Whoever answered the phone answered "Hello" which made me think I had the wrong number. I asked if…read moreI could get booked in for a diagnostic and he asked me some basic questions. I responded and he laughed a little and said "I'm kind of busy, sorry." I don't understand this interaction really, I'd asked if I could schedule an appointment which would have meant next available. Really weird.

Allen is very personable and knowledgeable. I'm very happy I found him. He helped me over and…read moreabove to fix my car and also was accommodating. I noticed other customers there were happy ones as well. And he remembered my name! That's talent!

I have been going to Decker's since 1979 when they were located a few blocks from their present…read moresite on Gilley. Always honest, always helpful and always prompt with repairs.

This WAS a GREAT local shop for years when the senior mechanic worked there, but he left last year…read moreand now it's really not up to its former standards. Unpleaseant receptionist and very young mechanics. Recently had my Forester in for an overdue maintenance. A number of lights not repaired, but apparently they all failed at the same time a few weeks later ??? Obviously did not check the alternator which must have been on its last days IF checked. It is now in another shop for replacement....engine filthy with no attempt to provide basic wipe down that usually showed the area had been inspected for problems. Charged me $600 for very shoddy work and 3.5 weeks later the alternator was toast and battery very low. Receptionist? Hey lady, we checked everything 3.5 well ago and all was working well...how should we guess the alternator was failing...you mean by checking the battery and the alternator? Guy at the desk says NO Potential Problems when they did a "full regular check up" but the shop now replacing the alternator has found a number of basic things overdue for repair ..again the car" just happened to need more work" after the $600. bill ? Ive been using Deckers for 10 years and had nothing but EXCELLENT SURVICE and a great neighbourhood shop that was recommended by my neighbour when we moved to Burnaby. Head mechanic quit when the staff turnover happened and I'm doing the same. Zero Customer Satisfaction. This shop has been repeatedly targeted over the last few months by theft attempts so reception agrees it's not safe to leave your keys overnights / just get it in ASAP in the morning. Once the " regular maintenance at $600." was completed, all at the unhappy parts formed a complaints union but they took too long ( 3.5 weeks) to figure out who was on the committee so it's all their fault nothing will be done at the shop to bring service up to normal expectations. SUV must have really enjoyed the time off from it's usual hard driving within a 15 mile range from our house to : dog food store in East Burnaby: to Byrne Road Park ( 8 minute drive from our house) : to go for a long daily dog walk, stopping on the way there or back at Save On for groceries. We avoided Covid like the Plague it is so virtual NO trips anywhe Warning : beware shops who don't guarantee their inspections and work for even one full week. How the Mighty have Fallen is the now the warning! I am a full time caretaker wife with zero car knowledge . The good news is that I can now tell the Alternator from the battery and how to open the front hood and I know thanks to BCAA tow truck mechanics, that the little front warning red battery sign means " it the Alternato Lady, Not your Battery ‍! Yes its tired, but you can replace it after you get the new Alternator. It's not Brain Surgery. Anyone with a great shop in the South Burnaby area willing to share yours ?

I have never seen such a perfect, super experienced and humble man who helped my car got fixed…read more Mahmoud was the Iranian talented mechanic, who with more than 35 years of experience, help me to fixed my brake. I have had my Mitsubishi' brakes fixed somewhere else which they were not good enough to replace the brakes perfectly. Therefore, my car's engine light and a bunch of other lights have been remained on. Mahmoud, with his best knowledge, found the origin of the problem and got it fixed. I highly recommend this business.

Oil change, corrected tire pressure, checked transmission fluid and brakes. ANOTHER wonderful…read moreexperience with this friendly efficient batch of mechanics. THANK YOU

I own an old Yaris, which had some issues due to someone's mischief. Once an ICBC shop told me…read morethat the dealership did not have the particular part. When I brought in my car to Shingo for an oil change today, he fixed this issue by using his carpentry toolbox. He is creative and a man of solution. He charged very reasonably as well. He is very sincere to help. Once I brought a second hand car to decide if it would be a good choice for me. At some fee, he inspected the car very well. Thank you Shingo for all your help.

We just had our Honda 2009 Fit serviced and really appreciated how well it worked out. Shingo was…read moreprofessional, and completed the service on time and at good value. My wife and I separately were amazed at how smooth it now ran, and seemed so quiet as it was some time ago, forgot how cool it was before. We will be back, and also for our CRV in the near future. Quite a nice difference from the dealership.

