Took vehicle in to have the battery replaced due to service recommendation from dealer. Had…read morepreviously used Christian brothers, and they did not disappoint as they took care of the installation and the cost was reasonable.

Provided an overall inspection. Took great care of myself and the vehicle. Also, had alternative…read moreoptions to get to and from!

I've been going to Tom since I moved here in 2014. As the current owner, he is always willing to…read moretalk to you about your car, what can wait and what has to be done. I've been told by other shops how I need 10 things done, bring it into Tom and he explains everything and why some things were not needed. He's always looking to help me save my money so that its not wasted on the unnecessary and has been successful in figuring out problems the dealership couldn't figure out. When I've bought a new (used) car, he let me know what fails on it a lot and what to look out for (a couple years later the thing he said would go, did in fact go, and it was great I knew to keep watching it)! His daughter takes a bit of getting used to in the front office, but has improved over the last year, so for those that were turned off for that reason, its improved!

Found this location thru community Facebook. We were new to the area and needed service for our…read moreteens car. We were able to drop off her car and received a call promptly regarding the issue. The next day the car was ready. Quick COVID note- the indoor waiting area is closed, call the number at the door and someone will come out to assist. When I picked up the car, my teen was with me. I was offered a student discount which was unexpected and great! The interaction was great and I have found my new mechanic. Great customer service and transparent with car needs.

UPDATE: Stellar service for a quick oil change and an inspection as always. The problem: bill came…read moreto $182.37. Granted it was synthetic oil - but are you kidding me? $152.37 for an oil change (State Inspection was $30). 10+ year customer. Unlikely will be returning. Sadly. They also informed me they don't accept coupons off their own corporate website. So be aware.

The most efficient service center I have ever been to. They get cars in and out; most efficient…read moreplace. After being told from another place that gets cars in a "Jiffy" that they could not work on my car, this place was able to do the car inspection, have it into the system and out the door before I could even finish a small bottle of water "and was in the 90s that day" This place is the only place I will take my car to, to get my state inspection. They are worth every penny. They are hard working, friendly and efficient.

Great people. Great service. I went in for inspection for the RV and they were very prompt. I've…read morealways used these people for that and would go back again. Thank you.

Because of the final price adjustment, I'm increasing from "3" stars to "4."…read more 1010 did a skilled diagnosis of a Toyota engine computer-based problem. Many shops cannot do this. I appreciated the provision of a nice loaner car, with no hassle getting it. I booked my appointment the day before and drove in early next morning, cautiously, with an engine overheat warning "pull over in safe place" flashing on my dash. They knew this. I arrived opening time 8am. No one contacted me the entire day(!) with a diagnosis/ cost estimate or update of any kind; I was not aware my car would be kept overnight. At 4:50pm, ten minutes before close, I telephoned and was told $2,400(!), it might take 3 days/ 2 nights in the shop. I asked for a detailed estimate and for the second time, gave my email. Still, an estimate was not sent.... That cost estimate was high compared to other mechanics. Standard customer service for an early morning "drop-off" (advance appt.): contact customer by 3pm that day, explain repair, provide a cost estimate for approval. Start work right away, priority to finish if a second day. That did not happen. Nobody seemed to care if it did. For a $200 repair, no big deal- but for $2,000/ 3 days in the shop, IT MATTERS. PRO A loaner car while being repaired repaired with OEM car parts skilled diagnosis of Toyota 24month/ 24,000 mile parts warranty CON left me hanging on diagnosis, repair cost no written description/estimate provided high price compared to competition (corrected at the end) no apology for dropping the ball on service In the end, the actual charge was $1,821.97 which was in line with local estimates, considering the use of OEM parts. I appreciated that adjustment. And it appears they did quality work. Time will tell. Will I go back? Probably not. Lacked valuing me as a high-dollar customer; too much time and drama.

Have been getting my vehicle oil changes and state inspection at this location for many years…read more The staff have always been professional and easy to deal with. Somehow I go at a good time because I bring a book to read and it is very rare I get any reading done of more than a chapter. For me this location is very convenient which is a nice plus. They offer coupons that help with costs. They make it easy to do proper maintence of my vehicle and I greatly appreciate that.

