I've been taking both my car and my wife's car to Christian Brothers for over a year now, and I…read moregenuinely can't say enough good things about them. From the moment they answer the phone with "How can I serve you?", you can tell customer service is at the heart of what they do. Steve is usually the person I work with, and he has always been fantastic to deal with. The team is incredibly transparent throughout the entire process and takes the time to show videos and pictures of anything they recommend for your vehicle. What I appreciate most is that they never use pressure or scare tactics to push unnecessary repairs. They're honest, straightforward, and truly treat you like family instead of just another customer walking through the door. It's hard to find an auto shop you can fully trust these days, but Christian Brothers has absolutely earned ours.

My wife's car broke down in Raleigh. I called multiple places and these guys were the only ones…read morewilling to help. Needless to say, they got my family back on the road in less than 24 hours. I will recommend these people every chance I get.

I've been going to Tom since I moved here in 2014. As the current owner, he is always willing to…read moretalk to you about your car, what can wait and what has to be done. I've been told by other shops how I need 10 things done, bring it into Tom and he explains everything and why some things were not needed. He's always looking to help me save my money so that its not wasted on the unnecessary and has been successful in figuring out problems the dealership couldn't figure out. When I've bought a new (used) car, he let me know what fails on it a lot and what to look out for (a couple years later the thing he said would go, did in fact go, and it was great I knew to keep watching it)! His daughter takes a bit of getting used to in the front office, but has improved over the last year, so for those that were turned off for that reason, its improved!

Found this location thru community Facebook. We were new to the area and needed service for our…read moreteens car. We were able to drop off her car and received a call promptly regarding the issue. The next day the car was ready. Quick COVID note- the indoor waiting area is closed, call the number at the door and someone will come out to assist. When I picked up the car, my teen was with me. I was offered a student discount which was unexpected and great! The interaction was great and I have found my new mechanic. Great customer service and transparent with car needs.

The most efficient service center I have ever been to. They get cars in and out; most efficient…read moreplace. After being told from another place that gets cars in a "Jiffy" that they could not work on my car, this place was able to do the car inspection, have it into the system and out the door before I could even finish a small bottle of water "and was in the 90s that day" This place is the only place I will take my car to, to get my state inspection. They are worth every penny. They are hard working, friendly and efficient.

LADIES: I just paid $163 to get my oil changed. My husband got his oil changed for almost $30 less…read moreat the same place. When I mentioned that the pricing on line was less, the response I got was that they are a franchise and their charges are different than on line. The manager tried to tell me that since my husband's car was Japanese and mine is German, then mine will cost more. $30 more?? I have had this car for 2 years and have gotten numerous oil changes, this is the first time I was charged $163 for a synthetic oil change. My husband and I have always paid the same amount for our oil changes. They charged me for the full service oil change, then for the filter (supposed to be included), then they charged me for the synthetic oil they put in (supposed to be included), then $40 for a "Full Synthetic Upcharge", plus disposal, and removal of the skid plate.

I have been going here now for two or three years since it was named "Fast Lube Plus." I appreciate…read morethe speed of service, and everyone has been very kind so far. I believe I haven't been tricked into anything or paid more for any standard service. I feel it's fairly priced for the time and labor. Also, I call ahead to see how long I have to wait, and they're always accommodating.

Carlton, the manager, and Sunny were excellent in providing quality service. I found them to be…read moreefficient and able to communicate effectively. For me, communication was key as was the level of expertise their business provided. I intend to make their business my go to for routine maintenance of my Honda Civic. I live in Cary. Even so, the Apex location is within my driving radius. Additionally, they provided the cost-effectiveness I'm looking for in this area of the Research Triangle Park.

Because of the final price adjustment, I'm increasing from "3" stars to "4."…read more 1010 did a skilled diagnosis of a Toyota engine computer-based problem. Many shops cannot do this. I appreciated the provision of a nice loaner car, with no hassle getting it. I booked my appointment the day before and drove in early next morning, cautiously, with an engine overheat warning "pull over in safe place" flashing on my dash. They knew this. I arrived opening time 8am. No one contacted me the entire day(!) with a diagnosis/ cost estimate or update of any kind; I was not aware my car would be kept overnight. At 4:50pm, ten minutes before close, I telephoned and was told $2,400(!), it might take 3 days/ 2 nights in the shop. I asked for a detailed estimate and for the second time, gave my email. Still, an estimate was not sent.... That cost estimate was high compared to other mechanics. Standard customer service for an early morning "drop-off" (advance appt.): contact customer by 3pm that day, explain repair, provide a cost estimate for approval. Start work right away, priority to finish if a second day. That did not happen. Nobody seemed to care if it did. For a $200 repair, no big deal- but for $2,000/ 3 days in the shop, IT MATTERS. PRO A loaner car while being repaired repaired with OEM car parts skilled diagnosis of Toyota 24month/ 24,000 mile parts warranty CON left me hanging on diagnosis, repair cost no written description/estimate provided high price compared to competition (corrected at the end) no apology for dropping the ball on service In the end, the actual charge was $1,821.97 which was in line with local estimates, considering the use of OEM parts. I appreciated that adjustment. And it appears they did quality work. Time will tell. Will I go back? Probably not. Lacked valuing me as a high-dollar customer; too much time and drama.

I had a great experience with these guys! Edie and Matt were very helpful and answered all of my…read morequestions. I bought new tires and had my alignment serviced. They were very reasonably priced, and the loaner was a huge plus for me! I look forward to working with them again!

