They always go above and beyond even offering to modify a leash to be metal free for me for flying with a service dog in training to make security easier. Every encounter has been positive over the many trips we've taken there and they have a great selection! read more

If my pups are taken care of, then I am taken care of! I have been to a number of mud bays around the Seattle area, and while they are all awesome, I really like the Greenwood location for a number of different reasons. First off, I have never walked in the door without being greeted with a huge smile and hearty hello by one of the staff members. I always feel so welcome and when I have my dogs with me they are usually doted over and made to feel like the most special dog that walked into the store that day. Additionally, I have had multiple, LONG, conversations with many different staff members regarding a number of different, meaningful topics - food, behavior, toys, etc. The knowledge the staff have, and the fact that they go above and beyond just to help their customers out is a big testament to why I feel so committed to spending my doggie dollars at Mud Bay. They really know A LOT and really care A LOT about making sure you're making the best choice for your animals. They might be a little expensive, but I would much rather walk into a nicely lit, well decorated, invested-employee establishment and feel like my dogs are truly cared for than a large corporation that barely talk to you, and don't know nearly as much. I'll continue to shop at Mud Bay for all my pups needs. read more

I needed a tall and sturdy cat tree to help my aging cat reach his favorite ledge, but neither Amazon nor the big box stores had anything close to what I wanted. They were either too small, or made of cheap plastic. But as soon as I stepped into Mud Bay, I saw it. A tall, handmade, wooden cat tree. And it wasn't much more expensive than the plastic stuff on Amazon. All the staff members I interacted with were incredibly patient and helpful. They went out of their way to measure it for me, keep it in storage until I was able to pick it up, and even give me advice on cat litter. I recommend Mud Bay if you're serious about quality. read more

The selection for small dogs is fantastic and the staff is knowledgeable and kind. Also, I'm disabled and--w/out my asking--they always open their heavy doors for me. And, of course, they give my dog treats! Just an A+ institution all the way around. read more

I'm in charge of Spawn B's cat right now. She's keeping me company while he's away. I love having her around. She has some digestive issues. Long story, kinda gross. Cat yack, blah blah, food changes, blah blah, cat yack, blah blah, cat hunger strike, blah blah, weird cat probiotics (who knew?), blah blah, lots of samples, blah blah, cat happy. TL;DR This spot has every damn food for every pet's issues and the staff will talk you through whatever issues you (and the pet) are having. They will give you samples and recommendations and even have paperwork so that you don't have to remember everything. \o/ read more

I have been a customer of Mud Bay for years. Recently I have noticed a change in attitude and difficulty in accessing brands and different sizes. I inquired about a size of can and was told that things simply come and go. I left and bought the product at another store in the area. read more

I went in to this location for the first time this weekend to get supplies for our new baby bunnies (no, they are not Easter pets) and I want to give a big shout out for Kelsey for going above and beyond. This location didn't have the hay I needed so Kelsey offered to go online to help me find alternatives that would work with my new bunnies. She noticed that I was struggling with 2 little kids and bags of pet supplies, so not only did she help me drag a huge, heavy metal dog crate to the checkout, she even carried it out for me and help me load it into the back of my car. When I was at the check out I had told her that I was going to load the kids into the car and can come back and grab the crate in a few minutes. She was so kind and immediately said that she'll carry it out for me. And then she was super patient while we played Tetris to get into my trunk. Thank you Kelsey!! This it the type of customer service that will keep me coming back. read more

I've had great experiences with the workers here and I like the products. But the manager has zero people skills and is not equipped to handle stress. I was banned from the store this morning for politely asking a worker to hold my dogs leash(to which she kindly said yes) while I washed my hands for safety. I merely suggested she be nicer to customers and her response was to not let me inside. So be warned if you go during the pandemic there is a high strung manager waiting to pounce on you. read more

I don't think I can get the doggie food my boys need from the chain pet stores. Therefore, I visit Mud bay ever 1.5 to 2 months depends on how fast my boys eat their food. Since we live in an apartment, my boys don't get as much exercise as they should have, I get them weight management doggie food from EVO. I don't think it's their favorite, but it's good for them! They are a great selection of food, treats, and other accessories in the store. This Mud Bay in Greenwood was moved from the other located. It is now a lot more convenient and closer to where I live. Staff is nice and knowledgeable. Of course, it's a doggie friendly store and you can bring your pets on leash. read more

