Went to get my NC state inspection and I never have issue before but they decided to find a thing for me to fail and charged us on the spot to fixed or we fail completely. It funny because we were warned by our friend as waiting that they always find something wrong as that's how they make their money. Would avoid at all cost unless you like spending extra money for the heck of it. Also the inspection took 3 plus hours until it was ready. read more

Terrible experience, straight up scammers and would do it to your face! Thoroughly disappointed in this company and this location, I even had a peer who told me not to go, but I decided to go anyways I'm and I wish I listen to them. All I needed to do was get my NC State inspection, I always take really well care of my car, and I even do an extra check to make sure that all of my general things are in working order before I go. I went in, took them almost 3 hours just to see my car, and then they said that they would fail because of something I had never heard of before. I don't have the time to go bounce around to different locations just to get my ENC state inspection, they charged me a ridiculous amount just to get a very small thing fixed, but I find it hard to believe that it was ever broken in the first place. Plus, when you look at what they said, it doesn't even align with what that final report says that's required for NC State inspection report. I didn't believe my friend when I should have, they scammed him and they scammed me, do not recommend going to them. read more

Adam Amazing service 10/10!! Very friendly and definitely someone who deserves a raise. He pays close attention to the customer and helps him out the best way possible!!! read more

Firestone Complete Auto Care - Tires Near Me - Apex, North Carolina

Absolutely horrible!!!! My husband went in to buy tires, was quoted a price for a middle of the road tire. When he went to check out. they put the most expensive tire on and tried changing him for it. They gave him a hard time for buying 2 tires and when he asked them to remove the tires and put the originals back on. they gave him a hard time. Do not go here!!! read more

Booked an appointment for a tire change on a tire that they produce. They sent me a dozen texts reminding me of the appointment and when I get in they don't have the tires. Nobody has the tires and they act like they've never heard of them before even though they were heavily reviewed on their website, and were produced by Firestone. Tried to upsell me $400 on tires they could get later in the day. Didn't realize that giant chains like this still tried to pull that crap. Annoyed I even gave them a chance at my business when I just needed to drive another 10 minutes to a discount tire that doesn't play games read more

Twice in the last 6 months made morning appointments for simple oil changes and it took them all day. They do good work, but making an appointment is pointless. Oh, this time they claimed they called and told me they were hours behind, left a message. I have no message and no missed calls. read more

When I arrived it was 725 am and not people were waiting. I came in just to get air in my teens tire. They didn't see me for 20 minutes stating they were busy with other customers. Mind you in that time only 1 person came in and the phone rang once. The customer service has gone extremely down at this location and I have been coming here for years. This will be my last time at this location as when I was here last about 1 month or so ago they were rude and acted like I knew nothing of my car. read more

Not enough resources to provide service in this location...Iam waiting for 2 hrs and no body has attended my car for service...just fyi that I made the appointment and came for the service...I dont usually give these kind of reviews but definitley this deserves no star read more

They ordered my tire and installed as promised. Cost was the same as Costco! Friendly, responsive,helpful. Recommend.

Set up appointment online for an oil change and inspection at 5:00 pm. I arrive to my appointment to have the services I requested completed. I waited for 20 minutes to even be acknowledged. When they finally asked what I needed, he tells me the person that does inspections there was gone. I set the appointment up on their website, the services I requested were open for an appointment at that time. He gave the weak excuse that the website scheduling and their system is not always correct. I have been coming here for the last six years. I guess customer loyalty is just not that important. read more

Appointment was confirmed at 10 AM and I did not have to wait long. Mark and his team took their time with my fleet vehicle. Mark called the Fleet company's customer service to request new tires, a much needed alignment, and wiper blades along with the oil change. Quick and knowledgeable staff. Will be recommending my Amgen colleagues here. A+ service. Thank you Mark and Apex Firestone. read more

My wife came in to this Firestone location to inquire about a vehicle emissions test. The individual whom we believe to be the manager who came to meet with my wife was a complete jerk! Spoke rudely to her and barely gave her 30 seconds of his time. I would highly recommend other alternatives for your auto service needs in the Apex/Cary area. read more

