Napoli's Pizza I really have enjoyed this pizza multiple times . Had an experience tonight that will forever keep myself, my family and many friends that were with us tonight away and definitely suggesting others do the same . We ordered a multiple pizzas to pick up at a certain time . We got there to pick them up ten minutes early, and the pizzas were sitting on top of the oven . We took the pizzas back , which was about a two min drive and immediately opened them to start eating . All of the pizzas were cold , hard and clearly sitting in that restaurant for quite some time . I immediately called , because even if we reheated the pizza in the oven (which we tried), the pizza was inedible, hard as a rock . Considering we have been loyal customers, might I add spending a very decent amount of money here , we assumed that if we had spoken to the business about this issue , we could do something to resolve it . We explained the issue over the phone very nicely and calmly and immediately received attitude from the woman who answered. We tried to explain the situation, she would not let us even get a word in , and she handed the phone to her husband while we were in the middle of speaking, who pretty much told me to F off (excuse my French) and then handed back the phone to the woman who VERY rudely exclaimed to my older , very kind mother "what do you want me to do !!!???" The conversation basically ended in "Mr. Napoli" telling me he does not care nor does he need my business, and then hung up on me . Keep in my that I never once raised my voice , gave attitude, or even acted angry ! I totally understand that things happen, and everything is not going to be perfect every time, which I stated in the conversation because we are not people who would ever complain at a restaurant unless the problem was extreme. If you want to have a successful business , you need to learn 1. Damage control for when these things happen, and 2. Customer service and how to treat other human beings (especially those providing you with your living ) I am just In complete and utter shock with this experience . Almost $100 given to them in one night , and then treated unbelievably badly just for calling and politely bringing the issue to light . These people do not deserve the business of good , hard working people like ourselves and many others. Hate to talk badly about anyone , but this one was out of hand . read more