Update: I bumped the review from 1 to 3 star. The owner is working with me to fix the situation and get a full refund. He seemed very genuine and upset for me which felt very validating to my feelings. If anyone ever wants to contact him, GET A RECEIPT! It has information to reach the owner! I wished I had known this sooner.
Jimmy the first nail technician I've ever been to has been horrible with details and any kind of customer service. I've worked in service all of my working life, and I was willing to handle rudeness as long as it has been met with skills. He did not, so I was absolutely upset but not as much as I am with Bobby the manager. If you ever do come here. get the other technicians, but not Jimmy and NEVER LET BOBBY TOUCH THEM. I recommend Travis and Kim since they did my friend's nails MUCH BETTER. Bobby may used to do nails, but he is out of touch with reality if he thinks he can still do it yet leave me in this state. His behavior was also icky and leaves me with bad vibes about his fake kindness. The TOUCHING he does to customers that are first timers are DISGUSTING, like we don't even know you and JUST MET YOU. He did things such as grabbing my hair clip and pretending to steal it and throwing the pearl charms at me that was being put on my friend since she was getting finished up with a much nicer nail art. My friends also had their own experience with Bobby like being called "watermelon girl", having their hand hit, and being shoved when taking their nail art taken pictures of.Leave us girls alone and let us have our night out. Without my boyfriend the next visit Bobby pressured me into without a refund, I would've just been incredibly uncomfortable with what he was going to try next. The lack of space and respect was appalling. The next visit was with unwillingly with Bobby since he was the only "technician" there, and he left my nails in major pain, cut, and mental agony. I have yet to receive the complete refund that was promised to me since my boyfriend finally managed to get for me.
This was my first time going to a nail salon, but I felt like I was dealt a bad hand TWICE. First time, my nail technician Jimmy was rushing my nails since he had to go somewhere. My nail shapes were inconsistent from oval to square on my right hand, and he didn't even follow the inspo to any kind of semblance. The long petaled daisies he chose to give me were inconsistent in angles and numbers of petals, it was just horrible art for a basic design I asked for. He was just curt and rude with his attitude, like he was exasperated with me. He was so half-*** about it, and I didn't even receive a top coat, cuticle oil, or any kind of service since he just up and left me after finishing this "art".
Now, the next visit was the absolute worst and was supposed to rectify my first visit. I had my boyfriend with me to defend me if I needed it, and I am thankful that he did. I was already sketched out since it was just us and Bobby, and this entire process for my nails was a whole 2 hour and a half. He ripped out a hang nail I had, and he cut my cuticle and proceeded to flood the cut with acetone and gel polish. He would constantly run through my cuticles with his long nail, but he was doing it to every single one of my fingers anytime he was painting anything, also with a NAIL FILE. It didn't even do anything since the gel polish hardened all over my skin. The nail art was too hard for him as well even though it was a simple rabbit (Miffy the rabbit), but I WISHED I had my appointment rescheduled for a real technician because he kept telling me he USED TO DO NAILS. He couldn't even do any kind of shapes, it was all too hard for him. two dots and an x for a face? Impossible for Bobby. I just asked to not have the face done since it took around an hour and a half just for a face he couldn't do. However, the ears were just as much as a struggle for him. I wanted to get out of there as soon as possible, but I was held there for 2 1/2 hours against my will.
My boyfriend was fighting to get a refund since I was wronged TWO TIMES. The manager was arguing with him and was trying to compare food with nails, like what?? I was mainly just sitting there upset and in pain, but when I was in focus, I heard the most baffling thing. I saw and heard my boyfriend trying to demonstrate his lack of skills by showing how terrible the ears look (the only part of the nail art that required skill), but the manager dared to say that my boyfriend didn't give him enough time to fix it. WE WOULD'VE BEEN THERE ALL NIGHT IF WE LET HIM DO THAT, HE COULDN'T EVEN DO TWO EYES AND AN X. I finally have enough of a refund to get out of this nail salon, but I am still owed the $20. This entire experience, I just felt that my kindness and patience kept being tested and being taken advantage of. I went to a real manicurist after, and they're in shock at what happened and the time it took fyi. read more