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    NAPA - Walker Auto Parts

    5.0 (1 review)
    Closed 7:30 am - 6:00 pm

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    6 years ago

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    Advance Auto Parts

    Advance Auto Parts

    (12 reviews)

    We have 3 cars in my house. This place has always been my go to spot for miscellaneous car stuff…read morelike batteries, bulbs, wipers, etc. service has usually been exceptional but seems to be slipping. I went to the Holly Springs NC location on Saturday 12/14 at approx 5:50 because my battery was acting up again (wouldn't start and then would). This is not the first time it's done this and sadly I bought the gold less than 2 yrs ago so should be under warranty. I walk in and the guy is watching videos on his phone eating a microwave dinner. He said he would test but wouldn't replace the battery if needed since it was dark out. Ok so he tests it and says the battery reads fine. I go to start it and nothing. I go back in and he jumps it and fine. He then offers for me to go home and take the battery out and bring it back so they can perform a 1 hr test. If the battery is defective they can replace as under warranty the next day. Yeah that's not going to work. I drove less than a half mile to O'Reilly and they changed me to a new battery in 5 minutes and sure enough I'm not having any issues. Moral of the story is I was always loyal to this store but it seems to be slipping. Really annoyed as I had to buy a new battery that should've been under warranty but they wanted to make it really inconvenient and obnoxious. Will not be going back for any auto needs on any of our cars. O'Reilly and Autozone are both within a mile and O'Reilly seemed more than happy to change a battery at night.

    Had a great experience here on a weekday evening. Needed a battery for my car, and then got me set…read moreup with one in less than an hour. While I was there I also got help picking out a new wiper blade. The manager was really helpful as well as his associates.

    Ten Ten Auto Service - Our website, an online resource for current customers and for those shopping around for a better mechanic.

    Ten Ten Auto Service

    (6 reviews)

    Great people. Great service. I went in for inspection for the RV and they were very prompt. I've…read morealways used these people for that and would go back again. Thank you.

    Because of the final price adjustment, I'm increasing from "3" stars to "4."…read more 1010 did a skilled diagnosis of a Toyota engine computer-based problem. Many shops cannot do this. I appreciated the provision of a nice loaner car, with no hassle getting it. I booked my appointment the day before and drove in early next morning, cautiously, with an engine overheat warning "pull over in safe place" flashing on my dash. They knew this. I arrived opening time 8am. No one contacted me the entire day(!) with a diagnosis/ cost estimate or update of any kind; I was not aware my car would be kept overnight. At 4:50pm, ten minutes before close, I telephoned and was told $2,400(!), it might take 3 days/ 2 nights in the shop. I asked for a detailed estimate and for the second time, gave my email. Still, an estimate was not sent.... That cost estimate was high compared to other mechanics. Standard customer service for an early morning "drop-off" (advance appt.): contact customer by 3pm that day, explain repair, provide a cost estimate for approval. Start work right away, priority to finish if a second day. That did not happen. Nobody seemed to care if it did. For a $200 repair, no big deal- but for $2,000/ 3 days in the shop, IT MATTERS. PRO A loaner car while being repaired repaired with OEM car parts skilled diagnosis of Toyota 24month/ 24,000 mile parts warranty CON left me hanging on diagnosis, repair cost no written description/estimate provided high price compared to competition (corrected at the end) no apology for dropping the ball on service In the end, the actual charge was $1,821.97 which was in line with local estimates, considering the use of OEM parts. I appreciated that adjustment. And it appears they did quality work. Time will tell. Will I go back? Probably not. Lacked valuing me as a high-dollar customer; too much time and drama.

    NAPA - Walker Auto Parts - autopartssupplies - Updated May 2026

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