Chris Johnson rep who helped! He was extremely awesome and making sure that all of my needs were…read moretaken care of. He took his time to make sure he understood everything that I had going on to make sure I got a great quote.

I had slight damage to my Acura MDX and went to Hendrick Collision to get an estimate for repair…read more They were very friendly, looked at the damage and did not hesitate to get a tool, put the panel back in place and make an adjustment while my car was still in the parking lot. And even more remarkable, there was no charge! Wonderful customer service!

I had one of the worst service experiences I've ever had at Land Rover Cary…read more I brought my vehicle in because it stalled and was smoking under the hood. When I called to schedule my appointment, I explained everything and was told it sounded like an electrical issue or alternator. Based on that guidance, I had my car towed in. After diagnostics, I was told I needed alternator-related repairs . I picked up my car, drove less than five minutes, and it started smoking again -- the exact same issue I originally brought it in for. Now, instead of owning the misdiagnosis, the service department is suddenly claiming I have a coolant issue, which was never present before and never triggered any warning lights. This feels like new problems are being added instead of admitting the original issue was not properly diagnosed or fixed. Let's be clear: * I came in for stalling and smoking * I paid thousands based on their diagnosis * The problem was not resolved * Now they're changing the story A proper repair shop should: Diagnose the actual cause Verify the repair resolved the symptom Road-test the vehicle before releasing it None of that happened here. I'm extremely disappointed with the lack of accountability and professionalism. Being charged thousands only to get your car back in the same condition is unacceptable. I would not recommend this service department to anyone.

I cannot leave zero stars, so once all have to do. This is our 100% real experience with Land Rover…read moreCary. If you only need the short version, not only did the sales manager John Groisil treat us with complete disrespect, but the general manager David Coyle almost completely dismissed our situation and did not live up to his promises. DO NOT BUY A CAR FROM THESE DISREPUTABLE PEOPLE. They practice sketchy business practices, and do not engage you when you have problems with their vehicles. Now for the long version. In June of 2023, my wife and I bought a used Range Rover Sport from LRC and initially we were happy with the purchase. A few weeks after our purchase, we experienced smoke coming from under the front right off the vehicle. We took it in for service and LR told us it was a loose exhaust pipe and they had the " parts" to fix it. What they didn't tell us is that the part was bolt and this charged us $800 for the repair. Not covered by the warranty. Remember this, it will come back up. Gross. With that out of the way, we drove the vehicle for a couple more months, and we're relatively happy with it until 10/25/2023 when this vehicle with 51,000 miles on it suffered COMPLETE CATASTROPHIC ENGINE FAILURE. I Am Not kidding.  I had the car towed to my local, TRUSTED mechanic and they told me what I heard the most, that there was something that was preventing the event from turning over. The shop could not diagnose further without extensive cost, so I called LR to see if they could help. They did, and this is one of two helpful thing they did. They confirmed the failure and that the engine would need to be replaced.  Knowing that out warranty had expired, I asked Land Rover what they could do to help, and their answer was not good. First, it took me 3 phone calls, all without response, and finally a visit from me just to get someone to speak with me. I think I caught them off guard, but that was my intent since they WOULD NOT return my calls.   I was finally able to get them to give me a quite on replacing the engine, and that would be over $32,000! And no, they would not cover any of those costs! I was also able to get the full maintenance records from the dealer and well, there were some enlightening things in there. But at this point, I had service a mechanic to source and replace the engine, at a less than half the cost quoted by the dealer. In the meantime, the dealer has told me that all regular services has been done on schedule and at the dealership. Fast forward to the engine breakdown. This is where we really uncover the shadiness and lies. My mechanic discovered that the EGR valves were completely blocked and caked with carbon. He also discovered that the turbo assembly was not properly connected to the exhaust (remember the first issue they charged me $800 for?) He also discovered that there was a bolt missing from the exhaust pipe (again, first issue) and tons of blowback on the engine.  Let's dive into the maintenance records for a minute. I found out that Land Rover had PREVIOUS FIXED THE TURBO AND EXHAUST! So basically they attempted to fix and did not, faked fixing it again and charged me for the work! Next, looking at the regular oil changes, it seems that for the first 5 or 6 they did at regular intervals of 5000-6000 miles. However , the last interval was over 17000 miles. That seems absolutely ridiculous and had they done one iota of checks, they would have, and should have changed the oil before they sold that vehicle. Again GROSS NEGLIGENCE AND INCOMPETENCE.  Now after I found this out, I called the dealer corporate headquarters promptly received a call from the general manager. At first he seemed genuinely apologetic and offered to cover some of the repair costs, which they did, and if we wanted to work a deal on another vehicle when this one was repaired, just come to him and he would work with us. But true to the stereotype of a sleazy sales weasel, when I tried to call him (David Coyle), he never returned my calls (3x). So once again I was forced to drive to the dealership to get any acknowledgement at all. I asked him to explain to me what a "Deal" meant and he refused unless I had a vehicle in mind. He did not want to put any effort into assisting us. I was utterly disgusted.  We finally, after 5 months got our car back and had been driving it. A 2017 engine with 10k less miles than the one that failed. Was running great, even drive it to Florida. I changed the oil twice and seemed to be running well, until last Thursday, February 6, 2025, When on our way home from a show, this piece of Garbage failed again! At 50,000ish miles. Right on schedule as it seems.  I want to vomit and again I have no confidence in repairing this vehicle again.  DO NOT BUY A LAND ROVER VEHICLE OF ANY KIND DO NOT BUY A VEHICLE FROM LAND ROVER CARY DO NOT BUY A VEHICLE FROM LEITH AUTOMOTIVE GROUP  EVER  THEY WILL WILLINGLY AND WITHOUT REMORSE TAKE YOUR MONEY AND LEAVE YOU HELPLESS