I had a very good experience with the Apex Firestone store this past weekend. I live in Florida and drove up to the Raleigh area last Friday for a wedding. On the way up, I noticed that my car began driving unevenly and there was a "thumping" as it drove. When I arrived on Friday afternoon, I called the Apex Firestone store, explained my problem and made an appointment for Saturday at 9AM. The store took my car promptly at 9AM. Brianna welcomed me. I left the car with the store (my brother provided transportation). Brianna knew I was going to a wedding at 2PM. Brianna called me about 11AM to say that the problem was with the front, driver-side tire. It was bulging and coming apart. Because my car has four wheel drive, they had to replace all four tires. That was expensive but necessary. I authorized the work and Brianna said that the car would be ready for pickup between 3PM and 4PM (after the wedding ceremony was over). As promised, the car was ready when I got there and they preserved the damaged tire so that I could show it to the store in Florida where I bought it and possibly get a refund or credit. I was very pleased with my experience at the Apex Firestone store and cannot compliment Brianna enough for the way that she handled my emergency! Many thanks to the Apex Firestone team! read more

I went in for an oil change and asked them to take a look at my brakes because they were ready to be replaced. I was told I needed all 4 calipers, routers and pads replaced as well as new brake lines. I quickly called the garage I usually go to and he kindly let me know I needed only one caliper, rotor and pads replaced on front brakes. Firestone asked me if I was interested in selling my 4 Runner as it is not worth investing the work. I will not be going here again. read more

These guys are great! I had brought my Toyota Rav 4 to Hendrick Toyota for maintenance and they told me I needed new front brakes (pads and shims) and would have to completely repair my rear brakes (new rotors, pads and shims). They quoted me $990 for the job. I wanted a second opinion so I called Firestone. Over the phone they quoted me $696.91. I brought my car in and when they looked at it, they discovered I didn't really need new rear brakes (6 mm of rubber left) and the rotors were just a bit rusty and could be re-surfaced. They told me to wait on the rears and do them later. I went ahead and had them replace the front brakes for just $180. It was such a relief to save all that money! Their service is excellent and I really appreciated their honesty. I highly recommend this Firestone location and will definitely be back when its time to replace my rear brakes. read more

Ever since Dennis and Francisco left this location it's gone down hill. Trying to pressure customers, especially loyal ones with a history of service and money spent, into a hurry up decision based on suggestions is poor management. Plenty of other places to take our vehicles to. Sad to see it erode. read more

This place is amazing!! Every time I come here, they are so honest and actually try to save me money. It is so easy to schedule an online appointment and I get confirmation emails. They are very good about calling me when my car is complete and they do it in a very good time frame. They even squeezed me in for an oil change and tire rotation before a long trip. The staff is so friendly and helpful. The prices are reasonable and the last time I was there for brakes, they gave me a discounted price. This is definitely my go to place. They are also open on the weekends. read more

Firestone Complete Auto Care - Lobby - Tires Near Me - Apex, North Carolina

Had an appointment. They told me there were already other people scheduled in for that time slot and it would be 2-3 hour wait. Why even bother making an appointment? read more

This is my favorite of all the Firestone's, primary because it's stumbling distance to a Waffle House and I can get my "Eat On" whilest I wait. #MFPriorities read more

I just did a simple oil change and tire rotation for my Audi Q7 and waited for almost a day to get the car back .for the last 2 days my car has been leaking oil from the time I received the car and has completely stained the garage floor .the people at the front desk is completely unfriendly but I was expecting some level of professional work but this is the first time I have serviced my car outside Audi dealership and my experience has proven what I did was a grave mistake .go at your own risk read more

Firestone Complete Auto Care - Oil leak into garage floor within 8 hrs of oil change - Tires Near Me - Apex, North Carolina

