These guys did over $21k worth of damage to my Mclaren by the way they strapped it down - I have the photos of before it was on the bed, and then after. Ripped off my front fenders and bumper and then stopped all communication with me. Do not allow this company to touch your car!!! They are denying all damage. Total scum of a company. read more

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This place has stolen from me and they need to pay me back. My brand new Toyota 4 runner that was paid in full and registered to me was taken to Concord tow. I had to pay them 8,000 to get my car out and then my car was taken again. When I tracked my car down I was told they auctioned and sold my vehicle. I then purchased a truck that I paid in full on and was registered to me. I was mugged and my car keys were taken. The vehicle was taken and had all my belongings in it as well as a 3,000 bike. I was told this car was auctioned and sold as well. I really don't want to have to go through a lawsuit . I was in a hospital and was unable to do anything until now. I just wish they would resolve this! read more

Concord Tow World - Check paid on my Toyota - Towing Near Me - Concord, California

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I've used Concord Tow many times - not for towing services, but to rent Penske rental trucks when I've needed them. They are my go-to vendor for renting a truck, large or small. Will continue to use them without any hesitation. read more

I had the pleasure of working with Concord Tow World for the last 20 plus years and I will miss their great people that worked there. All the BEST to you and your families moving forward. Thank you Bob, Mike and Steve! You were great! -Gavin (House of Wreckers, Inc) read more

What a joke for a business, what are you in middle school? Try calling this business and no one answered so it went to voicemail, and instead of you hear a professional business message you hear someone saying hello so you start a conversation, few seconds later you hear a laugh than the automated service say please leave you message. I remember this was actually pretty funny back in middle school or high school but for a business owner to have that as their answering machine? How pathetic can you be or how unprofessional are you? Clearly you don't take this business seriously and to be honest I don't even know why people even call you or even or still in business? I mean for a tow company that opens at 8:30AM and closes at 4:30 PM shows how lazy and how careless of a business owner you are. Obviously it's none of my business how you want to run your business but you're a joke. read more

The lady from dispatch eas super nice and helpful. The driver Tuan was very professional and courteous. Everything was done in a timely matter. Very satisfied with my tow. read more

Inconsiderate driver. Drives reckless and dangerously. Tailgates. Cuts people off. Swerves through traffic. Bad drivers=bad business read more

Concord Tow World - Towing Near Me - Concord, California

Don't recommend this tow service. They sent me a notice at 7:00 pm that driver was being dispatched and 9 pm driver never showed up. They said they couldn't get ahold of their driver. So I cancelled and they want to charge me a $79 dollar cancellation fee. DONT EVER USE THIS SERVICE read more

When I called the business they picked up the phone right away. Very nice. Told me it would be 60-90 minutes. I think they were there in about 30min. Driver was very nice and helpful. Felt completely comfortable with him taking the car for me. read more

SPECIAL thanks to Steve for towing my PT CRUISER and taking extra care of it. read more

Concord Tow World - Towing Near Me - Concord, California

Called them for work Bc one of our service trucks broke down in Concord and I needed it towed back to Manteca. They were the cheapest, they were on time and friendly. Would highly recommend read more

Highly recommended. Great customer service. It's a pleasure doing business with these guys/gals Thanks Concord Tow World! They have Penske truck rentals as well. read more

I called to have my car towed. Daniel arrived promptly, was professional and the price was fair. I would definitely recommend this company to anyone. read more

I walked out of the house and headed to the car to run some Sunday errands. But when I turned the key, nothing. What I rediscovered later is that when I take my car to get washed, the folks who wipe the interior sometimes trip the parking light switch (just above the steering wheel). That in turn, drains the battery after a couple hours. The fix is to simply tun the switch back to off. In the meantime, I pulled out my AAA card and the Concord Tow World Truck arrived sooner than expected. Dustin (and his dog Bartholomew) took good care of me. That included jump starting the car, diagnosing the battery, and facilitating a short "play date" between his dog and my 2 pups. I was relieved as my fear of a starter replacement was not yet to be. However, the original Subaru battery (in my 1999 Legacy) my need to be changed sooner. I was quickly on my way and very appreciative of the great service that I received. read more