Because of the final price adjustment, I'm increasing from "3" stars to "4."…read more 1010 did a skilled diagnosis of a Toyota engine computer-based problem. Many shops cannot do this. I appreciated the provision of a nice loaner car, with no hassle getting it. I booked my appointment the day before and drove in early next morning, cautiously, with an engine overheat warning "pull over in safe place" flashing on my dash. They knew this. I arrived opening time 8am. No one contacted me the entire day(!) with a diagnosis/ cost estimate or update of any kind; I was not aware my car would be kept overnight. At 4:50pm, ten minutes before close, I telephoned and was told $2,400(!), it might take 3 days/ 2 nights in the shop. I asked for a detailed estimate and for the second time, gave my email. Still, an estimate was not sent.... That cost estimate was high compared to other mechanics. Standard customer service for an early morning "drop-off" (advance appt.): contact customer by 3pm that day, explain repair, provide a cost estimate for approval. Start work right away, priority to finish if a second day. That did not happen. Nobody seemed to care if it did. For a $200 repair, no big deal- but for $2,000/ 3 days in the shop, IT MATTERS. PRO A loaner car while being repaired repaired with OEM car parts skilled diagnosis of Toyota 24month/ 24,000 mile parts warranty CON left me hanging on diagnosis, repair cost no written description/estimate provided high price compared to competition (corrected at the end) no apology for dropping the ball on service In the end, the actual charge was $1,821.97 which was in line with local estimates, considering the use of OEM parts. I appreciated that adjustment. And it appears they did quality work. Time will tell. Will I go back? Probably not. Lacked valuing me as a high-dollar customer; too much time and drama.

I had a great experience with these guys! Edie and Matt were very helpful and answered all of my…read morequestions. I bought new tires and had my alignment serviced. They were very reasonably priced, and the loaner was a huge plus for me! I look forward to working with them again!

I've used Kenny Hawks Auto Body Shop for the second time, and once again, they did an amazing job!…read moreThey always keep you posted throughout the entire process, which makes a stressful situation so much easier. The work is excellent, the communication is great, and I highly recommend them. I'll definitely be back if I ever need them again!

Absolutely love this collision shop. I'm always treated like family. They take great care of my…read morevehicle and keep me up-to-date on progress. They are conveniently located in the Triangle and I highly recommend them to friends and family.

We have taken 3 cars to them so far and have been very satisfied each time with their exceptional…read morehonesty and service. They go the extra mile.

I have used J&J several times in the past and have been satisfied with the service provided. Things…read morehave definitely changed. Took my BMW in for a radiator flush. The car was returned after two hours and the bill paid. The next day, Micah called and said that he was sorry that I was not informed of a radiator leak, and quoted me the price of a replacement. Expensive - but I trusted them to do the correct work. Took it in on Friday the 31st and they completed the work that day. Picked it up at closing - Micah was still in the shop and no one was in the office. When I got home, I discovered the windshield was cracked and needed replacement. Micah denied responsibility and refused to pay for the repair - even though the the damage was done while J&J had the car. Micah said they could not cover it because their insurance would call it "an act of God". Any other shop would have paid for the windshield without question

I use the BMW service Dept. Maurice goes beyond the call of duty. He always takes care of us when…read morewe drop off our car for service. If it has to stay overnight they give us a BMW Loaner. I have also purchased a vehicle from the BMW Dealer. I was not happy how the deal went , I spoke with them and they made it right.

