My wife and I drove from GA to NC for a family emergency. Quality Plus Automotive was our choice. We called for car service and to diagnose a strange noise we noticed on the way there. As soon as the dialogue started, we were met with great communication. Throughout the entire process, we were kept informed every step of the way. They even took pictures and thoroughly explained the issue when we picked up the vehicle. To top it off, they left a thoughtful gift inside. The ability to take us in on short notice truly stood out. The customer service was amazing and the price of labor was unmatched. I even told them I wished they had a location in Georgia. They really went above and beyond. Thank you! read more

Quality Plus Automotive Service - Gift left inside! - Auto Repair Near Me - Raleigh, North Carolina

Yelp reviews should be based on facts, and my review is no exception. You serviced a family member's car and replaced suspension parts that were still in good working condition. The receipt lists some parts as replaced due to rust, while others were replaced without explanation. When I asked you over the phone why these parts were replaced, you stated it was because they were 10 years old. Honda does not require suspension parts to be replaced simply because of age unless they are worn, damaged, or malfunctioning. My advice to potential customers is simple: Get a second opinion before authorizing repairs and make sure the work is actually necessary. read more

Do not go here. They will scam you out of thousands. The problem will not be fixed and without even leaving the parking lot the light will still be on that they supposedly did all repairs for. They talk a good game and had high hopes and have thoroughly been disappointed and out 8k so far. I wish I had gone elsewhere now I don't know what I'm going to do the issue is still not repaired and don't have a penny left to invest in it. Edited in response to Randy... You can't find a record because it's under my husband. We have spoken to each person in the shop and have consistently been lied to, we have fixed everything you have recommended and are still dealing with the same problem after all the empty promises of "I promise this will be the last thing and will fix your problem". We have been royally screwed by your company and no way to get in direct contact with the "Owner" read more

If I could give this shop zero stars I would. I had my 2007 Toyota Sienna towed to this location as I couldn't shift it out of neutral. They charged me a 189 diagnosic fee and said it would be $1317.00 to fix the problem. They said the shift cable was broken at shifter. I took the vehicle to another mechanic and they fixed it for 150. This place is a ripoff and are gouging their customers. read more

Quality Plus Automotive Service - Diagnosis - Auto Repair Near Me - Raleigh, North Carolina

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I truly appreciated the great customer service, support and attention to detail concerning my 2017 Hyundai Sonata.

I've been coming here since moving to Raleigh in 2010 (and used to drive my car over from Cary) upon the recommendation of a friend whose family used them for years. I'm not married, so I'm always wary of car places as we know how it can often go. That doesn't happen here. I have never felt pressured to quickly make a decision on the spot. They're up front about the risks, long term options, estimates costs, estimated time you have left before having to make a repair, etc. I have always taken their recommendations as good advice and them wanting me to stay safe. Randy, the owner, is typically in the shop which is always good to see. He always comes out to say hello and see how things have been (and compliment my choice of RDX). Brad manages the front desk/phone/appointments and is always very friendly, helpful, and answers my many questions with patience (and not seeming exasperated that a woman doesn't understand every aspect of vehicles). I enjoy seeing these guys! I guess it can be both a bad and good sign when the shop guys know your name when you call up! :) They don't see me as much since I bought a new car, but their service is just the same: great. Loaner cars are available if you schedule far enough in advance, plus there's wifi in the waiting area if you stay with your car. (The lobby gets a bit warm.) They also run frequent specials and send a birthday coupon. read more

Quality Plus Automotive Service - The cookie on my dashboard always is a nice touch. - Auto Repair Near Me - Raleigh, North Carolina

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Quality Plus offers high quality professionalism with amazing customer service. They've serviced my cars for years. I know when I take my car in, that they will not try to run up charges and give me an honest assessment of the situation. They listen to my concerns, make sure that they address them and explain the work that they propose in clear terms. A few years ago, we had an issue involving an engine and a warranty claim. They worked with us to provide the information that we needed, filming a video of their testing. They could not have been more helpful. I know that when I drive my car away that it has received quality service and that the team stands behind their work. I would never take my care anywhere else. Thanks, Quality Plus! read more

