1. Downtown Automotive

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Apex, NC

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Downtown Automotive

5.0 (5 reviews)
Closed • Closed

Services - Downtown Automotive

Oil changes

Routine automotive maintenance

Downtown Automotive Photos

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6 years ago

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1 year ago

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Discount Tire

Discount Tire

(145 reviews)

I had such a fantastic experience at Discount Tire in Cary! I have to give a **huge shoutout to…read moreKris**, who was absolutely awesome throughout the entire process. Before choosing my new tires, Kris did a full tire consultation with me and even went out to my car to personally evaluate the tires I currently had. He took the time to ask what I actually wanted out of my tires and then walked me through my options based on those needs. He compared the tires I previously had--which were significantly more expensive and had considerably less mileage on them--with other available options, and explained everything from expected mileage and safety to fuel efficiency. I never felt rushed or like I was being pushed toward the most expensive option. I actually felt like I understood what I was buying and why it was the right choice for me. I had made an appointment online beforehand, and from the consultation to having my new tires installed and getting an alignment, the entire process took **about an hour and 15 minutes**. The efficiency was seriously impressive! I also want to mention something that made this experience especially meaningful to me. As a young woman who doesn't know much about cars, I have a pretty strong aversion to anything mechanic-related. I usually feel awkward and out of place in those environments and honestly tend to dread going. That was NOT the case here. I immediately felt comfortable at Discount Tire in Cary. Everyone I interacted with was welcoming, helpful, and genuinely kind. And again, **special shoutout to Kris**--he was knowledgeable, patient, and made the whole experience feel easy and comfortable. It's rare to leave a tire shop actually feeling good about the experience, but I absolutely did! Thank you to the whole team at Discount Tire in Cary, and especially Kris, for making what I normally consider an intimidating experience such a positive one!

Absolutely fantastic service and pricing (they also price match out the door which is great). Their…read morestaff is knowledgeable, friendly, and efficient while not pushing services upon you. The service quality is top notch along with their certificates for tires; even their tire repair policies are quite good. Would highly recommend and will be returning for future tire needs.

Just Tires

Just Tires

(47 reviews)

I visited the Just Tires location in Apex,(thanks Ms. Downing for your immediate assistance) where…read moreJohn is the manager, after experiencing a very disappointing situation during my previous visit to another Just Tires location in Wake forest ,NC. During that visit, there was confusion and disagreement regarding the work that was supposed to be completed on my vehicle, including concerns about my tire sensor and whether certain services had actually been performed. Unfortunately, I did not feel that the situation was handled professionally, and I left feeling frustrated and unheard. When I visited the Just Tires location in Apex, John, the manager, completely changed my experience. He took the time to review everything, made sure that all the services that were supposed to be completed were actually done, and provided me with records to confirm what had been completed at the Apex location and what had not been done previously. John also took the time to explain other issues that I need to address with my vehicle, which I greatly appreciated. I cannot begin to thank him and his staff enough for their professionalism, dedication, and the level of customer service I had grown accustomed to receiving from Just Tires. John continued to apologize for my previous encounter and genuinely wanted to make sure I was completely satisfied with the services rendered. His willingness to listen, investigate the situation, and make things right truly meant a lot to me. Thank you again, John and the entire Just Tires Apex staff, for your excellent service, professionalism, and for making me feel valued as a customer. You restored my confidence in the customer service I have come to expect from Just Tires. Michele

This place was great! They topped off all my fluids and filled up my tires at no extra cost and…read moretire rotation was included in price. Friendly staff and wait time was a little long but expected.

Downtown Automotive - autorepair - Updated October 2026

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