Found this location thru community Facebook. We were new to the area and needed service for our…read moreteens car. We were able to drop off her car and received a call promptly regarding the issue. The next day the car was ready. Quick COVID note- the indoor waiting area is closed, call the number at the door and someone will come out to assist. When I picked up the car, my teen was with me. I was offered a student discount which was unexpected and great! The interaction was great and I have found my new mechanic. Great customer service and transparent with car needs.

I've been going to Tom since I moved here in 2014. As the current owner, he is always willing to…read moretalk to you about your car, what can wait and what has to be done. I've been told by other shops how I need 10 things done, bring it into Tom and he explains everything and why some things were not needed. He's always looking to help me save my money so that its not wasted on the unnecessary and has been successful in figuring out problems the dealership couldn't figure out. When I've bought a new (used) car, he let me know what fails on it a lot and what to look out for (a couple years later the thing he said would go, did in fact go, and it was great I knew to keep watching it)! His daughter takes a bit of getting used to in the front office, but has improved over the last year, so for those that were turned off for that reason, its improved!

Carroll's Tire and Auto was a great experience. They excelled in customer service both on a…read morepersonal side as well as a virtual one. Carroll's was recommended to me by an acquaintance who used to be a mechanic in a different area, and knew that Carroll's had a good reputation. I was able to easily schedule an appointment online for the following week. In the reservation I was able to type out exactly what I thought my auto problem was and how I would like it addressed. I received an email confirmation from the office with a personalized acknowledgement of my reservation. I had a question prior to my appointment which was politely answered by _____ at the front desk. The office had plastic guards up at the check in desks as well as social distancing markers on the floor. Dennis checked me in and confirmed what work and inspections were to be done on the car, and let me know that I would be contacted after it was inspected and how I would like to proceed. Only had to wait about 90 minutes later the inspection was done. I received an email notification including a link to Caroll's site which broke down what parts were suggested to be replaced, why the need to replace them, what those parts specifically do, and the severity of how strongly they were recommended to be replaced. I hadn't seen something like this before and it was very cool. Also very helpful to use for reference in the future. Shortly after Dennis at the front desk called me and broke down what was recommended to be fixed and at what price including labor. A very positive experience across the board. Thank you Carroll's.

Please be careful when dealing with this business. Price I was quoted was not the price I was asked…read moreto pay. When a customer is provided "out the door" pricing, they don't expect added charges when they arrive for their appointment

A local staple in the community with caring and qualified staff. I brought my car here to have the…read moreoil changed and inspection. They take great care of your vehicle, covering your seat as they move the car in and out of the shop. The staff is very knowledgeable and honest. That's the key. They aren't trying to sell or push something unneeded on you. They take the time to educate you on what's is needed. Above all, their prices are fair. Overall the experience is always a pleasant one. A side note, because they knowledgeable and honest, they are also busy. If you need something quick, show up early. I mean 7 am. They open at 7:30. You'll thank me. And park across the street in the public parking lot

Every thing I have ever had done there, from tire, maintenance and mechanical issues. Honest,…read morereasonable, knowledgeable and friendly! Family owned and operated.

I worked with Griffin to get 4 new tires. He's a great guy, very respectful and knowledgeable.read more

The mechanic's themselves seem to do their jobs just fine but this businesses policies and…read moreprocedures here are garbage. I left my truck here all day long to get a simple vehicle inspection done and they failed me over the windshield wipers which they sell at their desk.

I had such a fantastic experience at Discount Tire in Cary! I have to give a **huge shoutout to…read moreKris**, who was absolutely awesome throughout the entire process. Before choosing my new tires, Kris did a full tire consultation with me and even went out to my car to personally evaluate the tires I currently had. He took the time to ask what I actually wanted out of my tires and then walked me through my options based on those needs. He compared the tires I previously had--which were significantly more expensive and had considerably less mileage on them--with other available options, and explained everything from expected mileage and safety to fuel efficiency. I never felt rushed or like I was being pushed toward the most expensive option. I actually felt like I understood what I was buying and why it was the right choice for me. I had made an appointment online beforehand, and from the consultation to having my new tires installed and getting an alignment, the entire process took **about an hour and 15 minutes**. The efficiency was seriously impressive! I also want to mention something that made this experience especially meaningful to me. As a young woman who doesn't know much about cars, I have a pretty strong aversion to anything mechanic-related. I usually feel awkward and out of place in those environments and honestly tend to dread going. That was NOT the case here. I immediately felt comfortable at Discount Tire in Cary. Everyone I interacted with was welcoming, helpful, and genuinely kind. And again, **special shoutout to Kris**--he was knowledgeable, patient, and made the whole experience feel easy and comfortable. It's rare to leave a tire shop actually feeling good about the experience, but I absolutely did! Thank you to the whole team at Discount Tire in Cary, and especially Kris, for making what I normally consider an intimidating experience such a positive one!

