Worst customer service and never answers the phone. Prices up for no reason. They're ripping people off! Also check your cars before you leave. after two days there my car battery was tampered with. read more

Horrible service. I went there to pick up my car after it had got towed there and the staff had a horrible attitude (HOA had the car towed for parking in the back of my own garage). The fees to get my car out were extremely exorbitant and they even charge a 3.5% fee for using a debit card. Pray that you never have the misfortune of having your car brought to this establishment. read more

Recently, my vehicle was hit by another vehicle in a school parking lot. I needed to have the rear side of my car repaired. Hernandez Collision and Towing not only restored my car to better than new condition, Valoree even helped me with dealing with the insurance companies. She knew all the right procedures and even communicated and coordinated with them to get my vehicle repaired, provide a car rental and have my vehicle back to me in a very timely manner. Hernandez Collision and Towing went above and beyond the call for customer service. I will definitely visit them again. read more

I've never experienced worse customer service in my life until I had the unfortunate chance of having to interact with these people. My scooter got stolen from San Francisco during the weekend and somehow ended up in this tow yard on a Sunday although they weren't open for business hrs..giving them the chance to charge me $65 daily storage fee. After hours of calling the police and finally figuring out where it is, I got in contact with these guys (it was Monday at this point) to arrange getting my scooter out the next day but they refused to help me out in anyway. I explained to them multiple times how I work during their business hours so there was no possible way of me arranging a time for me to get there to get the scooter out before 5 PM. I did manage to get out of work early enough Tuesday to get there but I still hit traffic and ran five minutes late.. I called the lady crying frantically begging her to stay open an extra five minutes and even had the police department call her and explain the situation, yet they refused to stay open although I was a block away. They were well aware of the police tow release at this point. I understand that their business hours are between 8 and 5 PM but given the circumstances, that i live almost 2 hrs that my scooter got stolen and that I was already having to pay $65 a day in storage fees PLUS a $400 tow if i want it back to San Francisco, I figured they'd be slightly sympathetic to my situation. But of course they weren't and of course they are greedy pricks that refuse to stay open five minutes to make an extra $65. Finally Wednesday i arrange to have my scooter picked by a friend and all of a sudden I'm being told i had to pay the $65 daily storage fee=$200(which i knew about at this point) plus another $200 for the initial tow from when it got stolen. THEY NEVER MENTIONED THIS TOW FEE BEFOREHAND! So at this point I'm given no choice but to pay $400 to get my scooter back.. i can't believe the scam you guys are running. I am just mind blown that anyone would do business like this! It's not like I was illegally parked and got my scooter towed.. I was robbed and i was trying to deal with what was already a terrible situation. And they took advantage of the situation. Not that it matters anymore but i thought it'd be a good idea to let everyone know you guys are disgusting, have poor work ethics and don't deserve to be in business. This is the last thing i would expect from a family owned business.. especially one contracted by the city. Theres a nice place in hell for people like you making a living off others misery. read more

Absolutely awesome customer service and responsiveness. And a plus is the owner is a neighbor! We have a very old pickup we use for hauling home lumber and other home improvement stuff and it would not start after loading it up with purchases. Dead as a door nail in Home Depot parking lot. First I called our ins carrier. Got dumb automated system after being on hold 20. Meanwhile it's 93° in the sun. Got disgusted with State Farm and searched for towing. Hernandez was closer than all the rest so I called Hernandez and had a truck in under 15 min. And the owner on the phone was an absolute doll - super helpful. And sympathetic too. When the truck got to our home the driver pointed out he lived just up the street. Just a luck of the draw and boy were we lucky to have a great neighbor and now a new resource. Next stop fix the truck! read more

This guys are a joke! They came and towed my car... Well, the most unprofessional driver I've ever seen. They dragged the car out of its spot, damaged one of the wheels, the undercarriage and front bumper. This guys have a law suit on their way. read more

Hernandez Towing - Notice the truck's bed angle. - Body Shops Near Me - Pittsburg, California

Recently I had a little "incident" with my car and needed to get some estimates. Valoree came to my office the day I first spoke with her and did an estimate on my car. I had the itemized invoice by the end of the day. I would recommend them to anyone! read more

So i'm only on here to write a review about the Lady that works here. I read some horrible things about her , so going in i was dreading it . She was actually very nice and helpful . All the negative things that was said about her , i did not see in her at all . read more

Mario is excellent with collision repair...and even better with customer service. He took care of everything with my insurance...I dropped the car and picked it up all pretty and new. Seamless!!! read more

