Brought my SLK280 in as it was just stalling out when sitting at a stop sign or redlight. It would…read morealso shut down and restart within one second while driving. Dropped my car off after speaking with Reg at the front desk who made me feel like family. Tim called a couple of hours later asking if I could leave the car for the weekend and I let him know I needed it for work the next day but could make arraignments if necessary. They diagnosed the possible problem as the crankshaft sensor, called me with the estimated cost to replace it and had it ready that afternoon. Can't say enough about how comfortable they made me feel and the smiles it put back on my face while driving the last three days. We own three cars, the Benz and two BMW's and now have a new shop.

Had to get a State Inspection, and D&E were friendly, careful and helpful. It was clear that their…read morecustomers were all long-term and all that came in while I was there were known by name. This doesn't happen if they've not been careful and fair about their service and pricing. Enjoyed my visit there , and if I had a Mercedes I'd go there for sure.

Great shop - locally owned so the service you get is personal. I was in a spot when my little Acura…read more"died" in my garage and had to get it towed and looked at asap. I know zero about cars and the owner walked me through a variety of "could be's" on the phone and then when my car was towed to his shop he determined it was just a battery. He could have really taken advantage of me and done a lot of extra work that was not needed but he did not. Highly recommend these guys.

We have been taking our vehicles here for several years now and he always fixes what needs to be…read moredone without charging an arm and a leg. Doesn't sell us parts or services we don't need. He has always worked with us to get our vehicles back on the road quickly. We have recommended him to friends because of his trustworthiness.

Satisfied with my service appointments here. I can't speak to the buying experience because I…read morepurchased my BMW from another business. I always select early morning appointments so I can find a great spot to work while I wait. (If weather is pleasant, it's a leisurely walk to Streets at Southpoint shopping mall). Complimentary coffee/tea is a nice touch too. Grateful for complimentary rides home when I am unable to wait. Service associates keep you very well informed about the status of your vehicle. And love the 360 degree inspection video. Keep providing great service please!! :-)

This is where I fell in love with my car! The people who work here are wonderful and extremely…read morehelpful and providing information about vehicle, but also servicing. Met Frank today over by the service desk and he helped me coordinate an appointment to diagnose a problem with my car. He was really kind and very personable. I'd recommend this location to anyone because you can tell they know a lot about the BMW brand and not just a sales person that has been recently hired to sell a product.

I have been taking my Mercedes to CW Performance since 2018 and always receive excellent service…read more An extremely honest and professional business. The front desk technicians are knowledgeable and professional. Excellent customer service and support. Kudos to the mechanics, technicians, management and owner... Well done!

. Unfortunately I looked at the reviews and believed that I could trust this shop to be transparent…read morewith pricing. A couple red flags I should have noticed from the start was how they refused to quote me for the job. I got several quotes around RTP to bench mark the replacement of the transfer case chain and this was the only shop that wouldn't provide me a quote unless I dropped off my SUV and it would be a 160 diagnostic fee. I physically went into the shop to speak with David the service advisor and he mentioned how they were experts in MB, we discussed the common issue with the stretching of the borgwarner transfer case chain and it gave me confidence that these guys knew what they were doing. He also told me that they would not be the cheapest shop, but they will price accordingly. Prior to coming into the shop I asked David to provide me with a clear answer on the break down of parts and labor associated with the repair. They were not able to do that and kept beating around the bush giving very arbitrary numbers. The parts itself is 100 bucks and a liquid gasket is 10 bucks, so labor ended up being 1700! David was not able to give me the break down and at one point to me the gasket was priced at 50-100 dollar range. In the end it wasn't worth my time to argue with these guys as they continue to give me the sales pitch of "we sell a solution and do not provide a break down of labor cost" I can clearly see why they use that line because based on my calculations their labor rates are 300-400 per hour. When I picked up my SUV I got the invoice and asked for a break down of the repairs. Adam came out and discussed with me how they don't break down the cost and how they provide a solution. He asked if they came in at a lower price would I be so concerned about the transparency and pricing break down. I, of course, would not be as concerned about the breakdown because the math would have worked out. Even if you were priced at a 30% premium to other independent shops that would be reasonable, but in the end their pricing was as much as MB dealership prices which break down their parts and labor cost. Even McLaren breaks down their parts and labor cost, so I am not sure why it was such a big deal. In the end the pricing was reduced from 1793 plus tax for the repair to 1700. Lesson learned for me to not blindly trust any shop if they are not willing to quote for a specific repair.

