Tuan and BD Towing: Angels in Disguise I can't say enough about the incredible service I received from BD Towing, and especially their driver, Tuan. I found myself in a terrifying situation, stranded in the Caldecott Tunnel during rush hour with a dead car and a wife who was about to become a widow (just kidding, honey!). Car is fine but I ran out of gas *i am an idiot. After calling multiple towing places and 911 but no one showed up, the situation was getting dire. As if by magic, Tuan appeared like a knight in shining armor. Not only did he rescue us from a dire situation, but he went above and beyond by driving us to a gas station and charging us half the price of other quotes. Tuan is a true hero and a shining example of humanity at its best. BD Towing should be incredibly proud to have such a compassionate and skilled employee. Thank you, Tuan and BD Towing, for saving the day! BTW, Tuan just happened to drive by, CalTran and none of the other tow guys showed up LOL. Faith in humanity restored! (See attached photo of our rescue.) read more

B&D Towing - FIlled up at the Plesant Hill Shell Station - Towing Near Me - Concord, California

Here we go again they've targeted me yet again this time my vehicle was parked in a yellow parking spot first come first serve with a permit. I have a permit. We've been parking there all the time never an issue never a warning never nothing and here again today, they just towed my vehicle. I can't keep playing these back-and-forth games and I am tired of the harassment.. this company needs to either go under or do better because you are a terrible and shady shady business. You should be ashamed of yourselves. The manager has never actually at the office and never actually does her job. I'm sick of it. Stop harassing me and leave me in my vehicle vehicles alone, especially when they're permitted and parked in spots that they're allowed to be in every time, it's some kind of game with these people don't ever do business with this company. read more

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Quite the damage they have done to my truck scraping against the poles when in process of towing. They tried to downplay the situation and the manager or maybe a shift lead with brown curly hair took photos of the damage after we reported concerns on the on vehicle and showed a picture of the driveway being left with deep scrapes. They said they would follow up and they never did. Where's the accountability when actually damaging the personal vehicle, driveway and poles??? Shame on their business for lack of accountability. Waiting to hear back from HOA partnering with them about this concern. read more

They will tow your car from your own parking spot. For no reason, my parking permit was in the vehicle was visible, but not in the correct spot.. multiple complaints from residents in my community about their predatory towing practices read more

Yaeger Jose Alfonso all professional and safe if you need anything from recovery which is what I needed today of some equipment to that tow from a curb with cars tight on both ends they can help with that too also the office people so good they make me type eighty more words than I want thanks b&d read more

I tried about 6 other towing companies and all went to vmail with 0 call backs. I called up, got an immediate answer and was actually able to talk to a human on the phone-no robot. Matt showed up literally about 10 minutes later with a new truck ready to make it happen. I mentioned what I needed done and he made it happen in short order. Not only is he great at his job, he is friendly and knowledgeable. Well done Matt! read more

Great service! Phone call receiving center were kind, patient and helpful. Al the truck driver arrived quick and was also kind! Thank you guys! -blusky read more

I am writing this review because of Nick. He was very courteous, provided a clear explanation of the towing policy, and treated me with the utmost respect. We had a little bit of disagreement, it was late at night. I got upset because my car was about to get towed. but he still kept his cool. And I understand he was just doing his job. So thank you Nick for your kindness. So sorry for the misunderstanding. You are awesome! B&D Towing, don't let this one go. He's a real one. read more

Came to pick up my Car which was towed and left unlocked. When I come back and pay for the fees I discover my wallet wasn't where I left it. After calling the police who said they left it where it should've been I double checked but it ended up being stolen. Well atleast the cash I had in there my wallet was under my seat under papers with no cash! Shady business! I will be setting up a trap next time to catch them in the act to prove it! Keep taking you'll see. Or take matters into my own hands read more

B&D Towing - Took my $200 I had in the other side. Shameless!Don't be surprised if I decide to go on a suicide mission here! I am at the breaking point! - Towing Near Me - Concord, California

The lady with the thunder thighs in the office was so condescending and rude after I explained my situation. The dude at the front desk had a big ego and got mad to the point where thunder thighs had to calm him down. These people are straight up jokes. read more

My 911's battery died and I used B & D for the first time today to tow it to my mechanic. BOTH guys were nice and knowledgeable and took great car getting my car onto their truck! read more

