One of the challenges one faces when relocating somewhere new is building a new network of service providers you can trust. Finding an honest, trustworthy, quality mechanic is one of them. After doing some extensive research on local mechanics around Apex/Cary, I decided to try Premier One after reading some positive reviews on Brian and his shop. And I'm glad I did! Have been going back for all my automotive work ever since. I've needed a few things done on my cars over the last year, and Premier One has done a fine job each time. Brian, the owner, and Chase, the manager are both honest, down-to-earth, professional, and dedicated to providing the best for their customers. This was apparent when I first dealt with them. They won't feed you a bunch of BS and recommend a ton of unnecessary stuff that "needs" to be done, using scare tactics that so many other garages use. In one case, I had a special situation with my suspension, and Brian worked with me to get the job done. As far as cost, their prices are competitive. Quality of work and customer service go a looong way when you're spending hundreds, if not thousands, of dollars on your car. I definitely recommend giving Brian and Chase a try. read more

I've been going to Premier One Automotive for my two VW's for years. I can't recommend the shop enough. From the front office to the techs in the garage, they are polite, thorough and fair. Brian, the owner and his shop are top notch. Finding a mechanic you trust can be challenging - definitely recommend Premier One Automotive. read more

Great honest repair shop with high quality repairs. We have found our car repair choice after years of searching!

I have 2 experiences with this shop: 1. I took my car in after I heard some terrible noise coming from the front end when accelerating. After keeping my car for a couple days they said they could not work on it because it had modifications. They did however start taking random guesses at what the issue was, claiming it might be a clutch issue. I took it to another shop who found the issue in less than an hour. THE AXEL WAS FALLING OUT. And this shop missed it somehow. I doubt they even looked under the car because it was very obvious. See pic. 2. Took it in for an oil change because it's close to my work and I figured they couldn't mess that up. They exceed my expectations in the worst way. Got it back after paying $95 and the oil was overfilled. Guy tried to tell me it was no problem and that they followed the manual. Whether or not they followed the manual, the dip stick doesn't lie. It was overfilled. I ended up taking it home and fixing it myself. They won't be touching my car again. I would recommend going elsewhere. read more

Premier One Automotive - Auto Repair Near Me - Apex, North Carolina

Replaced lower control arms on my 2013 Range Rover Sport. Very satisfied with the work completed. Delivered on time, good communication with me and the price was reasonable for the work. Will be a return customer. read more

Update: I realized that their pricing is actually one of the best in the RDU area and the quality and honesty is unmatched. Highly recommend! read more

I've been taking my BMW to Premier 1 for almost 3 years now. I'm completely satisfied with the services that they have provided and I will continue to take my car there. Keep up the good work Brian, Antonio. read more

Got an oil change for my Audi, was very reasonable compared to other places in the area. Will be coming here again! Finished in the time they said they would. read more

Professional and knowledgable. Stand behind their work! Reasonable prices.

Great job! Called and told them the problem. Diagnosed, repaired, returned w/o jacking the price on me. 3rd time going here and have always had a good experience. Will continue to return. read more

I can't say enough about Brian and his team at Premier 1 Automotive. They are honest, very knowledgable. I have had work done in my wife's Audi q7 3 times and all surpassed my expectations. Brian is very meticulous about his work and his shop. The shop is very clean and professional. Do yourself a favour and save time and money and just bring your car to Premier 1. I guarantee you will not be disappointed!!! read more

New business owner and very friendly. Works mainly on foreign made autos but will work on American made as well. Knowledgeable.

Honest estimates. Quick service. High degree of professionalism. What else is there to say. They are great!

