1) Upsell Through Misrepresentation of Services…read more I came in for an oil change. Upon arrival, the staff tells me that there is sludge on the oil tank cap. He tells me that it is necessary for him to flush the engine before he is able to proceed. I say okay and was ushered back into my car. Within a minute, I go back out and ask the staff to not proceed with the flush. The staff says that he had already flushed the engine and that there was nothing he could do about it now. During the rest of the service, I ask more questions about the legitimacy of the service and the staff member tells me that the internet cannot be trusted. I then call the Vancouver Volkswagen dealership and confirmed my last oil change service date I did with them as well as mileage. The Volkswagen dealership relays that given the time and mileage between the oil change, that sludge formation was highly improbable and that if that was in fact the situation, that that would indicate a severe problem with the engine. I asked the staff if there was anything wrong with the engine, to which he says no. I argue that given the information provided that a flush was unnecessarily and that the staff had either misdiagnosed or mispresented the situation and service needed. The staff refused to acknowledge any wrongdoing. 2) Repeated refusals to honor agreed upon solutions Following the issues mentioned above, I spoke with the manager and he told me that he would refund the amount for the engine flush. He said that he would speak to his supervisor and that the refund will be processed the next day. The next day, I called back and the manager said that he could only refund half of the amount back. I was reluctant to the refund amount but agreed. Following the call, I posted a review on Google illustrating the interactions above. Half an hour later, the manager calls back and says "I saw your review on Google, no more refund for you", dishonoring yet another refund agreement.

just wanted basic oil change. $130 to start. wow. upselling…read morewas horrendous. they said i needed new brakes and battery. not true. will never go back.

I've been to many auto maintenance shops but this place is by far the best. Exceptional service and…read moretons of knowledge coming from a lot of experience. Christina and Joe runs the shop and they provide genuine feedback and advice. They never try to up sell you for anything that is not necessary, instead they will actually take their time to go over the conditions of the car with you, explaining what's good or what is recommended. I have been taking my cars to them for several years now and every time I get it maintenance, I can definitely tell the difference in how the car runs. Unlike other shops, they try to provide more of a personal rather transactional relationship to their customers. Referred few of my friends to go here and they also love it. Highly recommended especially if you're someone who doesn't know anything about cars. Also recommended for anyone who actually cares about their car. It's a no brainer 5 star!

I took my car in needing front end work that I didn't have time to do myself. A wheel was out of…read morebalance and I wanted an alignment and had a sound from my front end I couldn't diagnose. Get a call a couple days later saying the sound is my struts so they need to be replaced. I said to go ahead get a call a day later then it was suppose to Be completed and they broke a bolt which is common with my car but they say it's more labour. I'm more or else ok with it so I get my car back a day later than told which is fine but there was no alignment done because they don't actually do alignments there which I wasn't told even though I specifically asked for One.since I don't drive it often I didn't notice the noise is still there and the out of balance wheel is better but still shakes and my car doesn't drive any better than before the new struts were installed I don't feel they fixed anything. Nothing. The price was way more than it should have been as well they wanted almost 1000 for struts That I'm Pretty sure we're fine but since I paid cash it was less. Which is a little shady... this is a few months later now and I Just got my Wife's struts done at a different shop and she paid less than 200 dollars for labour and we bought the struts to get installed .I wouldn't recommend this place at all this place didn't fix the problem I had and charged me for things I didn't need. I don't think they even drive the car to find the problem just charged me the most expensive they could and didn't fix the problem which I took elsewhere. This place is a rip off 0 stars

Good service , Friendly customer service and good price. Thank you…read more................................. I definitely recommend them.

Dave and his crew at Hyack Excel Tire saved the day!…read more We drove up from California in our brand new car to spend the holidays with out family here in Vancouver. Two days ago, the tire pressure in our right rear wheel was low. After filling and checking again overnight, we did indeed have a slow leak. We went to one of the larger tire shop chain stores, and they found a screw that had lodged near the inside edge of the tire. They said that it was in an unpatchable section of the tire, and we had to replace the tire. After taxes, it would have been $550! The major cost was in the tire, so we figured we would get the tire done closer to my in-law's place in New West so that we could just drop off the car for the day, then pick it up after it was done. We found Hyack on Yelp, and quoted a slightly lower price for the job. I brought the car in so that they could inspect it in-person. Dave took a look at the screw in the tire, and he said, "I think I can patch this." He said that he's seen this type of screw before (must be common occurrence with all the construction in New West or something) and that these were typically short, so the puncture was probably small. Dave said that he would have his guys take the tire off and look to see if they can patch it. If they couldn't, we would go with Plan B and order the new tire. We left the car for a couple hours and then Dave called and said he was able to patch it. As he suspected, it was a short screw, and the puncture on the inside was actually in the flat part of the tire where he could secure a patch. All together, $45 for the patch! Definitely saved us from replacing a brand new tire with another brand new tire! How is that for honesty? I would absolutely recommend Hyack for their reasonable prices, honesty and quick turnaround. And for the person who thinks that he can get a patch for $10, good luck. Maybe if you bought your tires from that shop, they would do it for a discount, but $10 hardly covers the labor. $45 was very reasonable. The large tire chain was going to charge us $56 and the dealership $150. Thanks Hyack! You saved our trip!

