I've been taking both my car and my wife's car to Christian Brothers for over a year now, and I…read moregenuinely can't say enough good things about them. From the moment they answer the phone with "How can I serve you?", you can tell customer service is at the heart of what they do. Steve is usually the person I work with, and he has always been fantastic to deal with. The team is incredibly transparent throughout the entire process and takes the time to show videos and pictures of anything they recommend for your vehicle. What I appreciate most is that they never use pressure or scare tactics to push unnecessary repairs. They're honest, straightforward, and truly treat you like family instead of just another customer walking through the door. It's hard to find an auto shop you can fully trust these days, but Christian Brothers has absolutely earned ours.

Friendly staff and fast service. They were honest about what the vehicle needed. Highly recommend!read more

I'm late posting this review, but I want to reiterate all the previous reviews' compliments. From…read morescheduling to picking up my car, the process was easy and transparent. I brought it in for an issue I thought was the culprit and was instead shown a different cause of my problem. What I love is the digital inspection and the transparent pricing. This shop has earned my future business.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

Every time we go they are fantastic! Our 2013 Mercedes runs and drives like new! They are such nice…read morepeople to work with too!

I was so upset with this place that I decided to write my first ever Yelp review. I took my car to…read morethis place for headlight issue and they quoted me $2500 for headlight assembly and I declined and just payed the $164 diagnostic fee. 3 hrs after I picked up the car, my check engine light and traction control sign came on so I took it back next morning. The service adviser said, had a engine misfire, why did they forget to put that on the inspection list? The mechanic said they didn't even put that on the courtesy inspection because all of the focus was on the headlight. So who's telling the truth here? I just said the timing is fishy and left because they had a look on their face not knowing why I would be upset. To sum it up, I didn't have check engine light. 3 hrs later after I picked up my car from this place, check engine light came on. It could be coincidence but extremely suspicious. Only thing they put on the urgent list was tire tread, nothing about engine misfire. I chose this place due to good reviews but it was a mistake as I'm just going to take my car to dealership.

I've been taking my 3 cars here now that Gurkan's has become Lloyds in downtown. Best news! Timmy…read more(from Gurkan's) is now at Renaissance - he's a great addition IMHO. Never a problem and always great service from the entire crew here, Jay has been a straight-shooter from the beginning. I love the warranty on repair, and the options provided on expensive repairs (multiple things, putting them in priority). I've recommended Renaissance to my friends who have been pleased as well.

If I could give a zero star to this business I would. I see other Yelp reviews alleging Owner, Jay…read moreis unscrupulous, I agree. Owner Jay is a thief! They do bad work, overcharge and violate the NC Consumer Mechanic Act - They didn't fix my son's BMW problem and tried to charge for parts/labor we never authorized, and the BMW dealership who wound up doing the repair says we didn't need either. After picking up car, we broke down less than a block away and when we returned to the shop, we saw them lock the door and act like they were closed. I left numerous messages and didn't hear from them, until they discovered I cancelled the payment. Then they slandered me with lies on their Facebook business page (what kind of business handles a customer dispute like this), that my lawyer had to send him a threatening letter. Bad business all around. Be Ware!

Great service and great folks. I take 4 cars in for regular maintenance. I highly recommend.read more

Modern Automotive in Cary, NC is the best repair facility of the many that we have used. First,…read morethey are honest and trustworthy. That relieves an incredible amount of anxiety on our part. They don't make a repair which is unnecessary. They don't try to scare you into agreeing to have expensive, unneeded repairs figuring that the anxiety of not having them done would encourage you to OK them. They don't continually try to up sell you on unneeded services as many dealership service departments do. They even verified that new tires that our tire dealer said that we needed were not needed now because the current tires were fine wrt tread wear and other features. More anxiety relief. They also do top-quality repairs. We have taken our two vehicles there for the past three years, one of which is almost 30 years old. Some repairs appeared to us that they may be undoable but they have solved every problem. They only use manufacturer replacement parts which may cost a little more or delay a repair but are likely to last much longer than using cheap generic parts but then charging the manufacture prices. Their labor charges are entirely reasonable. The manager, Will, is incredibly knowledgeable and capable of running a three-ring circus if needed. Because of their outstanding service, it is typical to have to wait a couple of weeks for an appointment.

My car broke down and was towed to Cary Car Care after being recommended by GEICO. I was initially…read moretold the diagnostic fee would be $130, but ended up being charged $176. Later that evening, they called with a repair estimate of $2,156 to replace the radiator fan, thermostat, and tires, plus $309 just to refill the antifreeze. When I called to ask about alternatives, they only reduced the price by $20. That felt excessive, so I decided to get a second opinion. I ended up going to NC Complete Auto Care, where the radiator fan was replaced for $881. They didn't charge for refilling the antifreeze and said the thermostat wasn't an issue and did not need to be replaced. They also let me know I could safely wait on the tires for a couple more months. I appreciated the transparency and will be taking my business there from now on. I can't recommend Cary Car Care based on my experience.