I chose B & D Towing because they were the top rated tow truck on yelp. You can read my other reviews, and that methodology has failed me many times before. I tried the Perfect Pet Salon in Concord for my baby Minna, and it failed me miserably. So stars don't matter. Ethics do. Instinctively the positive reviews of the people who liked this company sold me. My car is a 2018 Honda, and it is an amazing vehicle. However when it came time for me to change my tire, I realized I didn't have the locking lug nut. Normally I can change a tire like a jack rabbit on a date, however without this lug nut I was basically F'd. When faced with the impossible, my obvious choice was to have it towed to the dealer. They answered the phone immediately, and connected me with someone who arrived in less than 10 minutes. He was very thorough and careful with my car. He took my keys and said he would drop it off at Honda and I didn't have to worry. He was right. I would recommend this company hands down for their phone service, their attentiveness, and their customer service. From beginning to end, they know their stuff. Pictures tell a thousand words. read more

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We're on a trip from Santa Cruz to upper CA and in about a little over an hour our tire blows. Turns out we caught a metal shard and our tire literally popped in the middle of the highway. This is at 5:30am. We're calling a couple tow trucks in the area that are advertised as open and 24 hours and either they're not answering or say they have no trucks available. We tried B&D, and they answered almost immediately. They got our info and we're at and said we would get a driver to come get us within 30 mins. Exactly at 30 mins (6am), the tow truck arrives and we get our car hooked and towed to the nearest Firestone. We didn't get our drivers name but he was extremely fast and professional. Within a couple minutes he dropped us off at Firestone. 10/10 would recommend. As out of town folks, one of the worst things that could happen happened and at the worst time as well but thanks to B&D, we were able to be on the road in no time! read more

I mean, what can you say they towed my car. It could've been a lot worse $280 later and I was out the door. The guys there weren't jerks they help me out and I was on my way. They were doing their job so I'd be mad at them, now my apartment complex, they can eat a bag of... read more

Untrustworthy. They committed to picking up my disabled car. They said they were too busy to do it the day I contacted them, but said they could tow it the following day. I emailed them the details they asked for. The next day I called back and was told they are unwilling to do it because they don't wan't their truck too far from their shop. Don't trust these people or what Gonzalo tells you because they do not keep their word. Do yourself a favor and save time by contacting a different tow company. read more

On a rainy morning I was towing a 16ft fully loaded dump trailer with my Ford F250 in Lafayette CA. Coming down a steep slippery somewhat sketchy driveway I lost front steering of the truck and jackknifed it with trailer. Made a call to BD Tow and within 60 minutes tow truck one arrived and another 60 minutes later the medium sized tow truck arrived. Both driver's were able to bring my truck and trailer down the driveway safely to a flat area in the pouring rain. Professional guys that were able to dolly and chain the truck without any damages. read more

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I had to get towed from the concord Chevy dealership to home in a emergency situation and from the dispatcher to the driver one of the most professional team ever. The price was fair and the driver was a super amazing person. Thank you B&D you made a awful experience way better. read more

major concern about this company is that they are willing to charge you $130-$260 a day and on top of that they want to keep your car so that they can sell it off to auction. This company is not a good company to have your vehicle towed in because it's very hard to get your vehicle out. read more

Alton I wasn't able to use their services when I had called due to contract reasons but they gave me suggestions where to call when they didn't need any reason too. Thanks read more

Well, I certainly would never use them because a B&D driver just cut me off, going on the shoulder through the merge lane, to get three cars ahead of me in traffic. Hope they're not trying to cause accidents so that they can tow the cars is involved?! read more

B&D Towing - Bad driver from B&D - Towing Near Me - Concord, California

This is your typical scumbag tow yard, with your typical scumbag tow yard workers. Yeager, moved at a pace as if he has all the time in the world, and was as little help as he possibly could be. Thanks for nothing guys! read more

