I visited the Just Tires location in Apex,(thanks Ms. Downing for your immediate assistance) where John is the manager, after experiencing a very disappointing situation during my previous visit to another Just Tires location in Wake forest ,NC. During that visit, there was confusion and disagreement regarding the work that was supposed to be completed on my vehicle, including concerns about my tire sensor and whether certain services had actually been performed. Unfortunately, I did not feel that the situation was handled professionally, and I left feeling frustrated and unheard. When I visited the Just Tires location in Apex, John, the manager, completely changed my experience. He took the time to review everything, made sure that all the services that were supposed to be completed were actually done, and provided me with records to confirm what had been completed at the Apex location and what had not been done previously. John also took the time to explain other issues that I need to address with my vehicle, which I greatly appreciated. I cannot begin to thank him and his staff enough for their professionalism, dedication, and the level of customer service I had grown accustomed to receiving from Just Tires. John continued to apologize for my previous encounter and genuinely wanted to make sure I was completely satisfied with the services rendered. His willingness to listen, investigate the situation, and make things right truly meant a lot to me. Thank you again, John and the entire Just Tires Apex staff, for your excellent service, professionalism, and for making me feel valued as a customer. You restored my confidence in the customer service I have come to expect from Just Tires. Michele read more

I had an appointment at 6. Drove two hours to get there. They DONT HAVE CONVENTIONAL even though they advertise it in their website. Then claimed they couldn't do my oil change at 6pm (my appointment time) and they close at 7pm. He claimed the guy working was already in a bad mood for having to work late. As a customer I was fine paying for higher than conventional but to not do my oil change because you have staff issues or staff that doesn't want to work is unacceptable. I would not recommend. You are going to go in expecting one thing and you'll get bamboozled ending up wasting your time and spending more money. I ended up going to MR TIRE IN APEX. They took me in short notice. GO THERE. Their reviews are higher as well. read more

They perform basic services well however their customer service strategy is strange. They have one associate who has on several occasions asked me about my religion and busted out a Bible to read me quotes. He has even gone as far as both printing me out bible quotes and handing them to me with my receipt and putting bible quotes in my emailed receipt. While I don't fault anyone their beliefs I don't think being preached to is something that should come with a new tire. This associate makes me very uncomfortable and while this location is convenient for me I will no longer visit them as this has happened several times. read more

The staff was great in assisting me with a nail I had in my tire. My car was only a few weeks old and I left completely satisfied!

The low reviews almost scared me off but I went based on a friend's recommendation when I had a tire emergency during my trip. Service was quick and friendly. Very glad I took my friend's advice. read more

Do NOT take your vehicle to this place. This place damaged my wheel and my tire and denied any wrongdoing and I had to pay for it out of my own pocket. I also had to pay to have it towed back there. The company is incompetent and I have told every single person I know NOT to take their vehicle for ANY type of service if they value their vehicle. read more

I had my late Mother-in-law's Chevy Impala. I swear it was haunted! First the anti lock system would come on, then the drivers seat would not go back! Just tires personal were both friendly and understanding. I know they thought I was NUTS, yet they laughed with me about the haunting. Well anyway, they fixed the seat, and the anti lock system. They also let me bring the car in for an oil change on a moments notice. I would recommend them to all my family and friends. As for Thomas mentioning the Bible, he would only talk about it if you seemed interested. He was always understanding, witty,and truthful. Him and the manager deserve a raise. read more

Call Dan on a busy Saturday to have a tire on my boat trailer replaced. It was an odd size. Called many other places in could not get service same day. Spoke with Thomas and he was very accommodating being able to locate the tire and even driving himself over to get it to be installed. Great customer service and I appreciate it very much read more

Terrible service. Had an oil change scheduled. Showed up and was told it would be 3 hours. Not the first time this has happened here. Never going back. read more

