The only thing these guys got right was taking my money for the new set of tires.
1. Had to take car back next day because they mounted the tires incorrectly which cause a huge vibration.
2. Purchased hazard protection. About 4 weeks after install I had a slow leak which caused my car to give indication. I filled it back up to manufacturer level. Week later same "low pressure" indicator from my car, and I verified it with my tire gauge. I stopped by shop to schedule an appointment and I specifically told the Manager "I'm glad i purchased the hazard protection,I know it will take a couple days to get the tire from your warehouse so let's make the appointment a couple days from now." I drop it off days later for the appointment and the same Manager told me "that's not how our protection works, we will try to plug it first". I cannot stand people who do NOT listen and thus cause mis communication. But I left my car there regardless, cause what am I suppose to do. I'm subject to their customer service at this point.
3. Got the call my car was ready but they could NOT find the leak. I informed the woman that was unacceptable. She indicated the Manager would call me.
4. Manager called and said "let's just put on a new tire, we'll take care of you." Okay, scheduled another appointment. Dropped it off and got the call half a day later. "Oh, we found the leak this time, we fixed it." Again, if Manager says you get new tire (especially after all this hassle), then you should get a new tire. It just doesn't seem they have any level of communication as a company. Not even on paper.
5. So my tires have been plugged, and they return it to me half covered with this rubbery, shiny, tar like substance. So I have brand new $1250 set of tires and one looks like complete crap. Looks like the compound was applied by a finger. Took pictures and drove to store, showed guy working there what my tire looked like and informed him "this can't be how you return vehicles to your customers." He agreed, and told me he would have Manager call me. This was about a month ago, I have not heard from the Manager. Since the tire is fixed and I spent an hour in 95 degree temp peeling this black glossy compound off my tire to where it looks okay I simply don't care if he calls me back.
This is by far the worse retail experience I've had in Holly Springs. Usually our stores are pretty good and take good care of you. But this place is OFF my list. I won't even get my oil changed at the place next door. I don't even want to look at store front of Just Tires. read more