Carlton was great. I needed a new battery for my car and he immediately helped me. He checked the…read morebattery, found one that suited my car and replaced it all in twenty minutes time. He was knowledgeable, kind and very efficient. Ask for him if you need help!

I came to auto zone straight up LOST about what I needed. The store manager (DONT remember her…read morename) she helped me multiply times about doing the same thing but she never got upset about my not understanding how to do it. I even met a mobile mechanic who fixed my car. I was worried for no reason. Please come by if you ever need something for your car. Plenty of parking spaces, entire staff had on mask and social distancing unforced. 5 stars hands down!!

Ed at the High House Road O'Reilly Auto Parts truly came to the rescue!…read moreI initially stopped in because the tail lights on my husband's car wouldn't turn off after parking and removing the key. Ed quickly diagnosed the issue and found the exact grommet I needed--problem solved, or so I thought. When I went to leave, my own car wouldn't start. Jumping the battery didn't work, and Ed suggested it might be a faulty starter (which turned out to be exactly right). At that point I was pretty frazzled with two cars out of commission, but Ed stayed calm, kind, and incredibly helpful. He let me leave my car overnight and even suggested options for getting home. Thanks to him, I was able to Uber home, fix my husband's car, and deal with my own car the next day (which was indeed diagnosed with a bad starter). Ed's knowledge, patience, and willingness to go above and beyond made a stressful situation so much easier. Exceptional customer service!

Huge Thanks to Ed!…read more What a day, what a day! What started as a quick stop for gas in Cary turned into a full-on car emergency when our vehicle refused to start. After a kind couple's attempt to jump the car didn't work, we were feeling pretty stuck--until we realized we were literally across the street from an O'Reilly Auto Parts. I called the store, and that's when Ed became our hero of the night. Without hesitation, he walked across the street with a jumper and got our car running again. And he didn't stop there! We headed over to the shop, bought a new battery, and Ed even installed it for us right then and there. Ed was professional, knowledgeable, and incredibly kind--exactly the kind of person you hope to run into when your car dies and you're stuck with your plans derailed. I can't thank him enough. He turned a stressful night into a reminder that good people still exist. If you ever need car help in Cary, O'Reilly's is the place to go--and Ed is the guy you want helping you out. Absolute legend!

I've been in sales for 35 years. Bryce is AMAZING. One of the best salesmen…read more I've ever met period. He helped me get my battery charged no questions asked but also took some time to say something nice about my sports car.

Any time I've gone in this Advance Auto I I have been treated with respect and the most polite…read moreyoung gentlemen have helped me to find what I have needed. If I need wiper blades or my car is acting up they always offer to use the scan tool to see if there is something that they can help me with. When I needed an alternator they were great about telling me that's what I needed and then sold me one and charged my battery a little so I could get down the street without breaking down before my husband got home.

I had a great experience. They fixed my flat and installed 2 new tires. Everything was timely.read more

This place has changed ownership. I followed him over from Oil Change up the street. Friendly…read moreguy, quick and professional. Make an appointment.

So happy with my transaction here at Infiniti. Traded and vehicle and purchased a pre owned. Henry,…read moremy salesman, was so kind and knowledgeable. And Yuri, the manager, was accommodating and so sweet. I got everything I wanted and more! Probably one of the quickest transactions I've ever been apart of! Thanks guys!

A few months ago, I took my QX80 in for an oil change before traveling out of town. We were in the…read moremiddle of nowhere VA(2 females) when my oil light came on.. just a couple days after the oil change. Thank goodness we stopped at a church and a nice man checked the oil and told us to follow him to a local place where we brought oil and he added it. I am not sure what was done but the oil was not changed correctly. I spoke to the manager of service and he did make it right. I kept going back to get my car serviced for a while, but then started going to Apex as it was more conveniently located. Just recently, I started going back to Raleigh since crossroads no longer owned the Apex Infiniti. This particular time I called about being on the way to pick up Vehicle. It was close to closing and we were on the way. The person on the other end of line was very rude(I guess they were ready to go home And close down before 6 PM) and he actually ended up hanging up on me. I called the manager to let him know about my experience and he told me he would "talk to him". Totally unacceptable for a luxury brand service. I have gotten my vehicle serviced every single time (since I've had it) at the Infinity car dealership. Sadly, that will be changing as I will not be treated that way when I'm going to get my vehicle worked on it, was the last straw for me if you don't want to have your car break down after being serviced and be hung up on, do not use Raleigh Infiniti for service

