Brought my car in for a new A/C compressor. I usually take my vehicle(s) to Ernie Lee in NE…read moreRaleigh, but he and his staff were super backed up and I was waiting weeks for an opening. EL and his guys always do a great job, so I wasn't thrilled to have to get out of my comfort zone and find a new place. But with the summer heat in North Carolina, about the last thing you want not working in your vehicle is the air conditioning. I read the glowing reviews of Choice Auto Care on Yelp, and elsewhere, and decided to give them a shot. I am glad I did. Don was quick to get me in, and then out, and the job was done right - and VERY timely. He reminded me of my long-time mechanic from when I lived in South Florida. In fact, the two could almost be twins. It's a little further in distance than I usually go - in fact, I can walk to my 'regular' guy - but I highly suggest Don and the staff at CAC. It is never enjoyable having to get certain repairs done, but if you are going to spend hundreds of dollars for a fix, it's nice to know places exist that will do the job right, and not screw you over trying to upsell and still give great customer service. If you're in the North Raleigh area, definitely give them a call!

I was from out of town and needed a quick repair, these people are very knowledgeable and honest…read morefolks not just after just your dollar.

I started coming to Carfix because the previous auto repair shop sold their business to Carfix. I…read moredecided to give them a chance and so far they've been reasonably priced and honest! It's easy to make an appointment and everyone is really nice there. I appreciate their feedback and never feel like they're trying to take advantage of me. I even asked about adding a hitch to my car and they referred me to Uhaul saying it would be a better price because they do that more frequently. That impressed me! The reason this review is a four star and not a five star is due to them applying a real sticker to the inside of the windshield after an oil change. Not like one of those plastic decals that is easily removed but a legit sticker with glue. I got an oil change some months back and they applied a sticker that was a real B to get off! I have all my interior windows tinted with a ceramic coating - including my windshield - so I don't want anything on my windows that could damage them. I was lucky to be able to easily get the sticker off with minimal glue residue but I handled it immediately. Had I let my car sit in the sun even for a day the glue would have adhered to the window and I would have had to use chemicals which could have damaged my tint. I had forgotten about the sticker until yesterday. I referred my best friend to Carfix and she was stoked with their great service. However, after we picked her car up she saw the sticker. I tried to help her get the sticker off but it was seared onto the window peeling in little bits leaving paper and glue and not coming off. She had to take a razor to her windshield to get it off - something I cannot do because of the tint. Ultimately, I'm not sure why they believe it's a good idea to apply a real sticker to the inside windshield when it'll sit and bake in the sun making the sticker virtually impossible to remove. It's also pretty presumptuous someone even wants a sticker applied to their car in the first place. Honestly, I always peel the oil change decals off cause I don't need to be reminded of when to get an oil change and I don't want that ugly sticker in my face when I drive. They might want to consider another option or ask if someone would want a sticker on their windshield in the first place. Other than that, they're great! So if you go for an oil change, you might want to let them know if you don't want the sticker on your window if this is a practice they're going to continue.

I recently visited Car Fix and, while the shop did provide a diagnostic with pictures and…read moreexplanations, I found the information less helpful once I looked more closely at what was actually being presented. The pictures included arrows pointing to various parts, along with recommendations and explanations, but the parts shown did not appear visibly worn or damaged in the photos. In several instances, the same type of recommendation and explanation was provided for different components without clearly showing or explaining what specifically was wrong with each part, what condition it was expected to be in, or why replacement was necessary at that time. I appreciate the effort to document the vehicle with pictures, but simply identifying a component and recommending replacement did not provide me with the level of detail I would have expected to understand whether the work was necessary. A diagnostic was provided at no charge, which I appreciated. However, I did not find the diagnostic detailed enough to fully understand or substantiate the recommendations provided. The actual service recommendations and pricing raised additional concerns. I was quoted significantly more for parts and labor than what I was able to find elsewhere, and additional parts and services were recommended that were not part of the service I originally requested and did not appear, based on the information provided, to be directly related to the issue I brought the vehicle in for. When I explained that I had found the requested service at a lower price, I was still strongly encouraged to proceed with Car Fix's recommendation because the part wouldn't be fixed correctly. I understand that a professional shop may identify additional concerns during an inspection and should bring those to a customer's attention. However, there is a difference between informing a customer of potential maintenance and strongly recommending additional work, particularly when I clearly stated what service I came in for. I provided the quote from a 2nd mechanic and was told "I cant do that. There will be parts missing". No flexibility in cost or repair work. For me, the combination of outrageously higher-than-expected pricing, additional recommendations, and the pressure to authorize services made the experience difficult to justify. I would have preferred clearer evidence showing the actual condition of each recommended part. I would encourage anyone considering Car Fix to get a detailed written estimate, ask specifically what is necessary versus recommended, and compare parts and labor pricing before authorizing additional work.