Mud Bay - Boys are on diet like me! - Pet Stores Near Me - Seattle, Washington

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I've shopped here for 15 years. When I went to get some poop sacks I was treated like dirt. I tried to use the front door which was locked which confused me & the customer who was next to me trying to call the store to figure out why the door wasn't open. Then the rude employee approached the door to tell us we had to go to the back door. Frustrated by the lack of communication, I did what I was told and went to the back door, washed my hands & stood on the blue square to wait my turn for entry. Then I was approached by the same rude employee who informed she didn't like my attitude and told me I wasn't allowed to come into the store. I questioned this bc I did everything that was asked & she told me to go shop a Fred Meyer. I will NEVER shop at Mud Bay again. This treatment of your customers is completely unacceptable. read more

They are super knowledgeable and sell great products. My new puppy loves visiting the store and enjoys the free samples of new treats and dog foods. Large selection, easy parking, and good quality! We will surely be back. read more

Only place in town that during these weird COVID times justs makes you wash yur hands. Honestly the thing that makes sense in a retail store, we all get so touchy . And yes masks and 6 feet distance as well . did I mention they are all so sweet and professional as well ? read more

Visit Mud Bay and you'll find a large space filled with pet furniture, food, toys, and fancy stuff that honestly, none of us should buy. Although some things are quite expensive, they definitely get props for the "too cute" factor! One of the reasons I love this store is that they sell Scratch and Sniff furniture. Shortly, I will be picking up a new member of our family - a gorgeous silver rosetted bengal kitten. Given the type of breed she is, I decided this was the perfect piece for her. Along the way, I was distracted by all the toys, collars, and harnesses that I will try not to buy her but fail. Then, my eyes fell on the most adorable bed I've ever seen. It's called "buttercup." It's a bed that cinches on the sides to form a petal-like appearance. Definitely too cute! I (I mean "she") had to have it! Unfortunately, it came with a "too cute" price tag. I bought it anyway. I perused the variety of foods while I was there, planning what I would feed my new kitty. My cat recently died of kidney failure so I'm very concerned about how food can impact a cat's health. I found a good selection and I'm confident that I'll be buying food there often. Staff members were available but not overbearing. They were responsive when they saw I wanted to check out and made relevant conversation about my purchases. Nice! read more

I first visited Mud Bay Granary on Capitol Hill, and this one on Greenwood is a perfect dog's walk from our house! I was thrilled when I found out how close it is. First thing in the morning on the second day after I got my pup, Ellie, who was a rescue so we were pretty much totally unprepared for her, we marched ourselves to Mud Bay to get her pretty much everything because she came with nothing but a leash. The staff was totally helpful, fitting Ellie with a harness (she pulls a bit on the leash... okay a lot, little brat), helping us choose a food, and showing us some toys. She even got to taste test the food and some treats. Mud Bay has the best of everything for dogs and cats. There are lots of natural products. You can trust that you'll find knowledgable help here from people who really love animals. Although the lady did tell me Ellie looks like a bat.... then she changed it to owl.... poor little dog. The sales lady told me a story last time we were there about a dog who lived nearby, and every time she got loose she'd go directly to Mud Bay for some treats. I guess it goes without saying that animals are welcome to visit the store... forget Petco, Mud Bay is where the Pets Go! read more

Mud Bay gets 5 stars hands-down for knowledge, special orders, reminder calls, and the trial wet food they'll give ya free when you are changing your cat's wet food diet. It makes it easy to save a buck with a picky kitty instead of tossing the whole can you spent money on. They've got an awesome collection of cat and dog things - food to toys, leashes to litter, and climbing posts too! The staff are super cool and love your pet! With multiple locations, it makes it easy to swing by in my mess of errand running. read more

Maybe it's bc it was 9AM on hump day? I'm sorry my dog again can't control himself when looking at the different assorted dog collars and I did profusely apologize. But can you crack a smile at the woman who's purchasing about a hundred dollars worth of un-neccessary necessities? Their dog toys are cheaper than Urban Beast by 50% tho. So I'll probably come back after lunch, when you're more awake. read more

When we chose our first cat from PAWS Cat City in Greenwood, they gave us coupons for Mud Bay. We went over there for her first things and since then, we haven't frequented the chain stores. They have a great selection of toys and an incredible selection of foods. When we were terrified by the stories about contaminated cat food, we could always trust Mud Bay. They kept updated lists of recalled food and took each thing off their shelves immediately. They also posted letters from various companies discussing where their ingredients came from. All of this made it easy to select food that we felt secure giving to our cats. Mud Bay is now our first choice for all things pet-related. read more