Great customer service. Brad and the other fellas we super helpful. Came down from charlotte to visit family and they had me fixed up in no time! I love how they give you the option to stay updated. Once my problem was diagnosed, I got a text with all the details mentioned which saved me from racing around the house searching for a pen and paper. They even include the total, other problems that they want you to be aware of, as well as your total cost which you can approve or decline to fix. Appreciate the great first time experience. Hopefully it won't be too soon but if anything else happens I'll be back and will be sure to share you all to others as well! read more

Quality Plus Automotive Service - Auto Repair Near Me - Raleigh, North Carolina

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As of today October 21, 2024 I was told that after 7 years as a auto mechanic that my ES 359 Lexus after 120,000 miles cars need front and rear shock and struts, radiator hose, upper and lower hose replacement and a four wheel alignment. This cost was about 5k. After call a Lexus dealership and looking a my car manual I learned that this was disinformation. If I didn't do my own research I would have been out of several thousand dollars for nothing. Prior I gave this business 5 stars until I decided to do my own research. Once again I feel like I was been taken advantage of because I am a single woman. I caution all single women that need car repair. Please do your research before you submit your car for any unnecessary car repairs! read more

I had to come to NC from GA as my father was unexpectedly in the ICU at WakeMed. I was hearing grinding from my car all the way to NC and was scared to drive it from the hotel to the hospital, and especially scared to drive it home. I had limited time, and when I called Quality Plus for help, Damian said they had a packed schedule, but they found a way to fit me in and looked at my car and fixed it for me. They understood the urgency, my fear for my safety, and they went above and beyond just to help me out. I was also impressed that they have a web based system that texted me a link to view the inspection information, pictures of the issue, and the estimated cost. To top it all off, after they fixed it, they left a thank you note with a cookie in my car. I cannot thank them enough and highly recommend them to anyone who is in need of quality help with a touch of the humility we all need in today's world. Thank you again, fellas! read more

I accidentally drove my beloved Accord too close to a parking bumper and caused minor damage to the bottom rubber part of the car, so it was kind of dragging. When I brought it in the next day, I was ready to pay a good amount of my paycheck to fix it. But it was fixed for free in under an hour! What a blessing. Will continue to come here for car tweaks. read more

My husband and I have both used Quality Plus for years, but with Randy retired, the business seems to have gone downhill. Two of the best employees with regard to customer service and vehicle knowledge have either been let go or moved on. It's so disappointing because Randy was a great guy and I never worried that I was being taken advantage of when I had issues with my truck. read more

The thing I like most about this company is their honesty they show you things that they might find when just doing a oil change they take pictures of whatever they find to show you and being a woman that's important because I don't know anything about cars read more

This is saddening to write after using them for 20+ years on all our cars. But the latest incident was the last straw. Last year, our household spent over $6000 on two Acura's normal maintenance. One instance, we had to tow the car in three times for the same repair. Over the years, they got things right the first time. We have recently relocated away from the shop to the other side of town. The dealership for our Avalon was close by. Sure, we would pay more there. They told us that car needed $2500 in repairs. We called Quality Plus for an estimate on the same repair and they quoted the same exact price. We were always told and the common falsehood is that a dealership was 25% more for labor, so we were saving money using an independent. Logical, since they have less overhead. Being cheaper is relative to who you are working with. I called Randy, the Owner of Quality Plus, about this and he no explanation why he was the same price. A month ago, on a trip to Florida, my Acura dashboard lit up like a Xmas tree with lights I have never seen before. I had the car checked and they found twice the amount of transmission fluid installed as recommended. It was very nasty looking and smelled wrong. They changed it and the car is OK for now. But, this mistake may have destroyed the transmission as I was 700 miles away. We shall see. We were charged by Quality Plus for all the normal fluid changes, so it was obvious who made the mistake. It is obvious that Quality Plus added the fluid without removing the old. We were charged for the removal and addition plus filter, but obviously it was not done. The above mechanic, not associated with Quality Plus, also changed the fuse on the navigation console that had not worked for the last six months. Randy said the entire console had to be removed and sent to the dealership for repair. In our opinion, it was not worth the trouble to fix. Thanks to the new mechanic, it works fine now. All it needed was a fuse and five minutes of time. The point of this is to be wary. We blindly trusted Quality Plus to be competent and honorable. The owner of a business needs to oversee their employees to make sure they are competent. In Quality Plus case, I believe they now just hire their mechanics off Craigslist. Until called on it, a repair shop makes more money with the incompetence of their mechanics. We, as the customer, have to pay for all their suggestions even if they were not necessary or the cause of the problem. The only way an owner will care is when we tell everyone what has happened. If you continue blindly and use them, like our family did, that is your fault now when you get fleeced. Before I wrote this, I felt obligated to speak with the owner, and all he agreed to was to part ways after 20+ years. Hopefully, we can just part ways quietly. We shall see if my transmission goes out soon. He will hear from me again. read more