Horrible service. Staff is rude, lazyAnd the place is not very clean. I went to pick up my car after it got towed there and they told me I couldn't have it because they had to get it out and "it would take about and hour or more". The woman working there was also taking out bags of garbage that smelled like death and putting them in the trunk of a car. Very unpleasant experience read more

My son was in an accident. We have never experienced this before and had not a clue what needed to be done. The accident was bad enough that there were news articles online and a tow log was published. Next to my sons car was listed this tow yard. I called and said I believe my sons car was towed there, it was a Saturday and the nasty woman answering the phone seemed pissed I was bothering her, however, she agreed to let us get into the car to get my sons belongings but said since it was a Saturday we would have to pay 100.00 cash! Fine, we got there and the same nasty lady met us there, didn't even speak to us, opened the door, answered her phone and walked away. The custom this nasty woman was talking to was not happy with her disgusting attitude and asked her not to be so rude..she literally yelled at him and he hung up on her. Then she turned to us, nasty as ever, apparently my sons car was NOT at her tow place which oh my, that really pissed her off! She said how did I know the car was there, I told her about the tow log, she then yelled at me and said I should never go by that, told her I was sorry but I've never done this before. She then said I should have told her all this! I told her she didn't ask me any questions. She of course demanded the 100.00! Wow! Way to be compassionate about accidents! By the way, way we did find the correct place, they were so nice, professional and compassionate about my sons car and accident. Also, they new about this nasty lady and her tow place! They were not surprised!! Never ever would I do any business with this company by choice nor would I recommend them! Ever! Absolutely nastiest person I have ever dealt with in my life!!! read more

Came to our car (in San Ramon) from Pittsburg not once, BUT TWICE in one night around 1am-2am in the morning to jump start my mom's car. Praveen was helpful, patient, and at the same time gave us a few pointers. Would for sure recommend. Thanks Praveen! read more

I'm the owner of a local locksmith shop here in Antioch ca (advanced keyless locksmith) giving an honest review about this company. So one morning on my way to work my car battery died in the parking lot of Panda Express (which is literally on the same block of this company) I diddn't have my jumper box on me unfortunately and I was late so I figured I can ask these clowns for help... Lady answers the phone and I explain to them that I'm a local locksmith and we've done business together before and I needed some help. I even explained that I'm literally 100ft away and just needed a quick jump start. The lady tells me it's gonna be $80 minimum??? Pffffffft are you kidding me? I then asked nicely if there's a discount since we've done business before and she was baffled as if I was asking to borrow one of their tow trucks! Anyways I then called tow workx and they came out and gave me a jump for $20 in less than 10 mins. I believe tow workx is way more professional and of course a lot cheaper. Moral of the story...I wouldn't recommend this company to any of my friends or customers, and I hope they don't expect any services from us read more

I (The Defendant) won my lawsuit against Hernandez Collision & Towing. Thank you, Your Honor!

Family run , great work on my 1987 jeep .. overall friendly great place . My go to shop . They earn your business . Trust

I have known Valoree Blanchard for over a year now. She is a great representative for the Hernandez company. After hearing her presentations about their work, I will never take my car anywhere else when I need any kind of body work done. They are thorough and have great customer service. read more

Came here to get a front-bulkhead welded onto my car after a collision. Welded on perfectly straight with good welds. Everything bolted back up perfect. Good customer service. The price was okay. I got what I paid for. Hoorah. read more

Worst place ever my truck was towed for expired tags with is understandable .But it does not give them the right to steal all ur possessions out of ur car they stole my complete engine I had strapped down in the back .Pray ur car nvr ends up at this Philthy unprofessional junk yard read more

The staff was friendly and accommodating. Made my repair easy, and it looks great, too! I'd recommend Hernandez to anyone!

My husband got in a motorcycle accident yesterdays Hernandez Tow was the one who towed his bike. I hate dealing with tow yards. But Hernandez Tow is nothing like that. There really good people and honest. read more

Great service and work done every single time we brought them dilapidated vehicles. In fact, made them better than new! The guys and gals are friendly, helpful, and professional. read more

Being in the insurance industry I deal with many body shops/tow companies. Hernandez body shop is one of the best in town you can definitely count on them to do the best job! They take great care of all my clients...I highly recommend them! read more

If you want a family oriented, your best interest at heart, not trying to screw you to make a buck company, this is the company you want. Hernandez Collision and Towing is an honest and reputable company that you can count on. I recommend them to anyone I know that needs their type of service. We have worked with Hernandez for many years and I wouldn't have it any other way. read more