When I moved across the country nine years ago, one of the first things I needed was a reliable,…read morehonest mechanic -- and thanks to a string of solid referrals, I found exactly that at Frantz Auto in Cary. Over the years, they've gotten to know my family and our vehicles well. They've always been clear about what needs fixing now versus what can wait -- something I really appreciate in a shop. No pressure, just honest advice. Most recently, I brought in our 2014 Mazda CX-5 for a North Carolina safety inspection so I could get it registered. While there, I mentioned a pretty annoying AC condensation issue that was flooding the passenger-side footwell. I'd already tracked down one clogged hose thanks to YouTube, but the other one was buried near the firewall and out of reach. They cleared both hoses quickly and affordably -- problem solved. A few months earlier, they also helped with my son's car, doing an inspection and tune-up following his motorcycle accident back in December. Their kindness and professionalism during that time meant a lot to our family. The Frantz family is truly amazing, and I recommend them to anyone looking for a trustworthy, no-nonsense auto shop in the area. Can't say enough good things.

I've never been happier with an auto shop. They're always friendly and get everything done in a…read moretimely manner.

David and his team are top notch. Always honest always fair. Wouldn't dream of going to anyone…read moreelse, and all the recommended shops they've given me for jobs out of their scope I've had nothing but the same experience.

David is hands down the best mechanic!!! He is very reasonable in cost and he will help in any way…read morepossible, even if you are stranded with a broken car! Thank you, David!!

EXCELLENT! I chose Apex Transmission from a recommendation of a friend. I knew that I wanted to go…read moresomewhere that was honest and upfront about everything and when I spoke with the Danny over the phone I knew it was the place for me! He was easy to talk too and just genuinely nice! I made an appointment for a few weeks out. When I put the address into my GPS and it brought me straight there! I called because I wasn't sure where to park and they gave me great instructions. I decided to wait with my because they told me that it would only take an hour. They had a water machine, coffee and a little sitting place! I loved that because I was able to get coffee and do some work. The only thing I would recommend is update the creamer lol! The staff was very nice and accommodating I got to see all of them in their element, they were so respective to the clients and everyone that walked through! It felt like home there. All of the staff members seemed knowledgeable, I was able to get my breaks fixed with little to no hassle! The bathroom was also very clean! The place was as clean as it could be for a business that works on cars! So grateful that I came looking forward to getting everything on my car done here!

Highly recommended this shop!! They got my son's car in quick and did a wonderful job. Very…read moretrustworthy and love working with Katie and Ryan the new owners!! This shop is top notch!

I would 100% recommend this location! Even if it's an extra drive from your location choose it over…read moreeverywhere else. They offer top quality care and know what they are doing! The price is also fair and they know what they are doing very well! The vehicle came out great and they offered timely calls and service!

Best auto repair shop in the state!! Everyone here is extremely genuine and takes pride in helping…read moretheir customers to the best of their abilities. 100% would recommend anyone to utilize their services, 10/10 experience every time I've needed anything.

Because of the final price adjustment, I'm increasing from "3" stars to "4."…read more 1010 did a skilled diagnosis of a Toyota engine computer-based problem. Many shops cannot do this. I appreciated the provision of a nice loaner car, with no hassle getting it. I booked my appointment the day before and drove in early next morning, cautiously, with an engine overheat warning "pull over in safe place" flashing on my dash. They knew this. I arrived opening time 8am. No one contacted me the entire day(!) with a diagnosis/ cost estimate or update of any kind; I was not aware my car would be kept overnight. At 4:50pm, ten minutes before close, I telephoned and was told $2,400(!), it might take 3 days/ 2 nights in the shop. I asked for a detailed estimate and for the second time, gave my email. Still, an estimate was not sent.... That cost estimate was high compared to other mechanics. Standard customer service for an early morning "drop-off" (advance appt.): contact customer by 3pm that day, explain repair, provide a cost estimate for approval. Start work right away, priority to finish if a second day. That did not happen. Nobody seemed to care if it did. For a $200 repair, no big deal- but for $2,000/ 3 days in the shop, IT MATTERS. PRO A loaner car while being repaired repaired with OEM car parts skilled diagnosis of Toyota 24month/ 24,000 mile parts warranty CON left me hanging on diagnosis, repair cost no written description/estimate provided high price compared to competition (corrected at the end) no apology for dropping the ball on service In the end, the actual charge was $1,821.97 which was in line with local estimates, considering the use of OEM parts. I appreciated that adjustment. And it appears they did quality work. Time will tell. Will I go back? Probably not. Lacked valuing me as a high-dollar customer; too much time and drama.

