Excellent Service at Audi Monterey!…read more While visiting the Monterey area, I picked up a nail in one of the tires on my Audi Q5 plug-in hybrid. Although we lease our vehicles through Audi Las Vegas, Audi Monterey couldn't have been more accommodating. Sidney Staton of theirservice team handled everything, including contacting the third-party tire and wheel warranty administrator and filing the claim on my behalf while I waited. The entire process was quick, efficient, and completed in a very reasonable amount of time. The customer waiting area was equally impressive, with comfortable seating, refreshments, and even breakfast pastries available. The entire staff was friendly, professional, and genuinely helpful. Audi Monterey did an outstanding job of representing the Audi brand and demonstrating its commitment to customer service, even for an out-of-state customer who didn't purchase or lease a vehicle from their dealership. A first-class experience from start to finish!

Took my car for service and they did a great job with the complimentary detail…read moreGeneral manager was available and quickly resolved minor issues Great place to do business

I highly recommend Jim Cash at Salinas Honda. I had a great experience buying our CRV from him. He…read moregave me a fair price on my trade in and a fair price on the new vehicle. Jim took the time to explain the features of the new car. All around best car buying experience I've ever had.

This dealership is the best I have ever been to! The entire process was so amazing! We purchased a…read more Certified 2025 Honda Pilot. Aaron the internet sales guy was hands down treated my wife and I like family! We drove from Fresno to purchase the vehicle because Aaron gave us a deal we couldn't refuse! He bought us lunch while we waited to the paperwork and the interest rate was by far incredible! 2.29 wow!! I will be buying all of my vehicles here from now on!

Jose and His Team Saved Me From Costly Repairs!…read more When my trusty 2002 Ford F150 Lariat started acting up, I was at a loss. It had been running smoothly until a few fuses blew. I thought I could handle it on my own, so we replaced them at home the next day. However, despite my best efforts, I couldn't shake the feeling that something was seriously wrong with the transmission. I could have sworn someone had tampered with it; it felt like the whole thing was about to give out. Confused and a bit panicked, I turned to my brother for advice. Without hesitation, he recommended Jose, proclaiming, "Jose is an honest man; he'll do right by you." Given my brother's track record for quality recommendations, I decided to take his word for it and got my truck towed from Hollister to Castroville. (Stay tuned for my next review on that experience!) I dropped off the truck at Jose's shop on a Monday morning at 9:15 AM, shortly after the shop opened at 8 AM. When I arrived, I was immediately struck by how busy he was. There were three cars already on lifts, a customer at his desk, and another on the phone. Despite the chaos, Jose was on top of everything; he walked out to greet us while still talking on the phone, listening closely to my account of the issues I had encountered. As I recounted the sequence of events--from the pre-fuse change symptoms to the post-fuse change rollercoaster ride that felt like my transmission was in freefall--Jose's attention never wavered. He took note of every detail. After a thorough diagnostic, Jose identified one additional faulty fuse that had escaped my notice. He promptly replaced it and cleared out the bad codes, which was part of the repair and inspection process. What impressed me most was not just his efficiency but his commitment to transparency. Jose took the time to explain ensuring that I understood what was going on with my truck. Thanks to Jose and his team, I dodged what could have been a costly repair. I left his shop feeling relieved and grateful. Jose truly lives up to my brother's recommendation; he is indeed an honest man who does right by his customers. I highly recommend his services to anyone facing car troubles--trust me, you won't regret it!

I've been coming to this shop for years for being completely reliable. I've trusted them with all…read moremy smog-checks, oil changes and they never disappoint. Recently, I went to have my brakes replaced and the work was flawless. What keeps me coming back is their total transparency and pricing. If you're looking for honest work and great value, this is the place to go!

Maria was amazing to work with throughout the purchase of my Honda Civic Type R. She took the time…read moreto understand my budget and worked with me to adjust the loan term so the payment fit comfortably within what I was looking for. She was professional, responsive, and made the entire process easy and stress-free. I truly appreciate her dedication and would highly recommend her to anyone looking to buy a car. Also a big thanks to Angela too. She did a great job with financing me with a credit Union as well! Very approachable and welcoming dealership. Highly recommend!

Do not purchase service plan when you purchase your car…read more I paid $2500 for a 5 year service plan... I've had my car for three years and it turns out that I was only allotted six oil changes during that time. The service counter quoted me $174 for my oil change. Quick Math tells me I was ripped off I paid over $2500 for service that would've cost me $1000... I asked to see my contract and it clearly says five years and nowhere does it say in plain English that you are only allotted six. Looking at the contract, it looks like I had 12 oil changes for five years Obviously these guys are snakes and will tell you anything to sell. I'm mad at myself for falling for this scam, but I'm more mad at them for pushing people to buy stuff that is clearly a rip off. Obviously always read the fine print

This was first visit to CARS and they did not disappoint…read more Michelle the General Manager was friendly, attentive, knowledgeable, and professional. I was a last-minute walk-in, 30 minutes before closing time, and she and her team made the time to take care of my car before closing. I discovered they specialize in bodywork, mechanical, restorations, classics, muscle cars, imports, etc. there's literally nothing they don't do well. I'm new to the area and I've had to tough time finding my new go-to local mechanic shop that rivals over-inflated dealer parts and labor prices. They're located in Salinas, and absolutely worth the trip.

