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    My New Landscape

    3.0 (4 reviews)
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    Disease management - shrubs

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    7 years ago

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    System Pavers

    System Pavers

    (49 reviews)

    We chose System Pavers because they were the premium option. They were also the highest bid we…read morereceived (around $38,000), but we believed we were paying for quality, expertise, and project management. Their sales presentation was impressive, and we were told they would coordinate everything for our pool patio remodel. Unfortunately, our experience looked nothing like the polished videos we were shown. The project stretched from February 5 until May 14 and required constant homeowner involvement. Instead of having a project manager ensuring the work met quality standards, I felt like I became the project's quality-control inspector, inspecting every stage of construction, discovering mistakes, documenting issues, and asking for them to be corrected. I expected to hire a contractor. Instead, I spent three months acting as the quality-control inspector for my own project. During the project we dealt with broken pool pipes, damage to our pool aerator, fill tank, and underground plumbing, uncapped sprinkler lines beneath the patio, missing weed barriers, uneven pool coping, improper edging, damaged landscaping, and extensive construction debris left throughout our property and neighboring yards. In addition, several pieces of our personal property were damaged or destroyed, including a broken pool net, broken garden hoses, a seven-foot wooden shade post that workers used as a cutting surface, and a planter that was thrown away after crews moved retaining wall blocks to drive equipment through our yard. We also endured weeks of piles of pavers, dirt, rocks, and construction materials stacked in front of both our home and neighboring properties, along with plastic bottles, McDonald's bags, and other food waste left behind by crews. One thing that became obvious was the lack of communication between departments. The salesperson promised certain things that the installation crews clearly never knew about. For example, we specifically discussed reusing our landscape rock, but it was thrown away during demolition because that information never reached the crew. Customer service became increasingly frustrating. When we emailed management documenting workmanship concerns, we received little response regarding the actual problems but had no trouble receiving payment requests. During one phone call, the project manager told us, "We thought the ship had sailed on customer service." Hearing that after months of issues was incredibly disappointing. One issue that really damaged our trust involved the sprinkler system beneath the patio. When water started shooting through the middle of the new pavers, we were initially told the lines had definitely been capped and it must simply be leftover water. Once someone inspected the problem in person, the response became, "Oh, we must not have capped them." Because multiple pool components had already been damaged during demolition, I insisted on having the underground plumbing pressure tested before resurfacing the pool. That test found additional damage that required repair before the pool could be completed. Had we not pushed for that testing, the pool company told us hidden leaks could have remained beneath newly installed plaster. Near the end of the project, I refused to sign the Certificate of Completion until the remaining work was finished. I was initially told work would have to be delayed if I didn't sign first. After refusing, management then said they would finish the work regardless of my signature. That experience left me questioning why there was so much pressure to sign paperwork before the project was actually complete. To be fair, not everything was negative. The second project manager, Jose Corral, completely changed the direction of the project. He was knowledgeable, honest, respectful, and immediately recognized many of the quality issues that had been overlooked. He worked hard to make things right and deserves recognition because he was the one person who consistently treated us like valued customers. I understand that construction projects can have unexpected challenges. My frustration isn't that everything didn't go perfectly--it's that we paid premium pricing and repeatedly had to advocate for issues that should never have occurred in the first place. Looking back, I don't regret investing in our home--I regret having to spend three months acting as the quality-control inspector on a premium-priced project. Homeowners shouldn't have to monitor every phase of construction just to ensure the work is completed correctly. If you're considering System Pavers, keep detailed written records, photograph every phase of the project, inspect everything before it gets covered up, and don't sign completion paperwork until every punch-list item has been completed. I sincer

    I had a sales representative come out for a paver estimate, and the whole experience just wasn't…read moregreat. It was a very small project My project was only about 345 sq. ft., and I was quoted around $10,000 before tax, which felt extremely high for the size. The representative also showed some unprofessionalism. They came twice to my home the first time to make measurements and then an hour later he came back. He asked to come inside my home, stayed for more than 45 minutes even though I indicating I would not be making a decision on the spot. He continued pushing for a $1,000 deposit right then and there. I asked for at least 24 hours to think about it, but he kept stalling instead of respecting my time. I eventually had to ask him to leave. Overall, not the experience I expected, and I wouldn't recommend this company based on how my consultation went. The high pressure sales tactic and the unprofessionalism made me not want to buy from them.