I had a great experience with these guys! Edie and Matt were very helpful and answered all of my…read morequestions. I bought new tires and had my alignment serviced. They were very reasonably priced, and the loaner was a huge plus for me! I look forward to working with them again!

This is the best motorcycle shop I've ever been to. Mark and team are incredibly skilled at what…read morethey do, and customer service is unmatched. They have gone above and beyond for me whenever my Indian Springfield has needed work. They have done brake replacements, sensor replacement, fixed my leaky exhaust, and changed my wheels and tires; all a great price. If you need work done on your bike, do yourself a favor and go to Mark's.

These guys are the best! From the moment you talk to Mark you know he's honest and decent and will…read moredo his best for you. He did my fork seals a year ago, and one of the seals started leaking a bit after a while. A year later I called on the weekend and left a message. First thing Monday morning he called me and offered to rebuild the forks with new bushings etc... and he absorbed the labor cost. Super nice guy and always does the right thing by his customers! Highly recommended!

If I could give 0 stars I would. I just left this shop with the owner yelling "F*ck you, get the…read moref*ck out of my shop. I feel sorry for your husband". (I'm assuming he feels sorry for him because I didn't cower to his misogyny and condescension and let him cut me off and insult me). Not only did he keep my vehicle for 3 months with NO WORD to my husband or l (he called us both liars btw), but I left voicemails and a message with the receptionist for him to call me and he never did. His defense was that I must not have cared since I left the vehicle there, and when I was trying to explain that my husband was unable to come during business hours, that he works during that time...and that I also work out of town and this is my first time home in almost a month, he kept cutting me off and started yelling at me. He also lied and gaslighted me when I said I had called and couldn't even leave a voicemail because their phone says voicemail is full. He said he wasn't able to get after market parts, except that also is a lie because I have it at another shop and they are able to get every single piece it needs from Auto Parts outlet in Raleigh, for just under 1500. He told me it would be over 8K to fix it because "all the parts had to be ordered new". Unprofessional, overly aggressive, misogynistic scam artist. Too bad he's not BBB accredited, although this is probably why.

They are a very high quality operation…read more I crashed my car pretty badly when I was visiting my daughter in Apex. Marianna and Darin we're very easy to deal with and their work was very high-quality. As mentioned, the damage was severe and when I picked it up, the car looked absolutely perfect! I hope I don't need to use them again. But if I do, I will definitely go back.

I received this advert in the mail and I thought I'd give them a try. I love supporting local…read morebusinesses. And guess what? INCONCEIVABLE AUTOMOTIVE DID NOT DISAPPOINT! Their location is super convenient, just off Glenwood and close to I-540. While there, I met both the owners (Nathan and James), the head mechanic and the lead tech (Yemmi). I was gifted a bag full of little surprises, including an $2 bill. :) My vehicle's info was placed into their AI generated system which provides my car's history. The system alerts them, and me, if anything is overdue. They also offer a great referral program! For every referral, you both get $25 off. Nathan's excitement about their business was infectious. You can tell how proud he is to offer honest, high quality, cost appropriate services. Business details: they provide 100% transparency with all inspections by providing pictures and videos, shows you what they paid for the supplies and shares their set labor cost. They also offer a 10% discount for a well-deserving group (see advert pic). If nothing else gets you...this will do it....$49.99 for a FULL SYNTHETIC OIL CHANGE! I'm going back next week to have them check out my brakes. I'm pleased to have found a local business that truly cares about our community. Did I mention they are vet owned, offer an Uber if you live nearby AND support multiple local organizations?

Everything was awesome! As a newcomer to NC, Nathan & James…read moreput me right at ease. They checked my car out and determined that my problem with my brakes was a recall issue. Took it to a dealership & was fixed in 1 day! Went right back to them to discuss recommendations the dealer made. Nate was upfront & honest about services they could provide at a better price and admitted when the dealership could do better. Great people doing great work! I've found my mechanic in NC and recommend them to anyone needing a mechanic in this area!