Hands down THE BEST place in town to get your car fixed! The owner is not only intelligent at what he does but also caring for your car! Staff is also awesome and they take care of your car like it's their own! I wouldn't go anywhere else! read more

Excellent service and wonderful customer service. My dash light came on for my VW Jetta airbag system which meant it was disabled and an obvious safety concern. I checked with a dealer first and they couldn't look at me car for over a week. Matt was able to squeeze me in and they got the work done just as they said that would. Aaron was very courteous and shuttled me to and from home. And the work was a fair price. If I have any more issues, Premier One will be my first call. Thanks guys! read more

I have been taking my Toyota to Premier One Automotive in Apex, NC for a couple of years. I have been impressed with the workmanship and timely turnaround I have received. I know I can trust that my car is in good hands and that I am getting a lot of value for the money. I highly recommend taking your car to Premier One Automotive to get the best care and maintnence for your car in a low stress environment. read more

I just want to say that I had a good experience two years ago at premier one automotive when Brian (the owner) was still working on the mechanics floor a lot. He did my transmission service on my 2011 E90 sedan. Everything went great then and I enjoyed his customer service. His attention to detail was apparent and I appreciate that. That being said my opinions have changed about premier one after I handle an insurance claim using them in Feb 2018. The owner doesn't really work on the floor at all anymore and there are a few new mechanics at the shop. My car had a bent front rim, a bad wheel bearing on the same wheel, and I needed a new steering rack because it was leaking internally because of the bad wheel bearing being driven on too long. The front desk person at premier one is named Matt. And I regret to say that whenever I wanted to know how my car was doing I had to call them to find out. Even when new information was know I had to do the following up to hurry the job along. They sub out all their tire and alignment work and that added a lot of time to the job. It took me a month to get my car back. I think thats unreasonable. When I got it back there was a bulge in the sidewall of a front tire that was not safe to drive on. But yet they told me my car was done and ready and I drove from Chapel hill to Apex to get it. After having it back a few weeks I can honestly say something is still wrong with that rim. It vibrates in the front. There are also lift marks on the bottom of my doors and the edges of my doors. (Not happy about that). But the logistics of how it happened makes sense if they sub out their tire work and it went somewhere else. That's a lot of times of putting it on and off a lift. And many different hands to be touching the car. They lost two of my hub caps as well, and it took me calling once a week for a month before they ordered them. I have a friend in parts at BMW and he told me they ordered it the last time I called (4th time). It was a cumbersome experience to communicate with them and my insurance company. And because they aren't and approved shop of USAA, USAA won't stand behind their work. If I want something done about that rim I have to take it back, get them to agree something is still wrong and then include insurance in the revised estimate and get that $375 approved. After paying my $1000 deductable and a total of $2300, having to do so much run around for $375 of stuff seems stupid. Then wait weeks I'm sure to get my car back. All time and effort when it seems easier to just buy a $350 rim and be done with it. I only have a 328i and I take good care of it, but if I had a porsche, a ferrari, or an M3 with nice paint I damn sure wouldn't go here. read more

I bought a 20 year old BMW for my daughter and wanted to make sure it was safe. Premier One got it riding and performing like a brand new car. They looked it over completely told me what I needed to fix and what I should fix. They also did it in a way that I could maximize the value of combining repairs so that it would reduce labor. They also covered some possibly related items under warranty of the other repairs. They called a few weeks later to check up on it. I can't say enough good things about their customer service and how they took care of my daughters car. read more

Honest, friendly, and wonderfully priced, Premier One Automotive is definitely my favorite place to take my Subaru. Although I am not from North Carolina, I have family in NC who uses and recommended Premier One Automotive when I was visiting and had car problems. I have now been there two times with car issues, and both problems were fully explained to me, and fixed in a very timely manner. You can tell they care about their customers, and work hard to provide the best service. read more

don't waste your money or time ,my truck had a rear main seal leak told it was 900 dollars two days later still had oil leak took it back later and told it was my valve gasket covers not there work so I fixed those my self which gave me a vacuum leak ,still had oil leaking was told sorry not us its this plate on the back of header fixed that myself guess what still had oil leak ,showed a friend who's better with cars then me said it was most likely the seal ,on top of it all they forgot to put bolt back in transmission housing and acted like it would be a big deal to put back in ,well wtf it was there when I came here you forgot to put it back now they act like it was a big deal to put it back ,this place sucked straight up I've since bought another car and tell everyone to stay away . read more