Are the technicians incompetent or just lying to gauge customers? I visited this location #201 on May 26 for a routine oil change. During the inspection, Kait (unsure of his full name) claimed that my brake pads were dangerously thin and needed immediate replacement. I told him I had no braking issues, and my car had not shown any warning lights. He dismissed that and warned me that if I did not change them within the week, I might face brake failure. This is a serious claim. I asked for a quote but also mentioned that I wanted a second opinion since I am not a car guy. He then doubled down on the scare tactics and urged me to act fast to avoid an accident. After work, I went to a friend's place who knows cars. He checked my front and rear brake pads thoroughly, had me turn the wheel for a better view, and confirmed that I had at least 30 to 40% pad life remaining. That is a massive difference from being told I could crash within a week due to break failure. Either this technician does not know how to assess brake wear properly, or worse, he deliberately exaggerated the issue to push an unnecessary sale. Other guys at that location have been very nice and that's why I kept going back to the same location. read more

Mr. Lube - Auto Repair Near Me - Burnaby, British Columbia

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SCAM!!! I went in for an oil change and they told me I was completely out of transmission fluid and it was a miracle the car was even driving. I was shocked when they told me I needed to pay $260 more dollars to flush and refill the transmission. I called my mechanic and they said, don't do it, they're probably trying to upsell you. I took my car to my mechanic and the transmission was absolutely fine, and the fluid was not even low. Thankfully I dodged a bullet and didn't pay to have my perfectly running transmission "fixed". Lesson learned, never trust Mr. Lube! read more

SATYAM... excellent job/work.....will definitely recommend and comeback. gave me a good coffee. check everything needed to be done...

I was having an issue with my heater (for a Oldsmobile Alero) and called them. I brought in the car for a top up for my oil and they discovered my coolant was completely empty. Filled it up, checked my oil and my tires and I was on my way in 10 minutes. Great service! read more

Prompt service. No appointments needed. Credit card payment accepted. Staff here are friendly and helpful. Raj and Negi were very nice and very willing to go above and beyond to help fix car issues. Took my Mom's car there for a battery check, as recommended by Raj. Lo and behold, battery test results show replace battery status. Took less than 30 minutes to buy and install new car battery plus they also inspected tires and check oil filter. Chose to get new car battery here for my Mom for peace of mind and friendly service. Negi told me battery comes with 30 month warranty and that sealed the deal for my Mom :) Definitely offers much convenience for car service needs when one can just drive up with no need to make a prior appointment. read more

Vanquish did a great job. He was very professional and made the whole experience very smooth. Give the man a raise. I will definitely come back to this location again. And I will recommend this location to family and friends. read more

Avtar was very helpful with the service today made everything really clear. I had a good time and my hot chocolate was delicious.

I've taken my car here for oil changes every once and a while and that's been fine. But I cannot recommend anyone go here for their air conditioner re-charge $175 they're advertising right now. My fit is older and the air con takes 15-20 minutes to cool, so I thought this might be a good solution. They said it would take a half an hour to add Freon to the system after they depleted what was already in there, it's a heatwave and I went for it. Nearly two hours later, they said no charge because we can't get it pressurized enough. Luckily I had my camping chair in the trunk because I had to sit two hours in 30 degree weather waiting for them to leave my car worse off than when I brought it in. Now, even after 30 mins driving the cooling never kicks in. Who knows what they broke and what it will cost to have someone who actually knows what they're doing repair the mess they made? I just hope they didn't break any parts while they wasted my time and $$ since I'll have to pay to have this repaired. These people do not know what they're doing, after so many time doing oil changes there now I will never even return for those, they're obviously incompetent. read more

3.5 stars I guess? I was given The Province and their brochure with oil change prices and told it would be a 5 minutes wait. The wait was longer than 5 minutes but as I was not in a hurry, it did not bother me. The service was good, the staff attending to me was friendly and helpful. He did not show unhappiness nor did his attitude change when I said I will think about it for items he mentioned which he recommended to replace. Thank you to other yelpers who mentioned about the higher cost of items sold here. I googled the products recommended to change the next day and it was really way cheaper to get it elsewhere and DIY for simple stuff. Otherwise, I think this is a good place to get your oil changed if you live around the area. read more

Mr. Lube - While waiting - Auto Repair Near Me - Burnaby, British Columbia

We got a flat tire on a Sunday, and no one else was open except for these guys. Great service and helpful staff!! I highly recommend. Would come again :) read more

They did a great service on my car especially a guy named Manraj.He is very professional and knowledgeable. In short he did a good job.