Terrible service! I…read moreaccidentally made my appointment for Wednesday 10/30/24 instead of Wednesday 10/23/24 but brought my car in Tuesday afternoon 10/22/24 and got checked in. No call or text Wednesday 10/23/24 so I called at the end of the day and was told they hadn't started working on the car yet but I was in the queue for the work to be done in the morning. I called today Thursday 10/24/24 and they still hadn't touched the car! And that's when the mechanic told me the appt. was for the 30th. I realize it was my mistake on the scheduling but why didn't the check in lady tell me I had the day wrong? And why didn't someone notice yesterday when the car was sitting there all day? And why did they say the car was in queue to be worked on in the morning? I'm on my way out of town for a family emergency and this messed me up so badly. I've been calling all over to see if I could get a rush job on the work. Really terrible service and I will never go back here or recommend them. Update: I appreciate the businesses response but there was another aspect of this situation that bothered me. When I realize the date mistake I asked the guy who answered the phone if they could squeeze me in. He said: if someone who has an appointment doesn't show up or cancels we can get you in. But I can't make any guarantees. I kind of expected that he'd try to see if he could accommodate me but he just said sorry...can't do anything. And I would feel differently if he had at least shown some empathy.

Creech has been doing work on our vehicles for many years. The latest work on our Dodge Ram and…read moreTesla was excellent. We got them back on the road and they are running great! As always, work done professionally, quick turnaround and reasonable pricing. We will be back when we need your service. Thank you!

The staff was friendly and thorough with an explanation of the work to be done. Vehicle was ready…read moreahead of time. The waiting area was clean and very comfortable.

I've been a returning customer here for years, bringing multiple cars in for routine maintenance…read more This was the first time I called with an actual problem -- and it will be my last time calling at all. I phoned to describe the issue with my car. The manager told me to shut the engine off, wait a minute, and restart it. I did, and it didn't work. He then said I'd need to have it towed in. I responded "Oh, okay" -- in a completely normal tone -- and he became rude and hung up on me. I'm not sure what I said to provoke that. Nothing, as far as I can tell. But if a neutral response to bad news is enough to end a phone call, I don't trust this shop to communicate honestly about a repair I can't verify myself. That's the whole basis of the relationship between a customer and a mechanic. I'll be taking my cars elsewhere.

Absolutely the worst experience--avoid this shop at all costs!…read moreMy first visit years ago was awful, and while the owner did make things right, the shop manager was rude and unprofessional then--and nothing has changed. Recently, I had another terrible experience that confirmed I will never return. Three years ago, I paid Tao Auto to replace my timing belt and water pump for the first time. My truck had 322,000 miles at the time. Fast forward to NOW: my truck started making strange noises, so I took it to nearby mechanic. They told me the water pump was leaking and the timing belt needed replacing. So I had my truck towed to my regular mechanic, who said the same thing--and even noted the parts looked like original factory components. That's shocking because I paid Tao Auto for this exact job three years ago! My truck now has 356,000 miles, meaning only about 25,000 miles since the repair. Major repairs like this typically come with an 80,000-mile warranty, so I called Tao Auto. The manager was unbelievably rude and dismissive, repeating that the warranty was only 12 months and insisting they used "good parts." No accountability, no willingness to even inspect the vehicle, nothing. As a paying customer, this is unacceptable. It makes me question whether the work was ever done properly--or done at all. This shop clearly does not value honesty or customer service. The manager's attitude and honesty is the reason my first visit was horrible, and it's the reason I'll never go back. If you care about your vehicle and your money, stay far away from Tao Auto.

David and his team are top notch. Always honest always fair. Wouldn't dream of going to anyone…read moreelse, and all the recommended shops they've given me for jobs out of their scope I've had nothing but the same experience.

David is hands down the best mechanic!!! He is very reasonable in cost and he will help in any way…read morepossible, even if you are stranded with a broken car! Thank you, David!!

Super nice people, super professional service. This is a gemstone in the rough that has become…read moregreater Cary. So nice to see that it is not a corporate chain, or a teeter... or an unused strip mall. Went there recently for my kids car, which had a sensor that I could not replace. Brought in early on Friday morning, they ordered the part and gave me an 1100 (roughly) dollar estimate. Cam shaft sensors are not easy to get to, btw. They got the part in, got it fixed before the end of the day, and my bill was ~850 bucks. They didn't need to replace one of the sensors, and said to me, why spend the money if you don't need to. Respect that. If you get there early, you can generally wait a short time for simple stuff like oil change or junk. I just drop it off and pick it up after work. Muuuuuuccccccchhhhhh better than going corporate or dealer, by far!

While I only needed a state inspection, my observations with their interactions with customers were…read morefriendly and professional. I didn't observe any customer complaints. The waiting area had comfortable seating, and the decor made it feel welcoming. I would bring my car back for service in the future.