Best customer service! I had just left a competitor store less than 2 miles away (MR TIRE) where the manager asked me to "come back tomorrow" since they were closing in about 1.5 hours and did not have time before closing to provide a quote on new tires for my vehicle? Then went to JUST TIRES and in less than 30 minutes I had arranged to have my tires installed! Jacob was most helpful and pleasant... one of the best experiences I have ever had at a service center. He really "gets it"... it's all about SERVICE and making the customer feel appreciated! Take care of this guy... he is an asset to your company. read more

Well they did the oil change and tire rotation with out issue. The counter agent wasn't rude but he wasn't very personable. They did not reset my oil change light, which isn't a huge deal but shows that they're either not very thorough or didn't know how. I don't know what's worse. The reason I'll never come back is that they're anti gun or at least anti concealed carry. They have a big sticker in their window stating that they don't allow concealed carry of firearms in their store. I don't know what they think that's going to save them from except excluding some people from doing business with them. If I conceal carry what can I do? I'm not going to leave the gun in the car that they have full access to but I can't take it inside their store. My only option if I didn't know ahead of time would be to find another shop without this exclusion. read more

Awful service. They were very rude and condescending when I brought in two trailer tires with slow leaks. They tried to tell me first that they "aren't allowed to repair trailer tires" and that I would need to buy new ones instead, which is crap, and when I pushed, they tried to charge me double what it should cost to patch a tire with a small nail in it. I took my tires to Discount Tire instead, where they were very kind and helpful and repaired them for free. read more

Do not go to this place for anything. My wife told me this but I did not listen. First thing that happened is one of the mechanics told me that I had a nail in one of my tires but I was in a hurry so could not change it so I waited but they did a wheel alignment that day because that was what my appointment was for. So I go back there a month later because I got a coupon for a oil change. They do a free tire rotation with the oil change and tell me I need a wheel alignment huh? I was like what and they brushed it off as a computer cliched. Wait the computer is not suppose to tell you if a wheel alignment is needed. So I go to discount tires to get 2 new tires because one of the tire threads was really bad. So the mechanic there asks me where my wheel lock. I told the guy in glove box but it was not there. I call Just Tires and they tell me I must have lost them huh? The guy was very rude when I asked to talk to a manager too. He didn't care I was a unhappy customer. The last thing is discount tires told me there was no nail in the tire that Just Tires told me there was. This place is so crooked and I will never go back and will tell everyone I know not to go to place. read more

Absolutely HORRIBLE!!!!! We purchased all new tires two months ago. We paid for the BEST tires we could get. One tire has been losing air ever since they put them on and we just got a flat on another tire. It's been 2 months! We called to tell them they need to fix it and they said they cannot do anything to help?!?! DO NOT GO HERE!!!! read more

**UPDATE** I returned to Just Tires of Apex now for the 3rd time, and overall I have had good service. Until I returned to pick up my Silverado this evening. I had instructed the Just Tires employee to lock my keys in my truck when it was done in the parking lot and I would return this evening and open it with my extra key. All went as planned, except when I returned in the pouring rain they did lock the key in my truck, but the drivers window was left down about 2-3 inches!!! My door and seat were soaked plus, my truck has 1000s of dollars in audio equipment installed in it, and they keys were in it, so it could have easily been stolen. Original: Reading previous reviews I would say the service at Just Tires of Apex has turned around for the better. They happily mounted my 33x12.5x20 tires on my brand new rims today. They were fairly quick and my new rims came back totally unscathed. I plan to return in the future read more

I am not going to be as nice as the first reviewer and give them 2-stars.. Like the previous reviewer, there is NO WAY I will go back here again... Had an appointment at 5:30 for an oil change... I was able to get out of the place by 7... 90 minutes for an oil change SO SO SO VERY WRONG!!!! Was supposed to get a tire rotation with the deal, couldn't find the tire lock the guy said bring it back in the next morning.. Was there when it opened... The guy opening the place was late... then he told us that the 2 mechanics due to come in both called in sick... WTF!!!! for a 20 minute tire rotation took over an hour... This place makes my Wall of Shame!!!! read more