Review #203 - 2018 Apparently, I did something quite dumb, but I've been doing a lot of these things since the baby showed up in my life about 2 years ago. I accidentally left the car light on inside my car for 2 nights because I was taking the baby out of her car seat and forgot to turn it back off afterwards. I always check the lights inside my car after I lock it, but sadly, I didn't this time. So, this morning, while I was about to head out, I found out my car wouldn't unlock so I thought my key ran out of battery. I went back inside to grab my second set of key & that one didn't work either. So, I tried to manually unlock it & the alarm didn't go off & that's when I realized my battery must have died. I called AAA and they said it would take about an hour for a tow truck to arrive. I go back inside my house and wait. About 20 minutes later, I hear a knock on my front door. The tow truck driver showed up. Talk about quick! The gentleman who showed up was very helpful & professional. Unfortunately, I forgot to ask for his name. He spent about 10 minutes working on my car & it finally started. He noticed that my battery was replaced only about a year ago & he recommended that since it's under a 5-year warranty, I should ask them to replace it for me. Quick, friendly and professional service! read more

Note: this review is for Concord Tow World only. More specifically one employee in particular. If this was for AAA, you're looking at a 1-star hater review. My beloved Blue Dragon decided to take a dump at the BART parking garage So my wife called AAA to have it towed home. Since it was in a parking garage, we told the dispatcher the clearance of 8' 4" assuming they would send a low clearance tow truck. When Tuan from Concord Tow World arrived with his flat bed, he immediately said we would need a wheel lift truck. Despite this, he attempted to at least measure it up to his truck, but there was no way due to the minimal clearance. We called back AAA only to find that they do not have any wheel lift trucks on duty Sunday evenings for some reason. They only have 1 contracted vehicle from another company that fucking sucks. They send this idiot out from the other company and he looks at the car and abandons us without saying a word that he was leaving. After some back and forth with AAA Tuan arrives again because they told him that the car was out of the parking garage. It was definitely not. At this point Tuan was becoming as upset with AAA as we were. He instructed us what to say to the manager on the phone and that still didn't work since AAA does not have its shit together. So long story short. Tuan enlists the help of a co-worker to assist us in pushing the Blue Dragon uphill and out of the parking garage to where he could safely hook it up to his truck. I'm not gonna lie, my legs were shaking and I was half outta breathe when we were done. There's no way we could've done it without the two gentleman from Concord Tow World. Tuan's dedication to getting us out of there and on the road should be recognized. Tuan, if you're reading this, I owe you a beer and your supervisors owe you a raise! read more

Very inconsistent and unrealiable. With COVID I'm aware that business hours are alternating. I called to check up on business hours multiple times and no answer. They should update or put a sign on door with business hours. So I came here on Saturday as their website states they are open. Waited from 8-10 am no one came by. Came back Monday and was told they were open late Friday and Open for a few hours Sunday. How are customers suppose to be aware of sudden hours if their is no communication. ?! Of course if I had known I would have gone sooner to pick up my car. I just don't appreciate the situation. read more

Was charged $200 for a tow from downtown Concord to Martinez and waited 90 minutes instead of 40 minutes like I was told. However, tow truck driver couldn't have been nicer. read more

I was having trouble with my car this morning but decided to drive it anyways got to my destination my car wouldn't start call AAA and they sent out a tow truck Tuan came to my rescue we prayed over the car and it started then he tells me it's the battery cable that has come loose and how to fix it he truly was my hero today Thank you Tuan read more

Concord Tow World - Towing Near Me - Concord, California

Lost my car keys. Called AAA they sent Concord Tow. Thank God! What a professional excellent company. The driver Don, was prompt, pleasant , courteous, knowledgeable and professional. And enjoyable to ride to the Honda Dealer with. Thanks Don. Such a pleasure to meet you. You are definitely at the top of your game unlike most other tow truck drivers/operators I've dealt with. read more

Concord Tow World - The down side of having too much fun in wine country (100 miles away) and losing your keys. - Towing Near Me - Concord, California

