This donut shop is now run by a very nice young couple who have done wonders in cleaning and making it very nice. All of the previous reviews were based on the couple that previously owned it. As stated in many reviews, the previous woman was rude and the shop was dirty and disorganized. They are making great donuts and providing great customer service. Please give them a chance to change your mind about this shop. read more

Very nice service. This is now under new management. It's a plus that it opens until 11pm almost daily, except for Sunday. Good donuts w good price. Def come again read more

I'm not typically one to care too much about BAD service, but the bad service I had previously received was so bad I had never returned for years despite it being a convenient store for my family. After seeing they were under new management I decided to give them a shot. Not only was I met with excellent customer service, the donuts were delicious. Blueberry donuts especially were on point. read more

If you're looking for a classic no-frills donut, this is the place to be. One of my favorite donut shops, not only because of the delicious donuts but the lady is so weird, it makes me feel at home. You know when people are being "too nice" it feels almost scripted? You won't find that here. Like a fresh hot donut, she may burn you...but with some patience and understanding, underneath that fried dough is a rich and sweet complexity that keeps you coming back for more. read more

The donuts are fine, better than some and not as good as others, same as any other donut place. But the real reason I choose this place over another that is just as close is that the woman who works in the morning is so ridiculously bad at customer service that it's entertaining! Once I asked for a donut and she actually laughed in my face! Another time when she was giving me my change I had my hand out and she threw it (and I mean threw it!) on the counter next to my open hand and then before I could say anything she said "BYE!" and walked away! Seriously, if you want a good story to tell your friends and coworkers, go here in the morning! But remember if your expecting legitimate customer service you are shit out of luck so be aware of that before you go in. read more

If you guys are looking for great donuts, this is the right place! They make it fresh, and always have great flavor! They have so many variety, and I love trying different ones every time I go. They have the friendliest staff, especially this person named Amy. She was so sweet and answered all my questions and gave us recommendations. Definitely will keep coming back! read more

Just want to say that I gave this spot another try after the new management sign and it did not disappoint. The mean older lady is gone and replaced with a really nice young lady. read more

Awful if I could give zero stars I would. Stopped by today to get a donut and the lady behind the counter blew her nose and then got my donut. Didn't wash her hands or anything and was coughing the whole time. Absolutely disgusting. Never ever ever again will I go here. read more

I know there's been a lot of negative reviews over the years, and for that reason I tended to shy away from this place. But after seeing it's under new management and seeing some more positive reviews pop up, I figured I'd give it a shot. It was fantastic!! The donuts are SUPER FRESH. I can tell they were just made this morning and they still had a large selection when I went in at 11 AM. Did not disappoint and I will definitely be back later!! read more

RUDE!!!!! Donuts are not even that good. The owner never has a smile despite how friendly we try to be with her. She ignores us, even though we are the only ones in the shop. Never will we go back. I don't care if I'm craving a donut in the middle of the night. It's not worth it. read more

I love the doughnuts they are always good and fresh ! BUT the lady behind the counter is very rude and has a bad attitude . But none the less I will still return for more doi read more

This place is by far the worst service I've ever received. The lady that was working seemed so bothered we even walked in to their shop. To top it all off she didn't even give us the right donuts after we left. I definitely with never be returning there. Awful service wouldn't recommend it to anyone! read more

I am done with Ms Donuts mainly because the little lady that runs the place is so dang rude. Walk up to the counter to order and I give a nice "Hello, how are you?", I get back a finger pointing at me and this scowl like I am a past friend who betrayed her, that's it. Ummm, ok. So I order my donuts and she like others said, toss them across the counter and give my total. I hand her my cash and thank her very nicely and all I get is her back turning around and walking away. This certainly was not a one-time thing, it's an every time thing. I am big at supporting small business but this is one I cannot support as they appear unappreciative of my business. I work closely with a lot of local chefs and the restaurants so understand the service industry, customer service is key. No donut is good enough with an attitude like that. I will find a new donut spot for sure. read more

Yes the coffee sucks donuts are ok not looking for Gordon Ramsey here, the old owners are really sweet. There was a review by Ashely V who got upset because this poor old like likes to talk, really !? I have no problem paying my respects to people who have lived that long, talk away, I will be respectful. For a quick snack before work this works fine. Could use a cleaning that's for sure. read more

Four in the afternoon and i get the munchies so I bust out my handy dandy yelp app to look up Ms donut shop since its in the same parking lot I'm already in. I enjoy reading about the rude owner and think to myself I have to meet this lady. She does not disappoint, grabbed my donut put it in a bag and flung it across the counter. I was amused so when she stuck her hand out for this yummy 75 cent fluffy glaze donut I threw the change on the Counter..... And I got the look. read more

New owners are absolutely amazing! They have some of the best bagels in town along with great donuts. They always remember our order and greet us with a smile. read more

Donuts are pretty good but I could have done better with out the attitude and lack of listening skills.

