Walk in the door and the person at the front immediately acknowledges you as you walk- the folks on…read morethe left in the glasses area, if not busy with others will say hello. All the staff are attentive and they listen. I have a tendency to pick big frames and tint - sometimes, I take my time. I never feel rushed. Both Doctors are great The office and exam areas are clean and are kept sterile to ensure our safety. No hidden fees. I recommend for the whole family

Truly the best of the best! Great selection of frames and sunglasses. The staff are all amazing…read more They truly care about their patients.. thank you!

If I could give this business 100 stars, I WOULD!…read more I genuinely don't think I've ever experienced customer service quite like what I received at EYE-MAGINATION in Mesa. And I don't say that lightly. This wasn't just great customer service. This was the kind of experience that reminds you what it feels like to be truly valued as a customer. I walked into the children's side looking for my 3-year-old daughter's very first pair of glasses and was immediately greeted by Kimberly. From the very beginning, she was absolutely phenomenal. Instead of pointing us toward a wall of frames and leaving us to figure it out, she had my daughter and me sit down together and personally brought over different styles, shapes, and colors for her to try. She took the time to explain how children's glasses should fit, what to look for, and all the little details I never even knew mattered. Her knowledge, patience, and genuine care were incredible. She never once made us feel rushed. She kept bringing frames until we found the PERFECT pair for my daughter. She thoroughly explained the warranty, gave us a realistic timeline of approximately two weeks, and even handed me her business card so I could reach her if anything came up. THAT is what exceptional customer service looks like. And somehow, the experience only got better. When my daughter needed to use the restroom, Kimberly walked us over to the adult side of the store, where we met the owner, Maureen. I truly cannot say enough wonderful things about this woman. She welcomed my two little girls, my mother, and me as though we were longtime friends walking into her home. She shared the story of how she started her business, took a genuine interest in our family, and made us feel so incredibly comfortable and welcome. Meanwhile, Steven began helping my mother look at glasses. The VERY FIRST pair he selected for her was an absolute home run. My mom said she had never found a pair of glasses she loved so much in her life. She loved them so much that she purchased them on the spot! We ended up spending another 20-30 minutes just talking with Maureen, Kimberly, and Steven. Not because we needed anything else, but because these were genuinely some of the kindest, warmest, most compassionate people I've ever had the pleasure of meeting. What stood out to me most was that not a single person made us feel like we were just another sale. They cared about finding the right glasses, making sure my daughter was comfortable, and ensuring we felt completely confident in our choices. THIS is why supporting small businesses matters. You simply cannot manufacture this level of kindness, sincerity, and personal attention. It comes from people who genuinely love what they do and care about the families walking through their doors. I walked in hoping to find a good pair of glasses for my daughter. I walked out feeling like I had found a business I could trust with my entire family's eyewear needs for years to come. Maureen, Kimberly, and Steven -- THANK YOU. Thank you for your patience, your expertise, your kindness, and for treating my family like your own. You have absolutely earned a lifelong customer. I will recommend EYE-MAGINATION to every single person I know who needs glasses, whether they're 3 years old or 93. If you're looking for eyewear for yourself or your children, PLEASE give this wonderful small business a chance. You will understand exactly why I'm writing this review. Five stars doesn't even begin to do this place justice.

They were great with my toddler when needing to try on glasses for the first time. Very clear on…read morethe plan, working with my child to see what will fit the best and very knowledgeable about how to fit and work with children who need glasses. This whole process was new for us so it was great to have someone easy to work with, ask questions and make sure we find the right fit.

Always great service from everyone there. We had tried a few other places in the area and were…read morelucky to find them. We've been using them for well over 10 years or better.

Dr. Karen Johnson is a competent and caring Optometrist as I saw her for a visit two years ago. On…read moremy second visit today, I didn't make it past the front desk. As I was checking in, an unfriendly front office staff member asked whether I wanted the $39 retinal scan with my eye exam. I did want the scan, but my insurance copay was supposed to be $20, or at least that's what it said in my paperwork. She didn't offer any explanation, didn't offer to call my insurance, or even check with the doctor. She coldly stared at me and waited for my response. I decided I would find another doctor. There was no recovery attempt at all. I see in the Yelp reviews that I am not the only one who feels they weren't treated with respect by the front office staff. I want to update my review. Although I wasn't treated with respect, the information that Eye Concepts received from my insurance company did specify that I could be charged $39. This is in contrast to what my employer states ($20 copay). It wasn't Eye Concepts fault, rather an issue I need to take up with my employer.

Just wanted to come on here and say that this Eyeglass world is the best in the valley. I've been…read moreto all of them & this location gives me the least amount of hassle, super easy, in & out, great customer service. I was assisted by Sierra! She was very understanding. Thank you Sierra

Doctor showed up late 30 minutes actually and never even apologized. Front staff put me in a room…read moresaying the doctor will be with you in a minute, he wasn't even there yet. Then they never called.to let me know my glasses were in. I had to call them.

