Meant to write this the day of my call, May 8, 2026 in Napa, near Whole Foods, but once rescued, life resumed. Just wanted to say how much I appreciated the tow driver, Jackson. What a very pleasant human being he is. Very polite and friendly. Genuinely so. Thank you for your excellent service AND the jump that got me home! read more

I had an emergency tow today through AAA and Jackson was dispatched to assist me. What an angel! I cannot thank him enough. He was very kind, professional, and courteous. He helped calm my nerves in a very stressful situation. He very quickly towed me and my car home. I cannot express my appreciation for him enough. Thank you very much, Jackson. I would definitely recommend Napa Valley Towing Co. on Jordan Lane in Napa. read more

Napa Valley Towing Co - Tow truck with company name. - Towing Near Me - Napa, California

0 stars should be an option for this company. Shame on you Salvador for having "one flat bed" only and telling me you can't take my car home today but can leave it in your yard and bring it to me "first thing tomorrow morning" which I'm sure is a fat lie. This whole company shady and your reviews clearly demonstrate that it's shady because your company was tryna make quick cash off your previous customers who were in desperate times. I've been stranded in Napa for about 3 hours now . I'm pregnant and I work at 8 am tomorrow. I don't know why or how you have a contract with triple A but I'm gonna do my best to make sure you lose it. I'm so pissed off and I clearly have all the time in the world to make this review because I'm stranded. crazy thing is if you would've sounded at least a little bit apologetic or sympathetic on the phone I wouldn't have wrote this review but you wanna speak to me like an asshole. read more

If I could I would give zero stars. Napa PD had our vehicle towed here after a bad accident. We called the day after the accident to get my husband's work stuff out of the car. The manager told us to come down and someone would let us in. Once we got there the gentleman told us he would let us in for $100. I told him no one told us there was a fee and we didn't have cash. So he said he'd do it for $20. I told him we didn't have any cash. He was extremely rude and went inside amd shut the door. I tried to call the manager and the gentleman came back outside and did call him. The manager then told us it was $150 to get in but he'd waiver it. We got a lien notice that they where going to sell our car. My husband was hit by three cars so we had to wait for the police report. I called the tow yard to find out if our car was still there. The man told us it wasn't. The insurance had settled it. I told him the police report just came back. Where was my car? He then hung up on me. I had to call Napa PD to get ahold of them to see where my car was. I also called AAA and filed a report because AAA is contracted with them. This is the worst service I've ever experienced. Not only is our car totalled and we have to deal with car insurance but these people at Napa Valley Tow dont make the experience easier. read more

I called in a tow from Napa to Sonoma the other day. AAA sent Napa Valley Towing. The driver, Abdul, arrived within the hour and loaded my vehicle quickly and delivered it safely to the destination. As I did not have the opportunity to thank Abdul after the delivery, I wanted to be sure to acknowledge his kindness and patient professionalism-. Thank You kindly, Abdul. Happy 2025. read more

These guys are AWESOME! Super helpful. He went out of his way helping me to get gas. Really helped in dark moment.

Friendly, was able to respond quickly, towed my electric to my house. Only towed .25 mi and the rate was not bad for the short distance. Saved their number in my phone. read more

Fast , Friendly, great service. Would Highly Recommend- very accommodating . Give them a call. They except AAA roadside service

Put in a call for a 2 mile tow and after waiting 2 hrs I called and was told it would be another 2 hrs estimate wait time making it a 4 hr wait if they even showed up on estimate wait time. read more

On our way back from our redwood forest road-trip our lug nuts studs broke off on our Jeep Wrangler and one lug nut was stripped and we were unable to remove it. Thank god we found Napa Valley Towing, because Daño came to the rescue. After a few attempts he was able to get it released the stuck lug nut and get us back on the road. Thank you!!!! read more

Napa Valley Towing Co - Towing Near Me - Napa, California

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The rudest man I've ever met! We were told it would be an hour so we got there half an hour early and I guess he had already been there for 20 minutes even though it was super early from what we were told. He was extremely rude and didn't even check our ID that it was our car and unlocked it without ever speaking to us then left the door open and without saying a word or telling us he was done he just left! I've never met someone more rude and its a good thing it was actually our car and not someone saying it was and him just unlocking it! read more

Can't service a fifth wheel tire change and can't help with batteries unless you are lucky and the 1 person for all of Napa doesn't call out. Or if your lucky the battery die's before 3:30 M-F read more

These guys are so nice. I have lately needed help two weeks in a row. Both times the drivers were great but Scott was super friendly and very kind to me. I really appreciate it! read more

Had to get my car towed tonight and napa valley towing came and was fast and i loved the tow truck driver! Very helpful. Give Tim a raise!