I must say, this was by far, the best towing experience I have ever had and I didn't even call him. Ok, please let me explain. My car broke down across the street from his house. I called AAA and while I was waiting, I tried turning on the car. He heard it. Can out and offer to help and didn't stop until he figured out how. All I will say is that he made my Sunday turn out wonderful and I have a new friend! His name is Todd. His number is 37 ( which happens to be my favorite number ). If u call this company, please ask for him. You won't regret it ;-) Thanks again Todd! I owe you one ,-) David Salomon, King Salomon Fitness. read more

Concord Tow World - Towing Near Me - Concord, California

The staff was amazing. Sonya was very helpful in dispatching a truck to my location. Tuan was prompt and got me off the side of the road quickly. Both Sonya and Tuan got me to my location while keeping great communication. Car problems definitely put a damper on any evening, however the customer service from CTW was greatly appreciated and raised my spirit. Thank you Tuan for going the extra mile and providing excellent service! read more

Wow: never expected such great service! Young driver, Trevon (sp?) was prompt, efficient, very polite, handled a difficult situation with grace and diplomacy beyond his years. There are many other situations where I would want someone with his problem-solving skills. The office side of things was exceptional, too. A next day follow-up call actively requesting feedback: not just a cheap, easy-to-send questionaire, but a real (and articulate) person genuinely wanting to know how they could improve. Very few businesses are this careful. I'm inclined to send some other businesses here for training. :) read more

I had my catalytic converter stolen from my Honda accord. Apparently someone needed it more than me. I contacted Concord Tow World for a tow to the shop. Steve said it would be an hour as the driver was on his way to Martinez, boy was he wrong. The driver showed up maybe 30 minutes later and could not have been more accommodating, not to mention a Raider fan. My car was towed to the shop and all I had to do was give my keys to the driver. This could not have been easier and less stress on me, you ever start a car without a catalytic converter? It sounds like a jet taking off from Burbank airport. Great experience, great customer service and yes I would use them again and would highly recommend them. Thanks Lee read more

Fantastic service from. Concord Tow World's Sean who towed my '97 Miata to Walnut Creek Automotive that's been my repair shop for about 25 years. Both Tow World & WC Auto are terrific. If you go to WC on Contra Costa Blvd. in Pleasant Hill tell Jeff I said hello. They were in downtown Walnut Creek for years, hence their name. Interesting conversation with Sean who knows his business & is a really nice guy! read more

Concord Tow World - Towing Near Me - Concord, California

My battery went out on my car and I called CTW and they showed up in less than ten minutes. Virgil showed up in the pouring rain and swapped my battery out in just a few quick minutes. The whole experience from dead battery to back on the road was under 20 minutes. Shout out to Virgil and the CTW team. If it weren't for them it would have taken me a few hours to get a ride, get a new battery, and swap it out. Right on Virgil . read more

My car had the wrong key jammed into the ignition and needed a new ignition lock according to another mechanic. JC came over and after assessing the situation in ten minutes had the key dislodged and the car now drivable. He is a man of many automotive talents and cannot recommend him more highly read more

My experience with Concord Tow World was excellent. Their service was exceptional. The tow driver was so good at his job. My driveway has a couple very tight turns in it. He easily navigated his flatbed truck to where I needed the car placed. He did a fine job. I highly recommend Concord Tow World! read more

Before I started to write this review, I looked on-line and saw a review that I could have just copied. I normally don't do these review things, but my my experience with Tuan at Concord Tow World was incredible. You are never calling AAA for a good reason. You are likely experiencing a crappy situation. Your car has given up on you. To have a guy like Tuan show up somehow made the entire experience acceptable, and possibly even .....pleasurable. He immediately put me at ease. Initially I thought I might have to go with him to deliver my car to the dealership service center. But given my perception of Tuan and his honesty and capability, I was perfectly confident flipping him my keys. He said he'd haul the car to a dealership service center and take care of everything else. A half-hour later, he sent me a text (with photo) of my car at the dealership. The next morning, I received a call form the dealership. All problems in life should end so easily. But this all happened because of Tuan. I know nothing about Concord Tow World, but if they hired a guy like Tuan, they must know what they are doing. read more

