Thank you! Thank you for being such a good audience. No need to tip your service manager, that's you Brandon. So yeah, I love a business where everyone is happy. If they're happy being at work it says a lot about that establishment. Every time I've brought my car in they've been diligent with what needs to be done and honest enough to tell me what doesn't need to be done. That says a lot. So shout out to Brandon - keep smiling! Shout out to the bookeeper for letting me know that my last car was a money pit and I needed to move on. And last but not least -- Shout out to the mechanics who do such a good job of keeping my car in good shape. read more

Now under the name Midas. I have always received excellent service from this shop. Brandon is professional and always explains what I need to have serviced on my car. Thank you Brandon and the staff. read more

This shop is no longer Brake Plus, and sadly, that means the honesty is gone too. I came in expecting to replace only the front brake pads, as recommended by the dealer, but they insisted on replacing all four pads and both front and rear rotors, claiming it was necessary: "The dealer will change them anyway when they take the pads out." It felt more like a pressure sell than an honest recommendation. To make things worse, what was supposed to be a 3-hour job turned into an exhausting 5.5-hour wait. If you value fair pricing, transparency, and efficiency, I strongly suggest taking your business elsewhere. read more

I LOVE this place. I have used them for about 10 years and feel they take care of me and never try to sell me anything I don't need. I love Brandon and totally trust him and how he sees to it that my care is property serviced. I learned about the business at a wedding....yes. People standing in a circle waiting for the reception and telling positive stories about Brakes Plus. I have used them ever since and continue to keep going there. I was just there this week.. read more

Took my van in to assess the brakes and asked them to look at the shocks and suspension while it was on lift. I will say they were honest about the brakes being well within limits, but.... Technician wrote down that steering pump had a leak and that he recommended a new one. I specifically asked if he had checked the oring on the high pressure side, and was told that he did. That was flat out false. I cleaned the 130000 miles of grease and dirt off of the pump and have been observing it over the last 100 miles. There is NO leak. That would have been an extra $700 job for someone who doesn't know any better. As far as suspension and shocks, I knew the rears were toast, but they told me the fronts were fine. They are not. The boots are shredded and there is obvious leaking. Also, they quoted 2 hours work on the rears for a job that will literally take 20 mins a side on a lift. I really wanted to like these guys based on the stellar reviews, but I think most of the reviewers really know nothing about cars and are enamored with the customer service they receive. read more

Brandon is amazing. He's so helpful and kind and really enjoys his job. I will continue to go to there for my car needs. read more

Not the worst auto shop but there's better. The break job didn't look superior, had concerns after. Inquired about another repair they quoted 1.8 hours (mechanical book value 45 minutes) and then said additional parts need to be replaced. Took it to another shop they quoted me at .8 labor and didn't need to replace additional parts as stated by brakes plus. Cost of going to another shop $387.35, cost of brakes plus $823 plus tax. Saving $500, priceless. read more

Weirdly enough, I've never had any work done at Brakes Plus because I've brought my Mazda in twice and each time they've told me the pads are fine! So regardless of the squishiness, I head back over to Brakes Plus and pick up my vehicle in surprise. But you know what? These guys are super-honest and straight-forward with you as a a customer, sort of like Discount Tire so the next time my Mazda does need work? I'm bringing it to Brakes Plus. And for anyone else in the area, I'd give them a whirl too... read more

I took my van, which I purchased 8 months prior, in for routine fuel induction service and got a call 2 hours later that they had blown up my engine.  They towed my van to the dealership and they determined that the services done at Brake's Plus caused catastrophic engine failure on a perfectly good engine. I spoke to the owner of Brake's Plus, Kathy Guenther, who admitted fault and said that she would file a claim with her insurance but it has been almost 2 weeks and she has not provided a claim number, rental car, absolutely nothing.  I have received a few apologies and a vague "I'm working on it" but it is unacceptable to ruin someone's engine and then not take immediate action to resolve it. read more

I have a truck with 171,000 miles on it so have used Brakes Plus for numerous services/repairs and have also been very happy with the service. They take the time to explain what does or doesn't need to be done, there has never been any pressure, and are always pleasant. I trust Brakes Plus completely. read more

