Demetria was a great help getting new wipers for my vehicle, and also helping me get some speciality items. She was very pleasant when helping to install the wipers, and also helped me to understand the price differences in the speciality items I was getting. read more

Every time I come to this shop I'm greeted with smiles and great service. Josh and Brandon were especially helpful in changing a car battery. Thank you for your help! read more

My car would not start, so had to find someone to jump me and headed straight to Auto Zone, as it was a Sunday and they were the only ones open after 7:00. I did have to wait in line awhile, as both people in the store were busy with other customers, but one employee rang me up and got the battery while another one put it in. I thought the price was high, but had no choice, and Matt installed the battery quickly and made sure it was working before I left. From what little I saw, the store was well stocked and clean. Another customer had an item that had a sale sign on it, but the sale had ended. The employee still gave the guy the sale price. I thought that was good customer service. They do have a self check out machine that you can use if you are just purchasing an item and do not need help like I did. read more

I was very unimpressed by the customer service there. The guy that was helping me, and the person in front of me, did the bare minimum in everything he did. read more

My battery was clearly on its last legs. I dropped in earlier today and Cameron took very good care of me in every aspect of the transaction, from checking my old battery, to finding the right battery from inventory and installing the new battery. I have shopped here many times over the years and it is people like Cameron that keep me coming back. read more

Check engine light AGAIN.... ug... Love that they are ready to run out in the rain with me to give me a piece of mind... nothing seriously wrong with it but good to know! Everyone is so kind and friendly and very, very helpful! read more

Horrible customer service! I entered the store and was never greeted by the one and only cashier. I waited and waited and waited in line and the cashier as yet to say "ma'am I'll be with you in one moment or I apologize for the delay!" I stood in line for 10 minutes yes I counted and he did not acknowledge me at all. I asked if he was the only one working and he said yes and continued helping the indecisive customer ahead of me. I totally understand customer service and he could have easily asked the gentleman if he could assist. Instead he spent 10 plus minutes with one customer. I got fed up and walked out and he still didn't acknowledge me. Not ma'am I'm sorry or what do you need. Totally rude and oblivious to customers and I will never frequent this location again!! read more

A recent need for replacement parts previously bought at the Auto Zone helped us realize their lifetime warranty is honest and legitimate. A part which was over 5 years old, went bad. We thought about simply buying a new one, however they reminded us we had bought this earlier. The price of the part had actually gone down, however they allowed us the option to upgrade to a more durable brand, and apply the full 5 year old purchase price as a credit for the new part. We're thrilled. read more

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Woke up on Saturday morning to my car not starting. I was able to get a jump and then drove straight to AutoZone. They tested my battery found out that it was bad and not holding a charge. Test was free as expected. The five star review comes from them installing the battery in under 20 minutes right when I needed it. Especially since I had my seven month old in my arms and he needed to eat soon. Great service! read more

Recommend speaking to Kyle very knowledgeable and great customer service! Will continue to make this AutoZone my place for future auto needs

5 Stars! Not for Auto Zone, but mainly for Brandon, it's the employees that make the company. We walked in the door & Brandon greeted us promptly. I told him my issue, he immediately offered to look at the car; discovered it was just a blown bulb, told me the cost, changed it, checked it and we were on our way. This is the kind of service I expect, but sometimes don't receive. Kudos to Brandon @ Auto Zone. read more

Autozone - Got a ticket in VA last night (headlight was out on driver side). Had to get that fixed ASAP! - Auto Parts & Supplies Near Me - Cary, North Carolina

Went to ask for help on my vehicle and got the bare minimum. I'm not one who knows about cars so I'm not expecting anyone to know everything on random vehicles that come into Autozone, however I do expect to be given a solution of some kind. The employee seemed very bothered by my questions for my car. Told me he "guesses" and felt as if I gained nothing from going there. I then went to O'Rileys across the street where they were able to show me what's actually wrong with my vehicle and advice on next steps. Terrible service at AutoZone! read more

