Came for a dealer trade and it's one of the nicest dealers I've ever seen. You can tell they take…read morecare of their clients and crew. Shout out to the people responsible for the bottled water, espresso machine and the mouthwash in the bathroom. Wow!!

While I had been to Paradise Cadillac for a rental, this was my first experience with their service…read moredepartment. The online check-in had a few hiccups, and I wasn't found in the system when I arrived. Nevertheless, despite a very busy 7 a.m. service department, I was greeted warmly and professionally. After a short wait, I met Aubry. She was friendly, professional, and clearly knew her stuff. Since I'd had the vehicle shipped from Florida, I explained what I wanted serviced. She took careful notes, provided an estimate, and told me the work and complimentary wash should be completed by 4 p.m. Aubry kept me updated by text throughout the day. Shortly after 4, she called to explain that although they could finish that afternoon, she didn't want the technician rushing the transmission flush. We agreed to let him finish it properly the following morning. I appreciated that. I didn't want the job rushed, either. Before 7 a.m. the next morning, Aubry messaged me that the car was ready. When I arrived, another associate offered to walk me across the lot to the cashier when I wasn't sure where to go. That small gesture was indicative of the entire experience. I was taken care of promptly, and Aubry personally drove my car up, greeted me with a big smile, and handed me the keys. I was extremely pleased with the service and, especially, the people. I'll be back because of Aubry's attention to detail, but it's obvious the entire team is on point. Thanks!

Mike in service is amazing , and along with Ozzy. they both helped me yesterday with my GMC. Got…read moreeverything fixed in a timely manner. They actually care about their customers, so polite and always honest about the cost and what needs to be done. I will always come back here. thank you to these guys for the best service!!!

I've dealt with plenty of dealerships over the years, and this was hands down the best service…read moreexperience I've had. Temecula Valley Buick GMC was efficient, professional, and easy to work with from start to finish. Everything moved quickly and communication was solid the whole time. Quinn (my service advisor) was great. He kept me updated, followed through, and made sure everything went smoothly. No stress, no runaround, just a really well-run service department. Highly recommend.

I purchased a vehicle yesterday from Hello Subaru of Temecula, and I wanted to take a moment to…read morerecognize my sales representative, Josh, for making the entire experience such a positive one. From the beginning, Josh was professional, responsive, and extremely easy to work with. Before I even came to the dealership, he sent me a detailed video of the vehicle, answered my questions, and made sure I had the information I needed without ever making me feel pressured. That level of communication and transparency made a big difference and gave me confidence in making the trip to see the car. Once I arrived, Josh continued to provide excellent service. He was straightforward, personable, and genuinely helpful throughout the entire process. Buying a car can often be stressful, but Josh made the experience smooth and comfortable from start to finish. I also want to recognize Matt, one of the sales managers, who went above and beyond during the financing process. After the initial financing was arranged, Matt took the extra initiative to call the bank back and ask if they could offer me a lower interest rate. He didn't have to do that, but he made the extra effort on my behalf, and I truly appreciated it. I also appreciated the other sales manager who helped complete the transaction and provided me with a USB drive containing all of my purchase documentation. The entire process felt organized and professional. The vehicle was exactly what I was looking for, and I felt that I received a fair deal. Most importantly, I appreciated the way I was treated throughout the entire process. Josh was outstanding from the first interaction through the purchase, and Matt's extra effort with the financing was the kind of customer service that deserves recognition. I would absolutely recommend Hello Subaru of Temecula, and if you are looking for a vehicle, I highly recommend asking for Josh. Thank you to Josh, Matt, and the entire team for making this such a great car-buying experience!

Unfortunately I didn't end up buying the car, but Jen was great! If there was any way I possibly…read morecould've, I would've, and because of her Ill be back!

Car shopping can be such a harrowing experience, so I was genuinely surprised with how smooth the…read morewhole process was for us to purchase a new car. My husband wanted a specific model in a specific color ("Ether," I think?), so it had to be custom ordered from Japan and shipped to California. He had been working with John Cunningham, who gave him frequent updates about the status of the car from its time in the factory all the way to its delivery to the dealership. Already, it felt like John was putting in a lot of work for us. When it came time to the actual purchase, John was extremely professional and kind, but was also upfront with everything. Then, the transition from sales to finance was extremely smooth with very little wait time. Despite having a lot on his plate, Christiano Valencia from finance was extremely accommodating and also very upfront - he did not try to saddle us with unnecessary add-ons or anything like that. He was authentic and honest, AND he gave us very helpful advice on things to get and what to avoid should we ever have to buy another new car in the future. All in all, we left the dealership with our brand new car and my husband is such a happy camper. Despite us having to drive 100+ miles to this particular dealership, I really felt it was worth it based on our experience. Both John and Christiano are professionals of the highest caliber and I am so grateful to have been able to work with them. 10/10 would recommend.

