A friend of ours recommend Mutual Materials for Porcelain pavers. So we visited the Bellevue location (closest to our home in Bothell). Customer service was good, however, we found out later that the team did not have an educated knowledge on pavers more specifically, porcelain slabs. However, we knew the pavers we wanted and ended up placing an order for 210 slabs at $23.98 per piece with delivery included for two pallets or more. For 210 slabs, we would have three pallets total which would include delivery costs as stated by both Shawn (when we visited the store and were given a sample of the slab) and by Nick (when we called later to order the slabs as Shawn was out sick that day). Once the order was at the store, we were called for payment and delivery details. When I called back and spoke with Brandon, i was quoted a cost of $24.77 per piece to include delivery costs. When i mentioned that 210 pavers would be 3 pallets and I was quoted free delivery and cost per piece at $23.98, i was told that i was misquoted and that the new quote was $24.77 per piece. I was livid as that was out of our budget and something we had not budgeted for. I was given the worst customer service on this by Brandon and was treated as someone who didn't know what i was talking about. At this point, we were stuck as my backyard was prepped and ready for the pavers and, so I ended up purchasing them at the new cost of $24.77 per piece. The delivery came the very next day by a very sweet and kind truck driver who provided excellent customer service. Now, as we started installing the pavers we are noticing two pallets that were delivered with the Seastone Grey Slabs we had ordered and match the sample that we were given at the store, but the 3rd pallet the color is a lighter more green shade of color. The first two pallets are product of Italy and the color we had agreed on from Italy and consistent with the sample we were given at the store. The 3rd pallet is product of USA and not the color we agreed on and not consistent with the sample we were given while at the store. At this point, we don't know what to do as we feel we are stuck with the mismatched pavers and at the cost I never agreed to. We paid nearly $6,000 for something we are not entirely happy with and feel that there's nothing that can be done about it by the store. We were planning on going back to buy stones for retaining wall and some other types of stones for flower beds, etc. However, we will never return to any Mutual Materials locations nor will we recommend this company to anyone. Truly very disapointed by our whole experience with this company read more