I don't recommend these guys. Not trustworthy. I took my 3500 sprinter there for checking…read morealignment. They made me to pay $50 for checking alignment when no any other shops charge you for checking but charging for alignment. Be aware! Then they sad they can't align my front without installing a Cam Bolt Kit for $90 and $160 labor plus I need new front tires. So went to Schneider Tire to double check for free. They align my tires with no cam bolt kit and sad I can go another year on my tires with no problem. I was a lot happier.

I'm calling BS on these negative reviews. Not on their experience - that is what it is. But on how…read morethey interpret it. The conclusions drawn are of incompetence and impropriety. That is just not true. I've known these people for well over a decade. They have worked on my cars for nearly that long. One is my neighbor. They are honest, hardworking, kind, and very knowledgeable. Do they make mistakes? Sure. We all do. Could you get a better deal or a different diagnosis somewhere else? Again, sure. You should always get a second opinion before doing major work. On anything. Just as you would with a medical procedure. A different diagnosis or pricing doesn't impugn the integrity and expertise of MJ Brothers. If you want to be treated fairly by experienced professionals, come here. You are in good hands.

Tried to schedule a service call but their answering message doesn't have an option to speak with…read moreanyone. Left a voice mail and email and still no response. Business must be pretty good.

I've called you a few times and left vms to see about some car repairs, over a week ago. I have…read morealso emailed you....TWICE and NO response. I'm thinking now it may not be prudent to have repairs done by your shop, as your customer service is lacking.

Several great experiences with CF of WF. If you own a Ford…read morethen the BEST perk is the Mobile Tech Service...they come to your home and do the service. Amazing. No dealer waiting room. No Bad coffee. They will do ALOT of service right in your driveway. Bells, hoses, batteries, oil changes, run diagnostics, etc. Eric The Tech Dude was/is amazing. Don't forget to give a tip $ when he does a great job. Danny A is our Service Rep at the dealer and he is also great. Unfortunately we had a transmission replaced and he did all the legwork with the Extended Warranty company. Superb communication skills and these folks have always performed exactly as they promised with timelines and costs. Truck has 100,000 miles and still going. Huge fan of Crossroads Ford of Wake Forest (as a Raleigh resident : )

This was the last time I will be disrespected, dismissed by this Ford Service. In years past. I've…read morehad very poor customer relations with their Service Advisers. I don't know why. But, time has passed, new F150 truck, and probably new staff, right? My circumstance involves known issues with a major mechanical component that Ford produced in a range of models. Mine is a 2019 and there is a plethora of information and YouTube videos about it. I decided I wanted/needed Ford's technical expertise on the matter even though I knew it would be more expensive at Ford. I spoke to an Adviser who was knowledgeable and we discussed options. Later, after consideration, I decided to go with a simple, normal, preventative maintenance approach, which was one of the options discussed. I'm not in a crisis situation, YET. But that's what preventative maintenance means. This situation, with these models, is complicated by some other-worldly design decisions by Ford engineers and not just any garage, shop mechanic should be trusted to know. The Adviser I spoke to knew about it. So, I called Service to schedule the , he didn't answer, so left a message asking for a call back. He didn't call me back. Days later I called again, he wasn't available and so I was transferred to Express Lane. That adviser said they don't work on these components and needed to go back to the main shop. Okay, fine, no problem. No one answered at the Service desk. I called later. The person that answered said that I needed to speak to THAT guy who wasn't available so they would deliver a message and to expect a call back that day. It has now been two week-days since and no one has called, not THAT guy or one of the other Service Advisers who didn't want to talk to me anyway. It's a common procedure, one that most folks do at least once during the life of their vehicle, and it's recommended. With my previous history with this Crossroads Ford (W/F) Service and now this, I can only surmise that they aren't inclined to care much about vehicles that aren't purchased from their own dealership. Neither of my Ford trucks were purchased there at Crossroads Ford of Wake Forest. A simple input of the VIN # tells them everything about the history of the vehicle: where manufactured, date of manufacture, options, etc. Otherwise, there is a culture at Ford, an arrogant culture perhaps, where they really just cherry pick the people and problems they feel comfortable with. I was respectful, polite, not condescending or demanding. I'm obviously a patient person. But I absolutely will not call again harass or beg them to care about duty, honor, integrity, dedication, commitment, values. I hope others get great care and satisfaction with their service at Crossroads Ford of Wake Forest. As for me, however, it just hasn't been the case. So, Good Luck!