Believe the reviews. I've taken my vehicles in for mechanical issues as well as routine things like oil changes and tire rotation. The best part about brakes plus is that they are honest and transparent. Anytime I've had an issue, they take the time to explain what the part is, what it does, why it isn't working in a way that doesn't feel rushed or dismissive. Then (if it's not a safety issue) they will give you the pros and cons of fixing it or leaving it alone. Not a hint of pressure and doesn't feel adversarial. I really believe they give it to you straight. Scheduling and in-person interactions are also notably pleasant. They're the only ones who work on my cars now. read more

WoW customer service was outstanding, Brandon and Tim are fantastic. Tim took the time to explain to me what he thought the issue was and did a great job of fixing my truck which had some extensive front end issues. I also got new tires here at a good price. Brandon always called with updates and got me taken care of. 10/10 recommend, this place does a great job! read more

I felt a little pulsing in my brakes so I brought my car in. My pads were still good and my rear rotors were only a little worn so they told me I might as well just wait it out as long as it wasn't bothering me and that the car was totally safe still to drive. They could have easily said to replace them and I would have believed them, but they were honest. While I was waiting one of the customers in the lobby said that he's been bringing his cars there for 9 years and that they have always been really good and reliable and that he won't take his cars anywhere else. Then they even waived the fee to look at my car because it didn't take long which I was not expecting! Will definitely be bringing my car back here in the future! read more

I've been going to Brakes Plus for about 3 years with 3 different vehicles. They are prompt, courteous, fairly priced, and trustworthy. My most recent experience, I took my Honda CRV in because it was making squealing noise on startup. They had me drop it off overnight so they could start it cold the next day. After trying multiple times and not hearing the noise, they called. Told me they checked the belts and other possible causes and everything looked fine. Offered to change the belt but said there really was no need. When I picked the vehicle up, they did not charge me a thing. This is the kind of service that builds trust. I recommend Brakes Plus to everyone I know and feel great to have a trusted mechanic close to home. read more

I was able to get in right away. They started quickly, also thought price was fair after doing a free assessment started on job! I had to wait but it went quickly and Scott was very nice and informative! Thanks again to them! read more

One morning, all of the brake fluid has mysteriously drained from my car (!) so my first call was to Brakes Plus due to all of their positive feedback. They told me not to drive it, and recommended a few towing companies. Plus, they were able to work on my car that very afternoon. I was able to get my car towed within 2 hours (thanks to their recommendation) and Brakes Plus was calling me with an update/fix just a few hours later. They were upfront with all prices and possible solutions. Due to a necessary part order, they weren't able to fix my car until the following morning which they apologized for but I was thrilled with that kind of turnaround time. Upon pickup, they were great at explaining the issue and including a few recommendations since my car had passed the 100,000 mile mark. Checkout was easy since they take all major credit cards. The price was reasonable. I would definitely use them again and recommend them to anyone. read more

Passing through from NY state. Stopped in today to get my battery checked as it's been starting hard. Very friendly and professional staff. Apparently it's not the battery, after testing it. Thanks for not selling me something I didn't need! Many others would have. And no charge! Update. 10/20. Replaced the battery. Problem solved! read more

Another well-deserved 5-star review here. Couldn't be happier with my experience. Just a good, honest shop. They explained what needed to be done and why, gave me their recommendations, and told me what could wait and what couldn't. I never felt like they were pressuring me. Also, they knew I had to wait there so they made a sincere effort to get the work done as quickly as possible (which they did, in the amount of time they said it would take) while reassuring me it would also be done RIGHT. This is how good business is done. Highly recommend! read more

I saw many great reviews of this place on other websites and through search engines, so I thought I would check it out. They did not disappoint! This is a family owned, independent car shop. They do just about everything except they refer out for body work or engine rebuilding. There is no sales pressure. Everybody is professional and knowledgeable about cars. They honored the coupon I printed off their website and brought in. I got my oil changed, new brake pads installed, my rotors and other brakes cleaned and inspected, a transmission flush, etc. - all for a very reasonable price! I will definitely be back when it is time for my state inspection. read more

