I made this account solely to leave this review. I drove 30 minutes to pick up a specific part that…read morethe store said it had online. I even made an online pickup order which was confirmed. Come to find out after my 30 minute drive up there that they didn't have the part. And to top it off my cashier Maurice was extremely rude and acted like he a had a chip on his shoulder the whole time. Look buddy if you don't like your job find a new one don't make it my problem.

poor customer service. I went for battery check up guy said he cant lookup for your record when did…read moreyou purchased battery by phone number. other Advance auto location pull up record by your phone number. Testing battery here give you XXX reading . I took it at other Advance auto they gave me detail performance of my battery. Rude behavior and helpless people. Avoid going to this location

Order a set advertised for $358 (4 rotors + 4 pads) placed the order and only received the rotors…read more Called KNS, was told the advertised price was incorrect, and The best they could do was to not charge me tax and I would still have to purchase pads separately, or return the rotors for a refund. Fix the website and remove the false advertising.

All my orders were online, the staff were very knowledgeable and patient. I got all my questions…read moreanswered about the BBK conversion, and after multiple calls I placed the order with confidence. KNS is highly recommended on our forums and FB groups. A+

Huge Thanks to Ed!…read more What a day, what a day! What started as a quick stop for gas in Cary turned into a full-on car emergency when our vehicle refused to start. After a kind couple's attempt to jump the car didn't work, we were feeling pretty stuck--until we realized we were literally across the street from an O'Reilly Auto Parts. I called the store, and that's when Ed became our hero of the night. Without hesitation, he walked across the street with a jumper and got our car running again. And he didn't stop there! We headed over to the shop, bought a new battery, and Ed even installed it for us right then and there. Ed was professional, knowledgeable, and incredibly kind--exactly the kind of person you hope to run into when your car dies and you're stuck with your plans derailed. I can't thank him enough. He turned a stressful night into a reminder that good people still exist. If you ever need car help in Cary, O'Reilly's is the place to go--and Ed is the guy you want helping you out. Absolute legend!

Ed at the High House Road O'Reilly Auto Parts truly came to the rescue!…read moreI initially stopped in because the tail lights on my husband's car wouldn't turn off after parking and removing the key. Ed quickly diagnosed the issue and found the exact grommet I needed--problem solved, or so I thought. When I went to leave, my own car wouldn't start. Jumping the battery didn't work, and Ed suggested it might be a faulty starter (which turned out to be exactly right). At that point I was pretty frazzled with two cars out of commission, but Ed stayed calm, kind, and incredibly helpful. He let me leave my car overnight and even suggested options for getting home. Thanks to him, I was able to Uber home, fix my husband's car, and deal with my own car the next day (which was indeed diagnosed with a bad starter). Ed's knowledge, patience, and willingness to go above and beyond made a stressful situation so much easier. Exceptional customer service!

I needed a 12-volt battery, and everyone I talked with said this was the place. I agree! I was…read moregreeted as soon as I walked in, they performed a quick diagnostic test on the old battery ("it's bad"), and gave me options for buying a new one. Twenty minutes later, they'd installed the new battery, and I was on my way. Batteries aren't cheap, but their prices were good compared to other stores. This is definitely the place!

Always goes here to help with my windshield wipers to replace. Last time the guy installed and help…read moreme fixed my windshield alignment but this time the rep could not help me and Instead recommend a local business to support. Even though I ordered replacement that day. So sad it wasn't that other person who helped me last time. But overall staff usually nice and quick.

Demetria was a great help getting new wipers for my vehicle, and also helping me get some…read morespeciality items. She was very pleasant when helping to install the wipers, and also helped me to understand the price differences in the speciality items I was getting.

It's not the parts but a couple of employees, one smells of alcohol and Saturday am i went in and…read moreinquired about a fuel filter, and the guy that helped had a very stinking marijuana, i have always been a loyal customer but that ended it

Hendrick Kia in Cary is an excellent dealership. Ivy and Tammie go out of their way to get you…read moreexcellent deals and service. Ivy has sold us two Kia's and we love them both. She went above and beyond to get me my 2022 Kia Soul brand new and went as far as Manassas, Virginia to locate it and had a big bright red shiny bow on it when she presented it to us! I love my car so much. She also sold us our 2015 Kia Optima Turbo brand new. She has made sure that we are always up to date on our cars. If you want an excellent sales person, look up Ivy! She is the best there. She won't lead you wrong!! Tammie is an excellent service department woman and she really knows her stuff. She is very friendly and trustworthy and dependable. She is our go to person at Kia Service and we really like the atmosphere she provides. She is the very best there at the service department and if she says she will do something for you, she keeps her promise all the time!! Go see Tammie for all of your vehicle service needs. I give Hendrick Kia in Cary, NC a straight across 5 star rating!! Katen Marie and Craig Manahan Holly Springs, NC

I brought my Kia to this location to get an oil change and to get a thorough checkup. The service…read moredepartment as a whole was great. Although my service advisor was not great with providing updates and communications, the other advisors provided timely updates and callbacks. I was well pleased with the work that was done. I was also provided with a list of things that needed attention. They also sent the list in the mail as a follow-up, which I appreciate. Until my next oil change......