This review should be helpful first and foremost to all the Property Managers out there, who are or have been looking for a towing company. If you are a person whose car broke down in the middle of the road, go somewhere else or pray to God for a good service from B&D Towing. Please, save yourselves time and money and find someone else who can provide you with proper towing services. BUT, if you are crazy enough to go with them, this what you will deal with most likely: 1. Dispatcher lacks basic customer skills. Just any dispatcher who works there lacks basic training in the field of customer service. Or the training was provided but they are too lazy to perform with a pleasant demeanor and be professional. 2. Lack of consistency, breaking the rules of agreement and changing their mind, whenever they feel like it. Not only dispatcher will do so, but the drivers as well. 3. They promise they will show up in 20 minutes, they show up after 2 hours. Punctuality is just a common sense these days, when dealing with high quality company. Since they are not a quality company, they lack common sense. 4. They will promise that you will be called back very soon (yeah right), but they DO NOT. You need to call back and remind them, obviously. 5. Forget calling after 9 pm. People sleep on the job over there. But, if it happens for some reason, that they will decide to answer your call, you will be informed that there is nobody available at the moment. But which moment and what time someone will be available to help you? That is up to you to figure out. 6. I wish I had taken their names, so if you really have no choice and for some reason you might need their so called services, make sure you take the names of all employees with whom you might be talking. Yet, I do not believe it will be helpful in any way....... read more

tl;dr: After a long night of disappointments, B&D Towing came through for us, like a shining star, and we will *definitely* use them again, and refer friends to them! Full story: After leaving a party in Oakland, around midnight, my husband thought something sounded funny with his motorcycle, so we pulled over on the side of the road. After a quick check of the back tire, he determined that it was not safe to ride all the way back to Danville (about 20 miles). I called AAA, having purchased the higher level of membership for exactly this reason (motorcycle towing). They started a ticket, told me it'd be about 45 minutes, and sent me a confirmation text message. After a lot of back and forth, around 2 am, they told me that they didn't have a driver to come get us. It's too far for them to tow us home. Really?! They suggested we call another towing company and submit for reimbursement. Tired and just wanting to get home, I called 4 or 5 tow places from Yelp. After someone finally answered, they told me it'd be about 90 minutes to come get us. I agreed and we settled in. 90 minutes later, there's no tow truck and now they're not answering their phone and it's 3:30 in the morning. And we're on the side of the road. In Oakland. So, we start calling places again. My husband thought that maybe calling someone closer to home would be a better idea - they'd drive to come get us, and then be close to home base when they dropped us off. We called B&D Towing. I'm pretty sure we woke the driver up, but he took our info and said he'd be on his way. Hallelujah! He calls back about 20 minutes later to confirm where we are, and about 20 minutes after that he rolls down the street, lit up like a long haul trucker. So, by about 4:30, the bike is loaded on the flatbed, all strapped down and approved by the husband (who tows shit around for a living) and we climb in the truck. It is brand new, super clean, pleasant smelling. We drive the half hour home, and watch the sun start to come up (it was June). We chatted with the driver (Yeager, maybe?) and he was super friendly. We get home, unload the bike, pay the man and crawl into bed around 6. Finally, that "adventure" was over. read more

Courteous Answered the phone right away Arrived in less than 30 minutes I would highly recommend them! read more

My review is for Tony in particular. He came through and made things easy after a difficult situation with my car. Thanks Tony.

Tow truck driver blocks the building exit and didn't even start the towing process and instead of apologizing he replies: can u go around? We are in the middle of a pandemic and seconds late can take people's life off. Respect when u r doing ur job. At least u r doing something wrong don't also be rude! read more

after calling a couple of companies after a blowout at 4am and getting answering machines and "we have no drivers" I called B &D. They we're there within 20 minutes and I was back on the road. read more

hello karen it was my fiance who crashed the bike and i was the one who came to help after i got off of work. he wasn't there to push or lift anything, just simply to pay to get his bike that's why you didn't see him walking or helping. i don't find offering help rude at all that's what i expect from a business but what i do find rude is the attitude that we experienced. maybe you were having a bad day or not feeling good, but you as a manager and as someone in customer service in general should know not to take your feelings out on people, i fear that's common sense. i've been in customer service since i was 15 and we all have bad days but i have never and will never make a customer deal with my personal problems. what i also find rude is you commenting on my 2 minor sisters bodies!! at the end of the day we received attitude and nasty comments from you and i don't think anyone should deal with that:) have an amazing day karen read more