I go to Mr lube at 6629 kingsway Burnaby BC ,Saturday morning March 11 2023 at 8am because I have a nail on my left front tire , and the gentleman look at my tires and says that my tire its not repairable and need to buy a new tires, this is not my first experienced ,they always wanted to make more and upgrade as much as they can . The first time I tried them is when I did change oil ,they check the battery and says that I need to change my battery. I end up paying more than $300.00 that time. I will not recommend this Mr Lube on any service pls go somewhere else if you want honest services on your vehicle. read more

Mr. Lube - Auto Repair Near Me - Burnaby, British Columbia

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Negi helped me there He is really informative Great customer service Great Covid safety percussions read more

Waited for 2 hours in line... Turned me away because the drain plug bolt looked a little rounded.. They didn't even attempt to take the drain plug off.. 2021 truck.. They were just being lazy.. Went to great Canadian, zero issues. read more

Not a bad place to go when that annoying 'oil change' light won't stop blinking in your car (yeah, I bet you put it off as long as I did too!). It's pretty easy because you just drive in without making an appointment. If there's no one in front of you a simple oil change is about 40-45 minutes. Be careful though because they will try to upsell by showing you how dirty your air filter is (you can clean this yourself for free). They also give you a newspaper to read while you're getting your oil change done, and offer you coffee or tea. If you don't know much about cars (like me) it might be helpful to bring a friend who has more background info. Trust me they will try and tell you stuff to rip you off! read more

They lied about my tire being irreparable and tried to up-sell me 2 new tires for a total of $500.... Went to a real tire shop ( Payless Tires Coq. ) and my tire was repaired in 10 minutes for $25 . Won't be back to Thieving Lube for any service. read more

Friendly people and good-service. But don't sit in your car while they work on it. Go outside and watch what they do. Even if you don't know much about cars, having a watchful eye in itself will keep them better in line. Seen some pretty shady stuff happen to other folks while I was standing outside in line. They suggested some "engine cleaners" and "high grade fluids" that were obviously scams. And pretty sure they broke my left headlight while working on my car (I made the mistake of taking a call while they were working), but refused to replace it for free. The headlight was less than 3 months old, and it didn't burn out, it was literally cracked when they showed it to me... Won't be going back anytime soon. read more

DO NOT USE THIS LOCATION I had my tires swapped at the Kingway location and it was the absolute worst experience I have ever had. The tech was super rude and rushed and sheared off two of my lug nuts and didn't offer a solution.  He said it happens all of the time. He told me there is nothing they can do, it was the person who installed the tires' fault. I went to lordco and picked up two studs and lug nuts and went back the next business day. After waiting another 45 min and informing the dude who  came up to my car why I was there, the original tech told me they could replace it but it would cost at least $80 The next day, my rear drivers tire was flat. Never go to the Burnaby location. Use the Langley or White Rock locations read more

I went in for an oil change. During the work, the mechanic opened the passenger door and said, "I'm going to show you something." He then proceeded to reach under the dashboard and with a twist, pulled out a filter. I did not ask him to do this and he destroyed the filter in the process of removing it to show something to me. I ended up having to pay for a new filter that I had not requested. read more

Do Not Use this location. The only they are interested in in up selling things that you don't need. I was scared into changing the transmission oil for my car which I has changed in the same location 3 years back. Transmission oil needs to be changed every 96000 Kms and this work was unnecessary. Be careful the technicians here are just aggressive sales people. read more

This is the flat tire they spent an hour fixing yesterday. Today I can't even make it out of my garage. read more