REVISED: usually its veyr good quality and they have saved my life w my older car that was 19 years old. this was when brad and roger worked there. but now they no longer work there. Since then, I have witnessed no more personable relationship and some tones are negative. One guy was a bit rude a couple of months ago and it was over something (may have been over spark plugs -- can't remember)... but it was the tone and he said how i rejected it last time. .but moving to next thing. Today I called and was on hold for awhile, as someone but me on hold. when matt picked up i told him i was on hold for awhile...he didn't even say he was sorry or acknowledge it. am i being too sensitive maybe??? .... I asked for quote or just a rough estimate on a new alternator... and he told me he coudlnt' give it. that is all i was looking for...i was in a hurry ... so i went with a different mechanic who gave me a rough estimate.... and it turned out all i needed was a battery. so maybe they can find a way to be a lil more personable. I have been a good faithful customer -- especially my my older car...now i have a diff car and its about 5 years old now. I just dont feel as comfortable as I did w quality plus and hope that changes there in where they can find a way to be more personable read more

Brad was so nice! The dealer wanted $300 to diagnose my car when it stopped running. I googled Nissan mechanics and quality plus automotive came up. They charged a fraction of the price the dealer wanted. My car was towed to them right before it closed. The next morning, they called and told me what was wrong and the price to get the car running again. He also told me the total price of recommended items that should be fixed. He said he'd order the part and it would be fixed before they closed. He called me to let me know it was fixed even earlier. He gave the kids a cookie and a cookie was sitting on my steering wheel waiting for me. I'd go back to them for any issues with my car. The cookie was yummy too! read more

Quality Plus Automotive Service - Auto Repair Near Me - Raleigh, North Carolina

Guys when I tell you I've found a mechanic for LIFE, this is an understatement. Brad and his team have taken care of me for years, and no matter what I call for, they are always willing to help me. I have referred numerous people to this shop, and will continue to do so. They are the most honest, down to earth CARING people that I have ever met. read more

They always help me with my car problems! I've been taken advantage of by so many auto repair companies but quality plus always charges a normal price and always get the job done. And I end with a cookie so 5/5 stars from me read more

I had brought my car in for service, which I had done many times before, because the "service engine soon" light came on and the car was making strange sounds. They looked over the car and informed me that the car needs a new engine! I was shocked since it was bought new (2004), well cared for and only 131K on the clock. They changed the oil and I picked up the car. Soon after, the service light disappeared, and the following day the car passed inspection. It was running smooth and fine. This was several months ago. The original alternator blew 2 weeks ago and I was afraid to bring it back in, so I was referred by a friend a great mechanic in Durham. They replaced the alternator and all is fine. The bill was actually less than their reasonable estimate. I am sorry that I was afraid to return to Quality Plus. As of today (so far), the car runs like new, is quiet and smooth. Sadly, I can only conclude that the issue was misdiagnosed and a $6800 engine replacement (their estimate) was avoided. I was highly upset and disappointed. They are nice people but nice and professional are different things. read more

