Gabriel did an amazing job helping me figure out what was causing my car to squeak an also given me…read morebest advice on which part to replace and comparing prices, and advising me on how to go about removing and replacing them he was a phenomenal help if u need or have any questions go to my guy Gabriel he will get you right

Gabriel did a phenomenal job of helping me figure out which battery to get, comparing prices, and…read moreadvising me on how the warranty works. He installed the battery super quickly! All around great experience.

Ed at the High House Road O'Reilly Auto Parts truly came to the rescue!…read moreI initially stopped in because the tail lights on my husband's car wouldn't turn off after parking and removing the key. Ed quickly diagnosed the issue and found the exact grommet I needed--problem solved, or so I thought. When I went to leave, my own car wouldn't start. Jumping the battery didn't work, and Ed suggested it might be a faulty starter (which turned out to be exactly right). At that point I was pretty frazzled with two cars out of commission, but Ed stayed calm, kind, and incredibly helpful. He let me leave my car overnight and even suggested options for getting home. Thanks to him, I was able to Uber home, fix my husband's car, and deal with my own car the next day (which was indeed diagnosed with a bad starter). Ed's knowledge, patience, and willingness to go above and beyond made a stressful situation so much easier. Exceptional customer service!

Huge Thanks to Ed!…read more What a day, what a day! What started as a quick stop for gas in Cary turned into a full-on car emergency when our vehicle refused to start. After a kind couple's attempt to jump the car didn't work, we were feeling pretty stuck--until we realized we were literally across the street from an O'Reilly Auto Parts. I called the store, and that's when Ed became our hero of the night. Without hesitation, he walked across the street with a jumper and got our car running again. And he didn't stop there! We headed over to the shop, bought a new battery, and Ed even installed it for us right then and there. Ed was professional, knowledgeable, and incredibly kind--exactly the kind of person you hope to run into when your car dies and you're stuck with your plans derailed. I can't thank him enough. He turned a stressful night into a reminder that good people still exist. If you ever need car help in Cary, O'Reilly's is the place to go--and Ed is the guy you want helping you out. Absolute legend!

Ben and Jerome are so wonderful and helpful!!! They went…read moreabove and beyond to assist me. What makes a business thrive are the people working for it, O'Reilly is very lucky to have them!!!

The last two times I've visited this location the customer service hast been absolutely…read moreoutstanding. 1st time i visited i had a few coil pack and spark plugs that were faulty. Dayson made sure that before I left everything was fixed and ready to go. He went as far as to assist the entire time I was out there. Same goes for Dylan today. Dylan helped replace my battery terminals and even installed my battery hold down because i had no idea what i was doing. Both of these guys did an amazing job and it's because of them i will be returning to this shop. Super thankful to these guys they are awesome.

This is by far the friendliest AutoZone I have ever been to. They diagnosed an issue I was having…read morewith my car, printed out the part details, gave me sound advice on next steps, & did not pressure me to buy anything I wouldn't need in-store. They know their stuff, & I can tell the staff like working together.

I have been to this store (3) times within the last 24 hours. I have encountered this wonderful…read moreyoung lady twice now. Her name is Chavida. I just want to say that her energy is so awesome. She's extremely enthusiastic and so helpful. On top of that, she is hardworking. The line was extremely long and she and her coworker got it down within minute, but she did it with a smile. We need more people like her in establishments these days. She has made my day twice now, yesterday and today

Several great experiences with CF of WF. If you own a Ford…read morethen the BEST perk is the Mobile Tech Service...they come to your home and do the service. Amazing. No dealer waiting room. No Bad coffee. They will do ALOT of service right in your driveway. Bells, hoses, batteries, oil changes, run diagnostics, etc. Eric The Tech Dude was/is amazing. Don't forget to give a tip $ when he does a great job. Danny A is our Service Rep at the dealer and he is also great. Unfortunately we had a transmission replaced and he did all the legwork with the Extended Warranty company. Superb communication skills and these folks have always performed exactly as they promised with timelines and costs. Truck has 100,000 miles and still going. Huge fan of Crossroads Ford of Wake Forest (as a Raleigh resident : )

