Great bunch of guys! They work on both my vehicles. They are honest and straightforward. Never try to upsell me and always answer my questions. read more

What can you say about a gas station? The gas made my car go so I can go go around town. They do have a certified BMW Tech on staff for repairs. Coupled with a repair shop and connivance store, it has it all. I did not go inside, I just used my CC and away I went. read more

Eastgate Shell - Auto Repair Near Me - Raleigh, North Carolina

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Went in to inquire about mechanical service and was saying what it had been doing and what I had Repaired.. BILL the owner said "that I was sleeping with to many of my mechanics.. " And also made a jacking off sign with his hands while he was talking trash about the people who had made some hypothesis about what the problem may be He was so uncustomer Service friendly and highly inappropriate and pretentious .. Who talks like this .. then said drop ot off all day and them he could tell me more .. but couldn't give no kind of idea what he would check with any clarity just wanted to talk inappropriately instead read more

Great place to take your BMW for an oil change!!! A full service center with gas like back in the days but they have the modern technology to take care of foreign cars such as BMW and Mercedes. read more

Well overdue review. Found a recipe from 2016 when we first moved to Raleigh. I took my BMW there for evaluation and performance software. Was charged 1,090.84. Nothing was visible wrong with my car. Nothing was done! Recipe says labor and parts ‍ the only part replacement was the windshield wipers, but blow off during our trip to upstate NY visiting my in laws. In 2018 I took my car to the BMW dealership on Capitol Blvd paid 54.96 I also showed the mechanic the 7 page Autologic Diagnostic and he mentioned bluntly I paid for nothing but windshield wipers. Total rip off!! read more

I have been going here for 10 years and I just have to say that they always put the customer's safety and interests over what they make. They taken care of my cars so well that I've only had to get one major repair and that's between 4 cars cars over 120k miles in them. I only buy used cars that they approved after a pre-purchase inspection which is why I know the cars aren't problems going into the purchase. The staff are always respectful and down to earth. If you choose to wait in the waiting area you may even find them entertaining to talk to. I highly recommend them to everyone. read more

Do NOT bring your car here, I'm begging you. They charge $135 an HOUR for labor, which is absolutely ridiculous. I would give them negative stars if I could. They are unfriendly and will rip you off at every turn. They tried to charge me $300 for a part that was $100. Then charged me $600 to bolt in a seat track, which should've taken less than an hour to do. These people will take advantage of you, I'm telling you to please go somewhere else. A franchise dealership is cheaper than this place (I am not kidding). Their prices are so high it's laughable. Do yourself a favor, never come to this joke of a "mechanic" shop. read more

This Shell service station seems pretty above-par, so I feel comfy rating them a 4 star. Their prices are reasonable (mid-range, not low on the Raleigh meter) but I do have a friend who used them for tune-up servicing and found them reasonably priced, with none of the "you're a female so I'll try to dicker with you" nonsense of other service stations. Not sure if they provide inspection services but if not, they should look into it! My car is due for inspection this month! ;) read more

These guys are the best!!!! Full service gas station that rolls the big boys! Can not say enough! Thank you guys for the great service. Robert T. Smith read more

Great service! At first look the place seemed a little sketchy but they are really trustworthy! I will bring my bmw here from now on!

We have been taking our cars to Eastgate Shell for a long time now and they are simply the best. I always feel like the mechanics and the staff treat us as valued customers and always do their best to make sure our cars (and wallets!) are happy. They have have never tried overselling us on services that weren't needed. On the contrary, they work very hard to find ways to save us money on repairs and maintenance work. You always feel like their goal is to make sure you are happy with their service so that you'll keep coming back. And we do gladly. Finding a good, honest mechanic is hard these days and we celebrate the day we found this group of guys at Eastgate Shell. They take excellent care of our cars and we are confident in our strong recommendations to our friends because we know they'll be just as happy as we are. read more

John and Billy (and all the other guys that work here) are friendly and professional. Their work is complete and thorough but if there happens to be a problem after the work is completed, they will fix it. Since these guys own the business themselves, they never try and up sale you on stuff you don't need (like the bigger places do). I have given them my business for almost 10 years now, and I wouldn't think of taking my car anywhere else. Thanks guys! read more

