I am so disappointed in my experience at Tire Guy. Only 1 week and 3 days ago, I received an alignment, and purchased 2 tires (on front passenger side, and one at rear).
This weekend I traveled out of town. As I was preparing to travel back home, the passenger tire (purchased & installed at Tire Guy) was flat. A family member put on my donut, and we traveled to a nearby tire shop.
Once we arrived at the tire shop, the mechanic discovered that the tire sold to me by Tire Guy had 3 patches inside of the tire. During the the leak test, water actually splattered and sprayed everywhere from 1 of the more crappy patches. In his opinion, this faulty patch was the cause of my flat tire.
The mechanic could not believe that this tire was sold to me in this condition, even as a used tire. Not only did this tire have 3 significant patches, the tire tread depth was nearly to the point of being considered legally worn. Needless to say, I had to purchase a brand new tire. Now I'm concerned about the condition of the 2nd tire that was installed on my car by Tire Guy, so I will be going to another tire shop today.
Today, 1st thing this morning, I went back to Tire Guy with the hopes that they would make this right and refund my money. I was not even asking for a full refund, just for the refund of the bad tire that in my opinion should not have even initially been placed on my car. Per their website "Our used tires have been thoroughly inspected and pressure tested, guaranteeing unmatched quality and dependability.... For your convenience our used tires come standard with a 45-day warranty."
Once I arrived, I spoke with a manager who examined the tire, and while he seemed apologetic, unfortunately they would not refund my money but could only exchange the tire. He noted that this information was listed on my receipt. He printed a receipt and showed me a clause of no refunds - exchanges only within 45 days. In my opinion, this is an unfair policy to have, and maybe an exception should have been made, considering someone negligently installed a noticeably damaged tire in the first place. He offered to give me a credit there for future use, but honestly after this experience I have no intentions of ever coming back to this place, so I refused the credit. How can you patronize a business that you cannot trust? If tires are thoroughly inspected for quality and durability, AS THE WEBSITE CLAIMS, how was I sold a tire in such a horrible condition? I had no way of knowing this, because damage was only visible from the inside of the tire.
On the brightside, at least this happened while I was in a safe area. I'm thankful I didn't have a blowout while driving on the highway, which could have endangered not only my life, but the life of others. HUGE LESSON LEARNED.... I WILL NEVER BE BACK! BUYERS BEWARE. Ask questions BEFORE YOU PURCHASE & BEFORE THEY BEGIN ANY SERVICE. Ask to see the exact tire that they will be installing on your vehicle BEFORE it's too late. In my opinion you cannot trust Tire Guy at all to have the customer's best interests in mind, only $$$. If so, Tire Guy WOULD NOT be knowingly selling & installing damaged used tires on their customer's vehicles. Perhaps TIRE GUY should update its website to include that damaged tires=used tires AND no refunds, even if TIRE GUY made an egregious error on their end. Know that if you purchase a used tire from TIRE GUY, they accept no liability, and you could get sold a bad product. Do not expect them to take responsibility, because of an "AS IS" clause that is listed on the bottom of the receipt AFTER YOU PAY. Perhaps people should be made aware of this policy BEFORE they even start. I left TIRE GUY without a refund, without a future credit, angry,upset, feeling bamboozled, and at a financial loss. My bank account was hit twice... Once paying for crap materials at TIRE GUY, and twice paying for another tire shop to replace and fix TIRE GUY's work. read more