Richard and his crew came out to Mount Diablo today and recovered a Mustang from a slippery hill. They did an excellent job and were swift to respond. Could not ask for a better team of professionals!! Thank you so much for your five star customer service and quality work! read more

B&D Towing - Recovery service - Towing Near Me - Concord, California

Hi Karen, I went to your office to show whom I was told was the manager (guess that was a lie) my designated parking spot is noted in my lease agreement in an attempt to end the Harassment. Most of what you wrote was the drivers rendition of what happened. Your driver in fact came to my house during a shelter in place order physically postured up at me and shot his mouth off in Spanish. I have the right to defend myself and property. You mediating to the public not even being there or at the office has zero relevance. It's all on video btw. My truck is most certainly not "jacked up" it's standard height. Do you even know cars/trucks? There is a lot more to this story you're right and if you knew it you wouldn't bother with this account anymore. Regardless of your attempt to justify the situation. As I said before the police would have wrote me a parking violation if I was parking "illegally" as you stated. The day before the fire marshal came and he said I was fine and didn't write me a ticket. Fire marshal also told HOA the same. Your company came to my residence in an attempt to remove my property under shelter in place orders while in a global pandemic to enforce a petty hoa complaint. Then called the police to attempt to enforce it. Police agree this was ridiculous. You're a non essential business functioning through some loop hole trying to take advantage of people because business is obviously slow. read more

My car was stolen last July & was picked up by this tow company and brought to their facility, instead of running the plates and contacting police , the brought it to there tow yard to charge me 315 for it being there for less then a couple of hours . Another $60 to put it on the street because I needed to call a lock smith to get new keys . Me & the officer were so confused . Shady people moral of the story . read more

Great service. Arrived ahead of schedule, with a call beforehand to confirm the location and tell me how many minutes away. Met me in Rheem, parked the flatbed safely. Asked if I wanted to drive my car onto it, or have him do it (I opted for him to drive). He carefully and slowly put my car onto the truck. Expert handling of my Tesla, and even knew the phone app has all the info he needed to complete his forms. We quickly completed the transaction, he double-confirmed the destination, and the car was off. Super-courteous, mask-wearing, efficient, care-taking service. read more

We had to wait over an hour outside the building for a tow truck driver to release my vehicle even though I called well ahead of time several times to update them with ETA. I have medical issues which put me at high risk and due to Covid and location there was no restroom facilities available. Professionalism is lacking. Customer service provided by female was mediocre and tow truck driver said " you can just keep waiting". Just because my vehicle is here does not warrant such bad treatment. smh. read more

never get ur car towed. all towing companies are running not for humanity buisnesses. they dont care about u at all. its creppy there. b and d towing creepy place. charged me $800 for having my car in their lot few days. they picked up the car right near there buisness 7 minutes away. yet $800 owed. i left the car with them and paid the $800. they were too rude to pay me anyting for the car. not good buinessness. not good beings. dont have anything to do with them. the person answered the phone was ok his name was something like gerardo. the others who worked there were arrogant rude men with no respect for women or other human beings. they were so rude. and they were stealing from me. yet they were rude to me. that clearly tells crooked company. the only one who was nice polite respectful was tuan. he was new. yet super duper respctful and kind. not a jerk he was. the rest we rude. the person processed the bill of sale threatened to charge me more $ because i told him the company was crooked. he was shaking. cause he knew it was crooked company. they lock all the doors and u can only walk in when they have someone come out. means they know people will be pissed and walk in and be angry. they are doing creepy buiness in my oppionion. stay away from them. owners must be very cold hearted to run such a buinessness. i can see from all the reviews that people had bad bad experiences with b and d towing. bad bad. stay away from them. protect ur car. to the owners of b and d: i know a # of people who had to pay u $800 for a few days of storage car picked up concord near ur lot. all their pain and suffering will be entertwined with your energy. just know that. u cant do shady buisness with people and expect bright shiny energy. not gonna happen. look at the reviews. people no like u guys at all. either do good right fair kind buinesses that offers something to humanity. or get out of the towing company buissness. do something worthy. THE MESSAGE FROM VINCE S. DATED AUG 2024 IS POSTED BEFORE THE SEPT 18TH BRIAN W. POSTING. AND AN APRIL 2024 POSTING IS BEFORE A SEPT 2024 AND OCT 2024 POSTING. ALL THIS IS SUSPICIOUS THAT SOMEONE CAN MANIPULATE THIS YELP REVIEWS. THAT IS SO SUSPISCIOUS OF SOMEONE ABLE TO PUT LATER POSTINGS THAT LOOK LIKE BRING POSITIVE NOTE TO THIS COMPANY AHEAD OF SEQUIENTIAL DATED POSTS THAT ARE CURRENT. SUSPICSICOUS. THATS WHAT I AM SAYING I DONT TRUST THE POSTIVE REVIEWS OF THIS YELP FOR B AND D TOWING. I HIGHLY SUSPECT B AND D TOWING IS PAYING SOMEONE TO MANIPULATE THESE REVIEWS TO SOME DEGREE ON YELP. ITS TOO SUSPISCIOUS STRANGE POSTS OF NON SEQUIENTIAL DATES. WANTING TO LOOK GOOD AND WANTS PEOPLE NOT TO SEE THE VERY RECENT BAD REVIEWS.WOULD GIVE A MINUS STAR # REVIEW IF I COULD. LIKE MINUS 100. read more

