DO NOT USE - BROKE EVERYTHING, STOLE COMPUTER.
My roommates and I hired them because they had good reviews and were available on relatively short notice. We were moving from a 3BR apartment in Arlington to a 3BR in DC. They showed up on time at 3PM and got right to work loading up the truck - things were going well. About an hour in we realized it seemed to be taking longer than normal so we started helping them (all 3 of us have moved apartments a few times so we have a pretty good idea of the time it should take). They got pretty rushed at the end because our time was up with the loading dock reservation, so did not wrap up our couch professionally, among some other pieces of furniture. 4.5 hours after they showed up, we were leaving our old place and heading to our new one.
We arrived at our new apartment and the lift gate on their truck was broken. They had to unload everything off their truck one by one. Frustrating for everyone. They started bringing things in hastily. A ladder shelf fell off their cart and the legs broke. The aforementioned couch that was not wrapped up has permanent stains from the truck. My bookshelf was all banged up on the bottom. They broke two lamp shades. My headboard is severely damaged. When we pointed these out to them they just said, "Oh... sorry."
They didn't even fully put my bed back together and another piece just fell off it today. Also, we had some boxes of food and drinks that went in their truck. A case of Fresca and a bottle of Ketel One vodka were both missing after they left.
11 hours after they arrived (so at 2AM), they were finally done unloading the truck. Since it took way longer than expected, they spoke to their boss and he offered to discount 10%. We ended up talking to their boss on the phone since we didn't believe 10% was sufficient and he knocked it down a little more. We paid them, they left, and we went to bed exhausted.
The next day, I tried to turn on my MacBook and it wouldn't turn on. I thought it was weird, so I made a genius bar appt. When I arrived at the genius bar I gave them the serial number and turns out, it's not my laptop. I double checked with my original receipt and the box it came in and sure enough, the serial numbers are different. That's when I remembered one of the movers asked to borrow a charger and brought his computer into our apartment. My laptop was in my backpack in my room the whole time, but left my sight when we were helping them and they were in my bedroom, so they had time alone in the apartment to swap the computers.
I immediately called Robert and asked for the names of the people that moved us so I could get this sorted out. He would not give them to me and kept asking why I needed them. I explained the predicament and that I thought maybe it was an accidental swap. He said he would talk to them about it and call me right back. He never did and every time I try to call him back, it goes straight to voicemail. The issue has not been resolved.
TL;DR - movers were careless and unprofessional with our belonging, showing no remorse for breaking/damaging anything, AND THEY STOLE MY LAPTOP read more