The most efficient service center I have ever been to. They get cars in and out; most efficient…read moreplace. After being told from another place that gets cars in a "Jiffy" that they could not work on my car, this place was able to do the car inspection, have it into the system and out the door before I could even finish a small bottle of water "and was in the 90s that day" This place is the only place I will take my car to, to get my state inspection. They are worth every penny. They are hard working, friendly and efficient.

LADIES: I just paid $163 to get my oil changed. My husband got his oil changed for almost $30 less…read moreat the same place. When I mentioned that the pricing on line was less, the response I got was that they are a franchise and their charges are different than on line. The manager tried to tell me that since my husband's car was Japanese and mine is German, then mine will cost more. $30 more?? I have had this car for 2 years and have gotten numerous oil changes, this is the first time I was charged $163 for a synthetic oil change. My husband and I have always paid the same amount for our oil changes. They charged me for the full service oil change, then for the filter (supposed to be included), then they charged me for the synthetic oil they put in (supposed to be included), then $40 for a "Full Synthetic Upcharge", plus disposal, and removal of the skid plate.

Dropped my car off for an inspection and they stated it would be 30-45 minutes. After waiting 30…read moreminutes, they come out to tell me their inspection station isn't working- and that it wasn't working on Saturday. This transparency would have been helpful to know upfront instead of wasting customers time.

I needed new tires. After being disappointed by the lack of professionalism and good customer…read moreservice from "them Boys", it was a pleasure to take my business to the Just Tires located on Capital. I was greeted with a warm smile and a little humor from Robert, whom I assume was the manager. I told him what I needed, he assisted me in picking out two, and although only one tire was available, he came through on his promise to have other tire there the next day. The truck with my tire was late, but I got my two tires professionally installed and enjoyed the friendly conversation and relaxed atmosphere inside while waiting. Don't get taken advantage of, and don't overpay. Give Just Tires a chance to earn your business like they have mine!! Sales and service matter!! Well done!!

I took my vehicle to Just Tires for a simple vehicle inspection and service and was left very…read moredissatisfied. I came here to Grease Monkey and explained what happened and they took care of my vehicle very quickly. Friendly, fast, helpful. I will recommend this spot to friends in the area.

I came in for a inspection at the Holly Springs location and I told the manager I had a problem…read morewith the hood latch on my Camry. They took the time to take care of that problem for me and the inspection and I was in and out in less than 30 minutes. I have never had a better experience at any Auto Center. I highly recommend Grease Monkey in Holly Springs and the whole staff who work there. Thank You so much for such a pleasant experience. Ralph Iriarte

I Tried to get an inspection for my car (safety only) and the manager lied about a safety…read moreinspection law about the tag lights. (I have my safety inspectors license, so I know what passes and what doesn't.) he said you need 2 tag lights to pass when the law specifically states: "One rear lamp or a separate lamp shall be so constructed and placed that the number plate carried on the rear of such vehicle shall under like conditions be illuminated by a white light as to be read from a distance of 50 feet to the rear of such vehicle." One of my tag lights are brand new and fully functional. These lube techs suck!! He passed me anyways, but be weary of uninformed lube techs trying to get you to buy more than needed. He also said he'd print out the "2 tag lights law" for me to read over ..?

Went to Jiffy Lube to get a state inspection in the middle of a Monday hoping it wouldn't be busy…read more I was right - there was one car in the bay and 6 or so employees. Walked into the office to find nobody there. I waited for fifteen minutes while not one, not two, not three, not four, but FIVE employees congregated in the bay hitting their vapes. There was only one car in the three bays and one man working on it. The rest socialized continuously for fifteen minutes while I waited. Eventually left and went to Precision Auto, where I was immediately greeted and seen. If a business is genuinely busy to the point that it takes a while to greet a customer, fine. If it's understaffed and employees are doing their best, fine. But to stand around, talk, and smoke Juuls while a customer stands waiting is unfathomable to me. Customer service has fallen a long way.

James and the team is very professional and honest about their work. Would recommend.read more

I had a flat tire and took my vehicle to NTB / Mavis. As soon as they saw I had a Tesla they said…read morethey couldn't patch the tires due because it has sound deadening foam in it. I showed them on the Tesla web site it says they can be patched. They told me "per policy" they could only replace all four tires. I left and took it to Discount Tire where they were able to patch the tires due without an issue.