I want to start off by saying today 5/22/22 i jad the best towing interaction with tow truck driver. Very professional very understanding and kind. Jose was very professional. Had a good conversation with him he told me he was new and honestly the way he handled and spoke to me sounded like a seasoned vet. Napa valley towing you guys have got a great employee with Jose, thank you. read more

Waited over 2 hours. Told Dan, the manager, that my truck was lifted over the phone prior to the tow truck arriving. They have towed my truck before. Dan said the lift was ok. Once the driver showed up he made-up all different excuses why he couldn't tow it. Ultimately they claimed it was an AAA policy. AAA said it is at the vendors discretion whether or not it is safe to tow, but it isn't an AAA policy not to tow lifted trucks. Dan didn't apologize, he made up several contradicting excuses. He blamed me for not being more specific about how tall my lift is. FYI it is only a 2" - 2.5" lift, nothing crazy. Unfortunately they have an AAA contract. You can file a complaint with AAA and I will be doing that. read more

Our car had sat out covid in a barn and had to be carefully towed out after 2 1/2 years. Sal did a great job with navigating the flatbed tow truck into a tight driveway then guiding the car out of a narrow set of doors. He was quite the artist including seeing that the low front end of the sports car needed to be raised to not scrape on the driveway. read more

I have car trouble so I called AAA Matt Stoddard came from Napa valley towing co And he is the best Good and honest and reliable Truly committed to best customer service Thank you Matt !!!! read more

Cadillac Escalade American luxury at its finest ya right! I am a lemo Driver, dropped off our clients tried to put it in gear and the column shifter went slack what the heck? up down nothing. How embarrassing! So I called a towing company Napa Valley Towing Co. fear strikes! is this an expensive repair? Maybe transmission trouble? $$$ So I explained the problem to the tow truck operator and he said he knew what the problem was and he could fix it in a few minutes and this is very common. This was to good to be true I thought! Dan showed up crawled under the suv added a small magnet and said try it? I put it in gear it works WOW!! This is called old fashioned hands on know how that only comes with a lot of experience! Yes I'm using lots of explanation points because I am very grateful I called this company. If you want a quality experience with people who know what they are doing choose Napa Valley Towing Co! Satisfied customer Andre/Owner Executive Car Service Napa Valley read more

Yesterday, Frank provider stellar service towing my Gray Camry. Day before I waited 4 hours for service. Yesterday Frank provided exceptional service. He called me and waited 5 or so minutes as I left work...he arrived earlier than expected. Frank greeted me with a smile, was friendly, and made sure my car made it safely to my home. Franks patience and customer service makes me want to contact you again; although I hope to not need to. read more

I am so pleased with my experience with our driver, Frank. He went above and beyond to take care of my car and make sure he left it in a safe location at the mechanic shop (where the parking lot was full). I was so worried about not being at the location he dropped it off at but he sent me pictures and assured me he checked to make sure it would be okay overnight. Indeed, it was and the shop told me the next day he dropped it off at the perfect spot. He was timely, communicative, and exuded excellent customer service. Thank you, Frank! read more

this place deserves more than five stars....i would give them a 100 if i could...i had a chance to meet dan and get help from him and tanya and they are the most helpful people i have ever met...they really went out of their ways to help me and my husband who were stranded and i just know god sent them to us...i appreciate them for everything and i hope their business continues to prosper and grow....they deserve it....best tow truck company around hands down.....call these people if you need help!!! dan is a man of his word and tanya has the best heart...thank you guys....you made a new friend and god bless once again read more

I wrecked a tire on getaway day from my week in Napa (I have one of those cars that doesn't include a spare) . Called AAA and they told me a tow truck would arrive in an hour. 15 minutes later Bob from Napa Valley Tire showed up and took my car to Napa Tire, which also provided 5 star service. They did all they could to minimize the stress from a bad situation - we made it out of town almost on schedule! Thank you! read more

If you have a truck, these guys will refuse to help you. I'm currently broken down on the side of the road for the 2nd time in the last couple of years with two different trucks. AAA tried dispatching these guys both times and they refused to tow either of our trucks because they were/are "too heavy." (Standard, unmodified Ford F350) Last time, I ended up calling my diesel mechanic directly and he had a standard tow truck come out within 20 minutes to tow it without issue. The mechanic also mentioned and was aware of how terrible and unreliable Napa Towing is... These guys are lazy and incompetent. If you are unlucky enough to have your truck break down in Napa, I wish you the best of luck. I surely hope AAA reconsiders their partnership with this company. read more

it was a great experience! Frank was so helpful; he came to our rescue when I had a flat tire. He was professional, arrived quickly, had ideal communication, and was super kind. Couldn't ask for better service!! read more