Wish I would have looked at the reviews before bringing my car here to these unprofessional individuals! Came here on a Friday evening after working all day. Wasn't treated with good customer service but I figured, It's Friday evening, I'm sure everyone is tired. One week later, I took my car to TWO different shops to have work done and both shops remarked that the oil was so dirty there was no way it could've been changed. When I called back to speak to the manager, Dan, he didn't even attempt to make it right. He insisted out the gate, even guaranteed that there was no way I could've been charged without it being changed. Please note he wasn't even present when the oil change was completed. (When the cat's away....) How can you guarantee something if you weren't even present to witness it?! He never said, "That is highly atypical of the service we strive to provide." He said there was no remote way it was possible! Seriously?! Not only did he not take ownership, he didn't attempt to atone for the wrongdoing whether perceived or actual. At the end after practically calling me a liar, he offered to take a look at it. At this point, I don't even want to deal with his nastiness especially when I don't have to. I ended the called by stating that I wouldn't patronize the shop going forward and he acted as if he could care less. This my friends is a -1 on the customer service scale. I have worked and managed in the customer service industry (for big corporations and "mom and pop" companies) for over 15 years and I don't know a district manager or owner that would find this to be an acceptable customer service interaction. Please save yourself the money and the headache and take your car to a different shop. Obviously there are Just Tires! No customer service, no oil changes....Just tires. Sometimes it's all in the name. read more

Dan, I pulled into Just Tires with my car smoking from the hood. Dan and his crew dropped everything to assess the situation. I was really impressed with the service and the way it was handled. Dan called for the part and his guy rushed it over and had me up in running in the same day. I added a fluid flush and oil change on top of the hose replacement. Thanks to Dan and his crew I will continue going there for all my auto needs they can take care of. Phil Hallman Coastal Federal Credit Union read more

Bought two new tires for car. 6 months later my wife goes to get a flat fixed and they tell her she needs 4 new tires and she buys them. Fast forward 1 year. Wife goes to get another flat fixed and they say she needs 100,000 mile spark plug change. They charge her 36.00 per spark plug without offering any other options. Paid $200 for a spark plug change. read more

I was taken advantage of at this establishment. I'm a M.S. patient from out of town and I had problems with my tires during my commute to Wake County. I stopped by Just Tires and they told me that there was a problem with my tire sensor. I was also told that my tire sensor light would go off after 10 minutes of them installing a new one. During my hour and a half commute home, the tire sensor light never went off after they installed a new one. It is still on today. I stopped by a Toyota dealership near me, and they told me that I was taken advantage of by Just Tires. I tried to call back and get a refund, but to no avail. They took advantage of me because I'm a single disabled woman. Wow! That's low class. Thanks for your "service" Just Tires of Apex. read more

I experienced great service at Just Tires today! Ask for Dan, the store manager. He was friendly, honest and professional. I came in because I had a nail in one of my tires. Turns out, I was driving on 4 tires with dangerously low tread. I have an all-wheel Drive vehicle, and Dan advised me it is not recommended you change just one tire when you have AWD; it's recommended you replace all 4, which of course was terrible news to my ears. He said he would find out if I could get away with just replacing 2 tires without messing up the transmission, and I was very grateful for him trying to find a solution to help me save some money. However, after he showed me just how dangerously low the tread was on all my tires, I decided to have all 4 tires replaced. I was not pressured in any way and Dan seemed genuinely concerned about my safety. He said those tires probably wouldn't have lasted another month (scary), so I guess the nail in the tire was actually a blessing in disguise. Anyway, I highly recommend this business and would use them again. Just ask for Dan!! P.S. I hadn't eaten all day and Dan gave me a pack of Belvita Breakast Biscuits from his stash to hold me over. Talk about customer service! I'm lovin' it!! Go check him out. You won't be disappointed ... unless you have to buy 4 tires, of course! Lol!! Thanks for reading and have a blessed day! xoxo read more

