This service center helped us resolve a significant engine malfunction with our 16-year-old car…read more While I recommend them for technical competence and professionalism, they are wildly expensive. After a timing chain misdiagnosis from another garage--and an insane repair estimate of over $6,000 for timing chain, plugs, and ignition coils--I started calling around and one place recommended a specific mechanic at Christian Brothers who specializes in Infiniti vehicles. I had it towed here, and the mechanic correctly diagnosed the issue as a failed ignition coil--not a timing chain. That correct diagnosis saved me literally thousands. While Christian Brothers Auto. was my "hero" in this instance, it was definitely a "high-cost hero." This place is wildly expensive and arguably overpriced compared to most independent shops. It is my understanding most garages mark parts up about 100% over retail (e.g., a $16 spark plug bills for $32). Everything here was well over 100%, in some cases closer to 400% (e.g., charge $425 for a $115 Hitachi ignition coil, spark plugs over $50 each). I asked for an adjustment on the pricing, and they refused. Also, while many garages will give credit for a diagnostic fee (already higher than most at $199) toward the cost of repairs, Christian Brothers will not. In summary, while I was ecstatic about their correct diagnosis, I was less than enthused about their gold-plated pricing for the work they performed. I strongly recommend Christian Brothers if you have a hard-to-identify issue (at least on an Infiniti), but I would avoid for most routine maintenance, as they are far too expensive.

Great business to work with. Have used many of their advisor team in the past, and all have been…read morecommunicative and helpful. Would highly recommend.

First time at this local shop on Rogers Road. Quick, efficient and friendly service…read more When you pull up you're greeted and offered a bottle of water right away. The team guides you into the bay (you stay in the car). Even though it's half for show, the team members shout out each step of the process to the other team members and they cross check one another to be sure everything is complete. This is appreciated since it ensures that you don't drive off with a loose filter or not enough oil. Added bonus, tire pressures are checked and adjusted, fluids topped off and windshield squeegee'd. Price is about what you'd expect. No bargain, but as always "you get what you pay for". I recommend this shop.

Everyone was extremely pleasant from the moment I pulled up until leaving. As soon as I got there i…read morewas greeted offered water and my hood was asked to be popped and I pulled into the bay in less than 2 minutes onba week day at almost 5pm. Service was very quick, like exactly 10 minutes. They made me smile and the crew seemed to work well together. I also love the convenience of staying in my car the whole time. I highly recommend this location!

I came to this quick oil change where they could just change my oil for me. We were preparing to go…read moreon a long trip. Mind you- it's 100* outside. They had me sit in my car with it turned off but asked every other person there to go wait in the waiting area. This really frustrated me. When the guy saw me waving myself with a piece of paper he offered to blow a fan at me and I asked why I had to sit there but every other customer was sent in side. He just stared at me. Another guy offered to allow me inside. I would probably find another place to go in the future.

The 2 stars is because everyone here is very friendly. However they will be friendly while they…read moreabsolutely gaslight you. I went in yesterday for a very specific coolant (Zerex Original Green 50/50) and the technician assured me he could get that specific one for me. He comes back with a yellow coolant, and I leave because I don't realize that coolant comes in different colors, and I also trusted that he knew what he was talking about. Thankfully, before I used it in a very expensive machine that the manufacturer requires that very specific coolant for, I realized that the coolant did not match the one that I needed. So I go back and talk to the same the same technician, and he looks at me, looks again at the picture of the EXACT coolant I am SPECIFICALLY telling him I need, and tells me that the coolant he gave me is that exact one, and it's yellow because it's prediluted?? Thats crazy, because I ordered it online afterwards, and as seen in the picture included in this review, despite the coolant being prediluted (as it should be and is labeled as), it still manages to be a very vibrant green. The audacity of this guy to look at yellow and try to convince me it's green. And he could have caused potentially thousands of dollars of damage to critical machinery if I had listened to him.