Never had a mechanic that actually pulls up at your place to check out your vehicle on the spot so…read morethat's something new for me. He's professional & knowledgeable-Fixed my damaged vehicle in less than a week! I'm truly impressed! I would recommend it for anyone. Thank you for your service Mo!

From the owner: I am a mobile mechanic who is willing to fix your car anywhere with good service and unbeatable…read moreprices

Made it to work safely this morning!!…read more A big thanks to Vimal and his crew for taking such good care of me and my car. I haven't been around for a few years but it was like I never left. The service and quality of work is as good as ever. Thanks again West Coast Auto Repairs

Vimal is a fantastic owner, and his team is amazing! After getting a check-up, Vimal gave me…read moreoptions for my car and explained how each option wasn't necessary, but just a recommendation. I didn't feel pressure at all! I decided to go with his recommendations. So far, driving my car has been great and smooth :)

Came here to get some suspension work done, on the recommendation of a friend…read more Parking is available in front of the building, but this can fill up. The owner/manager Danny (super chill and easy going guy) took care of me from the beginning. Usually I'm a bit edgy about trusting shops (including dealerships) as they've messed things up in my car before, but Danny was open when I mentioned the model-specific quirks for repairing my suspension. The other guys in the shop are easy going and friendly as well. I was able to guide them through the repair as the critical "quirky" parts of the procedures came up, and they were receptive. Very special mention for this, as most shops often have the "I know more than you do" attitude, followed by the "oh, I didn't know this repair for your car is different from other models, think I broke something" garbage. The entire shop is quite easy going, and there are cars going into and out of this place all the time. As a result, the work may take a bit longer, as the crew are switching back and forth between vehicles. But they have a nice lounge with Netflix, which kept me entertained. I also saw them offer other customers a lift to somewhere nearby such as Metropolis so they wouldn't be stuck at the shop for a few hours. During my repair, Danny even pointed out some failed components I didn't even know had broken. A quick call to the dealer to order parts, and I was back the next day. This repair took a while, but the shop was busy that day and I knew they were squeezing me in as a courtesy. No complaints. When the alignment was slightly off (common if the suspension isn't fully settled) after I picked up the car, Danny took the car right back in, no questions asked. He even took me around for a test drive so he could see the problem for himself. The price for replacing 4 controls arms, inner tie rod, and subsequent 4-wheel alignment(s) came to under $300 - almost too low, to be honest. Let's see the dealer do this work for under $1000. My suspension is now buttery smooth, and this shop has earned itself a loyal customer. Highly recommended.

I've been a regular of Alpha 1 for the past three years and I must say that I am really happy with…read morethe quality of the workmanship. Danny is extremely knowledgeable, trustworthy and friendly. The staff at Alpha 1 is also friendly and helpful. Like somebody else was saying here, I almost regret letting others know about this shop (it is quite busy at certain times) but Danny and his staff deserve full credit for the way they operate their business.

Just reposting here because Byron and Brian are so excellent. These guys do their best giving good…read moreadvice and repairing only what is necessary. My BILaw and SILaw are repeat customers too. You also will be impressed. Past Post: So pleased with these guys. They only do the necessary work to repair our 3 cars. If they cannot find the issue, they recommend returning as soon as it becomes more evident. This reduces replacing parts unnecessarily at my expense. They always offer reliable advice. Few repair shops are so trustworthy.

I always go to Velocity for my car maintenance. They have always been very honest with what my…read morecard needs and what can still remain because it still has some mileage on it. I recommend Velocity to all my friends who complain about the current place they go to. They charge fairly and I can always rely on their service.

So - every time I have gone in there it has been an incredible experience. The staff are incredibly…read morehuman, capable, knowledgeable and incredibly communicative. If they don't have it at the specific location they can have it delivered in a couple hours. The competition is days, if they can figure out what I'm asking. On floor selection is also very good.

Hi there, I was just wondering if you were aware that your company up here in Canada has hired on a…read moremafia hit man as one of the directors and wanted to give you a heads up before I start calling y'all out publicly seeing as he's a rather incompetent hit man and so are the goons he sent to try to kill me. Ya can tell all yer human trafficking mobsters that: I'm still alive you yellow bellied mofos and you all couldn't whack a COVID infected gopher on a putting green!!