I live in Sacramento- The land of car break-ins! This morning I get to my car and all of the wheels and tires are stolen- the car left on concrete bricks! What a wonderful way start to my day! I have a AAA membership to get my car towed and they told me I could not get a tow for a car without wheels, so I called AAA Insurance and they told me the only towing company that would do that is in Concord. Later on that day, Gino from B&D Who arrived in a big flatbed truck. He had a quite a time trying to get it on the flatbed and it finally worked after multiple attempts-then he safely got it the yard. I felt so bad for him it was really warm today and he sweat like crazy! Thank you Gino for taking care of me! Nice guy too! read more

B&D Towing - Gino got my car with no wheels safely to the repair shop! - Towing Near Me - Concord, California

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I had nothing but the best experience with them. It was fast, affordable!!!, and not only was the dispatcher nice but so was driver who helped me get my car towed back home. I think the service was very professional and amazing. To the folks who love to highlight the fact that their drivers might have a language barrier, Shame on you!!! These are hard working people trying to make a living. And because they're different and speak another language doesn't mean you can talk down on them, or put them on blast. I will use them again and recommend them to family and friends. read more

B&D towed my truck and did not put the gear shift bar back correctly. It shifted and kicked out while I was driving, which is super unsafe but luckily, I didn't have an accident. Their negligence could have caused a lot of harm to myself or other drives, and less importantly, could have significantly damaged my truck. I do not recommend their services and if you have to deal with them, double check your car for damage. I recommend United Towing instead - super reliable, friendly, and competent unlike B&D. read more

I am beyond frustrated!! My car got towed at 9pm last night and I immediately called B&D to retrieve my car. I was very respectful, considering this was my fault that it was towed as I had no business parking there. The dispatcher (very rude lady) stated that a driver would call me back with information on my car. The driver called me back 30 minutes later and told me he had my car, how much it would be, and gave me the address to B&D. I showed up 30 minutes later only for the location to be CLOSED (this in itself is insanity, why on earth would the company be out towing cars and close when patrons want to pick up their cars?!). I called the guy who called me about my car and told him I was at the garage and he told me that he as "AT HOME!" And that he "assumed I was coming tomorrow." What would make you think I would come tomorrow when it is only 10:30PM at night?! I want my car!!! I then had to call the dispatcher back in order for someone who was not at HOME, to come to the garage to release my car. No one contacted me back. It is now, 10:37AM and I am STILL trying to retrieve my car! The company is trying to keep the car as long as possible in order for fee's to build up. This is heartless and it should be illegal!! Currently STILL WAITING ON A CALL BACK TO GET MY CAR!! read more

Excellent service at a really fair price. I shopped around and saved over $100 with B&D.

- Late: 33 minutes after scheduled appointment. - Rude: Company was extremely rude to us. - Lie: Called our insurance company and claimed the vehicle was 1/2" off the ground (do you know how low 1/2" off the ground is?) Making us waste our time, money and energy. If you had no intention on doing anything outside of annoying us, maybe you could have informed us last night so the vehicle could have been transported by someone who actually cares about relationships with customers? read more