My daughter took her car here since we already had goodyear tires on it and the rotation and balance was free. They tried to tell her that her tires were so dangerous that they would not rotate them and that she needed an alignment. We had just had an alignment at the dealer a few months prior. I told her to just leave and come home and I'd look at it. I then took it to my usual place (Discount Tire) and they said they are still good (but could be replaced soon) and that there was no sign of uneven wear, but rather wear indicative of low tire pressure. Ultimately, they either do not know how to determine if a car needs an alignment or were trying to take advantage of someone new to driving. Hard to trust them either way. read more

Stay away from this place. My husband went in because we had a leak in one of our tires and ended up with 2 new tires and a wheel alinement that we most likely didn't need. They also charged for balancing the tires, which most places do for free when you buy new tires. The total damage was $550. I wish that we had read the reviews before we came. All we can do now is try to warn other potential victims. read more

Went for one new tire and an alignment which was supposed to take an hour to an hour and a half, left two and a half hours later and over $500 poorer. read more

I find it amazing that I always have screws in my wheels. How is this possible. So the last time I bought tires I bought the warranty. That was like garlic for vampires. No more screws. This time I went in for an oil change. They found that my tire was scraped and showing threads. I swear it looked like a knife was taken to it. Of course the warranty that has 4 months left on it did not cover this. So barring any paranoia, the service still was absolutely awful. I walked in for my 6pm appointment to get my oil changed (on time). The manager was on the phone when I arrived -- fine. No eye contact or acknowledgement that a customer had arrived. He gets off the phone and procedes to finish paper work -- without acknowledging me first. So I say "I have a 6pm oil change appointment". "Ok, hold on." He continues to do the paperwork and THEN takes a personal phone call. What gives? He finally gets to me. I say how long will the oil change take? he says 45 minutes. Which I think is long but I say ok. I come back in 45 minutes and still have to wait 25 minutes for him to come get me and show me the treads. I was annoyed that the warranty didn't cover the cost and not even a discount on the brand new tire was offered. I didn't buy the tiger. They just lost a good customer. I'm done with Just Tires. read more

The location is convenient for me so I gave Just Tires a chance. They did a great job, alignment, wheel balance and rotation. They also changed my oil with my out of date coupon. Keep that a secret. Point is they are not Just Tires they have a line of good and reasonable services read more

NEVER going here again! I went in for an oil change and tire rotation. It was a great price and the service for that was fine. The 2 star rating is only because of that. But the overall experience, 0 stars: As I checked in, the guy asked me which engine I had with a backhanded, "You probably don't know which engine you have." Stopped just shy of calling me "little lady." And yes, as a matter of fact I DO know what engine I have. Sitting in the dirty waiting room, I had the pleasure of seeing no less than a dozen dead tiny caterpillars plus one still crawling across the floor! I had heard the guy try to upsell the customer ahead of me, so I was not surprised when he did the same with me. In the hour I was there, he came to the waiting room twice to try and sell me brake fluid service, fuel system cleaning, power steering fluid service, and an alignment. Then as I checked out, he did me the "courtesy" of one last attempt at "Are you sure we can't do any of those recommended services today?" Dude, I said NO! Never again. read more

I just had my first experience with the Apex location and I am completely happy and satisfied with My purchase. I did a lot of research and price shopping before I made my choice. I went online and selected my tires and made an appointment online. When I got there the tire I picked out was not in stock. I was not happy about this but they wanted to correct this. They offered to drive to the next town over to get the tires I wanted. Then they offered to upgrade me to a better tire for the same price. These tires are so awesome. And they came with a 70,000 mile warranty. The other ones were 20,000 less. I highly recommend this place!!!! read more

I went to get my tires changed here and had a great experience. I was provided with service very quickly and everybody that examined my car was very kind. I was told that I had been ripped off by another tire place and that I didn't need my tire changed, even though Just Tires could have charged me to get a new tire. It's great to have honest people running businesses. read more