My dog, Freddy, insisted I give Mud Bay a 5 star rating. After a long, and sometimes contentious, discussion on the issue I had to agree with him. Among the arguments he put forth: -Mud Bay has a large selection of items, but everything from the food to the toys to the apparel, is all top quality stuff so you can be confident about whatever you end up buying. -The staff there is extremely nice and helpful. Plus you can tell that they really care about animals and are knowledgeable about the items in the store. That helps ensure you have the best information possible when it comes to picking out things for your furry friend. -The prices are fair and reasonable. While you could probably get by spending a tiny bit less at a large national pet supply store... you'll also be getting inferior products. (I have to take credit for this point) -Finally, he reminded me that they give him treats every time I take him in the store. He could not stress the importance of this enough. On and on about the treats he went. I get it already. read more

Love this place! They carry a lot of food options for my dog who is allergic to grains. I love that I don't have to give her the only thing that other pet stores sell for grain allergy dogs and I get to try out options! For Christmas they are doing a cool fundraiser where you can buy a bag filled with necessities - most were $10 - $20 - which they'll donate to the Seattle Humane Society! I thought it was clever. Great place! Definitely pricier than the big box pet stores, but you get better healthier options for your dog and the service has always been top notch as well. read more

I just love this Mud Bay. I had been going to a chain store up on Aurora and then I discovered the fabulousness of Mud Bay. Everyone who works there is so nice and helpful. At the chain store (it was a co or a smart, I can't remember) they didn't seem to really care about much. One of my cats had stopped eating and it was awful and cost lots of money.... I told the girl at Mud Bay that it may have been from a bag of food I had bought there and she was such a love. She said sometimes there is a bad batch around.... She had me bring the bag in so they could let the suppliers know and gave me a refund. Then she gave me 10 to 15 samples to try to find something he would eat. When I found something, she gave me a big bag for free. Now he is healthy and back to his troublemaking self. Thank you Mud Bay. read more

BIG shout out to a company based out of Olympia, WA (my hometown)! First impressions: This pet store is definitely one of the nicest pet stores I've been to. Easily blows Petsmart and Petco out of the water. The price that you would pay is just that. It's just more expensive then other pet stores! But for good reason. I love coming here because they don't have what they call "filler dog food" or empty calories (IAMS, Purina falls in this category). They have quality brands such as Canidae, Taste of the Wild, Evo, etc. (Please look here for more detail: http://mudbay.com/dog-foods-we-carry.html). Their dog food is of some of the best quality! This store also has an assortment of dog treats and dog toys as well. This place also caters to our feline friends as well. My two shiba inus love it here and they always get treats from the extremely friendly staff. I believe this is the best pet store in Greenwood. read more

I got to dogsit Pelo this weekend while his mom was out of town so it was a guy's weekend! Woohoo! Frisbee at the park, shopping at Home Depot, lunch at Norm's (Pelo digs his Boudary Bay IPA but I had to limit him to just one), a game of football with the boys before the Superbowl party and of course a trip to Mud Bay for treats and a new toy! I still remember the original Mud Bay Granary in Olympia on , yep you guessed it, Mud Bay Highway. My 'rents adopted these two Komondors that could only eat one crazy-ass type of special dog food - something you're not going to find in a small town like Oly. So we stopped in at this little feed store to see if they possibly had any ideas. They were super helpful and not only found this food but continued to special order it for us for years. They always gave us completely personalized service and were always super friendly. So I was psyched to see the first Mud Bay open in Seattle and even more so to find that they still give that same great friendly service. Now, whenever I have an excuse to spoil a dog, I make a trip to one of the Mud Bays. read more

Local, friendly, knowledable, reasonable prices for healthy food; everything I want in a pet store is at Mud Bay. Each time I walk in there, the employees act like I'm the only person in the store (everyone gets this treatment) and answer every little question I have. They know a lot about their products and about pets in general and are able to personalize your shopping experience. I also love how they offer to carry stuff out to my car for me, even though I can do it myself. They also have a policy if you don't like a product, you can return it (even if it's used) and exchange it! That is GREAT customer service. They have a good selection of organic food as well as stuff for pets with allergies or other needs. I don't like to feed my kitty grains and they have options for her. My kitty Rhubarb is incredibly spoiled because of you combined with my inability to say no to that cute little 'meow' she gives me when I come home with treats from Mud Bay. I swear she knows the bag! There are other locations around Seattle so find the one in your neighboorhood! (Capitol Hill, U-Village are two I know of) read more