This was the last time I will be disrespected, dismissed by this Ford Service. In years past. I've…read morehad very poor customer relations with their Service Advisers. I don't know why. But, time has passed, new F150 truck, and probably new staff, right? My circumstance involves known issues with a major mechanical component that Ford produced in a range of models. Mine is a 2019 and there is a plethora of information and YouTube videos about it. I decided I wanted/needed Ford's technical expertise on the matter even though I knew it would be more expensive at Ford. I spoke to an Adviser who was knowledgeable and we discussed options. Later, after consideration, I decided to go with a simple, normal, preventative maintenance approach, which was one of the options discussed. I'm not in a crisis situation, YET. But that's what preventative maintenance means. This situation, with these models, is complicated by some other-worldly design decisions by Ford engineers and not just any garage, shop mechanic should be trusted to know. The Adviser I spoke to knew about it. So, I called Service to schedule the , he didn't answer, so left a message asking for a call back. He didn't call me back. Days later I called again, he wasn't available and so I was transferred to Express Lane. That adviser said they don't work on these components and needed to go back to the main shop. Okay, fine, no problem. No one answered at the Service desk. I called later. The person that answered said that I needed to speak to THAT guy who wasn't available so they would deliver a message and to expect a call back that day. It has now been two week-days since and no one has called, not THAT guy or one of the other Service Advisers who didn't want to talk to me anyway. It's a common procedure, one that most folks do at least once during the life of their vehicle, and it's recommended. With my previous history with this Crossroads Ford (W/F) Service and now this, I can only surmise that they aren't inclined to care much about vehicles that aren't purchased from their own dealership. Neither of my Ford trucks were purchased there at Crossroads Ford of Wake Forest. A simple input of the VIN # tells them everything about the history of the vehicle: where manufactured, date of manufacture, options, etc. Otherwise, there is a culture at Ford, an arrogant culture perhaps, where they really just cherry pick the people and problems they feel comfortable with. I was respectful, polite, not condescending or demanding. I'm obviously a patient person. But I absolutely will not call again harass or beg them to care about duty, honor, integrity, dedication, commitment, values. I hope others get great care and satisfaction with their service at Crossroads Ford of Wake Forest. As for me, however, it just hasn't been the case. So, Good Luck!

Synopsis: It's the only place I go for my inspection. Quick, friendly, and fairly priced…read more I've been coming to the NC Inspection Center at the Factory since I moved down to NC and it's always been the same--good service for a great price. This past trip I was able to get into the Factory on a weekday rather close to their opening (8:00am). I was able to get my car in within three minutes of arriving and was out in under 15 minutes total. I also want to shout out Harvey B. who has been working at this location for years now. He always does a good, quick inspection and let's you know if there is anything going on with your vehicle. Ended up paying a bit over $23 but that is due to a $10 window tinting fee so even the price is comparable to anywhere else. I can say with 100% certainty that this is the only place I will continue to go to for my inspections. 5 Inspected Stars out of 5!

Been coming here for years - bringing three to four cars a year. Won't come back again. It's…read moreeverywhere that they close at 5pm. I showed up with a second car for the day to get inspected at 4:51pm and was turned away. There was no cars in the bays, and one guy checking out. I have a Tesla which they "inspect" in literally 2 minutes. The black man with the Afro fuss the BALLS off me about how he don't do inspections after 4:45pm. Totally uncalled for. I took a pic of a sign that the owner has up stating to call him with issues. There's others reviews up here mentions this same issue. Time to fix this issue Owners! If you stop inspecting at 4:45pm, make that your new closing time

This is another well deserved 125 stars for the service department and very specially for that…read moresweet lady Linda that was my Service Advisor today. It all started when my AC went out to the woods and decided not to come back so I made a phone call and the Receptionist informed me that there was no way they could take me in, when I explained that this time I was out of State and I wanted to speak with the Manager she gave me his name and location and lo and behold he called me an hour later. Because I explained I was an out of towner in distress with an RV that needed service he listened to my explanation and promised me he would squeeze me in since it was a simple issue. Two days later I showed up and Linda took us in, oh boy if you need to explain your problem and have someone to listed to, that is Linda! two hours later I am on the road again. Thank you Mr David Cisneros your team is something I have never seen in other dealerships around the Country. Josh did a great job and refilled my AC tank with "freon" or whatever gas is needed for my AC to cool the cab. I can not over stress how much care and love we got from Linda that was covering for Frank currently vacationing in London, she should get that position permanently because of her "angel" and let Frank stay in London, we don't need him here! if there is someone like Linda to take care of the Sprinters All in all I wish you were a mile from my home instead of careless money greedy Baker Vans, you know who they are. Thank you Linda! My pup sends barks and bites and he said "thanks for the milk bones!"

Terrible. Opposite of what I would expect in terms of service and process of purchasing a new car,…read morelet alone a luxury vehicle. Specifically Al middle aged short yt man with the attitude of a wannabe cop and the demeanor to match. Horrible experience dealing with him. He didn't even let me test drive the car I was buying and had a shit attitude, prob bc of how his life turned out, pathetic. They made me wait weeks for a car they had in stock and were turds thu the whole process, shameful.

Very clean facility…read more Huge staff! Friendly and competent staff! They work with you to give you the best service According to your needs. Erica, joey, James and Brandon are excellent!

Best tire shop in Raleigh for when you need tires fast! Excellent service at a fair priceread more