I had one of the worst customer service experiences of my life with George's Towing / Valeo, entirely due to the front desk staff. Before even coming in, I called ahead to confirm the process after winning a vehicle at auction. I was told all I needed was the release PIN that had been emailed to me. I drove 1.5 hours each way to their location, provided the PIN, and was then told the vehicle could not be released. When I attempted to calmly re-verify the PIN to ensure it was correct, the front desk attendant became defensive, insisted she had written it down correctly, and dismissed my attempt to clarify. It later became clear the PIN had been entered incorrectly on their end. Because of this error, I was forced to leave without the vehicle and return on a second trip another day, turning what should have been a single 3-hour round trip into two separate trips totaling over 6 hours of driving. On top of the wasted time: I had to pay someone to accompany me on both days to help retrieve the vehicle I paid bridge tolls multiple times I lost an entire additional day The total added cost was substantial--nearly half the price of the vehicle itself To make matters worse, when I later went to the DMV, I discovered that required paperwork had not been provided. All documents were stapled together when I received them, and I handed them directly to the DMV--yet I was blamed and told, "I gave that to you," which was simply not true. Instead of accountability, I was met with denial and deflection. This was not a misunderstanding. This was poor communication, lack of attention to detail, no accountability, and zero concern for the customer's time or money. The defensiveness and refusal to acknowledge clear mistakes made the experience even worse. If you value your time, money, and sanity, I strongly recommend avoiding George's Towing unless you are prepared for delays, repeat trips, and unnecessary expenses caused by front desk errors. This process should have been simple. It became expensive, exhausting, and entirely preventable. read more

I contacted George's Towing Co. in Vallejo because I needed help lifting an overturned trailer. Before they came out, I gave them the details and explained that the trailer was empty. I was told they could handle the job with one large tow truck for about $380 per hour. I understood there could be a minimum charge, which is normal in towing, so that was not the issue. The problem started once they arrived. The first person who came out did not seem experienced enough to handle the recovery alone and ended up calling in another tow truck, and then another one after that. None of that was clearly explained to me in advance. I never authorized those additional tow trucks, and I was never told on the phone that they would add extra labor charges either. What made the situation much worse was the billing. The first amount they gave me was about $4,800, which was completely different from what I had originally been told. I had to argue with them and push back hard because I did not agree with those charges at all. After insisting and complaining, they lowered the bill to around $3,000, which is what I ended up paying. Even then, I still believe it was far too much, especially because the extra tow trucks were not authorized and the added labor cost was never disclosed during the original phone call. The whole experience felt very unfair and very stressful. On top of that, there was pressure to pay, along with threats that if I did not pay they could tow the vehicle to their yard and charge even more for towing and storage. In a situation like that, a customer is already under stress and just trying to solve the problem, so that felt wrong. I ended up paying around $3,000, but only after having to practically beg and demand that they reduce the original bill. I do not agree with how this was handled. Based on my experience, I strongly recommend that anyone using this towing company in Vallejo get every possible charge, including extra trucks, labor fees, and minimum hours, clearly explained and in writing before authorizing the job. read more

Just got my car towed from work to home. Hernando was wonderful, helpful, professional, and very friendly. On top of that he treated my old car with care. read more

If I could give George's Towing 10 stars I would! Today while walking my dog I came upon an elderly homeless woman living in her car that would not start. She was desperate and sobbing and asked if I could jump start her car. I didn't have cables so I called a local tow company. I called 3 of them, each promised a truck and then flaked out. Then I found George's. They had a truck there in 30 min. The driver was the nicest guy you could hope to meet. He got her car running in 5 minutes. I'd never met this elderly woman before but I couldn't turn away from her need. I'm thankful to George's for coming to her rescue. read more

Trash! They took my State Farm request and then didn't show. No updates, had to call 3 times only to be told "high call volume". They were over an hour late and then cancelled my tow. I should bill them! read more