Absolutely fantastic service and pricing (they also price match out the door which is great). Their…read morestaff is knowledgeable, friendly, and efficient while not pushing services upon you. The service quality is top notch along with their certificates for tires; even their tire repair policies are quite good. Would highly recommend and will be returning for future tire needs.

We had new tires put on our Tahoe at the Fort Bragg location. I informed them that we tow with our…read moreTahoe and would need sufficient tires and to please check the alignment. I explained to them that we had this set on for about 4yrs and there was so much wear to them already. I explained to them how our steering wheel seems crooked and if they could tell us what the problem was, that would be fantastic. They were running a sale on lifetime alignment for 169.99 and we signed up. We left with our new tires and were told they fixed the alignment as well. About three weeks later, we went camping and when we returned, my husband noticed the two front tires were worn very bad inside. He was not happy. Steering wheel still crooked also. So we called the Firestone in Holly Springs (since we live near by). We explained what was going on and let me just say they went well above and beyond! The young gentleman, Rance-helped us. He replaced the two front tires for us, and he also replaced all 4 of our tie rods and adjusted our alignment where the steering wheel is straight! We weren't charged a cent extra!!!! We couldn't have been happier. It was a blessing, a huge blessing for us. Thank you so much Rance and the staff at Firestone in Holly Springs for going above and beyond to meet customer satisfaction. We will be back for more tires or any other issues that my hubby can't fix

The young man named Brandon was so rude. When I checked him on it he said he was rude with me and…read morehad other things going on...it was not me. Yes I had a lot of questions, he was just playing on his phone most of the time and sitting on the counter and seemed irritated when I asked a question, sighing and huffing and puffing. I asked what was wrong with him and he said it was what was going on in the back I told him he needs to learn how to handle stress, and multitasking without taking it out on customers that have nothing to do with the situation I work in the medical field and take customer service seriously. I told him I could have corporate on speed dial and he said call them if you want. He probably loves at home with his parents, no regard to customer service and is not worried about bills or a place to stay and willing to lose his job. lHe just doesn't care. I will never go back there.

Mike was absolutely incredible walked me through each step explained everything in words I could…read moreunderstand, everyone here was super friendly and I got a great deal on my new tires it is definitely worth visiting, I will definitely be returning

Kal is wonderful and very helpful. I buy all my tires from him at a great deal. Tires are great…read morequality and the service is outstanding. Highly recommend.

The service here from front desk to the car care professionals is outstanding. I am always greeted…read morewith a smile and have had great interactions with all customer service professionals. I would recommend this place to anyone I know needing any sort of service, inspection, maintenance, etc.

I've been going there for oil change. The last time I went I…read morefound out they lost the bolt of the oil pan and fixed with some sort of paste in order to close the pan (I never knew about that ). Then when I came back they said they couldn't change the oil due to liability (for something that they did!) and they were offering me the service to install a new oil pan that would come with a new bolt! Absurd!!!

I've been taking both my car and my wife's car to Christian Brothers for over a year now, and I…read moregenuinely can't say enough good things about them. From the moment they answer the phone with "How can I serve you?", you can tell customer service is at the heart of what they do. Steve is usually the person I work with, and he has always been fantastic to deal with. The team is incredibly transparent throughout the entire process and takes the time to show videos and pictures of anything they recommend for your vehicle. What I appreciate most is that they never use pressure or scare tactics to push unnecessary repairs. They're honest, straightforward, and truly treat you like family instead of just another customer walking through the door. It's hard to find an auto shop you can fully trust these days, but Christian Brothers has absolutely earned ours.

My wife's car broke down in Raleigh. I called multiple places and these guys were the only ones…read morewilling to help. Needless to say, they got my family back on the road in less than 24 hours. I will recommend these people every chance I get.

Murray's has been my go to for almost 20 years now. Gary and his team are dependable, reasonably…read morepriced, and a great family run business. This latest service was for new tires and wheels on my son's truck and they worked through all the details with him. He is very happy!

Really fast service. No attempt to upsell. Very friendly folks. You get offered a bottle of chilled…read morewater when you walk in the door. Prices are in line with others.