"Eye" had such a great eye experience today. From the front desk to the doctor/techs, their…read moreprofessionalism and kindness really went a long way. Their selection of glasses was extensive and appealing as well. "Eye" couldn't be happier with Chandler Eyecare.

Everyone was so kind. My eye dr was the best. She went above and beyond and explained everything in…read moredetail. I greatly appreciate all of you. Thank you!

Everyone here is amazing. I've been seeing Dr Luce for years (since she was at Target). My wife &…read moredaughters also see Dr Luce. Everyone here is 100% awesome. They're a little pricier than some but you're paying for quality and professionalism. The are all awesome. Oh and have Clay give you some coffee & do a magic trick for you!

I have round glasses where the axis needs to be adjusted perfectly or else I get vertigo/nausea…read more Lenses ended up popping out and these guys took care of it for FREE. Popped them back in for me and in a matter of minutes.

The frames, the lenses, the service... all top notch! I am consistently impressed with this…read moreparticular location as it relates to their available inventory and their outstanding staff! Keep up the great work!

Took in my prescription to have two sets of reading glasses made, one in a pair of sunglasses and…read moreone in a regular pair of frames. I chose LensCrafters because my husband had had good luck, but Iwhen I went to pick up my glasses today they were completely wrong. They made the wrong prescription. They didn't make my reading prescription. They made my full prescription for when I'm not wearing my contacts in. Makes me rethink choosing LensCrafters if they can't get this right. Now it will take an additional two weeks to get my glasses which really irritates me.

My kids get their eyes checked here the past few years and customer service wanes. Sometimes it is…read moresuper excellent and sometimes so so. We've never gotten bad customer service. The eye doctors are always nice, as well as the ones who do the pre-screening. Whomever helps my kids with their glasses are always nice. However, sometimes the front desk people give anywhere from 3-5 stars for customer service. It just depends whom. The rest of the people attending to my kids are 4.5-5 stars. Sometimes they just have too many people, but that's fine.

I love everything about this place. The staff the ladies are amazing and sweet. They are welling to…read morehelp no matter what you're there for. They welcome you as soon as you walk in. The new owner WOW I ABSOLUTELY LOVE HIM! He's very nice and thorough with his work. I never had my eyes checked this deep and I totally appreciate him. He explain everything that he was doing. Thank you for hard work and thank you for choosing this career to help others.

I have been going to Dr Jacqueline Wyman for 25+ years, as she has always been affiliated with Dr…read morePearson and Dr Akers. She provides excellent care in optometry and is top notch in her field. She cares so much about each of her patients and it shows as she prescribes very carefully both eye glasses and contact lenses with precise prescriptions. She monitors closely the health of her patients' eyes and makes sound recommendations as she educates us as well. The Staff are all professional and courteous and promptly update patients when lenses/glasses are ready for pickup. It is a well-run Eye Care Center, and a fun and upbeat environment! Thanks, Dr Wyman, for your life-long commitment to my personal eye care!!

Glasses are such a huge part of my personality, so I would like to extend my apologies for being an…read moreAries when I had made it to my appointment, lol. I was two years over due and lucky me - my vision improved (a little bit) but that means I could get new glasses! The staff was AMAZING. They were all amazingly friendly, fun, and do not waste your time. I absolutely adore Dr. Wyman, her personality is always warm and welcoming and she really makes you feel like she remembers you! When I had to choose my new friends, the associate was very helpful. I let them know I am looking for FUN FUNKY and COLORFUL. AND BOY, did they have some very cool frames. Great service, and I highly recommend!

Well, thanks to Michelle she gets 5 stars, store 3 (that's generous) as we were going to walk out…read moredue to a bad first impression! My husband needed to get glasses and so we came in yesterday around 2:30 PM. There was a man sitting at his desk (literally right when you walk in) bent down rubbing his leg and looked like he was in absolute agony! My husband told him what he was looking for and this man made no effort to communicate or attempt to help us as again he really looked like he was struggling & should have not been in any shape to come to work. As we were looking around there was just one other staff member at her desk (Michelle) already helping another customer. We browsed at frames and I told my husband I was extremely uncomfortable with this man as by this point he was literally laying his head down on the table (see video). It was a shame and sad, but also unprofessional and very concerning! There were a few employees in the back office area so I approached them with our concerns & they said they had gotten numerous complaints already? What? Why didn't he get sent home and how many customers walked out?! We asked if someone else could assist us and Michelle was just finishing up, so she was able to get everything we needed and her customer service was excellent! She saved the day for this review! Michelle was knowledgeable, patient, friendly and kind. She helped get my husband exactly what he needed and gave additional advice for his eyewear. To the management staff. You should not have an employee come in, work, be at his desk in misery! This isn't a good look for your business, how can you even have someone come in to work that can't even function? Advise- this man should get the help he needs and return when he is healthy or go on disability pay until he is stable enough to come back to work.

My husband and I Went in to get lenses for a frame he already had and the older white lady had such…read morean attitude. She spoke to us with a stuck up tone, so stand offish. We left without getting anything done. I recommend you Go somewhere else with nicer customer service.