I'm new at this puppy deal and buddy is 3 months old and just full of energy and life ! I came in the store recently and this Amazing team member named I believe Lea was a big help to me during my store experience . She went out of her way to provide me with ideas for my puppy and supplies and what treats to get for my puppy . She was great I would recommend seeing her and going to this location. She seemed to know a lot about animals and her customer service shined! . A must to go here ! All the staff seemed friendly to me and welcoming when I walked in the door but she was a big help! The prices are fair and there's parking outside. Thanks again! buddy and I will be back! read more

I'm new to the cat thing. Actually, new to the whole non-goldfish pet thing. The staff at MEOW (where I got my twin boys) recommended their U-Village location to me (Okay, I'll admit, the "freebies" coupons helped to). I went on-line and found that this one was a lot closer (walking distance closer). The staff was friendly and knowledgeable. If the person you're talking to doesn't know the answer, they'll find someone who does. They carry higher quality food than you'll find on the shelves at the grocery store or big name pet store chains - so it is a little pricier, but it's worth the money (and it's not outrageously expensive). They had a great selection of cat trees, carriers, litter boxes, and toys. I was able to find a ton of cute balls (furry, unfunny, filled with catnip, etc.) that have been indestructible (and my cats love to bite). It's a great cat and dog store - I'd be hard-pressed to find pet items for anything else (Do they even carry anything for other animals? I don't think so.). The focus and quality of goods is what makes them "not just any other pet store." I'll be honest, I don't think my cats care much about what they eat, but I feel better knowing that I'm feeding them quality food. They love the frozen foods too (I haven't been able to find those anywhere else.). read more

OMG- i got this thing for my sisters dog- it's a birdhouse that holds birds in it and the dog tries to get the birds out- kind of like a baby toy- This place is so fun- the people are nice- lots of free samples- good place. hooray for non-chain pet stores... read more

This is an awesome store~ you can choose from a huge selection of the high end dog foods, treats.. same for your kitty, too. Grooming items, vitamins, pet collars, leashes,.. a no-frills store, really. They sell a lot of what you may need (ie: no $50 dog sweater!) All the good reviews are true and the staff were so very nice and friendly! Even when they just opened at 9 in the morning!! They even sell raw food and have lots of samples to try... which is nice if you're like me and have the pickiest cat in the world. read more

Since I refuse to go to All The Best Pet Care for personal reasons, Mud Bay is the place for me. My cats are canned food whores (all 6 of them) and so we buy it by the case. Lucky for us, Mud Bay gives you a case discount and they let you mix and match cans which is good for us because my whores like variety. My Shih Tzu has really bad allergies and needs to eat food with a novel protein. For those who don't know what that means, it means my dog eats duck which is not commonly fed to dogs. The little bastard eats better than me. But Mud Bay carries that too. They have everything you need for you pets and I like the one stop shopping. I go to all the Mud Bay locations (which there are a lot and they are conveniently located all over Puget Sound, this one is just closer to my house so I find myself there more than any other location. The staff is always nice. I don't really ever need their "help or advice" because I know what I want, where it is and how to find it. Mud Bay doesn't rearrange the store every 3 months either like "some" pet stores do so my stuff is always easy to find. My dogs like to go with and pick stuff out too. Luckily, Mud Bay lets them come in and they give them treats. read more

The best aspect to Mud Bay is definately the staff. The people who work here are so friendly and helpful. The selection of healthy pet food is very nice - our dog has a sensitive tummy and can only eat limited ingredient food. Buying it here is less expensive than from the vet, which is a big plus. But the best part of this store, again, are the people who work here. read more

The best of the Mud Bay stores I've been to. Ever since I realized that veterinarians don't know everything--you know your pet better than they do--, I have found it both useful and fascinating to walk into stores like Mud Bay and poke around at the often ingenious products--not all useless!--that can keep one's indoor cat healthy AND happy. Since then, when I've needed to get something special for my cat (like special poultry-flavored toothpaste, "cat grass," or Da Bird toy), I've found it here, in my former neighborhood of years ago. Recently, I had to call up to figure out that I had to remove the tape connecting the string to the rod of the Da Bird toy I had purchased here months ago, and the person who answered the telephone clearly and patiently explained that I had to remove it (I had of it as a "fishing pole" for cats, but didn't want to poke my cat's eyes out!). The store offers several coupons to redeem for food, litter, etc. if you adopt an animal from the Seattle Animal Shelter. Sometimes the staff seems more interested in hanging out by the register. I got a pretty decent cage for my guinea pig here years ago, much better than I found else in the city. At one point, I bought some "bales" here of guinea pig wood shavings, which came with little "bo" weevils, which have become (unwanted) "pets," too, wherever I have moved and no matter how hard I try to clean my cupboards. Somewhat more expensive than All the Best Pet Care...but this Mud Bay is still a pleasant store on Greenwood Avenue, one of the most walkable, interesting, and down-to-earth streets of Seattle. read more

