I honestly cannot say why I am giving this place two stars. Oh yeah, because I actually sat through the service which was a painstakingly 2 1/2 hours long! I went here only because I thought I was getting a Groupon deal and...well, you know what they say about 20/20 hindsight... Like Amy S., I scheduled my appointment for a Shellac two weeks in advance because EVERY time I called they were "busy". When I showed up 10 minutes the early for my 10 a.m. appointment, the place was dark. A few minutes after my scheduled appointment time, the lady walks up and opens the place: Small and cramped Looks like a health code violation - dirty! The place smelled faintly of smoke -- being pregnant I SMELL everything. The Price Is Right playing in the background, I sit there while my nails seem to be getting the bare minimum treatment. No cuticle work - pushed back. It was like I was five years old again and my mom was pushing my cuticles back for me. I'm actually glad she didn't cut them because her hands shaked like a 5.0 earthquake. Two and a half hours later, starving, thirsty, bum hurting from sitting so long and trying to breathe shallowly I left with a shellac. The shellac polish itself lasted and it didn't have to be redone for bubbles: so that's the extra star; however, I will not be going back. read more

DJWest at Nails Forever delivers the highest quality product on the market. The friendly atmosphere and service are exceptional. DJ is a very talented artist and it shows in the quality of her work as well as the custom artistic touch she can add to a manicure. I highly recommend this salon for both nails and hair. Don't think I will ever have need to go elsewhere again! read more

I always have the best time here with DJ West. She is very artistic and patient when it comes to nail designs. I usually get a full acrylic set with all kinds of different polishes and designs every three weeks. The nails are all the same shape and length which is not something that can be guaranteed at some other shops. I can usually bring in a bunch of pictures I've found online of new designs and we will choose the best looking one for her to do. She also has new design ideas from other customers if I can't decide. She has done some really intricate designs on me and her pricing is very reasonable. DJ also waxes my eyebrows and cuts/colors my hair and she makes sure that it always looks great without rushing her way through the appointment. Nails forever is a one stop shop and I always leave impressed. read more

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Terrible service for nails. Don't waste your hard earned cash, as you will not get your money's worth here!! I booked an appointment in advance and went for a shellac manicure, which I did not get the manicure part. She did not cut or shape my nails as I asked, and she did nothing more than push down the cuticles, but did not even attempt to remove them. (For me this is a huge concern as my cuticles get out of control.) There was no soaking, moisturizing, or conditioning treatment, and only minimal shaping and buffing. I went in without any set or polish on, so this part should have been fast and easy. NO!! I believe this lady is probably good at nails, but from the looks of it, she's only good at her own. While she was working, I couldn't feel a thing, her touch was lighter than a feather. Some of you might like that, but for me that's a huge signal that I'm not getting what I'm paying for. She did not apply the polish all the way to the bottom of the nail bed, seeing as how my crumpled cuticles and hangnails were in the way. Further, she actually neglected to apply the top coat to my right thumb. The worst part for me, is that shellac is supposed to be way faster than getting a full set, and all my friends tell me their polish gets done within 15 minutes, plus a few extra minutes for shaping, etc. She took an ENTIRE HOUR just to apply the polish that sets in 60 seconds!?!? What's that about? Seeing as how there was no manicuring included in the service, I shouldn't have been charged more than for a polish change only. (Most salons charge around $15 for shellac polish only.) She charged me the full $25 for the shellac manicure!! Not to mention that this lady was rather rude and completely anti-social. Apparently she has not the slightest clue about sales, because her people skills are non-existent. (She's not foreign either, so there's no excuses that would justify it, such as she doesn't understand or speak well etc.) If you want to get ripped off and get some awful service and be treated as if you're a nuisance, this is the place for you! read more

I bought a Groupon to come in here for a Shellac and scheduled the appointment for a day or two before my wedding. I wanted my nails to look perfect without getting fake ones. The woman started pushing my cuticles back but they were dry (since she said you can't soak them before a Shellac). My co-worker had told me she always does a spa manicure first before her Shellac so I knew this wasn't true. I asked the woman about removing my cuticles (I haven't had a manicure in a while) and she said it would look fine when she was all done. She was shaking a little bit and seemed very tentative. I immediately started to get nervous about the end result. We left 20 minutes into her "service" and she was on the third nail, ever-so-gently pushing the cuticle back still. The cuticle softener had dried by this point. My fiance and I ended up at Gloss in Walnut Creek after leaving and I had a spa manicure with my Shellac - it survived the wedding with no chips AND nine days in Costa Rica. It was a lot more expensive than my Groupon deal - but sooo worth it for such a special occasion. read more