Several great experiences with CF of WF. If you own a Ford…read morethen the BEST perk is the Mobile Tech Service...they come to your home and do the service. Amazing. No dealer waiting room. No Bad coffee. They will do ALOT of service right in your driveway. Bells, hoses, batteries, oil changes, run diagnostics, etc. Eric The Tech Dude was/is amazing. Don't forget to give a tip $ when he does a great job. Danny A is our Service Rep at the dealer and he is also great. Unfortunately we had a transmission replaced and he did all the legwork with the Extended Warranty company. Superb communication skills and these folks have always performed exactly as they promised with timelines and costs. Truck has 100,000 miles and still going. Huge fan of Crossroads Ford of Wake Forest (as a Raleigh resident : )

This was the last time I will be disrespected, dismissed by this Ford Service. In years past. I've…read morehad very poor customer relations with their Service Advisers. I don't know why. But, time has passed, new F150 truck, and probably new staff, right? My circumstance involves known issues with a major mechanical component that Ford produced in a range of models. Mine is a 2019 and there is a plethora of information and YouTube videos about it. I decided I wanted/needed Ford's technical expertise on the matter even though I knew it would be more expensive at Ford. I spoke to an Adviser who was knowledgeable and we discussed options. Later, after consideration, I decided to go with a simple, normal, preventative maintenance approach, which was one of the options discussed. I'm not in a crisis situation, YET. But that's what preventative maintenance means. This situation, with these models, is complicated by some other-worldly design decisions by Ford engineers and not just any garage, shop mechanic should be trusted to know. The Adviser I spoke to knew about it. So, I called Service to schedule the , he didn't answer, so left a message asking for a call back. He didn't call me back. Days later I called again, he wasn't available and so I was transferred to Express Lane. That adviser said they don't work on these components and needed to go back to the main shop. Okay, fine, no problem. No one answered at the Service desk. I called later. The person that answered said that I needed to speak to THAT guy who wasn't available so they would deliver a message and to expect a call back that day. It has now been two week-days since and no one has called, not THAT guy or one of the other Service Advisers who didn't want to talk to me anyway. It's a common procedure, one that most folks do at least once during the life of their vehicle, and it's recommended. With my previous history with this Crossroads Ford (W/F) Service and now this, I can only surmise that they aren't inclined to care much about vehicles that aren't purchased from their own dealership. Neither of my Ford trucks were purchased there at Crossroads Ford of Wake Forest. A simple input of the VIN # tells them everything about the history of the vehicle: where manufactured, date of manufacture, options, etc. Otherwise, there is a culture at Ford, an arrogant culture perhaps, where they really just cherry pick the people and problems they feel comfortable with. I was respectful, polite, not condescending or demanding. I'm obviously a patient person. But I absolutely will not call again harass or beg them to care about duty, honor, integrity, dedication, commitment, values. I hope others get great care and satisfaction with their service at Crossroads Ford of Wake Forest. As for me, however, it just hasn't been the case. So, Good Luck!

Always provided with excellent service and personnel keep me informed of every thing going on with…read moremy vehicle. Understandably, alot of trust in the teams fairness and truth has to happen but to date this team has never let me down. Today's oil change, annual inspection, brake line and radiator flushes was all done at a reasonable charge and efficiently. Thanks to the whole team. I have taken my vehicle to this location for more than 10 years because of the great experience I've had and the trust I put in the team. While the team members may change the excellent service continues.

Wouldn't recommend going on a weekend .had 1 bay in use. 5 people in there working on 1 vehicle…read morewhile another worker detailed his car . Waited 20 mins before turning around and leaving. Won't use jiffy lube again as there to many other competitors to not give a chance to. I travel for work so getting oil changes 1 or twice a month is necessary for me. Im glad a corporate company can afford to lose a customer .take 5 or valvoline here I come .​

NAPA Auto Parts in Wake Forest North Carolina has the Amsoil products you need if not, they can get…read moreit for you in a time. To go along with the rest of your maintenance repair products that NAPA offers.

Basilio went above and beyond to help me with my vehicle! I ordered a battery, came to the store,…read moreand he replaced the battery and had me on my way within 15 minutes. The price was on point!