This is the first rant regarding a business I have ever made, but I am angry over the treatment my family recieved by Lindo Sabatini, the owner of Sabatini's Pizza in Exeter. I have been a customer of Sabatini's Pizza in Exeter for over sixty years, almost as long as they have been in business, and before Lindo the current family owner was born! As a matyer of fact it WAS my favorite pizza place! My guess given my experience with the current owner Lindo Sabatini is he won't care! Our family booked a birthday party, on March 13th. for my granddaughter on April 12th. When we called to confirm the number of people attending we were told they didn't have a reservation for us and there was nothing they could do, since they were overbooked. We sent invitations to forty-five people, some from other states traveling to the party. I called the restaurant to speak to Lindo Sabatini the owner, and when he answeered I asked if I was speaking to Lindo Sabatini and after five requests he finally said yes, even before I told him why I was calling.. When I explained our situation his answer was his employee, Jay has worked for him for twenty years and " has never made a mistake on a reservation". He then told me it was Friday and he was very busy! His arrogance was inexcusable. His suggestion that we did not make a reservation for this party was reduculas at best. When we made the reservation, we were told we could call a day before with a final count. We were also told we could show up a half hour before our three o'clock reservation to decorate. Jay (him employee) also told us we were not to put up anthing on the walls. We called a week in advance, not a day, to confirm head count and get an estimated costs since they only accept cash. Fortunately, we called a week ahead of the party given the problem. If we called the day before as suggested we would be in trouble with forty guests coming to the restaurant. Most of all, after sixty years of patronage, to have the owner, Lindo Sabatini refuse to one, acknowledge who he was, and two tell me "it's Friday and he was too busy", and then tell me his employee of twenty years "never made a mistake", was beyond reasonable. At the very least, he should have acknowledged what was clearly a mistake. I understand that mistakes happen, but Lindo Sabatini's arrogance was not only inexcusable but an indication of lack of concern for a customer, let alone a lifelong customer. We now have to scramble for a new site for the party and contact everyone attending. Frankly, even if I were a first time customer I would expect better treatment. Having been the owner of a small food service business my response would have been, I'm sorry we made a mistake. what can I do to make it right! But instead Lindo Sabatini chose to blame us, a loyal customer after what was clearly a mess they caused! I am certain this post will not put Sabatini's out of business and that is not my mission, but I hope it will help Lindo get his act together! read more