    AZ Deck - Before the cool decking - bare cement.

    AZ Deck

    (8 reviews)

    We had an outstanding experience with AZ Deck Pool & Patio for our cool deck repairs and…read moreresurfacing. Vaughn really knocked it out of the park. From the first consultation to the final finish, their team was professional, knowledgeable, and incredibly detail-oriented. Our pool deck was worn, cracked, and faded from years of Arizona sun, and they completely transformed it. The resurfacing looks brand new, the texture is perfect underfoot, and the color came out even better than we envisioned. They took the time to explain the process, provide options, and make sure every detail was done right. What really stood out was their reliability and craftsmanship. They showed up on time, kept the work area clean, and stayed on schedule -- which is rare with outdoor projects. The crew was respectful, efficient, and clearly takes pride in their work. Living in Arizona, having a quality cool deck surface is essential, and AZ Deck Pool & Patio absolutely delivered. Our pool area now looks high-end, stays cooler, and has completely elevated the look of our backyard. If you're considering cool deck repair, resurfacing, or a full refresh, I highly recommend AZ Deck Pool & Patio. Excellent service, beautiful results, and a company you can trust.

    Choose a less expensive, more established company. We specifically selected AZ DECK because they…read moreheavily promote their "engineered" process and the fact that the owner is a chemical engineer. We paid a premium believing their system was superior and would properly bond to our pool deck concrete. Unfortunately, this has been the worst decking product we've experienced. Over the many years we have lived at this property, we have had a pool deck resurfaced 3 times. AZ DECK was the least durable, for a product they sold as the best. The decking is pealing and cracking where it has never done it before !! The surface cracked and peeled again, leaving us with the same failures we were trying to avoid by choosing a higher-priced company. Despite the claims of a specialized chemical bonding process, my wife and I never observed any visible concrete treatment or preparation beyond what appears typical for standard resurfacing. Whatever process was represented clearly did not result in better durability. The premium price did not translate into premium performance. I strongly recommend homeowners look elsewhere. I contacted the sales rep and the company. Crickets. checked the BBB. "This business is NOT BBB Accredited"

    Cactus Curbing and Landscaping - Paver extension with walkways and paver pad in middle of yard. Tierra Norte color on K Pattern.

    Cactus Curbing and Landscaping

    (83 reviews)

    Laveen

    I would highly recommend Cactus Curbing. I filled out the online template for a free quote. Albert…read morereached out over email pretty quick to get something set up. All of Albert's communications were prompt. He came out within a couple days, took measurements, and got me a quote within a day. He was able to start the work about a week or two later. I wanted to get my front patio/carports completely demo'ed and redone. Him and his crew were on my project for three days - the first day was demo, the second day concrete was poured, and the last day pavers were installed. The crew was very nice and did great work. Albert was there most of the time to supervise and make sure everything was done to standard, which I appreciated. Everything looks fantastic. The work really exceeded my expectations. Great work, very professional service, at a very reasonable price. Couldn't be happier. I am already planning to use Cactus Curbing for another project. I am attaching photos to share the before and after of their work. Can't believe so much improvement could be done in just three days.

    I had an excellent experience with Albert. Communication efficient from beginning to end. I…read moremessaged with Albert and scheduled a meeting to discuss and measure the work. He arrived on time and he sent me a price within a couple of days. I know he's busy which tends to happen when you do good work so I told him, quote approved, let's make it happen! That next Saturday his guys did demo, gate door fix (our last landscaper did a shoddy job that Albert fixed for me), dirt and rock haul off, grading. Then couple days later, Monday his crews poured our driveway extension. Beautiful joint layout and great work. I paid 50% on day 1 and 50% after his guys finished. Professional level work too.

    My New Landscape - landscaping - Updated September 2026

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