Great service and great folks. I take 4 cars in for regular maintenance. I highly recommend.read more

Modern Automotive in Cary, NC is the best repair facility of the many that we have used. First,…read morethey are honest and trustworthy. That relieves an incredible amount of anxiety on our part. They don't make a repair which is unnecessary. They don't try to scare you into agreeing to have expensive, unneeded repairs figuring that the anxiety of not having them done would encourage you to OK them. They don't continually try to up sell you on unneeded services as many dealership service departments do. They even verified that new tires that our tire dealer said that we needed were not needed now because the current tires were fine wrt tread wear and other features. More anxiety relief. They also do top-quality repairs. We have taken our two vehicles there for the past three years, one of which is almost 30 years old. Some repairs appeared to us that they may be undoable but they have solved every problem. They only use manufacturer replacement parts which may cost a little more or delay a repair but are likely to last much longer than using cheap generic parts but then charging the manufacture prices. Their labor charges are entirely reasonable. The manager, Will, is incredibly knowledgeable and capable of running a three-ring circus if needed. Because of their outstanding service, it is typical to have to wait a couple of weeks for an appointment.

I had a fantastic experience with North Raleigh Auto Repair. They answered every question I had…read morequickly and were incredibly kind, which has not been my experience with many other auto repair shops. They were respectful of my time and pointed me in the right direction for solving my problem. I will be recommending them to others in the area for any auto repair needs

Great customer service. Unfortunately, they were unable to resolve my reported rattling at high…read morespeeds. I still walked out with an approximately $500 bill for a part replaced for their diagnosis of different noise. I thought I was getting issue I reported resolved. I wish I could use that $500 for my reported problem or known it was a trial & error fix.

Super nice people, super professional service. This is a gemstone in the rough that has become…read moregreater Cary. So nice to see that it is not a corporate chain, or a teeter... or an unused strip mall. Went there recently for my kids car, which had a sensor that I could not replace. Brought in early on Friday morning, they ordered the part and gave me an 1100 (roughly) dollar estimate. Cam shaft sensors are not easy to get to, btw. They got the part in, got it fixed before the end of the day, and my bill was ~850 bucks. They didn't need to replace one of the sensors, and said to me, why spend the money if you don't need to. Respect that. If you get there early, you can generally wait a short time for simple stuff like oil change or junk. I just drop it off and pick it up after work. Muuuuuuccccccchhhhhh better than going corporate or dealer, by far!

While I only needed a state inspection, my observations with their interactions with customers were…read morefriendly and professional. I didn't observe any customer complaints. The waiting area had comfortable seating, and the decor made it feel welcoming. I would bring my car back for service in the future.

These guys were great. I got a new tire through Discount Tire who referred me to them. I went in…read morefor an alignment after getting the tire put on. Bryan, and I believe Chris (who checked my car out) checked my suspension and steering before doing the alignment and explained how that would affect my car down the line. They found another one of my tires also had a worn belt and recommended replacing them. After checking out their website and talking with them, these guys seem like honest, reliable and very knowledgeable mechanics. Some of the other reviews I saw seemed to be upset about their experiences but I found them to be very good and finding the root cause of my car's problems and recommending the right fix so that it would drive safely and reliably for a long time. Give these guys a look if you're with looking for for an alignment or other work in the area. Ask them questions about what they find and I'll bet you'll get a detailed and thorough explanation. Thanks Bryan!

Personable, reliable, fair and mom and pop. Reminds me of better days in customer service and…read morelocal business conviviality.

Great service. I liked dealing with Abdulrazaq. Unlike other mechanics, Abdulrazaq took my car for…read morea test drive before giving his judgment about the question I had regarding my car. Others would just have a look at it in for a couple of minutes and then cost you much more than what is really needed. I would definitely come back here, and I recommend him for anyone looking for some honest and skilled mechanic.

Needed front bearings in my Tacoma in short order so I could get home. Left the owner a message and…read morehe called me back: On a Sunday afternoon. On Monday, they had me in and out in three hours for $300 labor. I picked up the parts to save time, after they pointed me at a parts store. Comfy waiting area. I was able to get a lot of work done while I waited. Fast, friendly. Definitely recommend.

The owner is extremely knowledgeable and knew exactly what my car needed based on personal…read moreexperience and I felt he had my best interest in mind.

I've been taking my 3 cars here now that Gurkan's has become Lloyds in downtown. Best news! Timmy…read more(from Gurkan's) is now at Renaissance - he's a great addition IMHO. Never a problem and always great service from the entire crew here, Jay has been a straight-shooter from the beginning. I love the warranty on repair, and the options provided on expensive repairs (multiple things, putting them in priority). I've recommended Renaissance to my friends who have been pleased as well.