Put simply, Mud Bay is the place to go in Seattle for your dog stuff. My wife and I got an English mastiff / yellow lab mix, and from the day we brought him home, Finn's been a fan of Mud Bay. If we walk in the neighborhood and he sees the store, he'll wag his tail and look hopefully at the store. He knows when to go in and pick out toys, and if we're walking from point A to point B in the store it's pretty much time to check out everyone in the place. Mud Bay has employees who care. They're working their butts off for their customers. When we had a case of wet food that seemed to be causing Finn to spray ass on a daily basis, Mud Bay helped us find the right kind of dry food diet for our pupster to get him in balance. They took back the food we didn't use and gave us full credit for it. They exchanged harnesses, leashes, and while Finn's still got to be watched like a hawk whenever he goes in so he doesn't get the treats that turn him into Sir Liquid Butt, they're understanding of pretty much all animals who come through. How understanding? They have leash cleats so the two-legged critters can get their wallets and carry the purchases out without worrying about a hyper 140+ lb doggie leaping in joy when he sees his favorite cashiers. In addition, their fresh catnip is CRAZY good, according to our neurotic feline. read more

I love love LOVE Mud Bay. They support the local shelters and are an incredible resource of local pet needs--from dog walkers to vets and everything else you can imagine. Staff like each other and their customers. They're always friendly and pleasant--to people and pets! They answer questions without being pushy and never judge. Lots of great brands of dog and cat stuff, at average prices. From the ridiculously cute to the absolutely practical, you'll find it here. I wish I still worked two blocks away; I hardly ever get up here anymore. read more

I like Mud Bay. Numerous reasons come to mind, but specifically their close proximity to my home is the major plus. Also, they carry all kinds of good for your pooch food and treats, so I can feed my 3 furry kids something besides chicken beaks and feet ground up into little tasty pellets. These guys are reasonably priced, so that helps. Go there and keep them in business so we dont have to go back to buying animal byproduct food from PetCo. read more

I recently went to Mud Bay because I was looking for a more natural cat food, one with less fillers such as corn and what not. I found that not only do they have a large selection of the type of cat food I was looking for but the staff was very knowledgeable about the product the carry. I guy named mike helped me out and he was great! Also, what's cool about this place is that if for some reason the food doesn't work out, for instance if your pet doesn't like the taste you can return/exchange it for something else! read more

The folks at Mud Bay have been really great. My cat was recently diagnosed with some health issues and Mud Bay has been an invaluable resource. They have helped me select food that meets my cats needs and everyone has been really helpful. It is obvious that the people that Mud Bay hires really care about keeping pets healthy and happy. read more

Tiffa, the wonder kitten would like to add her review first. ";asdf';aslk;asklfd ';a;slkd;'alkf;asldjfp0owerqw0ev ncx" The translation on that is "I like the fluffy rosie the rats to play with, and the stick feather string. . The stinky food is the yummiest" -------------------- I like that Mudbay is a specialist pet store. With a wide variety of options for my kitten all in the higher end quality and cost wise. I usually get cat food, cat treats, and cat toys here. I'll admit that I feel pretty guilty getting stinky anti flatulent cat treats from New Zealand, but it makes the kitten happy, so who am I to complain? read more

I love Mud Bay but this one's staff was a little bleeeeh for me. They were not very friendly as compared to the staff at the UVillage or Capitol Hill locations. We had come in looking for some toys treats and new harnesses for our Malamutes and just did not get nearly as mich of a welcoming attitude that the other locations have. read more

Two words: liver biscotti. Mud Bay is our source for this healthy and addictive treat for our basset hound! Though their prices tend to be a bit steep, they do have an outstanding array of treats to spoil your pooch! And their staffers are friendly and helpful, and they always provide a snack for my girl when we stop in for a visit! read more

Great service, great staff and they always feed my dog treats. They have a good selection of dog and cat food, and they have samples pretty regularly. They know my dog by name and let her run around the store if it's empty. read more

We love Mud Bay, and are lucky to have two near our home in Ballard. Although the food choices for both dogs and cats are plentiful, and healthy, the best part of these stores is the Staff. Everyone is , friendly, helpful and well-informed. They will give you samples for your pets to try-before-you-buy. One of our dogs has some food allergies, and some intestinal issues. Mud Bay has recommended different food options, and suppliments (Salmon Oil), which have turned around his health. Any of the Mud Bay stores will be our first choice to shop. We love you guys!! read more