Mr. Lube - Auto Repair Near Me - Burnaby, British Columbia

Great service as well as fast service. They checked all of my fluids and also my tires. I got a sheet with my current standing for my tire ware as well as the life time of them. 20 mins long. I got to sit in my car and enjoy the complementary wifi. Definitely recommend this as well as for sure coming back. read more

Mr. Lube - Great service. It starts out by then asking you if you want a newspaper or a drink. Prices are as follows March 17,2018 - Auto Repair Near Me - Burnaby, British Columbia

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My incident happened long ago and I would hope and expect that Mr Lube is more honest now. I sat in the car during an oil change, and could see part of the engine compartment through the gap between the bottom of the raised hood and top of the dash. I saw a technician repeatedly jabbing at the PCV valve until he broke a hole in the plastic. At the end I was given a bill that included a new PCV valve. I asked for and received the vandalised PCV, but my request for no charge for the new PCV was refused. I had not objected when the damage was being done for fear they would do more if challenged. When I followed up with the office they sent a letter denying that the damage was due to any negligence on their part! The BCAA was not able to help either, even though I could show them the part that had been pierced by a screwdriver blade. read more

Mr. Lube - PCV valve with hole punched near where side pipe joins barrel - Auto Repair Near Me - Burnaby, British Columbia

Stay away from this place. My friend was having car troubles as it kept stalling for some reason. I looked under her hood and discovered the lazy staff there gave her the wrong over-sized air filter and did a half-assed job by trying to force it into the air filter casing which ended up with other disconnected tubes under the hood. Ended up buying an OEM air filter from a dealership which was cheaper and better quality than Mr. Lube and voila, fixed her car problems. Why would you wanna subject your car to the clowns at this location. This place is ripe for an undercover sting operation for scams on customers. read more

I went here for oil change and the server here starting to tell me my car have this problem that problem and at the end I felt like I got robbed. Total cost me $300 more. My purpose here was just for quick regular oil change. read more

From what I could see there were 4 people working on the upper bay, and judging by the wait, there was one person down in the pit working on 4 cars simultaneously. When I arrived all four bays were occupied and I waited a good 45 minutes and not one person ahead of me pulled out and away. I eventually turned around and left without having my oil changed. I don't know how long those who were ahead of me were there for, but it would be safe to say at least 15 minutes. None of the workers on the upper side really seemed to be doing anything ,other than looking busy, as well. All the vehicles, except for one, had their hoods closed. To be fair, this location of Mr. Lube may do a good job, but I am not really interested in waiting 2 hours plus for an oil change, especially from a so called "quick lube" place. This location has lost my business forever. read more

There's a common theme with Mr. Lube, and that is they try to upswell you on things you do not need. Whether it's a transmission flush, engine flush, coolant flush, or add a $25 can of this to your oil change (which could be bought at Walmart for $4 if you really did nerd it) I would avoid ALL Mr. Lube chains until they smarten up and become a genuine company. read more

Well, the overall experience was not that bad except: 1) they charged me 44.99 for an air filter selling 26.00 (genuine Mazda) 2) they charged me 89.99 for a cabin air filter selling 53.00 (genuine Mazda) Guess I should just have the oil changed......! read more

This Mr Lube location is a great place to have your oil changed. They are probably ok to change any of your other fluids as well with one big big exception. Do not let this location touch your transmission. After having my old cars transmission serviced here it never worked the same again. It shifted poorly every time and would lag in shifting on my automatic transmission. You can probably have them change your lights and any other easy fixes. Take their recommendation of changing your battery with a grain of salt. My battery seemed to be working fine but they told me it was almost dead and I needed to change it. After doing just that I talked to others and they told me that they just try to ever sell you every time you enter their bays. Be careful with their recommendations but they are great for an oil change. read more

I really needed an oil change...and it was Sunday so a quick service franchise was pretty much my only option. The price was about $55 for my car plus $20 to flush the old oil which was a mess. It's only about $20 more then going to a shop and a lot faster, with the added convenience of service on a Sunday I was alright with the extra money. They offer you coffee, water and a newspaper and you don't even have to leave your car! They also wash your windows and do a courtesy inspection on your car. My battery failed which is good to know now so I can replace it before it leaves me stranded somewhere! I also learned that my back tires are bald which I didn't know cause I don't know much about tires and was told when I got the car 6 months ago the tires were fairly new. This was nice of them to let me know since checking tire tread isn't even on their list of things they check in the inspection. The men in the shop were way more personable and friendly then the Jiffy Lube I previously went to which goes a long way with me in ensuring I come back! read more

