excellent deals, honest and family owned. derek and ryan keep up good work i highly recommend the lube shop to the community money well spent to maintain cars.... read more

1) Upsell Through Misrepresentation of Services I came in for an oil change. Upon arrival, the staff tells me that there is sludge on the oil tank cap. He tells me that it is necessary for him to flush the engine before he is able to proceed. I say okay and was ushered back into my car. Within a minute, I go back out and ask the staff to not proceed with the flush. The staff says that he had already flushed the engine and that there was nothing he could do about it now. During the rest of the service, I ask more questions about the legitimacy of the service and the staff member tells me that the internet cannot be trusted. I then call the Vancouver Volkswagen dealership and confirmed my last oil change service date I did with them as well as mileage. The Volkswagen dealership relays that given the time and mileage between the oil change, that sludge formation was highly improbable and that if that was in fact the situation, that that would indicate a severe problem with the engine. I asked the staff if there was anything wrong with the engine, to which he says no. I argue that given the information provided that a flush was unnecessarily and that the staff had either misdiagnosed or mispresented the situation and service needed. The staff refused to acknowledge any wrongdoing. 2) Repeated refusals to honor agreed upon solutions Following the issues mentioned above, I spoke with the manager and he told me that he would refund the amount for the engine flush. He said that he would speak to his supervisor and that the refund will be processed the next day. The next day, I called back and the manager said that he could only refund half of the amount back. I was reluctant to the refund amount but agreed. Following the call, I posted a review on Google illustrating the interactions above. Half an hour later, the manager calls back and says "I saw your review on Google, no more refund for you", dishonoring yet another refund agreement. read more

Price are bit a bit high and work is not too professional. I did a oil change and being told a lots stuffs need repair with price then I shopping around heritage street where a lots auto shops there compare with them for instance change winter tire with rim mist charge 60 dollars they charge 95.00 ,dollars and some other jobs not necessary to repair. read more

just wanted basic oil change. $130 to start. wow. upselling was horrendous. they said i needed new brakes and battery. not true. will never go back. read more

Took my daughters van for an oil change, and service was terrific, fast, did not try to upsell me. Helped do some diagnostic tests free of charge, offered to put my new wipers on. Excellent service and will tell my fiends ! Just excellent! read more

These guys are great! Very knowledgeable and extremely fair with their prices. I've been going to them for years and don't go anywhere else. I'm always in and out in a reasonable amount of time. I highly recommend this business. read more

These guys were super helpful whenever I use them. They've given me very accurate advice that pinpointed problems from previous services at other places that helped save my transmission from wear and tear. And they've been spot on in recommending services that were timely and needed. I just recently, (unthinkingly!) pulled in close to closing, and even though it's late they pulled no punches and are changing everything that's needed, which happened to be a lot since it was due for a big service. Flipping through my car's owners manual and everything they're saying is bang on and I love how they warn for upcoming service needs so I can plan for it. I was out in record time and my car is purring. Great service. :) read more

Great service!! Made a fool of myself by putting transmission fluid in my oil tank (yes, I know, my bad). The guy that helped me was super nice and made me feel like less of a ditz haha! Quick, quality oil change. Would 10/10 recommend. Thanks Mobil 1! Nicole read more

My car had acted up a couple times when I went to start it, I was driving around one day and the car started stuttering- like the battery was dying. The car was due for an oil change in a couple hundred kilometres so I decided to stop by Mobil 1 Lube Express. Two men went about the oil change in a very timely fashion, offered me water and were overall very kind. When I went to start my car up after the oil change, the lights flickered and it would not start. One man tried to kickstart the car by charging the battery and this worked, my car started. We let it run for a minute or so and then I turned it off to ensure it was the battery, and it was. I called the car dealership where I bought my car to see if they could get me in that day but they said it would have been a few days. One of the guys from Mobil1 offered to call around for a battery and said that they would replace it for me that day; whenever the part could get there. I gratefully accepted this offer and in under an hour the battery came and they replaced it for me. I am so thankful, these two guys saved my day and my car :). I would 100% recommend this place and will definitely be going back for my next oil change. read more

Although the guys running the place are super pleasant and come across as nice, they are total scammers. They tell me there is a bunch of stuff wrong with my 2015 car and what a deal they will give me...I took my car to my regular mechanic that I trust and he said there was no way that they even checked what they told me needed to be serviced ASAP because the seal hadn't even been broken. On top of that, my mechanic discovered that I was leaking oil because they hadn't put the valve on right. I definitely won't be wasting my money there again read more

Very good experience. They found a problem (air filter installed incorrectly) and fixed it. Gave me a little discount on one of the things I had to do since my car hasn't been fluid-serviced very much and I have to get a LOT of stuff done. I'll be going back soon to get the rest of the work done. Staff were very friendly, knowledgeable and didn't talk down to me. I would recommend them to anyone. read more

Always a great service from Ryan and his brother at this mobile one location. Five star rating because of the speed and the knowledgable staff and the lack of pushy sales tactics. Always will come back as it is great service and cheap gas station right next-door. Great price too read more

My second time going to this Mobil 1 for an oil change, the guys are very friendly! They're also very quick and when they suggest other services my car needs they explain everything very thoroughly but aren't pushy. My go-to oil change place! read more

Had a great experience getting a oil change and needed checks to keep up my warranty. They took the time to talk about what checks were needed. read more

Very happy with service! Boxing Day Specials well worth it. I feel safer and will definitely go back. Customer service was over and beyond. They even noticed my windshield wiper not working properly and fixed it right away. I highly recommend this location. read more

I'm disappointed. "We checked all your levels the windshield fluid was low so we filled it for free." The reality My power steering fluid is at minimum and needs fluid. My generously filled windshield fluid is about 3/4 full. As I was paying I asked "All my levels are good?" ( I thought my brake or power steering was getting low. I'm glad I checked once I got home.) "Yes they are" was his answer The read out says "wiper blades checked" recommended action "replace". He asked me how my wipers were I said fine. Service recommended: engine flush power steering flush radiator flush - even though the form states that the radiator fluid was not checked. It would have been nice if it had been. I think it is low and going into winter it would have been nice to have a temperature protected to reading. Do I need more antifreeze? So that makes me suspicious of all their service. I got the dumb woman treatment. Disappointed. read more

Paid well over $100 for a synthetic oil change. I've never needed synthetic before so was ignorant but was pretty steamed after finding out my dealership charges $70. Like the reviewer below says, scammers. AVOID read more

They are crooks and should be shut down , they take advantage of people who don't know any better . Don't waste your time with these people , they tried to quote me for 1600 $ minutes after I pulled in than said a bunch of bs about coupons to lower the price I got sucked in dropped 800$ meanwhile it took them about 15 mins to do what they "said" I needed done . The funny thing is they had the nerve to ask me to go online and write a good review and to also come back and finish the other couple things they said had to be done . These types of places are the biggest rip off ever go anywhere other than here . read more