Today, at 1725 at the corner of Broadway and Florida. George's Towing flatbed matching the one in the photo takes 90° turn left onto eastbound Florida from southbound Broadway in Vallejo, defying oncoming traffic who had to slam on their brakes and were barely able to stop in time to avoid a multi-car collision with the flatbed. I looked at the logo, George's towing with brought yellow outline. On the back of the cab, George's towing in cursive. I called the number and was told by the guy who answered that they don't have any yellow trucks and it must've been somebody else. Bullshit, I know what I saw. It was a hair-raising experience, and somebody needs to deal with the guy who answered the phone at 5:25 today, when I called. After 35 years on business, I KNOW you know better. read more

George's Towing - Towing Near Me - Vallejo, California

Answered right away! Send a tech to unlock my vehicle in just 40 minutes! Quick and easy

Horrible experience. Painted all over the driver windshield. Predatory charging practices

This company is the worst I've ever dealt with in my life. My car got impounded and I left 3 jackets and my sons nike ski mask inside, When I went to go retrieve my car everything was gone and I asked the guy that was in the front window about my property, He said they had to donate it for "safety reasons" ?!. How ridiculous they will be seeing me in court. read more

Normally I'd say I had a great experience because Francisco was working on the weekends. But usually the good people are not available. This time they sent Juan who was drunk and his breath smelled like whiskey or tequila . I could smell the alcohol coming off his breath from two feet away . He's out there driving a tow truck with alcohol on his breath and halfway through changing the tire he decides that he's going to take his time so I grab the tools to help him out and he tells me to get off his tools and he cancels the job after taking $100 from me. Biggest scam ever I'm not happy with this company at all and I won't be using them further. Also the manager Tom was in the Pilot's chair during this armchair quarterback Hail Mary scam. read more

George's Towing - If you get Juan good luck because he's a drunk and he drives drunk on the road well he's Towing hope that makes you feel safe, - Towing Near Me - Vallejo, California

I went to retrieve my belongings from my vehicle and they told me they disposed of some items for "safety" reasons and also stole my Beats Pro headphones. I called to try to see what happened after thoroughly double checking and I told the manager specifically where I left my headphones and they placed me on hold then told me no one saw any headphones. The last location on my headphones were at the tow yard, then the location stopped showing. My headphones were fully charged. How does that make sense? Oh and they let me keep the box they came in as a reminder smh. read more

George's Towing - Towing Near Me - Vallejo, California

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I hired them because I used them in the past and they were doing well when they had a guy named francisco. But they hired a new guy named Jose who came to help me change a tire very slowly, they made me pay $100 deposit up front and he took his time, his breath of alcohol. It was tequila or Whiskey on his breath. He was very rude and made me upset and when he was taking his time he didn't offer the solution or change my tire so he agreed to let me use his tire iron and I began to jack up my own car and use his tire iron halfway through changing my tire he took back his tool and left me hanging with my tire on the jack. And they would not refund the $100. Not only were they rude but they claimed that he wasn't drinking on the job but I clearly smelled alcohol on his breath and he was acting like a drunk. This is very unprofessional and I recommend you call somebody else because the wait time and the attitude and the fraudulent payment reeks of the word scam. read more

This lady refused to help me get my car out. She said that I needed registration to show ownership which is in the vehicle as it should be, I told her I can show you in the vehicle. She then said that won't work I need to go to the DMV and mocked me lol. She refused to give me her name as well as the manager and or owners name and turned her mic off and walked away. There business hours state 24 hours Monday to Sunday yet you can only get your car from 8-4 during the week which is false information online. The worse service I've received dealing with a tow company. They just want there money! SMH read more

George's Towing - Front desk employee - Towing Near Me - Vallejo, California

I had to call them twice to get my car towed two different times and they were quick & reliable! They got to my location in 15 mins even though they said 30-45mins. Both of the men worked fast and got my car towed in no time! One of the guys name was Tom, the other I never got his name but they were good! I would highly recommend this tow company to anyone who needs their car towed ASAP. read more

I needed to move my truck to the repair shop and I called them after reading the good reviews. I have nothing but more good to say in response. Calling dispatch around 7:30 am. We were at the shop before 9 am. My truck was dead with a suspension issue, parked in our garage. The driver did a jump start, moved it onto the flatbed, and on to the drop off. Easy, Fast, Responsive, and a Value. read more

Speedy friendly service at a reasonable price! Thanks to Sarah & Juan for getting my car running this morning.

