I had a great experience at Advance Auto Parts at 205 Grande Heights Dr. in Cary, NC today. I was…read moresearching for replacement parts for a small engine repair. Wasn't sure if AAP would have them, but Abigail walked me from shelf to shelf, looked up the cross-reference to parts that would work and even found another retailer as a source for a part they didn't carry. This is fantastic service! Abby was very knowledgeable about the products, and spent the time needed so I left with the best solution AAP could provide. I had used this location in the past with very mixed results. Glad to see the big upgrade in service commitment!

Went and purchased a cell phone holder for vehicle. The product is flimsy and honestly seems not…read morewelled made. I try to return product because I feel it is defective. I was informed by GM that since the top of the lid is a little ripped they can not take product back. The GM was polite and not argumentative. My issue it not with the staff. I looked on receipt and it says 1 YR replacement if defective. Not 1YR replacement if defective and box isn't ripped. What happens if I would of bought rotors and they were warped? No replacement because I ripped the plastic off them when I took them out of box? Advance has always been my go to for anything car related. I will literally drive by other parts stores to give my buisness to them. I have used them for my personal vehicles and commerical parts. But today has proved they have certainly turned an eye away from customer service.

Huge Thanks to Ed!…read more What a day, what a day! What started as a quick stop for gas in Cary turned into a full-on car emergency when our vehicle refused to start. After a kind couple's attempt to jump the car didn't work, we were feeling pretty stuck--until we realized we were literally across the street from an O'Reilly Auto Parts. I called the store, and that's when Ed became our hero of the night. Without hesitation, he walked across the street with a jumper and got our car running again. And he didn't stop there! We headed over to the shop, bought a new battery, and Ed even installed it for us right then and there. Ed was professional, knowledgeable, and incredibly kind--exactly the kind of person you hope to run into when your car dies and you're stuck with your plans derailed. I can't thank him enough. He turned a stressful night into a reminder that good people still exist. If you ever need car help in Cary, O'Reilly's is the place to go--and Ed is the guy you want helping you out. Absolute legend!

Ed at the High House Road O'Reilly Auto Parts truly came to the rescue!…read moreI initially stopped in because the tail lights on my husband's car wouldn't turn off after parking and removing the key. Ed quickly diagnosed the issue and found the exact grommet I needed--problem solved, or so I thought. When I went to leave, my own car wouldn't start. Jumping the battery didn't work, and Ed suggested it might be a faulty starter (which turned out to be exactly right). At that point I was pretty frazzled with two cars out of commission, but Ed stayed calm, kind, and incredibly helpful. He let me leave my car overnight and even suggested options for getting home. Thanks to him, I was able to Uber home, fix my husband's car, and deal with my own car the next day (which was indeed diagnosed with a bad starter). Ed's knowledge, patience, and willingness to go above and beyond made a stressful situation so much easier. Exceptional customer service!

I made this account solely to leave this review. I drove 30 minutes to pick up a specific part that…read morethe store said it had online. I even made an online pickup order which was confirmed. Come to find out after my 30 minute drive up there that they didn't have the part. And to top it off my cashier Maurice was extremely rude and acted like he a had a chip on his shoulder the whole time. Look buddy if you don't like your job find a new one don't make it my problem.

poor customer service. I went for battery check up guy said he cant lookup for your record when did…read moreyou purchased battery by phone number. other Advance auto location pull up record by your phone number. Testing battery here give you XXX reading . I took it at other Advance auto they gave me detail performance of my battery. Rude behavior and helpless people. Avoid going to this location

Demetria was a great help getting new wipers for my vehicle, and also helping me get some…read morespeciality items. She was very pleasant when helping to install the wipers, and also helped me to understand the price differences in the speciality items I was getting.