Yesterday, my car broke down and I called AAA. After negotiating the phone tree (just keep hitting O to get by it) I was greeted by a very nice agent who gathered all the info and contacted Napa Valley Tow (NVT). NVT then called me and let me know when the driver would be there, about 40 minutes. Sure enough, the driver pulled up in 40 minutes. He was super friendly and had my car hooked up in no time. He had some suggestions on what might be the problem with the car. He towed it to the dealer and all was well. The next day, after the dealer had not been able to duplicate the problem and having run diagnostics on the car. called me to come down. The car was now starting fine and I picked it up. Unfortunately, the car stalled again and I had to call AAA again. This time the driver, Spencer, was there in about 20 minutes. He checked out the car and suggested the starter was failing. He rolled it back and forth enough to move the starter gear and the car started. He went above and beyond, even crawling under the car to get at the starter. He said he would not even call it a tow so AAA wouldn't use up one of my free road service calls. I am very thankful and impressed by NVT's service and friendly (and most helpful) service. As for the problem with the car, well, I have to deal with the dealer on that issue. read more

This review is a little late, but since I was very pleased with their service, I want to let them know. Thank you for towing my broken down car from Napa to my garage in SF! I didn't even have to go with them - they took care of it! AAA actually left me stranded on a Sunday night saying they were sending someone when actually noone was coming. However, first thing Monday morning, Napa Valley Towing came to the rescue quick and easy. Thanks for the service. read more

Napa Valley Towing Co is one of the Valley's most recognizable auto places, and there are reasons why. I was once waiting for another tow truck company, but Napa Valley was prompt. My car had broken down, luckily I was in a safe place (a supermarket lot) They were friendly, helpful, got me safely back home&also helped me get my car (whose battery had died) to get its much needed maintenance. Napa Valley Towing Co is a helpful and reliable business. read more

AAA - Napa Valley Tow responded to my child's vehicle that slid into a ditch. There wasn't any vehicle damage incurred from the collision. Napa Valley tow responded and pulled the vehicle from the culvert. In doing so badly damaged the rear suspension making the vehicle undrivable. Repairs will be over $900.00 to fix. I called and spoke with the manager Dan, who made lots of excuses for why his driver was not accountable and that NVT was not responsible. Their (Dan's) customer service was not very good at all. he politely told me to F off and file a claim with my insurance company. I was told by a highly regarded mechanic / auto professional that the recovery could have been made without damaging the vehicle and the tow truck driver did it the easiest, fastest way. They claim "Damage Free Towing", there are lots of disclaimer's to that statement. I'm out at least 900 and my only recourse will be small claims court. If your not a AAA member call someone with knowledge of vehicle's who will accept responsibility for their employees actions. Dan Thanks for responding to my review. Yes the vehicle was in the ditch, not really twelve feet down but at least that far off the pavement. My daughter was very fortunate. I have had the chance to speak with law enforcement that was present at the time the extraction took place, the CA Tow Truck Association, and two other tow company owner one of them being a AAA represented business. The law enforcement officer told me there was zero traffic that night.. Thus negating one of your original excuses, Roadway was partially blocked, gotta get it out of the ditch as fast as possible because of traffic. The other tow company owners said your guy should have known better than to hook up where he did.. The said he was either inexperienced or lazy. CTTA said your guys don't complete their training course that deal with exactly that sort of situation. Do you require your drivers to complete any formal training? You said your driver assessed the situation and went back to the shop and got a bigger truck. The truth is that he actually hooked up to my daughters car. and tried to extract the vehicle with the flat bed (possibly causing the damage) after he tried and failed is when he got a different truck. You made lots of excuses as to why the damage occurred, you REFUSED to even look at the car. I told you the ONLY damage to the car was from your driver hooking up the wrong way. You still refused to even look at the situation. My daughter is out the repair bill, she's 22 and does not carry full coverage insurance. She works her tail off at two jobs and you essentially took a couple weeks pay from her. So you made lots of excuses, and refused to even look at the car. I have the damaged parts and you are welcome to see the car and the parts. You have my telephone number and are welcome to call me if you are willing to look at the car and or the damage. read more

I always call these guys when I have trouble. They're local and know the area extremely well. Don't go for less. read more

The first time I attempted to use this company, they showed up after a long wait and the driver said I needed to unload the back of my truck which may have had 200lbs of business equipment. I did that then he insisted I unload my top mount tool boxes, which may have had another 200lbs. The driver refused to take my 3/4 ton truck , as he feared his truck would roll over being to top heavy. I had a 3 piece 75 foot long manufactured home delivered up this same road. I will be writing another review about this company in the very near future about the way they screw you and your insurance when ever possible. But right now I need to take a chill pill and gather my thoughts. PLEASE EVERYONE use some one else. These people are a big rip off. read more