More unwelcome than a floating turd in a swimming pool... OMG I have never felt so unwelcome at a place of business in my life. All the other reviews about the owner lady is absolutely true. One look from Little Miss Sunshine will make you feel like you are in the principal's office explaining why you carved your name into the side of his car door. The way she dishes up your order is worst than the cafeteria lady from your middle school. To be fair, it wasn't always like this. I remember having a pleasant experience the first time I came here 5 or 6 years ago. Things just continue to get progressively worse. I really have to wonder what kind of a miserable life she leads if she behaves like that to customers. Maybe she's got some personal issues. Not sure if she needs charm school or serious counseling. But I digress. You will also likely notice the etched glass abstract artwork that adorns the donut display case. In fact, that's not art. Its scum and stain. If they spent 10 minutes using a magical liquid called Windex, you will actually be able to see the donuts. Aside from Ms Sunshine's disposition, the general clutter of stuff everywhere, and the seriously questionable lack of cleanliness, the donuts are actually quite good. I had a sugar twist. It tastes fresh and sweet and had a great sense of chewiness to it (al dente as the Italians would say). Bottom line: 5 stars on the donut but -3 stars for bad attitude for a total of 2 stars. I would buy donuts here again though I would have to brace for impact before waking in. read more

I asked Fond if she could make mermaid donuts and she made one and took a picture for me! We negotiated on the end result and the pricing was fair. When my husband picked them up for my daughter's party, they had made her a special birthday donut in addition to providing the others we ordered. Plus, the donuts were as light as air and SO fresh! All of our guests were amazed! read more

Ok so after my 5th bad experience with the old,mean Asian lady I had to comment.It amazes me how an owner of a little business can give 2 shits about her customers!!!!sad to say that the guy making the donuts is cool and makes them great but unfortunately I will NEVER RETURN because of that hag behind the counter!!this morning was the final straw when she made me wait 5 mins for a god damn coffee and had the nerve to say she was busy in the back when I was the lone customer...SMH!!!! read more

1 star because they were open... I started going because it was close / easy. After a few cold not so fresh batches I reluctantly went back for one more try. I went in one more time, discovered the inventory was slim to none. I'd rather drive an extra mile to another shop to get what I want and fresh... I'm done with these people. read more

I jut can't believe these people are still in business with customer service.. they don't understand what customer service is nor do they care.. I walk In and they're screaming in Vietnamese to each other, which I don't have a problem with it's they're language. I ask for a dozen please. 775 a dozen. I even let her pick the shitty dozen she picked.. then charged me 10.95... I still didn't say anything. She had me sign the slip and before I was done signing she rips it outta my hand.. I was stunned. I asked for my copy of the receipt, she just ignored me. I even through a ' have a nice day ' out there before I exited. Still nothing... let it be known I own a business that I just opened up on the same street 5 blocks away.. I will honestly let all of my 40-50 customers I receive daily to goto a competitor instead. #horriblecustomerservice read more

Great donuts and open 24 hours. Big selection plus juice and milk/chocolate milk options. I only have 1 complaint. Every time I go, no matter who it is helping me, they always seem annoyed that I'm there. If you don't want customers than stop making great donuts! read more

I would like to first off start by stating that the donuts here are very good, other than that, this place is horrible. The women that work here, especially the lady who owns the place is incredibly rude and bitchy. I've gone in here a few times as I work rite near here but today was the last time. She tells me that a small chocolate milk is $1.35 and a chocolate twist is listed for 85 cents which if I'm adding correctly is $2.20. She says it's $2.10, if she wants to be rude, I'm not going to argue. She comes back with my change of .15 cents. If i wasn't late for work and it was more money that she had shorted me I would have said something. On top of that, I asked for a chocolate twist and she gave me maple. For this lady's rudeness alone, I will not go back in this donut shop! read more

Hard to complain - fresh soft donuts and the guy hooked me up with a free juice and apple fritter for getting a dozen. Cool

Closest donut shop to my workplace. Thought it would be good because they have so many variety, but donuts aren't fresh, donut holes were stale and it was only 11AM!!! Very rude Asian lady! I asked her if she could warm up my ham & cheese croissant because it was cold, she replied back "it's still warm!"....ummm if it was I wouldn't had asked you! Never going back again read more

MS Donuts needs to change it to "PMS DONUTS ". The lady that works there is absolutely rude! One time, literally before I can get my second foot through the door, she barks out " Whacha want?" I then replied, "donuts". After selecting my donuts and being tossed into my bag, I noticed a donut that I did not select, and one that I did select was not there. So I asked about the missing donut, she said" she dropped it and that she insisted that I take the donut in the bag that was a completely different type of donut, that I would like this one better. So she angrily ripped the replacement donut out of the bag and tossed it somewhere. If you want to see bad customer service at its fines, come on down to Ms. (PMS) donuts!!!! read more