I go here often, the staff is helpful and knowledgeable. They also have most items in stock and if not, can get them in stock rather quickly. They're always offering to help install parts out in front of the store so this gives them a solid 5 star rating in my book. read more

Autozone - Auto Parts & Supplies Near Me - Cary, North Carolina

My car has had its fair share of (costly) auto repairs. So when one of its headlights went out, I was not looking forward to putting more $$$ into my car. However, one of my friends (who's boyfriend works at a car shop) told me to just buy the headlights at an auto store and ask them to install it. She said there was a good chance they'd do it for you and if not, it's so easy that she could practically do it. Of course I didn't want to burden my friend with my car's needs so I searched for a place that would do it for me hehe. I was just going to take it to the dealership but I knew that'd mean a hefty price. I called advanced autoparts in chapel hill to see if they'd replace the bulb for me and they said no. I should've known based on their low ratings haha I called here and they said they'd be HAPPY to do it for me! I came in the very next day and I just bought my headlights here and within 5 minutes, my headlights were shining bright like a diamond~ The staff member installing the bulb for me was also very informative! I almost know how to do it myself now (sort of kind of haha) Friendly staff, clean store, complimentary (and quick) service! Left with a big smile on my face. read more

I really love the service of this Autozone location. I regularly go for my average car needs and the employees are always knowledgeable and attentive when necessary. I did want to share this special interaction though. I showed up last night a little after 9PM about 40 minutes before they were supposed to close. My car battery died earlier in the evening and needed to be towed in and replaced. The staff members (specifically the older Indian gentleman whose wife was having surgery the next morning!) gave me service with a smile which I didn't anticipate because it was so close to closing time. read more

Thank you Brandon B for taking care of my dead battery. Service is excellent!!! Great price!! Really appreciate changing the battery on this cold and windy day. read more

Autozone - Auto Parts & Supplies Near Me - Cary, North Carolina

Wonderful and caring manager. Helped me with everything I needed from washer fluid, oil, fuel cleaner, and coolant. He was very helpful and had excellent customer service. Will be going again to see him. read more

I went here to rent a tool to help my upcoming garage project. I purchased accessories as well and my total ended up being $100 more than I planned. I figured my math was way off, but checked my receipt at home. The cashier rang me up for an extra part that cost $100. I went back and he laughed and said, "Sorry, bro." It was inconvenient for me to have to drive back, and it took five days for my $100 to go back into my account. Had he been professional and made me feel like he took me seriously, I would consider giving them my business again. I've been shopping here since they opened and I feel like customer service went down hill in the past couple years. I'd recommend driving a little further to another location. read more

I want to give a huge THANK YOU to Kishore!!! He helped me change the bulb in my front headlight. Well, he did it all. He was so nice, friendly, and accommodating. I will definitely come back to this location. Thank you again, Kishore. read more

I came in because my car wouldn't start, and they ended up selling me a $150 battery that didn't fix my problem and my car didn't need. The customer service that followed was a lack of caring, and they did nothing to accommodate or rectify their action. I ended up paying $150 for absolutely nothing and they didn't care. read more

Needed to replace the rear brake pads on my car this past weekend, and this AutoZone location was the only place within a couple miles of me that was open at 6:30 on a Sunday night (or at least the only one that answered the phone). They sold me some ceramic Duralast Gold pads for about $34, a fair enough price. I was prepared to do the replacement in their parking lot--but not quite prepared enough, for I quickly realized I needed a few more tools. Fortunately, one of the employees helped me out by bringing a few things from his truck, including a very useful impact wrench. He also gave me some pointers on how to get the calipers off and crank the pistons open without ruining the rubber bushings. His tools and advice probably saved me hours of work. After I finally got the car down off the jack, they let me wash the grime off in their washroom. Very helpful. This place seemed well-managed and was staffed with knowledgeable, efficient people. I'll visit again if (or when) it becomes necessary. read more