(It would appear this place has 2 Yelps...more horrible reviews under Vine Towing) Today at Noon my car broke down in the pouring rain. I called my insurance company to request roadside assistance. They called Grapevine to come tow me.
I got a text message at 1:23 PM telling me that Grapevine would be there within 50 mins and to call them if I needed more info.
At 2:17 PM I called simply to get a re-estimated time frame (As 50 mins had basically passed) I work on phones all day myself, and am well aware being nice on the phone is the best policy when calling into a company. So out of habit, I always start conversations very pleasantly, and would end a conversation before ever escalating a situation.
I stated that my insurance company had contacted them for towing and I just wanted to know when to expect them, as it had been 50 mins.
The man on the phone was extremely rude right off the bat, and in a 1 minute and 56 second call not only did he make me cry becuase I was very confused by his approach, but he canceled service and hung up on me after I told him I had been in the rain since noon.
When my insurance called to ask why, he lied and told them he canceled due to maintenance issues.
I obviously would suggest avoiding this company at all costs. How dare you do this to a woman stranded in the rain simply wanting to ask for a time frame. read more