It's not the parts but a couple of employees, one smells of alcohol and Saturday am i went in and…read moreinquired about a fuel filter, and the guy that helped had a very stinking marijuana, i have always been a loyal customer but that ended it

Visited the store on 12/20/2022 I called before i went up…read moreto the store. I spoke to Michael, who was pleasant and welcomed me to the store for service. The staff here are pleasant, empathetic, and professional and give each customer attention in the order we entered the store. Michael and Gilberto are the best. I noticed my radio intermittently flashing, knowing the electronics ran off the battery. Gilberto did a great job educating me on how to avoid battery losing charge. Very thorough and helpful!

Went in 1.5 hours before they closed to replace the battery in my wife's car. The air-intake tube…read morewas fastened over the battery, which only required one screw to be removed in order to replace the battery. The worker looked me in the face and said, "We are about to close, so I don't want to do it." I was completely blown away by the sheer laziness, and by how someone wouldn't do what their literal job is. See, they advertise that with a battery purchase you get a free installation. Apparently not. I returned the battery I bought, jumped my wife's car, and drove straight to AutoZone where I bought from them. Unlike at O'Reilly's, they were happy to assist a paying customer and installed it in less than 10 minutes! I even slipped the guy an extra $20 for just helping us out. I will never go to O'Reilly's ever again and will always go to their competitor.

My dad had a battery issue w his pruis Demetria was so helpful & even loaned wrenches for removal…read more I highly recommed this store and staff.

I usually hate walking into autoparts stores since I'm so out of my element but Ryan and his…read morecoworker (sorry I didn't catch his name ) made my visit easy and relaxed. I needed a front headlight and tried to look it up myself with no luck. They nicely found my part and then put it in for me without ever making me feel as insufficient as I actually was! On a side note, the autozone appeared adequately staffed, clean and organized. Good job Autozone Morrisville!

I needed a 12-volt battery, and everyone I talked with said this was the place. I agree! I was…read moregreeted as soon as I walked in, they performed a quick diagnostic test on the old battery ("it's bad"), and gave me options for buying a new one. Twenty minutes later, they'd installed the new battery, and I was on my way. Batteries aren't cheap, but their prices were good compared to other stores. This is definitely the place!

Always goes here to help with my windshield wipers to replace. Last time the guy installed and help…read moreme fixed my windshield alignment but this time the rep could not help me and Instead recommend a local business to support. Even though I ordered replacement that day. So sad it wasn't that other person who helped me last time. But overall staff usually nice and quick.

These people.... Are Amazing! The only thing better than…read morethe products they make and sell is the customer service they provide. The whole team was very kind and helpful. Wanted to give a special thanks to Phillip for taking care of me when I had a "self created" problem. My shifter looks and feels So Nice on my MK7 Golf

I ordered a set of e46 rear subframe reinforcement plates from Black Forest, no issues with the…read moreproduct or the timeline it got here. My issue started when i got mail from fedex over a month later claiming I owed money for these plates I ordered. I called customer service at Black Forest, and they told me at first that's not right and if I don't hear back from them it would all be fixed! I was like, Awesome! and I conveniently stopped recieving fedex mail with a $40 charge on it And never heard back from Black Forest. Now, weeks later I'm now receiving a notice for $51 from fedex that is now moved to collections. I ended up calling Black Forest again and explaining the situation again, their response... "since it's now in collections there's nothing we can do about it now". I understand that this charge is a tariff from parts originating from Canada, and that's not something that Black Forest can control, but I've done my due diligence of trying to fix it, and now I have hurt credit from collections for a set of laser cut metal plates, what a joke!!

We use Firestone for state inspections, routine maintenance, and new tires…read more We have been very happy with the customer service and work performed : ) This store has many of the same employees we saw during our first visit which speaks to their consistency. Don't forget the online COUPONS which are beneficial. Good value for money!! The manager has also given us the discount or reminded us about the savings /: ) We have also been referred to other local shops when these guys can't do the work. We have used Firestone in Georgia and nationally which comes in handy b/c we travel extensively.

I have taken several of my cars here over the last 6 months and have always been happy with the…read morecustomer service, attention to detail, and the timeliness of their work. I would strongly recommend them.