I came to this location because I was told they had 3.5-inch piping--simple enough, right? I…read morebrought my own performance muffler and clearly explained what I wanted: cut off at the flapper valve, extend with 3.5-inch pipe, weld in my muffler with a turn-down, and use the existing hangers. The goal? A clean dumped exhaust just before the rear axle, well past the cab. Instead, I got a hack job: no pipe extension, the dump sitting directly under the cab, and the exhaust hangers welded straight to my subframe like that was a good idea. So not only did they ignore the plan, they made sure I definitely won't pass inspection now--because it doesn't even clear the cab. Impressive.

Bob's muffler was recommended by a garage we use and trust. We had a cracked pile leading into the…read moremuffler. I called and they took me right in. The guys are very nice, knowledgeable and very respectful. Good young men. They took the car right in and were done in 20 minutes! Very reasonably priced, fast, professional, quality work, great service! Kudos to this shop, they are doing a great job! Thanks!

They worked on an antique IH truck starter and a generator for me. Just a wonderful experience for…read moreme both times. Our area is fortunate to have Johnny's in the neighborhood.

WARNING! SCAM ARTISTS AT WORK! I came here to leave my review, but it seems I just got the standard…read morepackage on how this place operates. Brought my vehicle in, by the suggestion of my usual car care center, citing that the battery was having issues. I passed this information along to Johnny's, but would I did not realize is that they would throw that information in the trash. They chose to do completely separate jobs (draining water from the door, pull out an untouched GPS tracker), and charged $500. They didn't bother to call about passing this along, and I had to call just to hear that they were already done, and they were very excited to present me with the bill. And of course, my issue was not resolved. And looking at the rest of these reviews, it seems that's exactly what these sleazy scumbags love to do. Bascially, they charge $150 an hour for labor, even if the labor is not to resolve the issue. If they want to charge you for draining fluids from your car, finding random things to replace, and BillyBob eating a sandwich in your car, you have no choice but to pay for their benevolent services! An absolute disgrace of a business that has no place in our community!

Repairing a BMW can be outrageous and very expensive. A friend told me about this company and I…read morecould not be any more pleased! My convertible was not working. It would not go up or down. Let's take a look.. 1 customer service. The entire team was friendly and wanted to make sure that I was satisfied. They could not have done anything more to make me happy. 2 the job was done on time and the car was ready as expected. 3. Price. BMW is often referred to as BRING MY WALLET. Not so much. Research at the dealership was 3 to 4 thousand dollars more than what I was charged. Thank you so much. You need an honest dedicated team to work on your car, give them a call.

Our family gifted my granddaughter a1998 Toyota Camry. It's in good shape, but during a rainy…read morestretch, quite a bit of water leaked in. The car has a moonroof, so I knew the drains are liable to be blocked. But when I tried to open it, it backed up a couple of inches and jammed. Made an appointment with AI&T, then brought the car in. The very first thing I noticed is the shop is clean and very organized, impressively so. A couple of days later, they called back and explained what they found and gave me a price. Plastic parts in the transport mechanism had become brittle due to age, and broke into pieces which jammed it. They straightened everything out, including the interior slider that covers the moonroof. Because of their knowledge of so many cars, they replaced it with one from a newer model that fits perfectly. All around a great experience.

I can't speak for anyone else it seems hot or miss. A while back they took quick care of my f350…read morespeaker system. I don't know the quality but it sounded good enough

If I could give this place 0 stars I would they are some crocks. I sent my wife in to get a wheel…read morecap and lug nut key. And the owner charged $140 when realistic it's max 80-90. When I called and they told me it was that he did "bad math". That's some bs

Th y couldn't help me, but they did take the time research and respond accordingly. S great…read morecustomer service if I have another project will circle back

We had a unique car situation with a lot of modifications we wanted to have done. We shopped around…read morea lot, talked to a lot of people and high output audio was the absolute best in service, expertise, availability and value. I was treated with respect and they were very responsive. They listened to what we wanted to have done (oddly enough, most of the other places didn't!). And they did everything exactly the way we wanted. They finished faster than they said they would have it done and they were $900 less than other places we went to. (Probably because they actually listened to what we wanted!) They tried to problem solve and think through things instead of jumping to the easiest solution. We walked away feeling very confident that we were dealing with professionals and experts in their field. Customer service was excellent! We really enjoyed working with them and will be back if we have any other needs! We are very pleased with the work they did!