As a Mom of three small kids you can imaging my fear when I lost ALL BRAKES on my van... I am talking about in line to pick up my nephew from school with my three kids in the car and I had to put on the emergency brake to keep from hitting the car and child in front of me... I called Quality Plus in Raleigh on a suggestion from a friend and spoke frankly with them... I needed my vehicle fixed NOW... I could NOT be without a vehicle for more than a day or two at the MOST because it was the ONLY car we had that would fit all of our children and my oldest did NOT need to miss anymore school... They were amazing... I had AAA tow my van up there late that evening and the next evening (even after the master cylinder for my break repair didn't arrive until 4:30 pm) they had my van ready... Randy (an owner) even made sure of it... Now my kids and myself can continue on our merry way safely and happily thanks to the amazing work Quality Plus Automotive in Raleigh. Thanks again. read more

Great service. Friendly staff. I feel comfortable bringing my Honda here for years now. Only the best mechanics are found here. Reasonable priced. Better than the dealership. I feel like I'm back in my new car when they get finished with it. read more

Quality Plus Automotive Service - My 2009 Honda Accord - Auto Repair Near Me - Raleigh, North Carolina

I got a flyer in the mail for Quality Plus and as a first time customer they give a discount on oil changes. My car takes synthetic oil, so it's always a little more expensive so I figured I'd try them out and get a few dollars off. I couldn't be happier with the service I received! All of the staff were super friendly and I didn't have to wait that long. I will definitely be returning in the future for oil changes or if my car needs any repairs. read more

I highly recommend Quality Plus Automotive for a Pre-Purchase inspection of a used car. I did and they found enough to convince me not to make the purchase. Car has a bent frame that was not disclosed by the seller, along with numerous other items. For $99, I save a lot by not buying the car and having to make extensive, and most likely, expensive repairs. Scott and his guys are the best. Highly recommend for any Pre-Purchase inspection. Quick and thorough. read more

Another great service getting my car fixed at Quality plus. I was even able to get a same day Appointment. I knew I needed some work done and they looked at everything, called me with all the issues. Had my car back just before rush hour - everything fixed and they even left a delicious gingerbread cookie from the cookie company in the car for me. From start to finish just a great place. read more

I always receive excellent service at Quality Plus Automotive. Randy & his team are professional, knowledgeable, and trustworthy. I feel very confident that my car is getting the best care and maintenance possible at Quality Plus. read more

When I drop my 2012 Highlander or 2006 Titan off I don't have to worry about them calling back with unnecessary repairs. They work quickly and even have loaners available, an added bonus for the busy lifestyles many of us live. I also like the fact that they are willing to prioritize repairs that may not necessarily need to be done immediately. For example, I have had the "You might want to start saving for this..." discussion which I appreciate. Everyone there is always friendly and Kelly even texts me! Overall excellent customer service! read more

Major Unnecessary Repairs: I took two different cars in. On the newer vehicle I was told that I needed $1600 of front end suspension work. I consulted others: a dealer, a brand-name tire shop, my engineer and car-tinkering neighbor, and another very positively reviewed mechanic. All four independent sources were unanimous in saying nothing was wrong with the car. For the second car, much older, I was told the rear main seal was leaking and would need to be replaced - for $700-800. The above highly regarded mechanic said instead there was absolutely no sign of any leak. Furthermore, he described the radiator "Quality Plus" had just replaced as the cheapest available, only one step above "salvage." Plus it hadn't been installed properly. So, I could've spent $2400 for no reason. Ay yi yi! read more

Just stopped by to discuss cost for diagnostics for a friend. All the customers were wearing a mask and there was a sign for "cleaning keys", but the guy at the desk did not have on a mask. He should not be at the desk, in contact with multiple customers without a mask!! He seemed to think it was funny when I mentioned it. I left. read more