Oil change should include chassis lube as stated by GCOC. After receiving the service I had a…read morelook. No grease nipples had any sign of being freshly greased. All were still caked with gunk, untouched. If GCOC states a service is provided, they should provide it. I will not be back to this location.

My husband called for a price quote, they quoted $100. Then when I got there they said it would be…read more$170. I told them I spoke to someone on the phone and was quoted $100 they turned and said they don't have the oil in stock... Just another car service trying to take advantage of a females

Are the technicians incompetent or just lying to gauge customers?…read more I visited this location #201 on May 26 for a routine oil change. During the inspection, Kait (unsure of his full name) claimed that my brake pads were dangerously thin and needed immediate replacement. I told him I had no braking issues, and my car had not shown any warning lights. He dismissed that and warned me that if I did not change them within the week, I might face brake failure. This is a serious claim. I asked for a quote but also mentioned that I wanted a second opinion since I am not a car guy. He then doubled down on the scare tactics and urged me to act fast to avoid an accident. After work, I went to a friend's place who knows cars. He checked my front and rear brake pads thoroughly, had me turn the wheel for a better view, and confirmed that I had at least 30 to 40% pad life remaining. That is a massive difference from being told I could crash within a week due to break failure. Either this technician does not know how to assess brake wear properly, or worse, he deliberately exaggerated the issue to push an unnecessary sale. Other guys at that location have been very nice and that's why I kept going back to the same location.

SCAM!!! I went in for an oil change and they told me I was completely out of transmission fluid and…read moreit was a miracle the car was even driving. I was shocked when they told me I needed to pay $260 more dollars to flush and refill the transmission. I called my mechanic and they said, don't do it, they're probably trying to upsell you. I took my car to my mechanic and the transmission was absolutely fine, and the fluid was not even low. Thankfully I dodged a bullet and didn't pay to have my perfectly running transmission "fixed". Lesson learned, never trust Mr. Lube!

I gave this company a 3 star google review and they lied in their response. Said they did free…read morework for me when my vehicle never entered their shop. When I told them I had a dash cam they deleted and completely changed their response. They somewhat told the truth in their second response (admitting they never worked on my vehicle) so I edited my response to say that's more like it. So they then again changed the review and added to that response with more lies. I added screen shots of all their different stories. The owner started calling me! Then they text threatened me with a lawyer. They also texted me surveillence footage of my truck when I was in the alley outside their shop, I assume to intimidate me. They then gave the name of the person who pays my cell phone bill - that is not public information and they must have paid for that information. Scary really. The first photo is their initial response where they flat out lied. The second picture is their more truthful response. The third picture is when they added more lies. The next pictures are their texts, threatening me.

This place is tribble. Knowledge zero. Service horrible. delay on the delivery job is not…read moretolerable. Explanation weak. Scam in the type of oil. I noticed this guy ( The Owner) looked in to a video clip on you tube to learn how to change a break pad for a Toyota Tacoma. I will never go there no more.

After the $100s of dollars and multiple times using their service, the mgt says thehy will not help…read moreme out with an issue and the mgt refuses to talk to me about it. Talk about piss poor service.

Love these guys. Wanted to book a mobile used car inspection and found these guys in Yelp…read more Booking was so easy and mechanics was super helpful and competent. He told me everything about the car I needed to know and made me feel comfortable with my purchase.

Probably one of the busiest weeks of the year for tire change overs (May 1st), called these guys up…read morewith the unreal expectation of strolling in and getting my winter rims swapped for summers, (just a straight swap of two sets of rims and tires) with all of 15 minutes notice, and CHRIS got it done! Said he'd personally take care of it! I thought customer service was just a thing of the past that our grandparents told us about, like polio, or being able to buy a house and raise 17 kids while making $0.32/hr. Either way, service was quick, Chris made sure the lugs we're torqued to spec (not just blasted on with an impact gun), checked the tire pressure and even dressed the tires to make them shine! I'll definitely be coming back here when it's time for new tires. All in all, a good reminder that customer service does still exist in some places, you just have to know where to go. So Go see Chris at Big-O on Edmonds in Burnaby!

I had some repairs done at the Gilley st. Big O. I paid close to two thousand dollars and have had…read moreto correct and redo almost all the work they did. The service was fine the shoddy repair work was not worth the money at all. Now I am paying someone else to fix the mistakes they left me with. I will never be back and would recommend others to go to the BCAA website and find a reputable place they certify. Buyer beware has never been more relevant.