Know the law and what is required to pass inspection before you get a State Inspection done here…read more I took my vehicle in for a NC State Inspection. A technician removed the rear wiper, brought it to me in the waiting area, and told me the inspection failed because of a tear in the rear wiper blade and wanted to sell me a new wiper. When I told him that NC inspection does not include the rear wipers, he insisted that it did. He didn't back down until I asked him to show me the requirement in the law, which he couldn't do. NC Statute specifies only that all "windshield" wipers that clear the windshield in front of the driver must be in working order. No other window locations or wipers are addressed. This was clearly a case of trying to sell an overpriced rear wiper and justifying it by lying about the inspection requirements. Also, the technician had no business removing any part of my vehicle that I had not asked him to. In the end, my vehicle passed inspection. I added 1 star to my rating because the technician who greeted me and brought the car out when it was done was very friendly and polite.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

My experience at honest automotive was smooth and hassle free. I originally came in for an oil…read morechange and to get my tires checked out and was quoted $105 which I felt was a fair price. I ended up needing more work done and while it was expensive as cars are it didn't cost an arm and a leg. Gia the manager was also just pleasant to talk to and very communicative overall. She even offered to let me come around the desk to type in my credit card number for privacy which I felt was a thoughtful gesture. Overall my experience was great and my car feels better! Thanks honest automotive!

** OVER PRICED SERVICES ** I went for an oil change and…read moreinspection. The service was good however as WE ALL KNOW, Corp push to upsell Slightly cracked/old wiper blades was the reason I couldn't pass the inspection, so I asked to replace them. The Pack of 2 Rainx blades (26" AND 16") is $12.65 on Amazon and replacing them is not that hard! they charged me $80 for the blades and installation! that is OUTRAGEOUS! On top of all, they charge you Shop supplies for $9.99 which should be included in oil change anyway! Well that's it, I will bring my business somewhere else moving forward and will try to be smarter to check/replace my blades myself next time!

I just wanted to say thank You for being so honest with me when I stopped by last week. First of…read moreall I had someone tell me I needed new tires and had better consider it soon and that they (the other business) would give me a good deal. I was worried (because I am in my 70's) that I may have an accident . So I stopped by Jiffy lube 100 Matthews Drive, Holly Springs, NC 27540 just out of curiosity and ask them for a second opinion. (I have never done business with them before) I was greeted by a Very nice young man who said he would help me. I explained my situation and he started checking my tires for me and then another gentleman came out and they both checked my tires and stated that they had alot of life left on them and not to worry. I was so relieved and also impressed that they were so honest and kind. I am thinking I better start taking my business to them . There are still some honest businesses left ! Thank You Jiffy Lube !

Every time we go they are fantastic! Our 2013 Mercedes runs and drives like new! They are such nice…read morepeople to work with too!

I was so upset with this place that I decided to write my first ever Yelp review. I took my car to…read morethis place for headlight issue and they quoted me $2500 for headlight assembly and I declined and just payed the $164 diagnostic fee. 3 hrs after I picked up the car, my check engine light and traction control sign came on so I took it back next morning. The service adviser said, had a engine misfire, why did they forget to put that on the inspection list? The mechanic said they didn't even put that on the courtesy inspection because all of the focus was on the headlight. So who's telling the truth here? I just said the timing is fishy and left because they had a look on their face not knowing why I would be upset. To sum it up, I didn't have check engine light. 3 hrs later after I picked up my car from this place, check engine light came on. It could be coincidence but extremely suspicious. Only thing they put on the urgent list was tire tread, nothing about engine misfire. I chose this place due to good reviews but it was a mistake as I'm just going to take my car to dealership.

Went to get my NC state inspection and I never have issue before but they decided to find a thing…read morefor me to fail and charged us on the spot to fixed or we fail completely. It funny because we were warned by our friend as waiting that they always find something wrong as that's how they make their money. Would avoid at all cost unless you like spending extra money for the heck of it. Also the inspection took 3 plus hours until it was ready.

Terrible experience, straight up scammers and would do it to your face! Thoroughly disappointed in…read morethis company and this location, I even had a peer who told me not to go, but I decided to go anyways I'm and I wish I listen to them. All I needed to do was get my NC State inspection, I always take really well care of my car, and I even do an extra check to make sure that all of my general things are in working order before I go. I went in, took them almost 3 hours just to see my car, and then they said that they would fail because of something I had never heard of before. I don't have the time to go bounce around to different locations just to get my ENC state inspection, they charged me a ridiculous amount just to get a very small thing fixed, but I find it hard to believe that it was ever broken in the first place. Plus, when you look at what they said, it doesn't even align with what that final report says that's required for NC State inspection report. I didn't believe my friend when I should have, they scammed him and they scammed me, do not recommend going to them.

This review is a way overdue. I had many difficulties with my Acura MDX in terms of sensors and…read morewarning lights. The dealership wanted to do endless expensive diagnostic tests. They claimed they could narrow it down to 4 possibilities and if they worked on each scenario, the problem should resolve when the right problem was corrected. They wanted thousands for it. I took my car to Tom's Garage and they were professional, courteous, and reassuring, but they made no promises. After doing some testing they called me and said it could be fixed for hundreds (not thousands). They corrected each issue and I have not had a problem with any of those issues for the past four years. THANK YOU!

Worked on my wife's Pilot at a better price than the Honda dealership. Will be back again for other…read moreservices.