This is hands down the best place to trust your car maintenance to!…read moreI have nothing but positive amazing comments about this Fast Lube team! Tommy and his team ALWAYS go above and beyond. As a single mom, having someone whom you can trust with one of the things you rely on daily is such a blessing! I had stop taking my car to the dealer when every time my car was in for normal maintenance (like an oil change tire rotation) it would take hours and then cost an arm and a leg. The team here are always gracious act like they care greet me by name. I've shared my "mechanic secret" with friends, family and coworkers. I can and will continue to tell people this is THE Place to trust for ALL your car needs! Thank you over again and again Kelli

Extremely frustrating experience -- I would not recommend this location…read more I initially showed up for a state inspection and was told it would be about a 45-minute wait. That was fine, I was willing to wait. What I found ridiculous, however, was being told they don't allow drop-offs, despite the fact that I work within walking distance of the shop. Another thing that really bothered me was the inspector giving "constructive criticism", if you can call it that, to another younger coworker while in front of clients. That is just not professional. Next, when they finally got to my car for inspection, apparently while pulling my car forward, the brakes made a light squeaking noise. I was then pulled aside and told that this was an automatic inspection failure as it meant they were low. The inspector then tried to upsell me on brakes and when I questioned if they were actually low or if it was dirt, the inspector informed me that she was not obligated to actually inspect the brakes underneath the car to determine whether they were worn, low, or simply making noise from dirt/debris on the rotor. After waiting around 30 minutes, I was essentially being told I needed brakes based on the fact that they squeaked once. I drove the car around the lot afterward and couldn't get them to squeak again. At that point, it felt less like a legitimate inspection and more like an attempt to sell me a brake job. I wasn't willing to pay for something based on that kind of diagnosis, so I left. There was also a separate issue involving my wife. She called ahead and was told that they could take her in and the inspector would be there, she said 30 minutes but arrived roughly 15 minutes later, only to be told that "the inspector had already left". So apparently the information given over the phone isn't particularly reliable either. Overall, this was a frustrating and unprofessional experience from start to finish. Between the inconsistent communication, the treatment of customers, and the way the inspection was handled, I wouldn't trust this location with my vehicle. Save yourself the headache and go somewhere else

I'm late posting this review, but I want to reiterate all the previous reviews' compliments. From…read morescheduling to picking up my car, the process was easy and transparent. I brought it in for an issue I thought was the culprit and was instead shown a different cause of my problem. What I love is the digital inspection and the transparent pricing. This shop has earned my future business.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

** OVER PRICED SERVICES ** I went for an oil change and…read moreinspection. The service was good however as WE ALL KNOW, Corp push to upsell Slightly cracked/old wiper blades was the reason I couldn't pass the inspection, so I asked to replace them. The Pack of 2 Rainx blades (26" AND 16") is $12.65 on Amazon and replacing them is not that hard! they charged me $80 for the blades and installation! that is OUTRAGEOUS! On top of all, they charge you Shop supplies for $9.99 which should be included in oil change anyway! Well that's it, I will bring my business somewhere else moving forward and will try to be smarter to check/replace my blades myself next time!

I just wanted to say thank You for being so honest with me when I stopped by last week. First of…read moreall I had someone tell me I needed new tires and had better consider it soon and that they (the other business) would give me a good deal. I was worried (because I am in my 70's) that I may have an accident . So I stopped by Jiffy lube 100 Matthews Drive, Holly Springs, NC 27540 just out of curiosity and ask them for a second opinion. (I have never done business with them before) I was greeted by a Very nice young man who said he would help me. I explained my situation and he started checking my tires for me and then another gentleman came out and they both checked my tires and stated that they had alot of life left on them and not to worry. I was so relieved and also impressed that they were so honest and kind. I am thinking I better start taking my business to them . There are still some honest businesses left ! Thank You Jiffy Lube !

Every time we go they are fantastic! Our 2013 Mercedes runs and drives like new! They are such nice…read morepeople to work with too!

I was so upset with this place that I decided to write my first ever Yelp review. I took my car to…read morethis place for headlight issue and they quoted me $2500 for headlight assembly and I declined and just payed the $164 diagnostic fee. 3 hrs after I picked up the car, my check engine light and traction control sign came on so I took it back next morning. The service adviser said, had a engine misfire, why did they forget to put that on the inspection list? The mechanic said they didn't even put that on the courtesy inspection because all of the focus was on the headlight. So who's telling the truth here? I just said the timing is fishy and left because they had a look on their face not knowing why I would be upset. To sum it up, I didn't have check engine light. 3 hrs later after I picked up my car from this place, check engine light came on. It could be coincidence but extremely suspicious. Only thing they put on the urgent list was tire tread, nothing about engine misfire. I chose this place due to good reviews but it was a mistake as I'm just going to take my car to dealership.

Went to get my NC state inspection and I never have issue before but they decided to find a thing…read morefor me to fail and charged us on the spot to fixed or we fail completely. It funny because we were warned by our friend as waiting that they always find something wrong as that's how they make their money. Would avoid at all cost unless you like spending extra money for the heck of it. Also the inspection took 3 plus hours until it was ready.

Went there and drove up to one of the car bays. I sat in my car for a few minutes where at least 3…read moreof the service technicians made eye contact with me, then I got out of my car clearly in a boot due to an injury and walked up to the service area where they continued to deliberately ignore me while I was trying to get their attention. I couldn't have been more than a few feet from 2 service technicians who clearly saw and heard me.