Had a blowout in Pittsboro and called AAA. After tire was changed, I asked what store would be open at that time which was 6 pm. Just Tires was recommended so I schlepped there on a donut spare. I was greeted at 6:15 pm by two smiling and courteous people. Nice! Smiles matter these days as there is so much customer DISservice. I selected very good tires and walked to a local restaurant while the tires were prepared and mounted. I returned at 7:45 and they were almost finished!! They did an alignment, showed me the results, and suggested an alignment be done and I agreed. The work was finished (including paperwork and saying "goodnight") and I was on the road st 8:02 pm. I could not be happier with the services and products and gladly recommend them. Yes, tires are expensive. Friendly and competent people will always get my business. THANK YOU, JUST TIRES read more

I have been going to Dan at Just Tires Apex ever since 2007 when they were recommended for an alignment with one of my cars. When I got a new Prius in 2010 the first chance I got to get quieter, longer lasting, better rated tires I took it. Factory tires lasted less than 40,000 miles. When I have taken the cars for regular maintenance they read codes and if the work is beyond their scope they direct me to other shops qualified to do the work. I count on my regular maintenance, road hazard guarantee, and alignment at Just Tires because they are "just the best" read more

Today (5/6/2017) went for oil change making appointment online; the manager (Dan Haner) asked me to do Synthetic Oil change; otherwise I have to go other place. This is NOT required for Dodge 2002 Caravan. He said I have to, I said no, this is not mandatory for Synthetic OIL CHANGE. I am going to this store over 5 years. He could recommend, but he tried to force to accept what he told to me. I had an argument with him then he told me this is my last time for regular oil change and I also had to sign the paper what he said before oil change. He took around two hours even though it was first appointment in the morning. I think he did it intentionally. THIS IS DISGUSTING. Do NOT go to this store. Mohammad read more

I cannot recommend their service. I have had some good experiences there and many of their people are friendly and courteous. However every time they have done work for me there was a problem with the service usually resulting multiple return trips. They have damaged my car 3 times. The last time work was done the technician stripped a lug nut and did not bother to tell me. (I found out weeks later from a very trusted mechanic when having unrelated work done.) This was the last straw with them. Find someone else to do your work. read more

Not good at tire repair. Twice tire went bad after they said they repaired it. They got annoyed with me for complaining about it. They had no consideration for my time. read more

Went there to get a tire repaired or replace. Got there and had a service order created. Waited 30 minutes for them to tell me that they couldn't fix the tire, and it would take 45 minutes to get the tires to the store. They only had 2-3 other customers, they didn't look at the car until they got it to a dolly. They also didn't ask me any other questions, just a service request created and have a seat. I tried this store due to it's location, but I know better now. I replace 4 sets of race tires on a yearly basis. Had I got better service, they would have gotten this business as well. Now, I'm pretty much going to stay away from them, and suggest everyone else does as well. read more

Don't trust them. They convinced me that I needed an alignment. $90. The wear on my front tires was perfectly even and had no vibration issues. read more

This place is a joke and has no regard for a customers time! My wife went in a 4pm today and 3.5 hours later her slow leaking tire was repaired...are you kidding me? I will NEVER buy tires or have any work done on our cars at this establishment. Tom Crudele read more

I've purchased tires here previously and have had good service. Today, after making an appointment for an oil change with an estimate of $24.50 my son took the higher mileage vehicle in. Before they put it on the lift, they told my son because of the mileage it would cost more- $40. Because he needed the vehicle the next day, he got it done. I called the shop and was told "Because of the mileage, Goodyear won't allow us...semi-synthetic oil, etc. etc." The manager even stated, "The work hadn't been started yet", that is true, the car wasn't on the lift. Still, I'm calling BS on the situation. I feel I got sucked in (for $25), and when he got there at 3PM, they held him over a barrel ($40). It was a choice, granted, but there are 20 other places to get our oil changed (especially at $40), so I won't be back. It's only $15 bucks, but still... read more

Have been coming here for 2 years and have had nothing but the best service every time. Great staff and management. Very attentive and will do what it takes to make sure my car is taken care of. read more

The experience started off pleasant enough. They didn't want to take me for all I was worth. However they are slow and inconsiderate. An estimated 2-3 hours turned into well over 4, without any call to warn me. In addition, they ended up finding new ways to get more money out of me. I will not come back. read more