My husband had a horrible accident today. I wasn't sure who to call and resorted to checking yelp for reviews. I was so upset I cannot remember who I talked to at the office but he was very helpful and got a truck out pretty darn fast. The driver was great as well. During a time of great need Napa Valley Towing was there to help. Thank you so much for making a horrible day for us a little easier to deal with. Then comes yesterday June 10th. We had a little accident and called AAA. Ended up getting Rob from Napa Towing to get the car out of the ditch. He was awesome for our last issue above and this time. Napa Towing is lucky to have someone so good at what he does but great customer service in a stressful time. We appreciate all your help Rob. You are awesome! read more

I recently got a tow from them. They were very professional & accommodating. My tire shredded and I didn't have a spare, we switched trucks so all of passengers were comfortable. It was quick & I'm so glad they are AAA approved....grade A in my book. read more

Yesterday afternoon I had my first experience with a blown tire. Talk about nerve wrecking. Well Napa Valley towing, Mr. Dan Whitfield came and saved me. The service was quick, he had a sense of humor, and wonderful customer service skills. He was quick and efficient and obviously knew what he was doing. Thank you Dano (which is what he said he liked to be called) and thank you Napa Valley Towing. read more

Dont bother booking with these guys. They complained that a 70 mile tow would take 3 hours, then would lie to AAA about your car being a purchased car so they cant tow the car. read more

HIGHLY RECOMMED THIS COMPANY!! My SUBY took a crap thankfully in front of Alan Williams service truck as he pushed my vehicle to the side of the road, managed traffic at RUSHTIME, and made sure I was safe! all ended up ok thanks to Alan!! little unexpected craziness was taken care of promptly and very courteously! THANK YOU SO VERY MUCH read more

My husband was in an accident and his bike was towed here. On the good side, they were nice enough to open the gate for us on a Saturday so we could get some stuff from his bike, and waived the gate fee. But there's so much more to the story than that, and that's what causes the low rating. On the bad side, we had a number of discussions with them about getting the bike towed to our house, and they kept telling us we should let insurance handle it. They were like a wall about this, would not agree to tow the bike to us -- they just kept repeating "let insurance handle it". So finally - because my husband had mixed feelings about fixing it himself or having a shop do it -- we agreed to let insurance handle it, and just asked to come up and get some stuff out of it. On the FAR worse side, less than a week after the accident, we get a notice from them stating they were going to sell the bike in one month for non-payment of our bill. WE HAD NEVER EVEN GOTTEN A BILL FROM THEM, had requested that the bike be towed to us (which, remember, they had kept declining to do), and had involved insurance already - so they knew we were insured and they would get paid -- and they threatened us with this notice. We don't believe it was a true filing with the DMV, because if it was it was not properly handled (for example, not being sent certified mail) but the very fact that they would resort to scare tactics -- when we'd been in contact with them about the bike and they knew insurance was involved -- speaks to a way of doing business that is rather low. My husband dearly loves his bike, he's already injured, hurting and sad because of what happened, and they further add to his stress level by threatening the safety of his bike. That was just wrong. So honestly, I could've -- and perhaps should've -- rated them lower, but the fact that they waived their gate charge is the only thing that kept them from a 1. I'm very disappointed in their actions. read more

Incident on 10/15/16. I called because my mother's car's tire became wobbly. My mother was in Napa and I was in Vallejo. I didn't know where to call but this towing company since it had the best reviews and I don't know Napa well. I called them and the gentleman on the phone (I forgot his name) was extremely helpful and comforting. He stated they would do their best to let me know if it was something that was quick and fixable then and there by the tow truck driver or if it would be something that I would have to take the car in for repair for, although they couldn't guaranteed anything since they weren't mechanics. Mind you, my mom speaks very little English but the gentleman on the phone told me he could send a Spanish speaker for her... I was honestly not even thinking of asking that, so I was very relieved! I was hoping for a call back when they finish the job but instead, my mom shows up at my house all happy and dandy 30 minutes later! She states Juan, the tow truck driver sent to aid her, was extremely helpful and nice! It turns out the tire/wheel was too tight, causing it to wobble... Needless to say, great customer service, in our experience, and very affordable especially considering how Napa has a greater cost than Vallejo. We are very thankful!!! read more

Dan was patient and thoughtful in a difficult situation. It's impressive to meet someone manage their own responsibilities and support others in times of stress. read more

In the past with other companies, every time I have needed roadside assistance it takes hours and then the person who shows up is grumpy. I was pleasantly surprised this morning when I had a flat tire on my way to work in Napa. (I travel all over for work and live in Manteca so I was a couple hours from home) Dano was the name of the gentleman who showed up to help. He was there within 20 minutes of me calling the warranty company for my tires and he was extremely nice! He was clean cut, pleasant, and had a smile straight from getting out of the truck. The entire interaction was no more than 15 minutes and I was on the road to the tire center. Thank you for the fast and pleasant customer service, it is greatly appreciated! read more