These people.... Are Amazing! The only thing better than…read morethe products they make and sell is the customer service they provide. The whole team was very kind and helpful. Wanted to give a special thanks to Phillip for taking care of me when I had a "self created" problem. My shifter looks and feels So Nice on my MK7 Golf

I ordered a set of e46 rear subframe reinforcement plates from Black Forest, no issues with the…read moreproduct or the timeline it got here. My issue started when i got mail from fedex over a month later claiming I owed money for these plates I ordered. I called customer service at Black Forest, and they told me at first that's not right and if I don't hear back from them it would all be fixed! I was like, Awesome! and I conveniently stopped recieving fedex mail with a $40 charge on it And never heard back from Black Forest. Now, weeks later I'm now receiving a notice for $51 from fedex that is now moved to collections. I ended up calling Black Forest again and explaining the situation again, their response... "since it's now in collections there's nothing we can do about it now". I understand that this charge is a tariff from parts originating from Canada, and that's not something that Black Forest can control, but I've done my due diligence of trying to fix it, and now I have hurt credit from collections for a set of laser cut metal plates, what a joke!!

The Cary Napa Auto Parts has a good assortment of the Amsoil synthetic lubricant if they don't have…read morewhat you are looking for they can get it in a timely manner.

There are two things that I cannot seem to fork over to pay a mechanic to do; changing my air…read morefilter or changing out my windshield wipers. My stepdad is a mechanic and really likes NAPA so when I needed a new air filter and cabin filter, I thought of this place. Well, it was a good thing that I checked on their website for the store hours before heading over because they close a lot earlier than the other auto parts stores (6pm M-F and 4pm Sat). I was not in a rush to get the parts but it is something important to keep in mind. The NAPA store is small in comparison to their competitors but I got exactly what I needed and it was actually a few bucks cheaper than their competitors. It was also pretty cool to hear that the guy checking out at the register next to me had put in an order that morning for a part and it was there by the afternoon for him to pickup. I have generally had a good experience at any auto parts store I have been to (specifically auto parts stores, not tire or mechanic shops) and I don't necessarily have a preference. I like that NAPA had been longstanding in this industry and has been around since 1925. In addition, I believe they specialize in finding the exact part you need verses one that could be universal. Even just for my air filter, the salesman came out to my car to check my engine size. I will continue to go to NAPA unless I have an urgent need and they are closed.

Me and my fiancé purchased a used Toyota Highlander platinum with Jawad and had an amazing…read moreexperience! Jawad was very knowledgeable about the car we were purchasing and did not make us feel pressured at all the purchase the vehicle. We brought our 1 year old with us and everyone made us feel very comfortable and accommodating! If you are looking for a used car definitely ask for Jawad you will not be disappointed in his service!

Johnson Genesis of Cary is engaged in a common scheme used in car sales know as "yo-yo financing"…read moreor "bait and switch financing", This scheme is an attempt to trap the buyer into using their high interest loan offered at the dealership. The car loan I obtained from my credit union had a much lower interest rate than the one offered at Johnson Genesis of Cary. I secured a low interest car loan from my credit union and my credit union sent the check to Genesis of Cary via FedEx. I was subsequently informed by the salesman that the check could not be located. After a very heated phone conversation with the salesman and a complaint email to Genesis Concierge Services the check was miraculously "found". The excuse for the "lost" check was that FedEx delivered the check to Johnson Maserati of Cary, an affiliate dealership next door. The FedEx mailing label clearly indicated the delivery address as Johnson Genesis of Cary with a street number of 5000 not 5020 which is the street number of the Maserati affiliate dealership. My experience with Johnson Genesis of Cary has been horrendously bad. Explanation of the scam...Dealer "check never received" claim: False assertion that outside bank's mailed payment (valid tender for vehicle) was not delivered. Used to manufacture "non-payment" crisis, renege on outside financing deal, and coerce buyer into dealer financing at inflated rate (for dealer kickback/reserve).

Thank you again Christian Brothers! Thank you for helping me with maintaining my 14 year old…read moreExplorer at a very reasonable price. It was leaking a nasty red fluid and it turned out that the differential on the front passenger side was leaking. Now there is no more stink.

Friendly, reliable service - consistently!! My husband and I have been going to this location for 3…read moreyears now and they have been great. If they can't do the work they will refer us to the local dealership that can do it for our vehicles too. So glad we found them! I also like that their waiting room is quiet & super clean, that they've been using masks during the pandemic.