Nando was friendly, fast and professional. Thank you for towing my car within an hour! Thank you George's Tow!

My car was towed to their yard. I was told that I needed my registration to get the car out. I told the employee there that my registration was inside the car. He told me he would go check. He came back and told me that it wasn't in there and that I would have to go to DMV and get a copy and bring it back. I asked him if I could look and he told me not without registration showing ownership. This idiot had me go to DMV wait hours, and pay a copy fee. When I got inside my vehicle, the registration was right there. They racist. read more

Most people don't call towing companies when they're having a great day, much less review them, so it's hard to know which company to choose, but I'm really glad I called George's! We've been struggling with a vehicle abandoned on private property and got the runaround or just plain no response from other companies, but the woman who answered the phone at George's was so nice and helpful. The tow truck driver was so nice and helpful! Now after months of trying to get this vehicle moved, we are finally rid of it and SO grateful to the professional and very timely team at George's! read more

Awesome Tow Techs!!! And fast response and service. Techs were easy to talk with.. Highly recommend George's Towing read more

Great customer service! I am 7 mos pregnant and was in a car accident and needed my car towed to my Original auto shop in SF. I had a meeting and they worked around my schedule and were even early and waited for me! They gave me a ride to the enterprise two miles away since i was home alone today! Very nice driver too! read more

Needed to take my vehicle from my house to a friend's house about 2 miles away to get it worked on. I called George:s Towing of Vallejo and was quoted a great price to have it towed. A tow truck arrived at my house, but it was the wrong type tow truck. I told the initial tow driver that I needed a flatbed tow truck to tow it. The driver let his dispatch know of the mistake and a flatbed was called. Flatbed arrived driven by Randy. Randy was able to load up my truck despite having a bent driver's side spindle. Randy's only concern would be the length the flatbed would be once he lowers the FJ down onto the ground and onto a driveway. The street was narrow and I had to ask a neighbor to move his car so that Randy could have the length to lower his flatbed then off load my vehicle. Randy was able to off load my FJ with little to know problem. I was grateful and along with the tow charge I gave a tip for his service and nothing went wrong. I would recommend George's Towing for your towing needs whether near or far, residential or commercial. read more

George's Towing - Towing Near Me - Vallejo, California

Top notch customer service from start to finish, from the office staff to the roadside technician. Great real time updates and follow up communication by text. The whole experience was so smooth and easy. Absolutely recommend this well run company. read more

I've used George's Tow 2 days in a row. I needed to tow my vehicle to a shop they were unable to repair it so I then needed to tow it back to my house. Both times the service was exceptional, professional dispatch, fast and affordable. I highly recommend them. read more

Waiting on AAA? Did you get an estimate of/have already waited xyz (insert 3-digit minutes estimate)? Then call George's NOW and see if they can do better! After AAA gave me a 150 mins estimated wait I CALLED dispatch because the wait time came and went. I was informed they were still looking for a driver blah-blah-blah--with NO PROVIDED UPDATES?!? Did I mention I ALREADY WAITED the 150 minutes provided time? That's when I looked in good ol' Yelp! George's dispatcher had a very calming and reassuring demeanor. After 3 minutes of basic contact info, we hung up. Right after, I received a text that a driver was assigned and 9 minutes later Driver Jesse came thru!! Give this man a raise!!! Not only did he arrive in an extremely fast manner but the level of customer service and knowledge was outstanding...Thank You Jesse. Ps: I mentioned to Jesse the last/only time I was towed by them was early 2000 and described the older, slim gentleman. He later said that was The Man himself--George. read more

George's Towing - Parking garage tow. AAA said none their trucks would fit, but they were still looking for a driver/truck that would. - Towing Near Me - Vallejo, California

I needed my truck towed from point a in Vallejo to point b. When I called, they were friendly and very responsive. They let me know exactly what was going to happen including time frames. The service could not have been better and the pricing was acceptable. THANKS!!!. Highly recommend. read more

I placed a call to George's towing yesterday evening. I spoke with the owner and advised him that I needed a a car towed from my property. I asked him what was the preference of payment. He stated credit card or cash. This morning Eric came to tow the car. He was both professional and courteous. When it came time for payment, I presented my credit card. He explained there was a 3% charge. I was dismayed as the owner never shared this information. If he had, I most certainly would have made the cash available. As a business owner , it is imperative that information such as this be relayed to the consumer. Otherwise, it gives the appearance of deception. read more