I'm late posting this review, but I want to reiterate all the previous reviews' compliments. From…read morescheduling to picking up my car, the process was easy and transparent. I brought it in for an issue I thought was the culprit and was instead shown a different cause of my problem. What I love is the digital inspection and the transparent pricing. This shop has earned my future business.

Gia and the crew at Honest were awesome in getting my issues resolved and getting me back on the…read moreroad. I appreciate their level of professionalism.

Service attendant smoking in my truck Husband advised he had breathing issues related to Angent…read moreOrange. He put it out ans not 5 minutes later was smoking in my truck AGAIN! I cannot call a manager either they are never there or non existent. STAY AWAY FROM THIS PLACE! STAFF SMOKES IN YOUR VEHICLE

Service requested was breaks. They offered an oil change while we were there...HUGE MISTAKE. My car…read moreis now ruined and I now have to take it to my dealership to get fixed. The service tech completely stripped off the bottom of my oil valve for where my cap goes so now my pressure is off and my car now won't shift properly...my car was then leaking pure black oil...so they probably didn't put the right oil in either. I'm extremely upset.

UNUSUALLY good auto repair and maintenance. We have 7 adult drivers in our family and so we shuttle…read morea variety of BMW 3-series, Toyota SUV's, Ford business trucks here from Chapel Hill, an hour away ! They're that good. Lynn, Trey, and Danny will advise you best practices, cost effective choices, budgeting by preparing you in advance for worn tires and brakes 'You'll need front brakes pads next time you come in for oil change' so you can prepare yourself financially. Honesty and Competence are VITAL when you trust somebody with your family's auto safety. We've been going here for 7 years now. It's a good feeling to have this kind of confidence when you drive away, knowing your car's been expertly taken care of AND you have NEVER been misled or 'ripped off' like many auto places just seem to do.

One year I brought my truck in for inspection. Lucky me, it required a $1200 steering rack to…read morepass. This year, I knew the check engine light was on and knew it was a MAF issue since I have a code reader. They didn't bother trying to clean it the "affordable" way, they just replaced it. Okay, I guess since it did get fixed Apparently, it still wouldn't pass emissions. I was told it was running rich due to debris causing an injector to remain open longer than it should. No idea which one was the culprit so all had to be replaced. I guess there are people out there who will believe that bullshit. I knew it was bullshit. I was told they sampled the fuel in the tank and it had debris. Duh. Find a fuel tank in a 2013 truck that doesn't have crap in the tank. That's what filters are for!! $500+ to drop and clean the tank and then I'm told the tank has baffles so likely wasn't fully cleaned. How convenient, eh?? I just needed to get it inspected so it was drivable. I recently had surgery on my shoulder so I wasn't able to work on it myself. I knew the tank cleaning was bullshit but figured maybe it would get it over the goal line. The final straw was being told I needed 8 new fuel injectors for a total of $1700. I was told the injectors were $193 each. I can get OEM injectors from Rock Auto for $66 each. I can get aftermarket refurbs for $37 each. Needless to say, I did NOT have the injectors replaced since the truck ran great and there was no indication whatsoever of a fuel problem. I took the truck to Champs in Creedmoor who I trust implicitly and it passed inspection as is. Apparently, Champs didn't find a $1700 injector problem. I will NEVER bring a vehicle to this shop again! I don't know if the front desk guys get commissions for repairs but it would explain a lot base on the amount of money I've spent there. I'm only sorry that I had to give them 1 star. My preference would be 0 stars. I'm not some dipshit who has never turned a wrench. I've worked on my own vehicles for 40 years. My surgery made this one impossible. I now know who I can and can't trust.