I'm so unhappy with my car repair here. I went in 10/2/2018 for a inspection because my car was making a noise. My front driver ball joint needed to be replaced - $425. Three days later I started to hear the same exact noise coming from the opposite side of my car. I went back and the mechanic said I now needed the passenger side replaced. WHY DID HE NOT SAY THAT THE FIRST TIME I WAS THERE?! So not only was I hearing the left side of my car make a noise I was also hearing the right side - it's just that the left side was louder than the right at the time. Instead he was trying to tell me I need a $500 radiator fan and it's 40 degrees in NC. An effective conversation would have been "Hey Skye, not only does your left ball joint need replaced but the right side too." No one ever told me that until today, when I went back. So they offered to not do the $80 - 90 alignment - which by the way was something I was told was needed the first time I went there bc they have to take apart the suspension to replace the ball joint. AND offered to replace the ball joint at another $214 for labor and $85 for parts...not including tax. I have no problem at all paying for the part, but another $214 for labor to take apart my car AGAIN when you were already doing that the FIRST TIME. So basically it would cost me a little under $800, two visits to this shop, and time off of work to get my car repaired fully. So disappointed will not be returning or recommending. read more

My first time at this auto repair and let me say... Best service ever. I was able to drop my car off with ease and they provided me transportation home while they diagnosed my vehicle. Roger was my driver and a very nice person. He was genuine and explained the process to me in detail. The gentleman at the desk was very professional and efficient. To my surprise when my vehicle was done (for a fair price) there were thank you mints on my dashboard.. How awesome is that!!! read more

Best Around. There's no place in the city that I would rather take my car for maintenance, repair, or any type of improvement. They shoot straight and live up to their name by offering quality work that exceeds common standards. read more

Randy Bunn has been servicing my Hondas since my first purchase in 1976. His attitude towards servicing my vehicles has always been to do the best job possible, of the highest quality and at a reasonable price. I have followed Randy from his previous associations and was very pleased when he opened his own shop. All of Randy's mechanics and technicians possess the same attitude towards Excellent service and customer service that Randy has. I have never questioned Quality Plus whenever they have identified service that my vehicles needed. I trust them beyond doubt when they are servicing my cars. When my wife takes her Accord to them she is always treated with courtesy and respect. I can't forsee any situation where I would take my care to any other service center than Quality Plus Automotive Service. They are quite simply THE BEST!! read more

I was referred by a friend in 1996, when I bought my first Honda Accord , if I wanted good and honest service to take it to Randy Bunn at Quality Plus. I took the advice and have been very pleased, ever since. I always go for oil changes, they check it out and take care of your problems, and let me know if anything should be fixed then, or later. I would not take my car anywhere else to be serviced. Can not say enough about those guys. They are very professional and trustworthy.I can always stop by, if I think there is a problem, and they will always take time to check, no matter how busy they are. Now have 2011 Honda Civic, so it has been 20 years that I have been going and would recommend Quality Plus for all your needs. Very good people. Sally P. read more

I have been going to quality plus for about six months and as always they deliver on quality of work and transparency which I think is critical - but typically is a rarity unfortunately - in this particular field. I will definitely continue to have my vehicle in their more than capable hands read more

Only go here if you know someone who works there. They charged me for a 'fan' that wasn't necessary, and the car was running worse when I picked it up than when I left it there (the repair was for something other than the engine). While it was in the shop, they had asked me if I wanted new spark plugs, and I said 'no.' Oddly, that was the very thing that was suddenly bad when I picked it up. On the plus side, they did excellent work for the repair that I brought it in for in the first place; they obviously are excellent mechanics. However, I have a suspicion that they thought I didn't know anything about autos and tried to pad the charge, as well as create the need for future repairs. read more

These guys keep my Honda Odyssey running like new. I also have a 93 Ford Ranger that made it's first visit to the shop on a roll back. They went through everything and told me what would need to be done now and in the near future. These guys have worked with my scheduled and my wallet to get everything fixed. Thanks guys!! read more

Wow - what an amazing experience! When I called in to schedule my service appointment everyone was very professional answering all of my questions and setting my appointment that was convenient for me. When I arrived for my appointment I was greeted by name and they immediately took my car in for service. The repair was completed efficiently and our ac works perfectly! I highly recommend Quality Plus Automotive!!!! read more