I've been using Yelp for years, but have never completed a review. This is my first and Tuan from Concord Tow World has earned it. He showed up with a fantastic sense of humor, which immediately put me at ease. My car was on the 3rd floor of a parking garage & the tow truck was too tall to come to my car, so Tuan helped push my car down to the 1st floor. He went above and beyond over and over and over during our time together. I was so grateful for the experience that I literally cried when I got home, out of sheer appreciation. I cannot speak highly enough about his work and I will be forever grateful. Thank you, Tuan! You are my kind of people. read more

Sonny the driver, seem more of the person that believed he knew certain things that did not pertain to his job. He walked up and looked at the license plate of my BMW, "WE'RE NOT GOING TO TOW IT!" I asked him why not, he said that it wasn't registered. "Tags are expired.." he quickly replied. After advising him that I have a moving permit issued by dmv and that it was on the dash board, he asked if it was a "one day moving permit". He went to look at it and began to step away from me after he seen the proof. He then stated that it was in the wrong place and that it needed to be in the back of the car so the police don't pull you over. On the back of the temporary operating permit, it states that it can be on the bottom right hand corner of the windshield. Sonny, I thank you for coming that night to tow the car home. However, stick to your job description. You are not a police officer nor are you parking enforcement. If you are going you advise someone about where objects and permits are to be located to avoid traffic stops by Law Enforcement, look into it first. read more

Too bad. Seems like this might be a good company but your driver on meadow lane today was rude and reckless about 12 o'clock. Instead of merging he sped up to cut me off and then waved at me in his rear view mirror at the next light. Pretty juvenile and unprofessional. read more

This review is for Sonja. She is the best to work with. I reserved a pensk truck. When we arrived to pick it up at 4:30p, the pensk people were gone for the day (even though the website offers that time to pick up a truck). the truck I reserved was also not at the site. Sonja coordinated getting me a truck and called me that evening to tell me a truck was available. She even said she was going to come in on Sunday (her day off) to make sure my billing was processed correctly. Sonja is very nice and conscientious. For any people that get your car towed - please do not yell at Sonja. She is the dispatcher and very good at what she does. Sonja did not have anything to do with your car being towed, and yelling at her is unfair. Thank you again Sonja. read more

My 1995 Jeep Wrangler starter broke and John, who towed my Jeep, gave me an abundance of information regarding what needed to be fixed! What an angel! THANK YOU JOHN! read more

This was a AAA service call, but the review is strictly about Ken. I called for lockout service tonight, and he was there in 31 minutes from the time I dialed out. Quick as hell, professional, and efficient. Cracked a couple jokes about my fancy flashlight along the way to.Thank you for the great service sir. read more

Please find someone else at all costs. These guys will waste your time & money. Technicians don't know they are doing.

My Nissan Altima suddenly refused to start ... and I was parked in the Locust Street garage in Walnut Creek. AAA dispatched John of Concord Tow and he arrived in a wheel-lift tow truck (rather than a flatbed truck, which would have made extrication from the garage difficult). He looked at my instrument console and agreed with me that there was a problem with the car's electronics. Ten minutes later he was dropping my car off at Walnut Creek Nissan -- and then he went the extra mile by dropping me off at my house! read more

I got my car battery replaced and I'm up again. It took less than 1 hour from placing call and getting new car battery replaced. Thanks!

+ Fast + Friendly + Texted updates Sent a full tow to save time because they knew what I didn't.... No spare on my model + Great service read more

I had to call AAA due to an almost destroyed tire (I really don't know how it didn't get completely destroyed as I drove). The AAA person said it would be an hour to an hour and a half. 10 minutes after that, I got an automated call saying the driver was 5 - 10 minutes away. 3 minutes later, Troy from Concord Tow World was outside. He just towed it a few miles to a tire place, but he was great. Very professional, new exactly what he was doing, and he was suuuuper nice. I rode with him to the tire place, and we had a nice chat. read more