My name is Eugene Anderson I have 2 cars that I service at this location. Phillp is the manager I see each time I go to this location. I recent had a EVAP engine light come on in my bmw and I took it in to Firestone. Philip was there along with two other amazing sale rep. Philip y told me it is your gas cap . I was looking for a major issue so i had the gas cap serviced cause car was due for inspection. Once again Philip was right it was the gas cap saving be large amount of money had inspection completed and left with a peace of mind knowing that i alway have a positive experience when I come to Firestone. ​All personnel at this location has been positive I have been to this location for years. If u want positive people working on your car go here . I know u will be treated with up most respect. AS always ask for phillp.​ read more

Called this location twice during an emergency for assistance and they hung up on me mid conversation both times. Extremely rude service. All that was in their mind was clocking off. read more

Dropped my tire off with a nail in it for them to plug. Bryan was amazing Even though the phones are ringing off the hook and they were super busy. He was polite and courteous to everyone. I returned the next morning to have them put the tire on my car and they were awesome! I highly recommend them. read more

Based on today's economy, and the unbelievable price gauging that we are all seeing, I am begging of you to spend your money elsewhere. This place has wasted so much of my time and money. I went there for a repair last week. I will spare you the details, but the repair was over a $1,000. I was also provided a copy of the diagnostic to see exactly what parts needed to be repaired. No questions asked, although I did briefly watch the mechanic work on my car, and he did look reckless. The day after the repair, I had severe problems with my car, and even had problems steering my car. I brought it back in immediately, because it didn't feel safe on the road. They explained to me that something different was broken, but that it had to have been a manufacturing issue on that part. There was no way that another part could have been broken due to a manufacturing issue the day after I watched the mechanic recklessly work on my car. Anyway, that part was fixed. The very next day, I had the same problem again, trying to steer my car. This was where things got really bad. I brought my car back in for the third time. The mechanic knew that I had complained about him immensely. He came out of the garage (looking angry) and took my keys before I even reached the desk. He was walking out of the door with my keys, and then turned around and said, "why don't you get in the car so I can see exactly what's going on?" I got in the passenger seat, and said that my car was making noises when trying to steer. He practically started doing wheelies in my car, right in front of the shop, and kept mockingly saying "what about now. How about now?" He was trying to make me panic. Then he proceeded to tell me that I was wasting his time, and he had been doing this for 10 years. He also said that he didn't want to do extra work on my car because he wasn't getting paid to work on my car. He also said that the other mechanics wouldn't want to do extra work on my car, because they were not getting paid for it. He was yelling at me in my own car, out in front of the shop. He was trying to intimidate me, and I should have just called the police. I explained that he broke extra parts and that they needed to be fixed. Then he yelled, and said that he did actually break my "left line" when he was doing the first repair, but he fixed it(during the repair)because he cared (all without ever telling me). He said that the right line might be broken too, but he didn't know. He kept saying how I was just wasting his time. I told him that the way he was talking to me, and the things he was yelling at me were out of line, and he had no right to act like that in my own car. My stance is that he just wanted me to be scared, and go away so he wouldn't have to deal with me any longer. It didn't work, This mechanic's name, I think, is Buckey, and I know he is one of the only ASE techs at this facility. Firestone, do better. Do you support having your employees treat your customers like that? Especially men treating women customers (in private) like that? That is disgusting. Who knows how many women he tried to intimidate like that before, to try to get out of doing his job. I wouldn't recommend this place to my worst enemy. read more

I took my car in for my brakes; even though they were swamped with everyone getting their cars in before holiday travel they were always very nice, and took time to explain everything to me. On top of that they applied all the available coupons they could find for me! Excellent customer service!! read more

The staff here was very nice, they are very upfront with waiting time. It's up to you if you want to wait or not. They update you every now and thn if they feel like they are taking too long. It's nice knowing that they are just friendly and you can feel free to ask questions or concerns and they will help you! I've noticed so many rude people would come in and the staff would handled it with respect and kindness despite these rude people who feel entitled to not wear a mask or feel as if they need to be taken care of quicker than others . I would definitely come here! read more