We have been going to Brakes Plus for at least 15 years. They are honest, knowledgeable and very open about whether repairs are urgently needed or can wait. We recently took at car in that was making a loud squeaking noise when turning. They found a pebble in the rotor, removed it, and did not charge us anything. They have earned our business many times over. read more

There's nothing I can add that wasn't said before but I wanted to echo the other reviews and say that this place perfect. Great customer service, very transparent and does a great job at scheduling you in last minute when you really need them! I had an engine problem and they had to get parts sent from somewhere else to do the replacement and they got me in and out within a day. They even called to double check if I was okay with the price a second time even though I told them any price was fine when I dropped my car off. Wish they had more locations! read more

After struggling with another local garage for an estimate and being "talked down to", I called up this business and was immediately impressed by their fast response and great customer service. They initially needed to look up information but called me back within 15 minutes to let me know when they could accommodate me and a ballpark figure for services. They did the work for my clutch system quicker than estimated and for the price I was originally quoted. Everything has been working great since...I won't hesitate to take all my auto needs here! read more

Being new to the area, I've only had one experience here. However, I'm very confident I've found my mechanic shop. First observation: they were very friendly on the phone when I set up my appointment. They were equally as friendly when I dropped it off and spoke to them in person. About an hour after dropping it off, I get a phone call detailing their diagnosis, and thoroughly going over my options. I'm far from an expert, so I appreciated the in-depth options for repair, with straightforward and balanced advice. At no point did I feel they were trying to add on or talk me into the higher priced options. In fact, based on my needs, they recommended one of the more moderately priced options. When I went to pick it up (same day, just a few hours after dropping it off), the bill was exactly what they told me it would be. I even chatted with the mechanic a bit about possible future preventative maintenance (but again, no pressure, just solid advice). Just on one experience, I have to give five stars. I drove off the lot very satisfied, feeling like I got my money's worth. read more

I really like these guys. They always do a great job, not just fixing the issue but explaining what is happening, why, and even what other options I may have-- including not fixing it! (Given the age of my car, you have to start factoring cost to fix versus its value to begin with.) I even prefer them to the dealership. And, they are honest about what services they can do, and which they can't. It's important to me that I not feel talked down to or other hassles I sometimes have to put up with at mechanics because I'm a woman. (Just as I was writing this review a customer came in to pick up her vehicle and brought the guys homemade cookies! Seriously.) So, if you're looking for a new mechanic, give them a try. read more

I recently came here to have my brakes inspected for issues and as I suspected I was in need of major repair. Tim was super helpful and friendly explaining my brake issues. All of my repairs were completed on the same day. The prices are reasonable and I'm glad I followed the Yelp reviews to come here. Thanks BrakesPlus! read more

I, too read all the great reviews before taking my car to get front and rear brakes done. Mathew was terrific! I first called around for quotes and he even called me back because he was worried i might have misunderstood his reply about one of his competitors. When was the last time that ever happened to you? Never! Here's how highly i recommend them - one of the quotes i received was $150 less than everyone else yet I still chose to go to Brakes Plus and would easily recommend them to anyone. Locally owned, locally run and these guys are all about creating customer service! read more

Have had work done on my car at Brakes+ over the last 12 years, and while my daughter lived in the area, she did too. They're efficient, honest, easy to work with, and keep the waiting room very clean. Never a problem, always great service! They helped me out today with something unexpected, and I appreciate how they worked me in. read more

I thought my brake light came on so I checked out the place with the best reviews regarding brakes. Brakes plus was the most highly rated and now I understand why. I was so grateful to the gentleman who helped me I could have cried. Apparently I only had a slow leak in my tire which he filled for free. He could have tried to sell me a new tire but he didn't he simply gave me his card in case I had any trouble with my car. To find someone so honest and caring is the best thing that has happened to me in a long time. I will definitely recommend them to anyone needing help with their car. read more

Yes!!! I am a full on Brakes Plus convert. The reviews ARE true. Best customer service around... truly caring and professional along with top quality work. We will be coming here from now on, no question. read more