I came to CARS recently after another shop told me my car needed a repair costing around $4,800…read more Before spending that kind of money, I wanted to understand exactly what was wrong with my car and why such an expensive repair was necessary. Unfortunately, the other shop gave me very few answers. I paid $305 for the diagnosis, but the report I received from the other shop was extremely basic. They also didn't give me a list of the parts that needed to be replaced, a breakdown of the labor costs, or much of an explanation of how they came to the conclusion that I needed a $4,800 repair. When I asked for more information, they were irritated with me and very dismissive. When I went to CARS, the experience was completely different. Michelle, the Office Manager, has been wonderful. She is extremely knowledgeable about automotive repairs, but more importantly, she knows how to explain things in a way that makes sense to someone who isn't a mechanic. She genuinely wants her customers to understand what's going on with their vehicle and feel comfortable with their options. I never felt rushed, talked down to, or pressured. At CARS, asking questions is welcomed, and you're treated with patience and respect. I'm extremely grateful to Michelle and CARS for their patience, kindness, and willingness to help. It's refreshing to find a repair shop that makes you feel like an informed and respected customer, rather than just another opportunity to make money!

Last year, my 2015 Audi A3 Quattro broke down and needed a full tow. This shop came through for me…read morewith excellent mechanics, fair pricing, and outstanding customer service. They really helped me out in a tight bind and made the whole experience stress-free. They do stellar work on European cars, whether you need repairs or routine service. I highly recommend them--give them a call if you're looking for reliable, trustworthy service.

Luis replaced motor mounts that where low quality and they shake horribly and he missed the…read moretransmission mount. He took and switched my MAP sensor and assembly because I have a different assembly with missing bolt to air filter case. Also replaced a sensor with a cheap one and it failed after 2 miles. He still charged me. Funny stuff happens there. Don't Go there.....

After a very disappointing experience elsewhere, I brought my Porsche to Marlow Motor-Werks, and…read morethe difference in professionalism was night and day. Nathan accepted my vehicle, communicated clearly throughout the process, finished the work on time, and treated me with genuine respect from start to finish. What impressed me most was the level of organization and care: - professional front office management - clear communication - detailed inspection process - clean and professional environment - respectful customer service They performed my Porsche oil service for nearly half of what I was previously quoted elsewhere, without sacrificing quality. They also completed a thorough inspection report covering the vehicle bumper-to-bumper, identified a small oil seep issue, and even pointed out that my tires were older and should be considered for replacement for safety reasons. You can tell this shop genuinely cares about both the vehicle and the customer. Even the small touches stood out -- coffee, hospitality, clear explanations, and follow-up communication. Although they were originally known for Mercedes vehicles, they now service many European brands including Porsche and BMW, and the shop was full of high-end vehicles when I visited. Nathan and the team made me feel welcomed, respected, and informed throughout the entire process. That level of professionalism is rare today.

Thank you Marlowe Werks . This shop saved my Mercedes after a series of frauds and bad mechanics…read more.Austin was professional , understanding , and very honest . I recommend this shop for any Mercedes problems the quality of their repair, their honesty , and repair process is there to help the customer and deliver superior results . I will not take my car to any other shop. Marlowe Werks rocks .

I support this business so much! It's so hard to find an HONEST auto business with the bonus of…read moredecent pricing. Plus, they are always busy so you know they must be good. Originally started coming here because of word of mouth from a neighbor. My dad has come here for a variety of issues over the years and I've come for brakes and oil changes here and there. For small things like oil changes there doesn't seem to a solid appointment system. It's almost as if they know they can squeeze it in but can't commit to a specific time which can come off unprofessional especially in today's times but I honestly don't mind it because of the quality of work they do. They also not only quoted me the best price for my brakes but also turns out it wasn't as big of a job as we thought so they saved me even more. There have even been some things we needed where they have been honest about it taking awhile to get done because they have so much to do, so it's nice to have the option to pick somewhere else and not have your vehicle held hostage until and unknown date. They also don't really have a waiting area so it's best to just drop off or take a walk to downtown. Sure there are some downsides in terms of personal service but it's 5 stars from me because of the consistent honesty, quality of work and the peace of mind to have a place I can actually trust with my vehicle.

I've been back twice since Yoshi sold the business and have been disappointed both times. The first…read moretime was a routine service and an oil leak fix which ended up not being fixed, and the second was a transmission repair that I couldn't even get a quote on. I called with the dealer diagnosis and was told they were checking on parts and would get back to me. I then stoped by just before closing to check and there had been no progress, so I left the Service Writer with my number. I have since had the repair completed and still no call back from Ernie. Glad I found another local shop.