I was in the middle of a road trip to visit my family when my car broke down and was towed to this location. They were able to find the issue immediately and fixed it before the day was up. Something that could have cost me $650 was discounted to $370. Francisco was incredibly nice and understanding regarding my situation and I could not recommend this place more! read more

Be careful of these guys as they are not up front on the parts they use. Had brakes done with new rotors, $850. After a week the entire rotor began to rust. Took the car back to talk with them about this. They acknowledged the use of cheap aftermarket parts which will completely rust. Problem is that I was never given the option for which kind of parts to use. Asked for the maanger to call me but they never followed back up and never called When I took the car to the dealer to see about having the rotors replaced they informed me that the same job with OEM rotors would not rust would cost me $825. Learned leason , use the dealer and stay away from these typs of shops. read more

This place is great!!The people here are very frendly and very honest.They are very fast as well.

They have been great at services great my wife's car and my truck! They are straight up and honest. Will continue to use for my routine maintenance work! read more

This shop is great! Professional, quality work, people with values. Trust the good reviews for this shop and bring your vehicle here. You wont regret it. read more

All the guys at this shop are really polite and professional. They are some of the most honest car mechanics I've ever had the pleasure of dealing with. If they say something needs replacing they will take you into the shop and show you the part, explain what it does and why it might be a good idea to fix or replace it. They will honestly answer any questions you have and without asking tell you if something is not very important and could wait or if something really requires attention. They have never let me down and every time I get my car serviced there I feel like I leave knowing something new about my car and that I've been given honest opinions and feel good about my decisions. read more

I really like this Firestone alot. They don't try to get over on you like most place, and I never have to wait too long to get my car service. Staff are very friendly and knowledgeable. read more

I pay attention to customer rankings and comments. So I will drive by other repair shops to go to the best. I actually drive miles to get to this One. I also pick my Firestone Auto Care by its rankings and customer comments! My wife wants to go to the closest.. I go to the best! read more

Adam helped me out today, really nice guy. Spent $200 for 2 new tires. They rotated my tires for free and said I can have them rotated at any firestone. read more

Stopped in within an hour before closing time. Extremely friendly and knowledgeable staff. Was hearing strange noises under hood and they got me taken care of. They were fast, attentive, and explained things in an easy to understand way. Highly recommend these guys!!! read more

Went here to get my engine light checked out. They did a great job to triage the where the issue is and quoted a very reasonable price to fix it. They didn't tried to oversell anything which is what very other repair shop does. Hence I was able to state inspection done next day. Thanks guys. I definitely recommend your facility ! read more

These guys were so kind to a momma that got a flat tire on the way to swim with 3 kids in the car!!! Swapped my wheels for free and got me on the road in 20 minutes!! Thank you!! Highest praise! read more

I knew I needed brakes which is why I called and was given a $180 estimate for lifetime pads but was hustled into a 'total vehicle inspection' as soon as I got there which told me I needed brakes. Okay. $10 for that. Estimate for brake job? $260. I mentioned the estimate, got the 'good, better, best' brake pads rationale, told me how the brake pads were made but not why that might be relevant to cost. (I presume wear on rotors, but that's just lay person logic as it was not explained to that end). I sort of appreciate that, but wish I had that info to research before I came in. And then upsold me tor $28 for use of an air compressor to blow off my rear brakes. By that time, I was over it. $180 became $260 in the end. If I had saved my time and had them done at the dealership, would've cost me $280. I don't feel like I got my money's worth at all and wasted time, Lyft fee, etc. I won't be back again, wouldn't recommend. You can eat a cow once, or you could milk it for years. Loyalty is everything. read more

I went here to get my tires balanced and rotated, and to get my brakes checked out. All was done in 1 hour and I drove away very pleased with the process. Before going, my Fj would shake after getting new tires from one of their competitors. Needless to say, I was going to Firestone for the FIX and not the place where I purchased the tires. Even though I had free balancing/rotation on all 4 tires, I didn't like how the competitors put on the tires. Firestone rotated exactly how I wanted and balanced each tire. While the wheels were off, they even checked out the brakes for me. Good lookin' out fellows! read more