Brakes Plus has become the only place I take my car to be serviced. I stumbled upon this place while I was grocery shopping in the same shopping center because I needed an oil change. It was a Saturday and the door said that they work by appointment only, but I took shot and went in and asked if they could squeeze me in for an oil change. They were able to and the man that helped me was just overall a nice guy. I have since brought my car back for brakes and had another great experience. What I really like about Brakes Plus is that they are honest with you. They never talk to you like you are dumb and they definitely don't try to sell you parts and services you don't need. read more

Great service, really friendly, super fast, and I called same day. I'm thinking I'll make this my new mechanic shop in Raleigh for the long haul. read more

I've lived in Cary almost 50 years and been through a small handful of mechanics including Cricket, Modern Service, and Beasley's Garage back in the day. Brakes Plus is our current go-to shop - very honest, very fair, excellent work and nice guys to boot. It is never fun paying to have your car fixed or maintained but I always feel good about my experience here and glad to see these boys doing well. read more

There's a reason why this place has such good reviews-outstanding customer service! I'm sorry that I can only give this place five stars as it deserves way more than that! This place actually cares more about helping their customers than making an extra buck where they can. They saved me over $500 bucks on a converter by letting me know my dealership was bound by law to replace it for free since my car was under 8 years old and had less than 80,000 miles on it. Had they not told me, I would have been none the wiser. I didn't just get great service today...I also had a little bit of faith in humanity restored! read more

Incredible! This business went above and beyond to provide great service and still honored the verbal quote that was given. This family owned business uses quailty equipment, parts, and fluids for your vehicle's needs. I took my wife's van in for brake service and drove away extremely happy. I have told atleast 25 people I know and have recommended them to family members. read more

I'd never had what I'd consider a good experience at a mechanic before-- until i found this place. This is hands down the most honest, professional, and nice shop I've ever been to. If something needs to be fixed, they're glad to patiently answer all of your questions and give a detailed explanation. And if something doesn't need to be fixed or replaced, they tell you so-- even if (like me) you don't know all that much about cars, and were fully prepared to spend hundreds and hundreds of dollars replacing or fixing some expensive part of your car that you were sure was the problem. I've been here several times in the past year, and have constantly been amazed at how low my bill has been. I honestly feel like coming to this place has saved me money rather than cost me money, because they've managed to keep my old SUV, which I'd previously thought I was going to have to replace pretty soon, running perfectly. As a bonus, the waiting room is incredibly clean and pleasant, and everyone who works there is so friendly. If I moved 100 miles away, I'd come back to the Triangle area just to have these guys work on my vehicle. read more

Everyone at Brakes Plus is GREAT! Ryan worked with me and my problem with my brakes. I make an appointment early that day and my car was taken in the bay right after I got there. I went there thinking I needed back brakes, but they were honest enough to tell me I didn't need them. They showed me proof that I did need work on my front brakes and took care of it for me. They are professional, honest, and very good at what they do!! THANK YOU Brakes Plus!! I would have no reservations of referring anyone I know that needs your services to recommend you!! read more

I have been taking my car to Brakes Plus for several years and wouldnt go anywhere else. They are honest and offer fair prices.

Brakes Plus is the best place in Raleigh for car repairs! Matthew and his team are awesome mechanics who take the time to explain everything in detail and patiently answer my questions every time I bring my car in. The shop is conveniently located in a shopping area with restaurants, a supermarket,stores, etc. so you can run errands or have a bite to eat while you're waiting. It's in Raleigh but very close to Cary as well. I can always count on these guys for friendly service, a clean waiting area, and honest mechanics who take pride in their work. Thanks Matthew! read more

Called up there, explained what was going on with my car and the call randomly dropped. I immediately called back three times and got no answer or explanation for hanging up on me. I don't what their deal is but that was very unprofessional and even more surprising based on all the good reviews. read more

I've only been to Brakes Plus for my NC State Inspections, but every one of my three visits has been great. I typically make an appointment in advance, and then it's a quick in and out after that. The customer service is fantastic, they're honest, and I fully trust them to take good care of my vehicle. I'm glad they're in the area! read more