Not a good experience here. Stopped in to get a tail light replaced, there was already a wait and…read morethe waiting room now has only 5 chairs. Finally, my car gets pulled in and see my hood up. I asked one of the techs, "You aren't changing my oil, right?" He looked at me like I was nuts and said no, just tail light replaced. Hmmm ok. Next thing I know, I hear him tell another tech, "It's just a tail light on bay 3!" Ummmmm In the meantime, the franchise owner (I think?) comes in and he's speaking to another Jiffy Lube on the phone and he was very brusque. He hangs up, then the tech walks in and is patiently waiting, the owner says "Do you need to get in here?" He didn't speak to the tech very nicely, it was just not professional, especially with a waiting room full of customers. The man was driving a black Cadillac, if that's the owner, not sure. Finally leave and I get about 1/4 mile down the road and my car tells me my hood is open. I pull over and sure enough, they had opened my hood for no reason! A tail light has NOTHING to do with needing to open the hood. I'm so glad that I was paying attention because I really think they were planning on changing the oil without my permission. I should have just gone to the dealer, these quickie places are just no good and have piss poor customer service and pretty sketchy techs. Skip Jiffy!

They were fast, efficient, respectful & thorough. In and out within 15 minutes. Thanks guys!read more

I had to have my oil changed so I went to Pep! A-Mazing service. Then my battery went dead on my…read morecar. AGAIN A-Mazing service. So my take is this.. you did good once, you did good twice. I'm a big fan now!! I have seen firsthand how some customers are rude and swear at the HELPFUL employees. The employees handle it with complete grace. Plus the cost is way less than the dealership.

My husband scheduled to have one flat tire replaced today. He called for an update after roughly 6…read morehours and was told by a woman with an attitude that they refused to change one tire because all 4 needed to be replaced. The manager stated he was too busy to speak with my husband by phone so the rep who answered told us that they could replace all 4 tires or put the spare tire on the car. My husband asked them to put air back in the tire and stated that we would pick it up. When we arrived, the tire was still flat and clearly had not been moved since we dropped it off. They handed my husband his keys and said nothing else. We won't be returning due to their dishonesty and terrible customer service skills.

Full synthetic oil change and tire rotation. Fast service compared to the Honda dealership. I went…read moreon a busy Friday and was done within two hours. Great service and I was able to use a coupon price for $57.90 which was great! The shop is very clean and perfect location where you can walk to either the Sheetz, the ice cream shop, and several restaurants, including the matcha cafe. I'll definitely be returning.

I dropped my car off at 11am for a standard oil change and a daylight bulb replacement. By 2pm, I…read morehadn't heard anything, so I called to check in. I was told, "we're just about to get to yours, it's next -- should be about an hour" and that they were backed up from the day before. I understood and waited patiently. At 3:30pm, I called again and was told, "about 40 more minutes -- we'll call you in 20 minutes to update you on the bulb, then we'll do the oil change." By 4:30pm, still no update. I went in person and found my car sitting with the hood up -- untouched, with no one even near it. When I asked the desk about it, I was told, "we're about to start on it, can you give us 40 minutes?" In shock, I asked if they had even started yet. He shook his head no. So not only was my car untouched after nearly six hours, but I was also misled multiple times on the phone into believing they were starting or already working on it. I asked for my keys back and left. And, just like another recent reviewer mentioned -- there was no apology whatsoever. Do NOT go here if you expect timely service. I understand shops can get backed up, but being strung along for six hours for something as basic as an oil change and bulb replacement is completely unacceptable.

This has been my go to shop for many years for all my automotive needs. They are knowledgable,…read morefair, fast, family owned, and most importantly honest. I always go to them first and recommend them to everyone looking for a trustworthy auto shop.

I cannot believe a place like this still exists. An independent shop owner who is not locked in…read morewith this manufacturer or that manufacturer and tries to tell you the virtue of this tire over the current tire or the cheaper model you want. Darren is the owner and a hard working man. We learned of his shop through a tow truck driver who told us he purchased all of his tires through Darren, which is what we needed to hear. Today my tire was low, figured it had a nail in it and stopped by, no appointment, they looked at the car right away, replaced a valve stem, no charge as we had bought the tires there and away I went. We have bought 2 full sets of tires, had an oil change and had a nail pulled from a tire and we have never been there for a long wait. This is the place to go, they can get most brands and they don't have all of the ridiculous overhead or franchise fees and all of the other things that make the price of your tires go up and up. When Darren quotes you a price it is the price on the rim and out the door, not this that and the other thing added on once you get there.