This place is great. They are very transparent and honest when it comes to repairs. This is…read moredefinitely my new mechanic.

I took my Jetta in yesterday bc I've been using it to drive long distances lately and it didnt feel…read moreright. They were incredibly thorough. I now know more about my car than I ever have. Like to check the oil even if the three months haven't passed and not to tighten the gas cap so enthusiastically since I cracked it. there's a small waiting room inside and a table outside. Jessie in the front office was a delight! Both personable and highly knowledgeable. She was straightforward, no awkward upselling and clear on what it is I need going forward. She will email me the estimate today. Although I didn't talk to anyone in the back, it looks like they have an entire staff of highly skilled mechanics loving what they do. THAT made it easy to stay for the entire two hours. Wifi too. Highly reccomend

They couldn't change out a battery because they said the screws holding the seat down were corroded…read moreand let the car sit for two days without doing anything. I showed them the corrosion before the work had even began and they said they would give it a try. (Battery is under seat which is just peachy). They said they were busy, so they might not get to it Monday. I asked when on Tuesday would be good, suggesting 3PM and that was "plenty of time." I called at 2:30 for an update and they said the technician wouldn't be able to work on it due to it being a safety issue. If the seat is unscrewed, obviously it would be dangerous. I told them to just remove the front two screws and it tips back (how I've changed the battery before). They said they would give it a try. I called back AGAIN at 6PM and they said, "Nope, still a safety issue and the tech was afraid he would bust the screw head off if he tried any harder." So, they jumped the car and I got it going. I went and bought the 10mm triple square bit and all the fixins to drill and reverse that screw out. Guess what? The screws came out easy, no issues. I think the real safety issue is they have someone working on vehicles who doesn't possess the strength to turn a ratchet. I would suggest that management require the person to perform a company mandated physical or an investigation. I'm concerned for the safety of an individual who is unable to provide a slight torque on a ratchet without fear of injury. This could be a sign of a serious medical condition, and I think Firestone needs to investigate the wrist and arm strength of this technician before they break their thin birdlike bones.

Fire certain employees that don't know how to work with customers. Employee gave me refund a year…read moreago due to my inspection did not pass because I had an out of state window tint legal in California. Employee told me I could never return to this location for any services because of this refund I had a year ago. Firestone could not resolve this issue with me and played games avoiding what happened and has not given me any clarity or resolution about this.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

My experience at honest automotive was smooth and hassle free. I originally came in for an oil…read morechange and to get my tires checked out and was quoted $105 which I felt was a fair price. I ended up needing more work done and while it was expensive as cars are it didn't cost an arm and a leg. Gia the manager was also just pleasant to talk to and very communicative overall. She even offered to let me come around the desk to type in my credit card number for privacy which I felt was a thoughtful gesture. Overall my experience was great and my car feels better! Thanks honest automotive!

When I moved to Raleigh 26 years ago a neighbor of mine recommended I use Walton's Family Auto in…read moreGarner. I took his advice and have been going there ever since. Kevin Walton was a good and honest man, who I considered a friend. Since his recent passing his son Jeremy has taken over the family business (where he has worked for many years). It is good to know that whenever I need car repair, or just an inspection or oil change, I can trust Walton's Family Auto! They don't take appointments so you may have to wait an hour or two or leave your car over night to get the work done. They are reliable, friendly, and most importantly in this industry, honest! Thank you Walton's Family Auto for your years of service, I wouldn't go anywhere else!

Stopped in a few days ago to have them take a look at my car. It was was making some noises that…read moreleft us worried to drive it. They did a complete inspection and provided a list of items (some known to me and others I didn't know about) and pricing on fixing each one. When I asked what it would cost just to take my car home, they said $0. So I picked one item that was beyond my ability to take care of in my driveway and the rest I'll do at home. The service was fast, friendly and fair. Very impressed with how they run the place and will certainly go back in the future.

After AAA repeatedly (three trips) failed to deliver a working battery for my 2023 Honda Odyssey, I…read moregave up and found Sean Gordon online. He was working on a job but came later the same day. He picked up the battery from AutoZone and quickly installed it. The back story is that I am in a power wheelchair and require this modified van to get in and drive anywhere. Wheelchair transport trips are $100+. After a 3 day delay caused by AAA, Gordon's Mobile Repair got me on the road again.

Great guy. Would definitely recommend to anyone without any doubt. He charged a good price and was…read morefast.

Great service, very knowledgeable of what was wrong and what needed to be done. He also…read morerecommended services and gave tips on how to maintain my car running smooth. Pricing was fair as well.

He figured out the wiring problem and got my car back on the street. This is my go-to mechanicread more

Great shop - locally owned so the service you get is personal. I was in a spot when my little Acura…read more"died" in my garage and had to get it towed and looked at asap. I know zero about cars and the owner walked me through a variety of "could be's" on the phone and then when my car was towed to his shop he determined it was just a battery. He could have really taken advantage of me and done a lot of extra work that was not needed but he did not. Highly recommend these guys.

We have been taking our vehicles here for several years now and he always fixes what needs to be…read moredone without charging an arm and a leg. Doesn't sell us parts or services we don't need. He has always worked with us to get our vehicles back on the road quickly. We have recommended him to friends because of his trustworthiness.

They stained my car seats. Didn't tell me or offer any discount. I found the stain when I got home…read more I am very upset as this greatly impacts the value of my car! Plus a stain like this is nearly impossible to remove. Not only is this stain here but in the drivers seat it's obvious someone with dirty pants sat down. It's not as large or black as this stain but still something I need to figure out how to clean. I went for an oil change and tire rotation and they took over an hour.

Don't go here, my friend was told to pre pay so she could get her car the next day. She never…read morerequested but was told to do so and now David says she asked to pay and have the car broken into (slight exaggeration of course). The car got broken into and when she called to see what her options were, they were rude and not helpful. A simple "I'm so sorry this happened" would have gone a long way (: Rather than "mmm can't do anything about it".

I would not recommend this mechanic company to anyone. I trusted Josh and Justin to install a new…read morerear end and driveshaft in my truck, and they assured me everything would be done right and I'd be "ready to ride." That couldn't be further from the truth. They called me around 2 AM saying the job was complete and asked me to send the remaining balance. Just minutes later, my driver reported that the truck was shaking extremely bad. When I called them back, they told my driver to meet them about 10 miles away--only to then say there was nothing they could do. Since then, I have been calling them all morning with no answer. On top of that, my toolbox was stolen off my truck while it was in their possession. This entire experience has been unprofessional, dishonest, and unacceptable. I paid $4,000 for work that was clearly not done correctly, and now I'm left dealing with additional damage and missing property. If they do not communicate with me ASAP, I will be filing a civil suit and taking this matter to court. Do yourself a favor and take your business elsewhere.

Justin responded to my request within 10-15 minutes and from that point forward, went above and…read morebeyond in every way. My daughters car wasnt running well and she took it to a local shop. We got the estimate and it was ridiculous. I know how to work on cars for the most part, but since Im in Maryland I was kind of stuck either paying the ridiculous prices or going to fix it myself 6 hours away. Justin agreed to do the work for an extremely reasonable and fair price, and did it the same day. I ordered the part from the local auto store and he picked it up and put it in withing an hour or so. He sent me videos of what he was doing as well as constant updates along the way. There is NO REASON to find anyone else to work on this car for me anymore, as I know he knows what hes doing and is reliable and reasonably priced. Very Satisfied