My car broke down and was towed to Cary Car Care after being recommended by GEICO. I was initially…read moretold the diagnostic fee would be $130, but ended up being charged $176. Later that evening, they called with a repair estimate of $2,156 to replace the radiator fan, thermostat, and tires, plus $309 just to refill the antifreeze. When I called to ask about alternatives, they only reduced the price by $20. That felt excessive, so I decided to get a second opinion. I ended up going to NC Complete Auto Care, where the radiator fan was replaced for $881. They didn't charge for refilling the antifreeze and said the thermostat wasn't an issue and did not need to be replaced. They also let me know I could safely wait on the tires for a couple more months. I appreciated the transparency and will be taking my business there from now on. I can't recommend Cary Car Care based on my experience.

Terrible service! I…read moreaccidentally made my appointment for Wednesday 10/30/24 instead of Wednesday 10/23/24 but brought my car in Tuesday afternoon 10/22/24 and got checked in. No call or text Wednesday 10/23/24 so I called at the end of the day and was told they hadn't started working on the car yet but I was in the queue for the work to be done in the morning. I called today Thursday 10/24/24 and they still hadn't touched the car! And that's when the mechanic told me the appt. was for the 30th. I realize it was my mistake on the scheduling but why didn't the check in lady tell me I had the day wrong? And why didn't someone notice yesterday when the car was sitting there all day? And why did they say the car was in queue to be worked on in the morning? I'm on my way out of town for a family emergency and this messed me up so badly. I've been calling all over to see if I could get a rush job on the work. Really terrible service and I will never go back here or recommend them. Update: I appreciate the businesses response but there was another aspect of this situation that bothered me. When I realize the date mistake I asked the guy who answered the phone if they could squeeze me in. He said: if someone who has an appointment doesn't show up or cancels we can get you in. But I can't make any guarantees. I kind of expected that he'd try to see if he could accommodate me but he just said sorry...can't do anything. And I would feel differently if he had at least shown some empathy.

Was charged $361 for labor charges on a job that took 14 minutes. After googling issue feels like…read morethey just cleaned the part (which Google said was common). Didn't provide old part that was claimed to be replaced. Just seemed like they didn't have much business so out of desperation took advantage. Went there on a referral from my mechanic & reviews were good. However, an almost $600 for a 14 minute job for a part that was $74... I wouldn't recommend

Took my Mercedes to them for a/c work picked it up and a/c wasn't cold left car overnight to fix it…read morecorrectly got car back the next day started smelling something burning inside come to find out they changed all my fuses on the driverside which burnt out my Sam unit and tried to say they didnt because I questioned the owner about why it wasn't fixed right the first time I am a person of color.

The guy on the phone was super rude, very short and exasperated on simple queries about the car…read more Then took forever to get the parts. When it came to price, we negotiated a certain price to complete the service. But when I reached there to pick up the car, he "asked" (exhorted) higher price than what we negotiated for. Then didn't allow us to take the car until we paid the higher price. Never going back there and don't recommend to anyone.

Excellent and fast service, friendly people. I use their services for many years and I am never…read moredisappointed

One of the challenges one faces when relocating somewhere new is building a new network of service…read moreproviders you can trust. Finding an honest, trustworthy, quality mechanic is one of them. After doing some extensive research on local mechanics around Apex/Cary, I decided to try Premier One after reading some positive reviews on Brian and his shop. And I'm glad I did! Have been going back for all my automotive work ever since. I've needed a few things done on my cars over the last year, and Premier One has done a fine job each time. Brian, the owner, and Chase, the manager are both honest, down-to-earth, professional, and dedicated to providing the best for their customers. This was apparent when I first dealt with them. They won't feed you a bunch of BS and recommend a ton of unnecessary stuff that "needs" to be done, using scare tactics that so many other garages use. In one case, I had a special situation with my suspension, and Brian worked with me to get the job done. As far as cost, their prices are competitive. Quality of work and customer service go a looong way when you're spending hundreds, if not thousands, of dollars on your car. I definitely recommend giving Brian and Chase a try.

I've been going to Premier One Automotive for my two VW's for years. I can't recommend the shop…read moreenough. From the front office to the techs in the garage, they are polite, thorough and fair. Brian, the owner and his shop are top notch. Finding a mechanic you trust can be challenging - definitely recommend Premier One Automotive.