Super friendly, great service They checked everything else and were honest about what I genuinely needed changed and what could wait longer/what I didn't really need. read more

Tommy the manager was very helpful. He was quick and efficient. Super friendly and professional. Always great advices how to maintain my car. We come from surrey and we won't go anywhere else. The team was very nice and professional as well. See you in a couple months! read more

Friendly staff. Kaljeet was a great guy and helped a lot. I had gone to change the oil, but we realized that we have change the transmission fluid too. They asked before they do the service, so no obligation. Happy experience in overall read more

I made a few calls around to get price quotes for performing a transmission flush yet I recalled seeing Mr. Lube and decided to give them a try. Most places I called were reluctant to give me a quote and they did not seem to want the business at all or were slow to try book me for the maintenance. I called Fountain tire, Bert's Automotive, Midas and Canadian Tire. A gentleman answered the phone identified exactly how long it would take, said they were not too busy at the moment and it would take 30-45 minutes to perform. I honestly feel as though these guys know how to ensure customer service is performed from first contact to leaving the shop with fluids changed. I was quoted anything from $200-315 + Tax to change the transmission fluid elsewhere however Mr. Lube put in the exact correct fluid recommended for my car (8 Quarts Mercon V) for $195 ($175 + Tax). I was given coffee while I waited for the car ahead of me, was checked up on frequently and given a reliable estimate of waiting time. I feel as though there was no up selling or sales pressure at all. Honest and professional experience. I will definitely come back in the future to this store. read more

Friendly enough, decent service, free newspaper and wifi. But pushy on the upsells (as these places tend to be). For once I was determined to resist their up sells of extra services I didn't want, and after declining, I noticed a less friendly change in attitude. Even slammed my passenger door shut after he spent 10 minutes unscrewing something I never wanted replaced to begin with. Would love to go in for an oil change and go out with just an oil change. read more

Do not go to MR Lube they cost me to get a new re-bulid transmission that going to cost me $2700 dollors before taxs . They told me i need to get a transmissoin flash done. when i just only went in for a oil change and they also said i need to do a power steering flash as well something i did not want to do and they kept pushing me into it. all those things cost me $450. I did not want to get it done and they kept on push me and saying i need to get it done and i finally said yes to something i did not want to get done. they took advantage of someone that has a disablity. i have be dealing with the Manger and they said they are welling to give me back the $450 to help me but they sped up the transmissoin to go quicker. So they should be paying for it all not $450 so its kind of a slap a cross the face. So i strongly advise to not go to them sinice i am out a lot of money thanks to them. read more

This is a great place to have your oil changed. It's fast and reliable and pricing is similar to the dealership, but at Mr. Lube you don't have to book an appointment which is a plus. I like the fact that they give you a free copy of the Vancouver Sun or Province to read and free coffee. What's also awesome is the fact that if your oil is running low, they will top it up for free! read more

Good, fast service but heinously overpriced. If you need to have your oil changed quickly, this is the place to go. If you have more time, however, I suggest you find a location with better prices. That said, they did not try to sell me anything I didn't need and were very friendly. I even received a card in the mail that contained two free movie passes a few weeks after my first visit to Mr. Lube to thank me for my patronage. Soooooo, overall it was a good experience. read more

Been here twice, service was fast and the technicians are nice. The second time I was here we were getting close to the oil change milage and was looking for a basic oil change. The gentleman here took and look, advised that the oil is very clean, and we drove away with a coupon to come back after 2000 more miles, it was very nice of them to do that rather to just go ahead with the change and make the dollar read more

As soon as you pull up the service is wonderful. They ask if you want newspapers, coffee and tea. The nice gentleman named Abhi went above and beyond his service and was very professional. I recommend this place to all my friends. Definitely left the place with a smile from the great customer service! read more