This is for the service department only. Never bought a car there and based on the service…read moredepartment, never will. My wife drops the car off for service and tell her to get approval for anything beyond what we've asked for (check out a wire dangling from the bottom of the car and an oil change). They call back and say that the car needs some $700 service work done at the 30k mile mark. This apparently is an oil change, tire rotation, AND they change your air filters and windshield wipers. I tell them NO and stop by the Advance Auto Parts down the road and replace the air filters and wipers in their parking lot and save about $500. They did suggest a new battery but wanted $190 to replace it. Advance Auto Parts sold me one of their best for $90, installed it free and gave me a 3 year replacement warranty. Another $100 I'll keep. I know it's an Acura and all, but this place never fails to shock me at the prices they charge. i guess some people must let them do this otherwise they wouldn't tell me these ridiculous prices with a straight face. I'd have given them 1 star, but they did fix the wire for free.

Bring back that lovin' feelin' HC Auto Sales!…read more We had a love, a love, a love you don't find everyday... When I found this dealer online I fell in love. Indeed, the car was attractive, very competitively priced, and clean. The shop had an excellent of making her look lovely. They performed an alignment, put on new tires, and replaced an indicator light. I thought Amir, the salesman, was polite and did a good job answering my questions on Messenger. It promised to be the beginning of a beautiful relationship. There's no tenderness like before in your fingertips... After I arrived at the dealership the love began to slip away. Amir was simply too busy for me. Over the course of 2 hours, I only got about 20 minutes of his time, and half of that was signing paperwork. I was left to do the research, test drive, and inspect the car on my own. You're trying hard not to show it but baby, baby I know it... When we sat down Amir got stone-faced when I tried to get a lower price (he wouldn't even lower the $599 documentation fee). I would normally appreciate the "no haggle" approach but he also wouldn't deliver on my most basic requests (like ordering a second key or floor mats). You lost that lovin' feelin' now it's gone, gone, gone, whoa-oh... the gas that is. I drove away with a 1/4 of a tank! It makes me just feel like crying 'Cause baby, something beautiful's dyin' Bring back that lovin' feelin' HC Auto Sales!

We purchased a Kia Soul from this dealer in August 2022. We read reviews that said this was a good…read moreplace to buy a used car. Amir was friendly and assured us that the car had been thoroughly checked out at their body shop. Ten days after purchase, the battery was no good. Long drive from FV to Raleigh, left the car overnight, borrowed a car from a friend to get to work. Long drive to get the car back. A few days later the engine warning light comes on. Back we go. They keep the car overnight and replace a sensor. Long drive back the next day to get the car. Both repairs covered under their warranty but both had $100 deductibles. Very expensive car when you add all the gas and extra expenses for a car that was supposedly checked out completely. I'd recommend using a different mechanic to test one of their cars before you buy it. I have sent two emails to them beofre I posted this comment but they both came back with a message saying 'undeliverable'.

If I could give 0 stars I would. I just left this shop with the owner yelling "F*ck you, get the…read moref*ck out of my shop. I feel sorry for your husband". (I'm assuming he feels sorry for him because I didn't cower to his misogyny and condescension and let him cut me off and insult me). Not only did he keep my vehicle for 3 months with NO WORD to my husband or l (he called us both liars btw), but I left voicemails and a message with the receptionist for him to call me and he never did. His defense was that I must not have cared since I left the vehicle there, and when I was trying to explain that my husband was unable to come during business hours, that he works during that time...and that I also work out of town and this is my first time home in almost a month, he kept cutting me off and started yelling at me. He also lied and gaslighted me when I said I had called and couldn't even leave a voicemail because their phone says voicemail is full. He said he wasn't able to get after market parts, except that also is a lie because I have it at another shop and they are able to get every single piece it needs from Auto Parts outlet in Raleigh, for just under 1500. He told me it would be over 8K to fix it because "all the parts had to be ordered new". Unprofessional, overly aggressive, misogynistic scam artist. Too bad he's not BBB accredited, although this is probably why.

They are a very high quality operation…read more I crashed my car pretty badly when I was visiting my daughter in Apex. Marianna and Darin we're very easy to deal with and their work was very high-quality. As mentioned, the damage was severe and when I picked it up, the car looked absolutely perfect! I hope I don't need to use them again. But if I do, I will definitely go back.