I have been bringing my cars to Eastgate Shell for service for years and have never had a bad experience. When my first car was having problems and I took it here for a diagnosis, I was told that, although they knew what the problem was and could fix it, that I might want to take it to the deaalership since it was something that would still be under warranty and therefore the dealership would fix for free. How many other service techs would be that honest? Finding someone you trust to take care of your car isn't easy, but once you find someone you do trust, you want to spread the word. As long as these guys are around, Ill never take my car anywhere else again. read more

We will not return here for any service due to the fact that whoever did our most recent oil change, did NOT put an oil filter in our car... at all! We've used eastgate for years for oil changes... No more. read more

Great team that has worked on my grandmothers car, and my families cars. I can always trust them to be fair with prices and services. Good looking group of guys too! read more

I trust these guys with all my work these days. Based on my experience, I recommend them if you need a shop in Raleigh. They are knowledgeable, able to do extensive work way beyond regular maintenance and have have been respectful of my time. read more

Great guys run this very busy shop and do a great job at a great price on time. If u need work done in this area I strongly recommend them.

John, Bill, Craig, Mike, Ben, Scott, and Art....these guys do a great job. I have had them do anything from an oil changes to replacing the head on my honda. They are the ones I trust with my 1992 mercedes 300d. From the advice to the quality workmanship, they are solid and trustworthy. Customer service is exceptional. read more

Craig is the absolute nicest guy ever! I was having some issues with my state inspection and he gave me free advice and helped me all along the way. Thank you so much, Craig! I will definitely be coming back to see you next time I need something for my car. read more

Eastgate is hands down the BEST service station in Raleigh! The brothers that own this place, Bill & John, couldn't be any nicer! They're just 'salt of the earth' guys who are honest and super friendly. All their mechanics are very knowledgeable and they always give options to whatever needs to be repaired. We used to live in the neighborhood behind their location and stumbled upon them, we now live across town and I still wouldn't go anywhere else! read more

I always take my car to Eastgate shell they are reliable and I know I can depend on them to tell me exactly what is wrong. They do the repairs at a reasonable price compared to everyone else and while sitting in the waiting area they are full of entertainment. read more

I WISH I could give this place less than one star. They are the most dishonest group you will come across, stay away from Mike. I just moved here from Georgia and my car was having problems, I took it to them and without even checking they said I needed to get a new alternator which would be $400. My dad is a mechanic but 5 hours away so I called him and he said something didn't add up. Turns out my brake light stop pad was the problem NOT my alternator, which was a $10 fix. This dishonest, lazy group tried to take advantage of a 22-year-old woman who they THOUGHT didn't know any better. I ended up taking it to someone else, alternator, battery, everything was fine, and they fixed up my brake light for a measly $10. Save your time, money, and sanity. read more

Just moved here about six months ago and took over the maintenance of my girlfriends car. Unfortunately at times the myths are true that a young lady at times gets taken by the "local" garage. These guys are crooks. She had paid them over 1000 to fix a problem with the radiator and cooling system. Over a nine month period a low coolant light has never gone off and every time I return the car to have it checked another mysterious problem shows up and it's another 200-500 to have the light go off. The most recent repair was an under warranty water pump that of course cost almost 300 in labor costs. Surprise! The light was on in a week! Just took it back and this time it's a hose kit with the estimate of over $700! If I could give these guys negative stars I certainly would. I understand the car is an older model but after taking it to the dealer we found that a lot of the repairs were unnecessary and over priced. Please avoid like the plague. read more

I seem to have had a different experience than the others who posted here. I took my car in for a timing belt and front oil seals back in May. I was quoted 1 price, but then after they started working on it, they came back with a different price, much higher than the original, then that increased again upon picking the car up and the mechanic spoke to me quite rudely. Okay, there was an additional part required, but nowhere near the amount of the increase. I was in a bind so I let them do the work. 5 months, and 4ooo miles later(2 months out of warranty on the labor), the car is leaking oil again. Since 95% of a timing belt and seal job is labor, it would seem that they did not do such a good job. I said at the time, after finding out about the unexpected increase that I should have done the job myself and shall this time. That way I will know it is being done correctly read more