** OVER PRICED SERVICES ** I went for an oil change and…read moreinspection. The service was good however as WE ALL KNOW, Corp push to upsell Slightly cracked/old wiper blades was the reason I couldn't pass the inspection, so I asked to replace them. The Pack of 2 Rainx blades (26" AND 16") is $12.65 on Amazon and replacing them is not that hard! they charged me $80 for the blades and installation! that is OUTRAGEOUS! On top of all, they charge you Shop supplies for $9.99 which should be included in oil change anyway! Well that's it, I will bring my business somewhere else moving forward and will try to be smarter to check/replace my blades myself next time!

I just wanted to say thank You for being so honest with me when I stopped by last week. First of…read moreall I had someone tell me I needed new tires and had better consider it soon and that they (the other business) would give me a good deal. I was worried (because I am in my 70's) that I may have an accident . So I stopped by Jiffy lube 100 Matthews Drive, Holly Springs, NC 27540 just out of curiosity and ask them for a second opinion. (I have never done business with them before) I was greeted by a Very nice young man who said he would help me. I explained my situation and he started checking my tires for me and then another gentleman came out and they both checked my tires and stated that they had alot of life left on them and not to worry. I was so relieved and also impressed that they were so honest and kind. I am thinking I better start taking my business to them . There are still some honest businesses left ! Thank You Jiffy Lube !

TLDR: Great customer service. Reasonable prices and wait times. Indoor waiting area. Convenient…read morelocation in plaza with a cafe and restaurants. Took our vehicle here for state inspection. They don't take appointments for inspections so it is first-come, first serve. Since it was fairly busy, I was told it would take about 45 minutes. They have seating inside, however, I decided to wait at a nearby coffee shop. They took down my number and said they would call when ready for pick-up. After about 20 minutes I received a call informing me that the vehicle would fail inspection since one of the windshield wipers was torn. They offered to replace one, both, or neither (for me to replace myself or at a different location). When asked, he informed me of the price options. The prices were reasonable so I asked to swap them both out for $50. He called back about 5 minutes later to report the vehicle passed inspection with the new wiper blades. I returned, paid inside, and picked up my vehicle. Total came to a little under $90 for the wiper blades and inspection. Overall, excellent quick and quality service with great communication. I recommend this auto shop to others!

DID NOT PROVIDE SERVICE: BUYER BEWARE…read more Took my Audi here and asked for a simple oil change ($150) and to have coolant added in the car. They took down my number and said they would call when the car was ready in about 40 minutes. Two hours later I had to call them because I still had not received a call and they closed in 30 minutes. When I arrived they said they weren't able to add coolant because they didn't have the correct kind in shop but the oil was changed. FOUR days later (13mi) since they supposedly changed the oil, a family friend (who is a mechanic) looked at the oil and said it was BLACK and that there was no way the oil had been recently changed. I spoke with the manager (Chris) and he immediately said "I don't know what you expect me to do?" And that he was 100% certain the oil was changed, even though he admitted the shop had issues in the past with people not providing services!!! I also asked if he could review the cameras just to make sure and he said the cameras don't work (convenient!)

Tried to sell me on brake flush stating that my brakes failed when they drove the car in. I agree…read moreto it anyway because it needed it & they never did it! the fluid was still dark black. they never refunded me for the brake flush & my bank didnt accept the dispute. was forced to go to small claims I originally came to get 4 tires installed that I purchased online & the immigrants who put my tires on put them on backwards with rotation facing the opposite direction. then a few months later one of my tires bubbbled up on me.

I had been here previously when they were out of the Los Angeles Avenue location and boy I will…read moretell you the difference was night and day. I had called the day before and the gentleman that answered the phone was very honest about the wait times. I came here without warning on a Friday morning and there was no wait time at all. Elmer, who was at the front desk greeted me immediately and he knew exactly what to do with my Groupon voucher I had purchased. I have nothing negative to say about my experience there today but I would certainly like to add on to the positive: I truly appreciate the under promise and over deliver when it came to the wait times, he mentioned 90 minutes for the work to be completed but was done in under an hour. My Groupon also only covered 5 quarts maximum and he was kind enough to cover two out of the three additional quarts that I needed. Elmer was friendly and even reset my oil life meter to 100% when they were done and had my vehicle waiting for me right outside the door. I am happy I went back there again today and I highly recommend this place.