Dirty facility for what customers can see so who knows what it's like behind the counter. Donuts are descent. Staff is miserably rude. Maybe they forgot there are 100 Other donut places we can go to. read more

Love the donuts but the customer service is awful. We had a lady serve us who was very rude and kept rushing us. We have had her several times whine coming there and she continues to be rude. Makes us not want to come back again. read more

The service is great and the guy working at night was really funny. The only thing about this place I don't like is that most if the selection in the evening time is not fresh, otherwise I would have given them five stars. read more

When I walked in, the floors were dirty and cleaning is not a priority- clearly there was crimps from 1902 in easy spots. There was old coffee spills under ever part of the counter. Before I could leave, I was asked "what do want". With polite, I told her what I needed and as I thought about what else I needed, she held the donuts out of the case about 2" from her hair (barf). So I received my total, I paid and my change was given back so violently, I almost dropped it. I hope the donuts are better than the service and I hope they spend their extra resources in making great donuts... I will not return because I'm concerned that their inability to tend to details will compromise the integrity of the food preparation. This place is filthy. read more

It seems like I'm not the only one who think the service here is horrible. When I walked in, there were 2 Asian ladies (Vietnamese, I believe) behind the counter. One was on a cell phone, the other lady knew I was waiting to be helped with the donuts, started wiping the counter for a few minutes, without even greeting me. Then she finally, and reluctantly it seemed, asked if I needed help. Well, I got a dozen and paid. There was no "Thank you" or even a decent eye contact. Wait, she did give me an eye contact at some point- a very angry one, as if I was begging for free donuts or something. I did not complain or give them a bad attitude the whole time, in case you wonder if I did something to piss her off. I do not care what their donuts taste like. I will never go back. read more

Donut was really good but the service was horrible. Not someplace I would recommend. The lady who helped us was in no way interested in being bothered. It sounded like she was watching tv in the back and we were a distraction. She also kept coughing every where and didn't cover her mouth. This was right behind the donut counter. Yuck! read more

I was really craving donuts and to be honest I'm not really picky about how they taste but I read the reviews saying the person serving them was rude but that's never really bothered me as long as I get the food. However, I felt so outraged by how I was treated I thought I'd add a review. After standing there for a couple minutes, she finally came out from the back and just stared at me without so much as a greeting. She was visibly annoyed with me even though I took less than a minute to pick out all my donuts. At the end she left the donuts just piled in the box so I had to rearrange it myself so it could actually close. She walked away at the end and I wasn't sure we were finished with the transaction until she picked up her cell phone to place a call. I have no complaints about the donuts though. read more

The place changed management, but went up $3.00 for a dozen. I would be fine with the price if it was a high end and clean store, but it's not! I've been going here for years and won't be coming back...EVER!! read more

Worst donut shop ever, my husband and I became ill after eating donuts we purchased from here. Should have known better just based on the general filth inside the shop read more

To be honest, I've never had the problems the other users have had here, with bad customer service, but maybe I just haven't ordered from that person. Anyways, I LOVE this place. Open 24 hours, and they have great apple fritters. My favorite place to come enjoy a late night sweet craving read more

Never coming back! The short Asian woman that works there was so mean and rude! The place was dirty, and the custard donut was old and tasted like a weird chemical. They do not deserve anyone spending their money at this place especially since they do not appreciate their customers. If I could give 0 Stars I would. read more

Tried the donuts here once they tasted old and stale. It's always very dirty in there, kind of looks like they are operating out of a garage clutter everywhere. Good thing is that they take debit cards! I tried to go another time but I just couldn't stand the sight walked right back out. Avoid if you can read more

So there's been a "New Management" sign hanging outside this donut shop for maybe two or three weeks I've noticed. My husband and I joked that, hopefully it truly is under new management and not just the old ones trying to get people back in due to all the horrible reviews they've gotten. One evening we decided, what the heck, let's go try and see for ourselves if there is a change. When we walked in, we were greeted in a warm way by a young woman with a friendly smile. Aww, now this was a change! We selected our donuts and with pleasure she bagged the donuts for us. We engaged in conversation with her and asked if things have changed because the other woman who used to serve us was extremely rude. She ackowledged that she knew the reviews were pretty bad, but in fact there are new owners or managers. We told her how nice it is to have had her serve us and how appreciative we are of the simple kindness of not throwing our debit card/pen at us and being polite. We will definitely be returning now and they also serve boba smoothies...awesome!!! read more