After a really disappointing experience trying to purchase a Kia Stinger from another dealership, I…read morewas honestly nervous going into this process again, but Temecula Valley Lexus completely restored my faith in customer service. Phillip was absolutely AMAZING from start to finish. Even though I had to wait for the car to be fully ready, he kept me updated throughout the entire day, answered every question I had, and genuinely made me feel more like a friend than just another customer. He even took me to Starbucks while I waited, which was such a thoughtful gesture and honestly says so much about the level of care here. Jonathan and Christiano were also incredibly helpful, patient, and kind anytime I needed something clarified. At no point did I feel pressured, dismissed, or misled. Everything was transparent and professional. As someone traveling from farther away and coming from a previous bad dealership experience, I can confidently say Temecula Valley Lexus is the epitome of service. They made buying my Kia Stinger GT1 feel exciting instead of stressful, and I'm beyond grateful for how well I was treated. Thank you guys so much! I LOVE my Stinger!

My go to place for Exotics! I've transacted with these guys…read morea few times and they always take care of me. Aaron is my go to guy, hit him up for any exotic needs!

Had a terrific experience purchasing an Audi RS6 from here! Aaron was extremely responsive and easy…read moreto work with. It's very clear they cater to enthusiasts and you'll find an amazing curated selection of cars. I would not hesitate to buy from Aaron or WCE again.

Highly recommend coming to this dealership! I found myself in a an unfortunate situation with a car…read moreI had financed from another dealership and was in desperate need of a new car. I was expecting to drive of the lot with something that may not have been new but was at least better than what I had, however they truly made magic happen. I want to thank Ernesto, Evan, Marco, and John for their help getting me in a brand new 2026 Honda Accord. Their exceptional professionalism and sincere care for what was in my best interest through a difficult situation was like no other. I cannot thank them enough and I'm so happy with the outcome. This dealership is a place I will confidently recommend to all family and friends to in the future, as I know they will be in good hands.

Manners matter and Alan Escalera was the sole reason I traded in my 2024 Lexus ES300h for a 2026…read moreCR-V Sport Touring Hybrid and had there been a trim line above that, I would've bought it. From the initial phone call and throughout the entire process, he displayed a level of courtesy and positivity well beyond his years. After a test drive and settling on a few things, he pulls in one of the guys everyone typically hates....a "sales manager." I'm old school so I'm ready to battle. In comes Corey Broach, "Hi Mr. Simmons, I'm Corey...." Now in the back of my head I'm saying to myself if this guy is as respectful as Alan, if so, let me pump MY brakes; 15 minutes later we were laughing and handshaking on a deal! Wonderful experience from beginning to end with Marco Aziz finalizing all the paperwork.

4/6/26 I brought my niece here looking for a decent used car. Our preference was Toyota or Honda…read morebut we came across Dennis (Salesman) who found us a 2023 Kia Forte. It had low miles and looked very clean. We went on a test drive and ended up buying this vehicle. Dennis is very knowledgeable with the KIA lineup. He is professional, patient, and willing to work for a deal. My niece was happy. I would advise anyone looking for a car, to know your credit worthiness and be prepared to haggle, as this seems to be the way this dealer operates. Finance department, Daniel, was nice but sent me negative vibes. I'm not sure what it was but I didn't like the vibe, in there, at all. Spare tire was missing and so far Dennis promised he would get her one. Funny, as this was a CERTIFIED PRE-OWNED KIA. If I were to ever buy another car from KIA OF TEMECULA, I would definitely ask for Dennis. You should too! 5 STARS FOR DENNIS!

