I've been going to Tom since I moved here in 2014. As the current owner, he is always willing to…read moretalk to you about your car, what can wait and what has to be done. I've been told by other shops how I need 10 things done, bring it into Tom and he explains everything and why some things were not needed. He's always looking to help me save my money so that its not wasted on the unnecessary and has been successful in figuring out problems the dealership couldn't figure out. When I've bought a new (used) car, he let me know what fails on it a lot and what to look out for (a couple years later the thing he said would go, did in fact go, and it was great I knew to keep watching it)! His daughter takes a bit of getting used to in the front office, but has improved over the last year, so for those that were turned off for that reason, its improved!

Found this location thru community Facebook. We were new to the area and needed service for our…read moreteens car. We were able to drop off her car and received a call promptly regarding the issue. The next day the car was ready. Quick COVID note- the indoor waiting area is closed, call the number at the door and someone will come out to assist. When I picked up the car, my teen was with me. I was offered a student discount which was unexpected and great! The interaction was great and I have found my new mechanic. Great customer service and transparent with car needs.

Came here for an oil change and was satisfied with the service. Staff was friendly, service was…read moreefficient, just pulled into the bay, they actually allowed for me to stay in the car during the oil change, and was off soon after. As of now it seems they did a decent job, I appreciated that they did not try to push too much on me, just offered a transmission fluid change which I declined at the time and that was that. Pricing was not the worst, still pricey imo but it was helped greatly as there was a coupon available. We will see how this holds up if they did a decent job, might return. Seems like they did what they were supposed to so im happy with it.

Messed up my car, claimed the camera that takes video of the underside wasn't working at the time…read moreso they can't prove they did anything wrong meaning they weren't going to fix it. Sketchy place. Avoid at all costs.

I came in for a inspection at the Holly Springs location and I told the manager I had a problem…read morewith the hood latch on my Camry. They took the time to take care of that problem for me and the inspection and I was in and out in less than 30 minutes. I have never had a better experience at any Auto Center. I highly recommend Grease Monkey in Holly Springs and the whole staff who work there. Thank You so much for such a pleasant experience. Ralph Iriarte

We received the worst customer service ever! We called to inquire about a military discount and was…read moretold that it could only be received if it was my car. The employee that answered the phone didn't know that he was still on the line was overheard saying " They are always trying to get something for f$#@ing free". Fast forward to the actual service...the actual technician was seen through the glass while working constantly mumbling and cussing while working on the car. The worst customer service EVER!

I've been going there for oil change. The last time I went I…read morefound out they lost the bolt of the oil pan and fixed with some sort of paste in order to close the pan (I never knew about that ). Then when I came back they said they couldn't change the oil due to liability (for something that they did!) and they were offering me the service to install a new oil pan that would come with a new bolt! Absurd!!!

This is the only 10/10 car care shop I recommend. The people here are kind, knowledgeable, fast,…read moreand work like a unit. You're in good hands at this location.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

My experience at honest automotive was smooth and hassle free. I originally came in for an oil…read morechange and to get my tires checked out and was quoted $105 which I felt was a fair price. I ended up needing more work done and while it was expensive as cars are it didn't cost an arm and a leg. Gia the manager was also just pleasant to talk to and very communicative overall. She even offered to let me come around the desk to type in my credit card number for privacy which I felt was a thoughtful gesture. Overall my experience was great and my car feels better! Thanks honest automotive!

BEWARE!!!!!! Made an appointment for a simple tire rotation. 1 hour later my car was still sitting…read morein the parking lot. I decided to leave and have them call me when the car was ready. They called me 5 hours later and said my car is ready for pick up! I get home to realize they never rotated my tires at all!!! NOTE: as I was sitting waiting, they took in a car ahead of me that had no appointment at all!! Not the 1st bad experience, I have had with them! I will now take my car to Carol's Automotive, came as a recommendation from a co-worker of mine. PLEASE DON'T TAKE YOUR CAR HERE. THEY LIE...BREAK THINGS ON YOUR CAR AND NEVER DO THE JOB YOU ASKED FOR CORRECTLY!!!

Made and appointment and 2 hours later an OIL CHANGE wasn't done. Mechanic disappeared, re-emerged…read morewith a Taco Bell bag and drink! VERY SLOW establishment. No sense in making an appointment.

UPDATE: Stellar service for a quick oil change and an inspection as always. The problem: bill came…read moreto $182.37. Granted it was synthetic oil - but are you kidding me? $152.37 for an oil change (State Inspection was $30). 10+ year customer. Unlikely will be returning. Sadly. They also informed me they don't accept coupons off their own corporate website. So be aware.

The most efficient service center I have ever been to. They get cars in and out; most efficient…read moreplace. After being told from another place that gets cars in a "Jiffy" that they could not work on my car, this place was able to do the car inspection, have it into the system and out the door before I could even finish a small bottle of water "and was in the 90s that day" This place is the only place I will take my car to, to get my state inspection. They are worth every penny. They are hard working, friendly and efficient.

If you want a low quality oil change followed by poor customer service this is the place for you…read more They got more oil on my daughters motor then they did in the car. She got a mile down the road and she thought her car was on fire. I go get her and take the car back, they do a terrible job cleaning then offer her a free oil change. 3000 miles later we go back to get the free oil change and they refuse to honor it. The correct response would have been sorry for your bad experience we will be more then happy to keep you as a customer by taking care of this for you. Its probably for the best since they would have screwed the car up again

We drive past many oil change places to always come here (20 min drive). Locally owned, super…read moregreat and honest guys/owner, and good prices. When you find some place like this, you always should go back and support them.

I have been going here now for two or three years since it was named "Fast Lube Plus." I appreciate…read morethe speed of service, and everyone has been very kind so far. I believe I haven't been tricked into anything or paid more for any standard service. I feel it's fairly priced for the time and labor. Also, I call ahead to see how long I have to wait, and they're always accommodating.

Carlton, the manager, and Sunny were excellent in providing quality service. I found them to be…read moreefficient and able to communicate effectively. For me, communication was key as was the level of expertise their business provided. I intend to make their business my go to for routine maintenance of my Honda Civic. I live in Cary. Even so, the Apex location is within my driving radius. Additionally, they provided the cost-effectiveness I'm looking for in this area of the Research Triangle Park.

Carroll's Tire and Auto was a great experience. They excelled in customer service both on a…read morepersonal side as well as a virtual one. Carroll's was recommended to me by an acquaintance who used to be a mechanic in a different area, and knew that Carroll's had a good reputation. I was able to easily schedule an appointment online for the following week. In the reservation I was able to type out exactly what I thought my auto problem was and how I would like it addressed. I received an email confirmation from the office with a personalized acknowledgement of my reservation. I had a question prior to my appointment which was politely answered by _____ at the front desk. The office had plastic guards up at the check in desks as well as social distancing markers on the floor. Dennis checked me in and confirmed what work and inspections were to be done on the car, and let me know that I would be contacted after it was inspected and how I would like to proceed. Only had to wait about 90 minutes later the inspection was done. I received an email notification including a link to Caroll's site which broke down what parts were suggested to be replaced, why the need to replace them, what those parts specifically do, and the severity of how strongly they were recommended to be replaced. I hadn't seen something like this before and it was very cool. Also very helpful to use for reference in the future. Shortly after Dennis at the front desk called me and broke down what was recommended to be fixed and at what price including labor. A very positive experience across the board. Thank you Carroll's.

Please be careful when dealing with this business. Price I was quoted was not the price I was asked…read moreto pay. When a customer is provided "out the door" pricing, they don't expect added charges when they arrive for their appointment