Order a set advertised for $358 (4 rotors + 4 pads) placed the order and only received the rotors…read more Called KNS, was told the advertised price was incorrect, and The best they could do was to not charge me tax and I would still have to purchase pads separately, or return the rotors for a refund. Fix the website and remove the false advertising.

All my orders were online, the staff were very knowledgeable and patient. I got all my questions…read moreanswered about the BBK conversion, and after multiple calls I placed the order with confidence. KNS is highly recommended on our forums and FB groups. A+

Ed at the High House Road O'Reilly Auto Parts truly came to the rescue!…read moreI initially stopped in because the tail lights on my husband's car wouldn't turn off after parking and removing the key. Ed quickly diagnosed the issue and found the exact grommet I needed--problem solved, or so I thought. When I went to leave, my own car wouldn't start. Jumping the battery didn't work, and Ed suggested it might be a faulty starter (which turned out to be exactly right). At that point I was pretty frazzled with two cars out of commission, but Ed stayed calm, kind, and incredibly helpful. He let me leave my car overnight and even suggested options for getting home. Thanks to him, I was able to Uber home, fix my husband's car, and deal with my own car the next day (which was indeed diagnosed with a bad starter). Ed's knowledge, patience, and willingness to go above and beyond made a stressful situation so much easier. Exceptional customer service!

Huge Thanks to Ed!…read more What a day, what a day! What started as a quick stop for gas in Cary turned into a full-on car emergency when our vehicle refused to start. After a kind couple's attempt to jump the car didn't work, we were feeling pretty stuck--until we realized we were literally across the street from an O'Reilly Auto Parts. I called the store, and that's when Ed became our hero of the night. Without hesitation, he walked across the street with a jumper and got our car running again. And he didn't stop there! We headed over to the shop, bought a new battery, and Ed even installed it for us right then and there. Ed was professional, knowledgeable, and incredibly kind--exactly the kind of person you hope to run into when your car dies and you're stuck with your plans derailed. I can't thank him enough. He turned a stressful night into a reminder that good people still exist. If you ever need car help in Cary, O'Reilly's is the place to go--and Ed is the guy you want helping you out. Absolute legend!

Always goes here to help with my windshield wipers to replace. Last time the guy installed and help…read moreme fixed my windshield alignment but this time the rep could not help me and Instead recommend a local business to support. Even though I ordered replacement that day. So sad it wasn't that other person who helped me last time. But overall staff usually nice and quick.

Franklin T. Went above and beyond to help me with my brake light situation. Will recommend.read more

Demetria was a great help getting new wipers for my vehicle, and also helping me get some…read morespeciality items. She was very pleasant when helping to install the wipers, and also helped me to understand the price differences in the speciality items I was getting.

Every time I come to this shop I'm greeted with smiles and great service. Josh and Brandon were…read moreespecially helpful in changing a car battery. Thank you for your help!

I brought my Kia to this location to get an oil change and to get a thorough checkup. The service…read moredepartment as a whole was great. Although my service advisor was not great with providing updates and communications, the other advisors provided timely updates and callbacks. I was well pleased with the work that was done. I was also provided with a list of things that needed attention. They also sent the list in the mail as a follow-up, which I appreciate. Until my next oil change......

Great experiences in the service department. All of the service advisors are very helpful.read more

8 weeks of perfection, and this is what you get. No laser etching, and an incomplete paint job…read more This company no longer cares about their customers nor quality of their product. Stay away.

Terrible company...they lie to you over the phone if they actually answer. My original order took…read moretwenty days to arrive. Then I had issues with the shims for the shift knob. Carie and Joe repeatedly lied to me and told me replacement parts were on there way. This is a horrible company to work with. Don't order from them! Look elsewhere for your product.

The Cary Napa Auto Parts has a good assortment of the Amsoil synthetic lubricant if they don't have…read morewhat you are looking for they can get it in a timely manner.

There are two things that I cannot seem to fork over to pay a mechanic to do; changing my air…read morefilter or changing out my windshield wipers. My stepdad is a mechanic and really likes NAPA so when I needed a new air filter and cabin filter, I thought of this place. Well, it was a good thing that I checked on their website for the store hours before heading over because they close a lot earlier than the other auto parts stores (6pm M-F and 4pm Sat). I was not in a rush to get the parts but it is something important to keep in mind. The NAPA store is small in comparison to their competitors but I got exactly what I needed and it was actually a few bucks cheaper than their competitors. It was also pretty cool to hear that the guy checking out at the register next to me had put in an order that morning for a part and it was there by the afternoon for him to pickup. I have generally had a good experience at any auto parts store I have been to (specifically auto parts stores, not tire or mechanic shops) and I don't necessarily have a preference. I like that NAPA had been longstanding in this industry and has been around since 1925. In addition, I believe they specialize in finding the exact part you need verses one that could be universal. Even just for my air filter, the salesman came out to my car to check my engine size. I will continue to go to NAPA unless I have an urgent need and they are closed.

Me and my fiancé purchased a used Toyota Highlander platinum with Jawad and had an amazing…read moreexperience! Jawad was very knowledgeable about the car we were purchasing and did not make us feel pressured at all the purchase the vehicle. We brought our 1 year old with us and everyone made us feel very comfortable and accommodating! If you are looking for a used car definitely ask for Jawad you will not be disappointed in his service!

Johnson Genesis of Cary is engaged in a common scheme used in car sales know as "yo-yo financing"…read moreor "bait and switch financing", This scheme is an attempt to trap the buyer into using their high interest loan offered at the dealership. The car loan I obtained from my credit union had a much lower interest rate than the one offered at Johnson Genesis of Cary. I secured a low interest car loan from my credit union and my credit union sent the check to Genesis of Cary via FedEx. I was subsequently informed by the salesman that the check could not be located. After a very heated phone conversation with the salesman and a complaint email to Genesis Concierge Services the check was miraculously "found". The excuse for the "lost" check was that FedEx delivered the check to Johnson Maserati of Cary, an affiliate dealership next door. The FedEx mailing label clearly indicated the delivery address as Johnson Genesis of Cary with a street number of 5000 not 5020 which is the street number of the Maserati affiliate dealership. My experience with Johnson Genesis of Cary has been horrendously bad. Explanation of the scam...Dealer "check never received" claim: False assertion that outside bank's mailed payment (valid tender for vehicle) was not delivered. Used to manufacture "non-payment" crisis, renege on outside financing deal, and coerce buyer into dealer financing at inflated rate (for dealer kickback/reserve).