**Kia Dealership Experience -- Very Frustrating, But Ultimately Resolved**…read more This process has been anything but easy, so I wanted to share our experience. Last year, our Kia's engine blew, and we had it towed to this dealership. They inspected the vehicle and confirmed that the engine needed to be replaced. We immediately let them know that we had an extended warranty and that the warranty company needed to be contacted to determine whether the engine replacement would be covered. Ian P., the mechanic, was our main point of contact throughout the process. After we provided him with the extended warranty information, he told my wife that there was no warranty coverage and that replacing the engine would cost over $7,000. At the time, we didn't have $7,000 to put into the vehicle, so we trusted what we were told and had the Kia towed back home. Fast-forward about a year. While going through some paperwork, we found the extended warranty documents and realized that the warranty had actually been active when we originally brought the vehicle in. Had the warranty been properly verified and the engine replacement process started at that time, it would have still been covered. Unfortunately, by the time we discovered this, the warranty had expired. We tried calling the dealership, but couldn't get anyone on the phone, so we drove about 40 minutes to Temecula to speak with someone in person. When we arrived, Levi, the sales manager, was available, but unfortunately wasn't very helpful. We were given the runaround until we were finally able to speak with the service department. When we explained the situation to Ian, his response was sarcastic and essentially amounted to, "Where's the proof you guys gave me the number to call?" In my opinion, this was extremely unprofessional and did nothing to help resolve the situation. Thankfully, we eventually got in contact with Dennis W., the general manager. Dennis was completely different. He stayed in constant communication with us, explained the situation clearly, and genuinely seemed interested in finding a solution. Ultimately, he was able to make a replacement engine happen for us, and we are very grateful for that. We are still disappointed that we weren't able to use the extended warranty because we relied on the information we were given a year earlier. However, Dennis was willing to work with us and make things right, and that meant a lot. After reading some of the other negative reviews about this dealership, I can understand where some of the frustration comes from. That said, I want to give credit where it's due: Dennis did his best to help us and ultimately resolved a very difficult situation. If you do deal with the service department or this particular mechanic, I would strongly recommend getting everything in writing, verifying the information yourself, and not simply taking someone's word for it when it comes to your warranty or major repairs. Overall, a very frustrating experience that could have been avoided, but I'm thankful that Dennis ultimately stepped in and helped us get the situation resolved.

My experience with DCH Chrysler Dodge, overall was not a good experience. The reason was mainly due…read moreto poor customer service and borderline unethical activity. The honesty and integrity of the sales associates from this Temecula location was poor and unprofessional. After a few days of negotiation, a total price was agreed upon and I arrived to make my purchase. The total price we agreed upon included "ALL" taxes and fee's. During the paperwork process, I was informed that the actual amount was higher by about $85.00. This was clearly different then what we had agreed. However, At the time I didn't want to make a big deal about this, so I just paid the difference. But, when I was given the "Key" for the car from the saleman Robert, I discovered that there was only one key FOB for the car. I immediately asked why there was only 1 key FOB and was told that they only had the one key. I thought it was odd that I was never informed of this important detail. I left with my car and one key and once I was home I emailed Robert and asked about getting a 2nd key, and wanted them to provide me with a 2nd key at their cost. He stated initially that DCH Chrysler would get a 2nd key FOB made for me at their cost. I awaited details on what was needed from me. Then, a couple days later, I received an email from Robert stating that the cost for the 2nd key would in fact be my responsibility. A cost of $274.53. I feel this is unacceptable. It appeared to me that because I had already purchased the car, there was no urgency on their part to satisfy the customer. They had their transaction and could simply move on. Not only is this bad business, but also lacks honesty and integrity on behalf of the salesmen from this establishment. Customer beware, there are many other establishments to choose from in Temecula, and certainly much better customer service. ***UPDATE*** I spoke with Charlie after the manager responded. I want to thank him for offereing to add a 2nd FOB key at their cost. So I have scheduled this and I'm awaiting the completion of the key. I honestly appreciate DCH Chrysler Dodge stepping up and making this right. Which was in part a miscommunication. The $85 issue was not addressed but, overall I am happy with this transaction. Thank you.

Formal Complaint -- Jeep Service Department (DCH TEMECULA)…read more To Whom It May Concern, I am writing to formally complain about the extremely poor service I received from the Jeep service department at DCH TEMECULA. I wish there were a zero-star option. I believed returning to the dealership--especially since I purchased my vehicle there--would be the best choice. Instead, I was treated as though my business did not matter. Details of the Issue 1) Lack of communication after drop-off After I dropped my vehicle off, there was absolutely no communication. I had to call multiple times, and I repeatedly reached voicemail. No one returned my calls, so I was forced to keep calling until I finally reached someone. 2) Unhelpful and unprofessional customer service My service representative (I will not name names) seemed uneducated and blamed me for the issue. The service manager demonstrated zero customer service skills, and because my vehicle is not under warranty, he made it clear he could not care less about helping me. 3) $245 charge with no timely resolution I was charged $245 to be told what I already brought my vehicle in for--only to then be told the issue could not be fixed for at least 45-60 days because parts were unavailable. This was presented as "blamed the world," which I found highly unprofessional. 4) Ongoing concern about vehicle safety I was left without meaningful help or guidance and was essentially left to figure out what to do next. I am still unsure whether my Jeep is safe to drive. I also do not know whether this is a broader or national issue, as no one provided clear answers or support. Requested Action & Next Steps Given the lack of communication, the unhelpful service response, and the 45-60 day delay due to unavailable parts--after charging me $245--I am escalating this matter. My next letter will be to Jeep corporate, the Better Business Bureau, and my legal counsel. I will never return to, or recommend, DCH TEMECULA again.