I've been a customer of Nails Forever for over 30 years and have never had a bad appointment. DJ West, Owner, is a delightful young lady that always welcomes you into her shop. DJ does both manicures as well as pedicures. I mainly go to DJ for manicures but occasionally have had a hair cut as well. DJ is a lovely young lady that does fabulous manicures. I constantly have people asking me where I get my nails done. I proudly give them DJ's name and tell them what a great job she does. In 30 years I've never had any kind of fungus or infection. I would highly recommend DJ West and her shop, Nails Forever, to anyone. DJ is also an accomplished artist and sells her wares at craft fairs throughout Contra Costa County. Way to go DJ... read more

I read TrisHa S. review and I have to disagree. I've been going to this shop since 1984 and DJ and Beth have both been there. They both do a fantastic job. I mainly see Beth, but they have both done my nails. They do a great job! If you had a problem with them you should have mentioned it. They would have went out of their way to fix it. They are both very friendly, maybe you are just not a happy person. If you are new, give them a try, they are wonderful! Sheri P. read more

I got a Groupon for this place. It said redeemable after Sep. 12, 2012. I called to make an appointment and she said nothing was open until noon on Sep. 20th. What a joke. 'We have an overwhelming response to Groupon.' Maybe if there are only two of you working, you should not do Groupon's to begin with. Terrible management skills. I only paid $5.00 for the Groupon so I will not be calling back or going to this place. I would rather waste my money. What nail salon can't get someone in for over two weeks? read more

This place has been horrible to make an appointment with, and completely unprofessional. I'd give it negative stars if I could since your first impression even prior the service is really important. My co worker and I both bought the groupon. On two instances we called, it was very unprofessional as they did not know "each" other's availability-- since I think there are only 2 of them that work here. We were promised a call back after we gave them our availability and no one EVER called us back. I then called again because I was going to Vegas. I specifically said that I was going on Tuesday 8/24 and needed an appointment before that, and I was scheduled in on Monday-- 8/23. I showed up, and sat there, and then was told, oh we had you down for next monday. WTH. I specifically said before I was going to leave for Vegas and gave her my dates. I went to another salon and it was so easy to just walk in, and there were only 2 people. Mind you, this is not a cheap alternative that I went to, its off Treat Blvd across from trader Joe's so its a nice nail shop. So our third attempt happened 3 weeks later, and now I asked my coworker (who told me to buy the groupon with her) to call and try to make an appointment. Same thing! was told they would call her back since they had nothing on the time she specified, and no call. I then called the next day and explained to DJ that we have BEEN trying to get an apt. and both were given the run around etc. I asked her if certain days were available since my co worker and I were both going somewhere out of town and tried to make an appointment three weeks in advance. She said she wasnt sure and asked if I could call her back since she was at some sort of nail show, and told me to call back in 15 mins. I called back and guess what-- no ANSWER! I even left a voicemail. Seriously?! we both then complained to groupon, and they refunded us back our money. Dont buy their groupon, they cant seem to service their clients and I rarely give bad reviews, but come on, we've been trying for what? 3 months to schedule in 1 nail appointment. Ridiculous. read more

I have been a customer of nails forever for more than 25 years. That in itself speaks volumes about this business. Schellac polish must be applied during a dry manicure in order to avoid mold! Trish shouldering check her facts before she starts slamming anyone. DJ Is amazing ane talented with her skills. read more

DO NOT BUY A GROUPON!!!!!!!!!!! I didn't read the reviews until after I purchased the groupon. Most places you can get an appointment in a few days, but I called on Monday for any appointment Tuesday-Saturday at any time and they couldn't find an appointment for me. I am now stuck with this groupon and will probably never use it. I have to say there is a reason that most of their reviews are a star. I also mentioned that I bought this Groupon for a vacation coming up and they still said, sorry. I am going to call/email Groupon to see if I can get my money back- and I will NEVER go there. Thanks Nails Forever, but I guess you don't care about getting new customers. read more

I have been going to D.J. for years for my nails and hair and she does a great job. People ask me all the time where I have my nails done. I bit my nails for years and they are very difficult to do so you have to be experienced to make it work and D. J. knows just how to make it happen. She has also been dying my hair for several years and does a great job at that too. I feel that the prices at Nails Forever are very reasonable and the service really good but from reading some of the other reviews maybe extreme bargain seekers need to stick to the no appointment necessary salons. read more

I went to nailss forever to get a haircut while my mother was getting her nails done the service was exceptional the stylist did everything that I needed and my hair looks wonderful and my mom loves her nails we will be back read more

I have been going to Nails Forever for 10 years and I love it!!! DJ cuts my hair and I have never been disappointed. Whenever I go in I see repeat customers getting their nails done. Four of my friends have been getting their nails done there for 12 years or longer and are extremely satisfied. DJ and Beth are both very friendly and I remember being very comfortable from the start. I am not very outgoing but DJ was able to draw me out on that first appointment and we chatted the whole time. Now, I look forward to a great visit, a few laughs and a super haircut!! read more