Very Friendly customer service in the 38 degree 7AM. The tower driver friendly and patient in such freezing morning too. The price is reasonable. They accept car insurance. Check if they accept yours car insurance. read more

Just a a vehicle towed. The service was very professional and the price charged very generous for a private pay tow. Very knowledgeable and I was certain the car was in good hands. Prompt and courteous. In you need a tow in the Vallejo area be sure to give them a call! So much faster than AAA . read more

Was driving down near in n out and right before i took the turn to go into the drive thru i get cut off my a guy in a tow truck (had this logo) weaving through traffic like its nothing so i yelled at the guy out of anger and he decided to stop in the middle of the road just so he can argue back at me but funny thing is that right before he started yapping a bus driver pulled up next to me to start yelling at him too turns out he cut her off ways before me so i kinda knew that this place had really bad workers prolly dont got a cdl wouldnt be suprised read more

The people at George's towing are the most rude people. My daughter passed away and her car was stolen then recovered and sent to George's towing. I just wanted to know what they would do with the car and all they did was put salt in my wound. Just awful people!!!! They have no respect or professionalism at all!!! read more

I'm giving these guys one star at least because I'm proud of them for hiring strictly from the gay and trans community. All staff including the owner have come out and shown their gay pride and that's very brave and noble of them. Other than that though, the service is horrible, they steal from the vehicles, damage the cars, tack on made up costs, argue with customers and are in general some of the most mentally handicapped , slack jawed, rude, disorganized, hostile, thieving, trans people I've ever met. Usually trans people are very kind but not this group. They kept hitting on me even though I'm straight. It was disgusting. They also had a dog on site that looked like it was starving and had open wounds all over it. I hope theyr dont beat that poor thing. read more

Reasonable pricing, friendly service, on time per estimate. Got my car towed to the shop about 20min away.

my car was totaled and it was very difficult to tow since the whole front end was damaged randy was super nice very good customer service He went out his way to get my car down i will be using this service again Thank you so much randy ! read more

I can not say enough about this towing company. After AAA turned us away on a call, I called George's tow and they came to the rescue within 30 mins. This company is definitely a great company. Their fast, professional and most of all extremely affordable compared to other local tow companies I contacted before I contacted George's tow. Their now on my phone contacts and I'll always share my great experience with them to others seeking a tow, jump, tire change, etc. This review is way over due and like to share my great experience with others. Thank you George's tow for saving us when others wouldn't! read more

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Polite, fast and efficient. Reasonably priced. You couldn't ask for better. I was stuck on a Saturday morning and not in a position to wait around. I called two other places first. One didn't answer and the other said it would be at least and hour. George's towing had a truck at my location in less than 20 minutes. Top notch service. read more

These guys are great. Always available for in town tow and further when needed. Never had to have a long wait either. Great customer service and I highly recommend them. read more

George's Towing - Dropping my vehicle off where it goes - Towing Near Me - Vallejo, California

Horrible customer service. The big lady at the front desk is hella rude. They need to pick their customer service up or just get a new girl. She is the first person you see and she doesn't make the business look good by being ugly to people. read more

Called to get my car towed! Was given a time frame from a polite dispatcher! On time and the tow truck driver was also very professional!

Aaron saved the day! For real! AAA left me waiting for 2.5 hours and proceeded to tell me it would be another 90 minutes before anyone could come tow my car. This is after I'd worked a graveyard shift and was left stranded in the parking lot of my place of employment. My level of irritation was off the charts. Once I realized AAA had no real intention of getting me a ride, I did a quick Google search and called George's. They answered immediately, gave me a price and said someone would be there within 30 to 45 min. They kept me updated with text messages. 10 minutes later the driver rolled up. Aaron was my driver. He was cool, laidback and easy going. We actually had a pretty good conversation and some laughs on the ride from Vallejo to Richmond. George, if you're reading this, give Aaron a raise! He's an asset to your company. I cannot recommend these guys enough. Five stars ALL DAY!!! read more