1. New Hope Auto Service

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Raleigh, NC

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New Hope Auto Service

4.5 (8 reviews)
Open • 8:00 am - 2:00 pm

Services - New Hope Auto Service

Auto brake repair

Auto engine repair

New Hope Auto Service Photos

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11 years ago

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9 years ago

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Quality Plus Automotive Service - Gift left inside!

Quality Plus Automotive Service

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My wife and I drove from GA to NC for a family emergency. Quality Plus Automotive was our choice…read more We called for car service and to diagnose a strange noise we noticed on the way there. As soon as the dialogue started, we were met with great communication. Throughout the entire process, we were kept informed every step of the way. They even took pictures and thoroughly explained the issue when we picked up the vehicle. To top it off, they left a thoughtful gift inside. The ability to take us in on short notice truly stood out. The customer service was amazing and the price of labor was unmatched. I even told them I wished they had a location in Georgia. They really went above and beyond. Thank you!

I had a disappointing experience with Quality Plus Automotive. I was told that Honda requires…read moresuspension components to be replaced once they are more than 10 years old. After researching Honda's own maintenance information, I could not find any such requirement. Honda's maintenance guidance calls for inspection of suspension components and replacement when they are worn or damaged not automatic replacement simply because of age. I was also concerned that cheaper aftermarket replacement parts (In my opinion) were installed rather than the Honda OEM parts. That didn't need replacing. I recommend that customers ask for the specific Honda factory documentation supporting any claim that a repair is "required," and ask the shop to show exactly what component failed and why replacement is necessary. I would recommend getting a second opinion from a reputable, independent shop or Honda specialist before authorizing the work.

New Hope Auto Service - autorepair - Updated October 2026

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